WORK DESCRIPTION - DESCRIPTION DE TRAVAIL Client Service

WORK DESCRIPTION - DESCRIPTION DE TRAVAIL
FUNCTIONAL GENERIC WORK DESCRIPTIONS
Job/Generic Number - Numéro
d'emploi/de générique
Job/Generic Title - Titre d'emploi/de générique
Programmer, Application Development
GNCS010002
Job/Generic Classification Classification d'emploi/de générique
CS 01
Supervisor Position Number(s) Numéro du poste du surveillant
- GNCS030010
- GNCS030012
National Occupation Code - Code national des professions
2174 - Computer Programmers and Interactive Media
Developers
Supervisor Position Title(s) - Titre du poste du surveillant
- Team Leader, Application Development
- Team Leader, Application Development/Database and
Data Administration
Client Service Results - Résultats axés sur le service à la clientèle
Support in the design, development, testing and maintenance of components of IT applications
(including web-based) and participation in application systems integration for internal and
external clients.
Key Activities - Activités principales
Participates in the design, development, implementation, integration and maintenance of
software applications as directed.
Participates in testing and quality assurance activities.
Assists in the provision of application support services.
Participates in analyzing, defining and documenting client requirements.
Under direction, produces programming specifications, writes new or modifies existing code,
writes and updates documentation on application systems, software, tools, functions or
interfaces to facilitate systems development and implementation activities.
Participates in work teams, project teams and committees and assists in delivering training.
Maintains knowledge of trends and developments in application design, development and
Programmer, Application
Development
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Date Created: 2007-06-19
Last Modified: 2007-07-12
testing, and programming languages.
Employee's Statement - Déclaration de l'employé
I have been given the opportunity to read and comment on the content of this work description.
J'ai eu l'occasion de lire et commenter le contenu de cette description de travail.
Name of Employee - Nom de l'employé
Signature
Date
Supervisor's Statement - Déclaration du surveillant
This work description accurately describes the work assigned to this position.
Cette description de travail décrit adéquatement le travail assigné à ce poste.
Name of Supervisor - Nom du surveillant
Signature of Supervisor - Signature du surveillant
Date
Authorization - Authorisation
Name of Manager - Nom du gestionnaire
Manager's Signature - Signature du gestionnaire
Programmer, Application
Development
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Date
Date Created: 2007-06-19
Last Modified: 2007-07-12
Skill - Habiletés
The work requires knowledge of:
Methods and practices of computer science, application development, departmental IT systems,
methodologies and System Development Life Cycles (SDLC), application software, one or more
programming languages, testing and debugging techniques and tools, quality assurance
theories and principles to assist in the development and maintenance of business applications in
area of responsibility.
Data gathering and analysis techniques to define and document user client requirements.
The mandate, objectives, and technologies of the organization, department and the client’s
organization and operations in area of responsibility.
Legislation, regulations and Government policies relevant to the position.
The trends and development in computer systems analysis techniques and practices, in
particular technical applications including web based, software development, testing, integration
and maintenance in order to provide state of the art services to client organizations and to
ensure knowledge of emerging developments.
The work also requires:
Analytical and problem solving skills, to participate in the design, development, implementation,
integration and maintenance of software applications, and to participate in defining and
documenting client requirements.
Writing skills to produce system documentation, reports, and correspondence;
Listening and verbal skills when assisting in training and explaining systems capabilities and
problems to clients and peers.
Effort - Efforts
Intellectual:
Intellectual effort is required to:
Participate in the evaluation of client requirements and concerns, the writing, testing and
debugging of software applications and the design and writing of operational instructions, input
procedures, screens and reporting formats.
Provide support in the development, testing and maintenance of applications.
Identify problems with assigned components of enterprise or business IT applications, assist in
Programmer, Application
Development
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Date Created: 2007-06-19
Last Modified: 2007-07-12
the development of specifications for programming requirements, in developing new or
modifying existing code, and in writing related documentation and testing applications.
Consults user guides, technical manuals, departmental solutions logs, and support analysts to
research, identify and implement technical solutions.
These activities could have an impact on client operations.
Physical:
The work primarily requires sitting at a desk for prolonged periods of time to analyze data and
code, and to write code or other documentation.
Responsibility - Responsabilités
The position is responsible for participating in the design, development, implementation,
integration and maintenance of software applications; for participating in testing and quality
assurance activities; and for assisting in the provision of application support services.
The position is responsible for contacts with colleagues, team leaders and/or staff of client
organizations to obtain information or to provide information on IT applications operations or
procedures, to clarify requirements for services or to resolve technical issues.
The work requires participating in work teams, project teams or committees, and assisting in
delivering training.
The work requires making price comparisons and preparing cost estimates under direction for
the purchase of application software.
Responsible for a desktop and/or laptop computer, hardware and software, and for maintaining
data integrity, confidentiality and security in own work.
Working Conditions - Conditions de travail
Physical:
Work is performed in an open office environment, resulting in frequent distractions from office
conversations, telephones, interruptions from colleagues and a lack of privacy.
Psychological: Work involves time pressures, changing priorities and multiple demands that
can result in stress.
Programmer, Application
Development
Page 4 of 4
Date Created: 2007-06-19
Last Modified: 2007-07-12