Key information about last-resort financial - Emploi

KEY INFORMATION
EMPLOI-QUÉBEC
About last-resort
financial assistance
Last-resort financial assistance is provided under the Social
Assistance Program (for individuals who do not have a severely
limited capacity for employment and families without an adult
member with a severely limited capacity for employment) and
under the Social Solidarity Program (for individuals with a severely
limited capacity for employment and families that include an adult
member with a severely limited capacity for employment).
STEPS IN THE APPLICATION PROCESS
1
To apply, complete the following forms: Application for Service – General Information;
Appendix 1, Information About Education and Employment (for each adult);
and Appendix 2, Application for Last-Resort Financial Assistance. If you need additional
information to complete your application, contact your local employment centre
or the Centre de communication avec la clientèle.
Before completing the forms, be sure to read the information provided on the first two
pages of Appendix 2 , Application for Last-Resort Financial Assistance.
2
3
In order to assess your application, we may need to clarify certain points.
We may ask you to provide additional documents or to attend an interview.
We will render a decision within the five working days following the date on which
we receive all the documents necessary to process your application and make the
necessary verifications. A notice of decision concerning your eligibility for the Social
Assistance Program or the Social Solidarity Program will then be mailed to you.
IMPORTANT!
Your eligibility for a last-resort financial assistance
program is determined as of the date on which
Emploi-Québec receives your application.
Do you have questions
about your file?
Montréal area : Elsewhere in Québec (toll-free):
514-873-4000
1-877-767-8773
Please have your social insurance number and your five-figure telephone
access code (shown on your monthly statement) handy when you call.
NOTICE OF DEPOSIT OR CHEQUE:
A THREE-PART DOCUMENT
MONTHLY STATEMENT
SOCIAL ASSISTANCE PROGRAM
If you are eligible for the Social Assistance Program or the
Social Solidarity Program, Emploi-Québec will send you
the following three documents each month:
1 a notice of deposit or a cheque
2a Monthly Statement form
3 a claim slip
1
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If you are an independent adult or the head of a
single-parent family and there have been no changes in
your circumstances during the month, you may make
your monthly statement by telephone between the 15th
and 20th of the month (except in December and June).
To access the system, call 1-877-304-7636 (toll-free).
You will need your social insurance number and your
five-digit access code. The access code changes every
month, and must not be given to anyone else.
Important: Be sure to wait for confirmation that your
statement has been recorded before hanging up.
Note important
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You must complete the Monthly Statement form and return it
to your local employment centre (CLE) as soon as you have a
change to report or by the 15th day of the month (except in
December and June).
3
Direct deposit is to your advantage, as your monthly
benefits are deposited directly into your bank account on
the first day of the month (or on the preceding work day).
To request direct deposit, write “VOID” across the front of a
blank cheque and attach the cheque to your application
for financial assistance. If you do not have a chequing
account, your bank or Caisse can provide you with an
equivalent document.
The claim slip allows you and your family to obtain certain
medications prescribed by your physician and to receive
health services. Certain conditions apply, depending on
your situation.
Examples:
SERVICE
CONDITION
Prescription drugs
You must be eligible under the Social
Assistance Program or the Social
Solidarity Program
Dental services
You must have been receiving
social assistance benefits or social
solidarity benefits for 12 consecutive
months
Dental prostheses
You must have been receiving
social assistance benefits or social
solidarity benefits for 24 consecutive
months
Eye examinations
You must have been receiving
social assistance benefits or social
solidarity benefits for 12 consecutive
months
For more information about Emploi-Québec services, programs and
measures:
Call 1-877-767-8773 (toll-free) (Monday to Friday, 8 a.m. to 8 p.m.)
or
Go to a local employment centre (open Monday, Tuesday, Thursday and Friday
from 8:30 a.m. to 4:30 p.m. and Wednesday from 10:00 a.m. to 4:30 p.m.)
www.emploiquebec.gouv.qc.ca
PLEASE NOTE
This document is for information purposes only and may not be used for
legal interpretation purposes.
A-814 (2014-08)
DATE
Adm. pour
(recipients without a severely limited capacity for employment)