Configuration Note 6029 Ver. A (11/05) Siemens

Transcription

Octel 200/ 300
Message Server
Configuration Note 6029 – Ver. A (11/05)
Siemens HiPath 4000
DTMF In-Band
Siemens
HiPath 4000
Central Office
Trunks
VOICE PATH
Auto-Attendant
Outcalling
Multiple Return to Operator
AVAYA 200/300
Voice Server
Call Party ID
Message Waiting
Release 1.0
or higher
Release 1.0
Telephone
Telephone
1.0 METHOD OF INTEGRATION
With in-band integration, one
pathway between the Siemens
HiPath and the Octel 200/300
Message Server transmits both
call information and voice
communications
With inband integration, one pathway between the PBX and the Octel
200/300 message server™ transmits both call information and voice
communications. The pathway is provided by 2-wire analog single-line
circuits that connects to LIC 4, LIC 8 or DLC 16 cards in the Octel System.
The LIC simulates 2-wire analog lines. Calls to an Octel port are preceded
by the called party information from the PBX in DTMF format. The Octel
System answers and plays the appropriate greeting. Message-waiting
indication is set and canceled using DTMF commands over the same
pathway.
Disclaimer: Configuration Notes are designed to be a general guide reflecting AVAYA experience configuring its systems.
These notes cannot anticipate every configuration possibility given the inherent variations in all hardware and software products.
Please understand that you may experience a problem not detailed in a Configuration Note. If so, please notify the Technical
Assistance Center at 408.922.1822, and if appropriate we will include it in our next revision. AVAYA accepts no responsibility
for errors or omissions contained herein.
Siemens HiPath 4000
Confidential
2.0 OCTEL ORDERING INFORMATION
Octel requirements
• Serenade software 1.0 (refer to the PRM for earlier software releases)
• LIC 4, LIC 8 or DLC 16 (4, 8 or 16 ports per LIC)
• Disk drives
PBX hardware requirements
3.0 PBX HARDWARE REQUIREMENTS
SLMA-24 (Q2246-x) interface card - 24 port analog card, one channel
per message server port required.
CR8 (Additional DTMF receivers as required).
3.1 PBX SOFTWARE REQUIREMENTS
PBX software requirements
Supported Releases: Versions 1.0 and above.
4.0 SUPPORTED FEATURES
Supported Integration Features
System forwarding to personal greeting
- busy
- busy/ring-no-answer
- all calls
Station forwarding to personal greeting
- busy
- busy/ring-no-answer
- all calls
Message-Waiting Indicator
- lights on digital handsets
- audio “You Have a Message” on analog handsets
Automated Attendant
Outcalling
Original Greeting on Double and Triple Call Forward
Multiple return-to-operator
Direct Call
Call Sender
The above information is provided by Avaya Inc. as a guide. See disclaimer on page 1
2
Siemens HiPath 4000
Confidential
3
5.0 CONFIGURING THE HIPATH 4000 TO INTEGRATE
The following programming steps must be completed to configure the
HiPath 4000 PBX to integrate with the Octel 200/300. The SCSU Record
applies to all voice channels for 200/300 message server.
Configuring the HiPath 4000
Master Hunt Group
DIS-SCSU:3500,ALL;
H500: AMO SCSU STARTED
------------------------------- USER DATA ----------------------------STNO
PEN
DVCFIG
INS
SSTNO
COFIDX
CCTIDX
DHPAR
CONN
=3500
= 1- 1-115- 0
=ANATE
=YES
ALARMNO =0
=NO
COTRACE =NO
=0
DIAL
=DTMF
=
ACKST
=
=DTMFST &PREDIA
=DIR FLASH
=YES
COS1
=20
COS2
=20
LCOSV1 =15
LCOSV2 =15
LCOSD1 =15
LCOSD2 =15
PULSTYPE=
DPLN
ITR
COSX
=0
=0
=0
HMUSIC =0
SPEC
=SSTN
PULSLEV=
TEXTSEL=
DTMFBLK =NO
SPDI =0
SPDC1 =
SPDC2 =
CBKB =NO
RCBKNA =NO
&SUFDIAL
WITKEY :NO
------------------- ACTIVATION IDENTIFIERS FOR FEATURES --------------FWDS
HTOS
:NO
:NO
FWDF
HTOF
:NO
:NO
FWDD
HTOD
:NO
:NO
DND
VCP
:NO
:NO
CWT
:NO
--------------------- FEATURES AND GROUP MEMBERSHIPS -----------------PUGR
:
NIGHT OPTION
HUNTING GROUP
: NO
: YES
SERVICE(S):
VCE
------------------------- STATION ATTRIBUTES (AMO SDAT) --------------NONE
-----------------------------------------------------------------------
Configuring the HiPath 4000 Hunt
Group Members
AMO-SCSU -169
STATION CONFIGURATION OF SWITCHING UNIT
DIS-SA:3500,;
H500: AMO SA
STARTED
+---------------------------------------------------------------------| STATION HUNTING FOR ALL DPLN
SERVICE = VCE |
+------+-----------------+---+----------------------------------------+
| CD |NAME AND
|TYP|
|
|
|CALL PROG. STATE | | |
|
|
|
|L|C|
|
|
|
1 111 2|I|Y|
|
|
|12345 67890 123 2|N|C|
|
+------+-----------------+---+----------------------------------------|3500 |.**** ***** **. *| |*| STNO :
|
|
|OCTEL HUNT
| | |
3500,
3512
|
|
|
| | |
3513,
3514
|
|
|
| | |
3515,
3516
|
|
|
| | |
3517,
3518
|
|
|
| | |
3519,
3520
|
|
|
| | |
3521,
3522
|
|
|
| | |
3523,
3524
|
|
|
| | |
3525,
3526
|
|
|
| | |
3527,
3528
|
|
|
| | |
3529,
3530
|
|
|
| | |
3531,
3532
|
|
|
| | |
3533
|
|
|
| | | CQMAX :0 FNA:
Y
VARCQ: N
|
|
|
| | | CSANS: N LVAFTEXT: Y
|
|
|
| | | EXECCFW: N
OVFLCYCL: N
|
|
|
| | | OVERFLOW : |
+----------------------------------------------------------------------
Siemens HiPath 4000
Confidential
4
NOTE: the first member of each hunt group must be the analog extension
number connected to the Octel port.
DIS-SSC:ALL;
Configuring the Msg. Waiting
Channel
H500:
AMO-SSC
AMO SSC
STARTED
+-------------------------------------------------------------+
| MSTNO
PEN
COFIDX
COS LCOSV1 DPLN IN SERVICE |
+-------------------------------------------------------------+
|
0
1- 1-115-23
0
20
15
0
Y
|
+-------------------------------------------------------------+
-169
SPECIAL SUBSCRIBER CONFIGURATION
DIS-SA:3501,;
H500: AMO SA
STARTED
+---------------------------------------------------------------------+
| STATION HUNTING FOR ALL DPLN
SERVICE = VCE
|
+------+-----------------+---+----------------------------------------+
| CD |NAME AND
|TYP|
|
|
|CALL PROG. STATE | | |
|
|
|
|L|C|
|
|
|
1 111 2|I|Y|
|
|
|12345 67890 123 2|N|C|
|
+------+-----------------+---+----------------------------------------|3501 |.**** ***** **. *| |*| STNO :
|
|
|OCTEL FWD HUNT
| | |
3501,
3502
|
|
|
| | |
3503,
3504
|
|
|
| | | CQMAX :
0
FNA: Y VARCQ: N
|
|
|
| | | CSANS: N
LVAFTEXT: Y
|
|
|
| | | EXECCFW:
N
OVFLCYCL: N
|
|
|
| | | OVERFLOW : |
+------+-----------------+-+-+----------------------------------------AMO-SA
-169
HUNTING ARRANGEMENTS
DIS-SCSU:3501,ALL;
Configuring the Transfer
Channels
H500: AMO SCSU STARTED
------------------------------- USER DATA ----------------------------STNO
PEN
DVCFIG
INS
SSTNO
COFIDX
CCTIDX
DHPAR
CONN
=3501
= 1- 2- 25- 8
=ANATE
=YES
ALARMNO
=NO
COTRACE
=0
DIAL
=
ACKST
=DTMFST
=DIR
FLASH
COS1
=20
COS2
=20
LCOSV1 =15
LCOSV2 =15
=0
LCOSD1 =15
=NO
LCOSD2 =15
=DTMF PULSTYPE=
=
=YES
DPLN
ITR
COSX
=0
=0
=0
SPDI
=0
SPDC1 =1
SPDC2 =
RCBKB =YES
HMUSIC =0
RCBKNA =YES
SPEC
=SSTN
&SUFDIAL
PULSLEV=
TEXTSEL=
DTMFBLK =NO
WITKEY :NO
------------------- ACTIVATION IDENTIFIERS FOR FEATURES --------------FWDS
HTOS
:NO
:NO
FWDF
HTOF
:NO
:NO
FWDD
HTOD
:NO
:NO
DND
VCP
:NO
:NO
CWT
:NO
--------------------- FEATURES AND GROUP MEMBERSHIPS -----------------PUGR
:
NIGHT OPTION
HUNTING GROUP
: NO
: YES
SERVICE(S):
VCE
------------------------- STATION ATTRIBUTES (AMO SDAT) --------------NONE
Siemens HiPath 4000
Confidential
-----------------------------------------------------------------------
Defining Feature Access Codes
AMO-SCSU -169
STATION CONFIGURATION OF SWITCHING UNIT
DIS-ZIEL:EVMTAB;
H500:
AMO ZIEL
STARTED
EVMTAB
SZTYPE | EVMCD | SZCD
---------+--------+-----DSZINT | 3500
| ***1
DSZCO
| 3500
| ***2
EXPR
|
|
ATND
|
|
FWD
| 3500
| ***3
FWDNANS | 3500
| ***4
Define MWI Commands
AMO-ZIEL -169
Note: EVMCD is the lead extension for the
forwarded hunt group
Å-This code is for all forwarding except no answer
DESTINATIONS FOR VARIOUS STATION FEATURES
DIS-WABE:GEN,*532,;
H500: AMO WABE STARTED
--------------------------------------------------------------------| DIGIT INTERPRETATION
VALID FOR ALL DIAL PLANS
--------------------------------------------------------------------|
|
CALL PROGRESS STATE
| DIGIT
| RESERVED/CONVERT |
| CODE
|
1 11111 11112 22| ANALYSIS | DNI/ADD-INFO
|
|
|0 12345 67890 12345 67890 12| RESULT | *=OWN NODE
|
----------------------------------------------------------------------| *532
|. ....* ....* ..... ..... ..| MBON
|
----------------------------------------------------------------------DIS-WABE:GEN,*530,;
H500: AMO WABE STARTED
----------------------------------------------------------------------| DIGIT INTERPRETATION
VALID FOR ALL DIAL PLANS
|
----------------------------------------------------------------------|
|
CALL PROGRESS STATE
| DIGIT
| RESERVED/CONVERT |
| CODE
|
1 11111 11112 22| ANALYSIS | DNI/ADD-INFO
|
|
|0 12345 67890 12345 67890 12| RESULT | *=OWN NODE
|
----------------------------------------------------------------------| *530
|. ....* ....* ..... ..... ..| MBOFF
|
----------------------------------------------------------------------AMO-WABE -169
Display General System Data
DIALLING PLANS, FEATURE ACCESS CODES
DIS-ZAND:ALLDATA;
H500: AMO ZAND STARTED
GENERAL SYSTEM DATA:
====================
TRANSFER
AUTHUP
RNGBKTN
NIGHT
ITRFWD
DSSLT
DATEDIS
MELODY
CPBUPPL
SIUANN
=
=
=
=
=
=
=
=
=
=
EXTEND
TA
YES ,
TA
YES ,
5 ,
MMDD,
1,
100,
D,
,
ALERTN
= NO
,
TRANSINH = NO
,
,
,
HOLDTN
CODTN
CNTRYCD
TRCD
CUTHRU1A
CO
=
=
=
=
=
=
MUSIC ,
YES ,
K ,
,
YES ,
NO ,
ANATESIG
CONFSUB
RCLLT
CPBLOWL
PREDIA
COEXN
=
=
=
=
=
=
TONE ,
YES ,
NO ,
80 ,
YES ,
0 ,
5
Siemens HiPath 4000
CBKNO
DISPMODE
ROUTOPTD
DSSDEST
EXCOCO
HOTDIAL
HOLDHUNT
OVRMST
RECHUNT
=
=
=
=
=
=
=
=
=
5 ,
MODE1,
YES ,
YES ,
YES ,
NO ,
NO ,
NO ,
YES ,
Confidential
SEVDIG
PNODECD
CALLOFF
ONEPARTY
TRDGTPR
TRANSTOG
POSTDDLY
OVRHUNT
CALLACMP
=
=
=
=
=
=
=
=
=
NO
100
YES
YES
NO
NO
YES
NO
NO
,
HOTELNUM = NO ,
XFHGMAS
DSSPICUP = YES ,
FASTCFNA
DISPCHES = NO ,
DISCLHNT
FWDWACKN = NO ,
BSYHANDF
FWDMAX
= 5 ,
FWDVMS1
TRCCSN7 = NO ,
FWDUNDTR
COSIND
= NO ,
TRANSCO
ANSES
= NO ,
OLISFREE
TEXTDISP = CENTER,
PABXSELL
DSPOWNNO = YES ,
DIRREC
CSDTYPE = STANDARD, CONFTNCD
LNR
= YES ,
ROLCKVCM
FACBUF
= 1
,
VCMTRANS
HOWLTONE = NO ,
DISPNUUN
DISPTGNA = YES ,
POSTDRED
GRCALL
= NO ,
MAILSCRL
ACTIVE TEXTSEL = AMERICAN
RELOAD TEXTSEL = AMERICAN
INDNADIS = YES ,
UUS
NOCFWTAC = NO ,
ISYNCHG
ROUTTONE = NO ,
SOFTREST
CALWTANA = NO ,
CBPBUSY
SWSTAT
= YES ,
VIRSUBNO
ECN
= ,
OOSTONE = NO ,
TYPEDNIS
CONFTONE = YES ,
DISPTONE
CAMPON
= YES ,
USRINGTY
=
=
=
=
=
=
=
=
=
=
=
=
=
=
=
=
YES ,
YES ,
NO ,
NO ,
YES
NO
NO
ONHOOK
HICOM
NO ,
NO ,
NO ,
NO ,
PRIVATE
NO ,
NO ,
,
,
DIV,
NO ,
SIMPLEX
YES ,
NO ,
PNNO
ROUTOPTP
PARARING
MSGDELAY
COANN
NOCFW
EXBUSYOV
CONITPRO
,
,
,
,
,
,
,
;
=
=
=
=
=
=
=
=
1 -1 -100,
NO ,
YES ,
NO ,
YES ,
NO ,
NO ,
NO ,
DIS-ZAND:ALLDATA2;
GENERAL SYSTEM DATA 2:
======================
=
=
=
=
=
,
,
NUMBER
,
,
= INTDNIS ,
= YES ,
= K;
DIS-ZAND:VMI;
VOICE MAIL INTERFACE
====================
MWIOPEN = NO
DTMFCTRL = NO
PIN
= NO
AMO-ZAND -169
Define Callback Key
,
,
;
ALEN
PICKUP
= 4 ,
= NO ,
BLEN
= 4 ,
NARELOUT = NO ,
SYSTEM DATA
DIS-TAPRO:STD,14,OPTIT12,L,;
H500: AMO TAPRO STARTED
+-----+---------+-----------------------------------------------------+
| STD | DIGTYP | "SERVICE INFORMATION"
KEY LAYOUT
|
+-----+---------+-----------------------------------------------------+
| 14 | OPTIT12 | "2 LINE STD USER
"
|
|
|
|
1 MB
2 CNCT
3 CONS
4 HOLD
5 SPKR
|
|
|
|
6 MUTE
7 SPDI
8 NAME
9 FWD
10 RCUTOFF |
|
|
| 11 LINE 12 LINE
|
|
+ - - - - + - - - - - - - - - - - - - - - - - - - - - - - - - - +
|
| OPTIA1 |
1 NAME
2 NAME
3 NAME
4 NAME
5 DSS
|
|
|
|
6 DSS
7 DSS
8 DSS
9 NAME
10 NAME
|
|
|
| 11 NAME
12 NAME
13 NAME
14 NAME
15 NAME |
|
+ - - - - + - - - - - - - - - - - - - - - - - - - - - - - - - - +
|
| OPTIA2 |
1 VACANT 2 VACANT
3 VACANT
4 VACANT 5 VACANT|
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|
|
|
6 VACANT 7 VACANT
8 VACANT
9 VACANT 10 VACANT|
|
|
| 11 VACANT 12 VACANT 13 VACANT 14 VACANT 15 VACANT|
|
+ - - - - + - - - - - - - - - - - - - - - - - - - - - - - - - - +
|
| OPTIA3 |
1 VACANT 2 VACANT
3 VACANT
4 VACANT 5 VACANT|
|
|
|
6 VACANT 7 VACANT
8 VACANT
9 VACANT 10 VACANT|
|
|
|
+ - - - - + - - - - - - - - - - - - - - - - - - - - - - - - - - +
|
| OPTIA4 |
1 VACANT 2 VACANT
3 VACANT
4 VACANT 5 VACANT|
|
|
|
6 VACANT 7 VACANT
8 VACANT
9 VACANT 10 VACANT|
|
|
+-----+---------+-----------------------------------------------------AMO-TAPRO-169
PROGRAMMABLE KEY DEFINITION FOR DIGITAL TERMINALS
The MB key is necessary for the message waiting light. If lit, the user can press
it (followed by pressing the √ key) and the call to VM will integrate. If not lit,
the call will not always integrate. Recommend that a second key (rep dial) be
programmed with the main Octel hunt group extension number for calling VM
in order to achieve direct call integration.
The following screen shots reflex the above programming via the
administrator’s GUI interface.
•
Double click on the voice mail extension “param” columns from the
above screen and click on the “Station Type” tab. Check the extension
type listed as “Phone Mail (Callno. 5-digits)”. Ensure this is repeated
for all voice mail ports. The screen is shown below;
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•
Confidential
Go to Settings/System parameter/flags and ensure the box labelled
“activate DTMF automatically” is ticked as shown below: -
8
Siemens HiPath 4000
•
Confidential
Go to Settings/Incoming/Groups/Hunt groups. Create the internal
direct dial hunt group number. The example screen shot below
illustrates the hunt group set-up:
- Add voice mail ports as members to both hunt groups
- Set hunting to “cyclic” for both groups
- Configure call forwarding on no answer, forwarding on busy, etc.
•
Go to Settings/Set up station/Key programming to program each user
station with a Mailbox key. Verify that this key is programmed and
that the position of the key is known by the Octel Engineer. The
screen capture below illustrates the Mailbox Key set-up: -
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Note: The MULAP (Multi-Line Appearance) button can be used if the
customer wishes on this PBX. Normally, the user has only one line on their
phone so that callers go to the Octel 200/300 message server if the user is
on their phone, away from their desk or out of the office. For example, if
they have 2 lines, they get a second MULAP on each extension. So when
the first MULAP (which is printed on the business cards, etc.) is busy, the
call goes to the second MULAP. So the user can see and hear the second
call. Now he can choose to take the call or let the call ring. After a few
rings (typically 3) the call will be transferred to the Octel. This is a special
requirement not normally used. If required, the PBX Engineer must
program the MULAP set-up. The MULAP must be programmed correctly
on the PBX; otherwise it can result in the wrong number being sent to the
Voice Mail.
The normal diverts of busy, ring-no-answer and immediate can be
programmed by the user if allowed by the COS of their particular
extension. It is recommended that all Serenade users be given a COS that
allows them to set-up the busy, immediate and ring-no-answer diverts for
everyday voice mail use using the Optiset menu. The busy divert should
be enabled at all times to cover periods when the user is on the phone. The
ring-no-answer divert will cover periods when they are away from their
desk for a short period of time. The immediate divert should be used when
they are away from the office outside normal business hours or in a
meeting etc.
6.0 CONFIGURING THE OCTEL SYSTEM
Refer to the PRM Integration Volume, DTMF In-band for further
instructions.
SYSTEM TABLE
• Set System Index 3 to Siemens HCM200 (USA)
• Set System Index 9 to 100 (check PBX Flash timer)
• Set System Index 13 to:
Transfer initiate code: FED
All reconnect codes : F
Transfer complete code: None
• Set System Index 33 to E - PBX initialize code
• Set System Index 77 to Y - PBX Provides Momentary Disconnect
• Set System Index 79 - *532 - Message waiting “ON” (Enter the access
code needed to activate the message waiting lamp)
• Set System Index 81 - *530 - Message waiting “OFF” (Enter the
access code needed to deactivate the message waiting lamp)
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• Set System Index 85 to F - Reconnect code after 3rd party hung up
• Set System Index 116 to Y - Integration active
• Set System Index 117 to 0 – RINGBACKS BEFORE ANSWERING
AX PORT
NOTE: If not set to “0” system will answer after 5 rings.
• Set System Index 176 to 4 - FIXED LENGTH FOR DTMFINT
SOURCE FIELDS
• Set System Index 177 to 4 - FIXED LENGTH FOR DTMFINT DEST
FIELDS
TRUNK FIELDS
UNUSED FIELDS
NOTE: Verify the transfer sequences and message waiting codes for
your PBX.
SLOTS TABLE
Configure the SLOTS table as required.
Ensure that the COS assigned to the ports has attribute 68 assigned.
All integrated ports should be configured in AX mode.
DTMFINT TABLE
Add the following Call Record Formats to the DTMFINT Table.
Note:
Please note the first 4 choices (highlighted in blue) were
used in configuring standard inband integration.
Format 1.
Call Type: 2 (Direct Internal)
1:
***1
2:
Source (SYSP, *, T)
Format 2.
Call Type: 1 (Direct External)
1:
0111***2
2:
Trunk (SYSP, *, L)
Format 3.
Call Type: 6 (FwdRNA Internal)
1:
***4
2:
Source (SYSP, *, L)
3:
Dest (VAR)
Format 4.
Call Type: 4 (FwdBusy Internal)
1:
***3
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2:
3:
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Source (SYSP, *, L)
Dest (VAR)
Format 5.
Call Type: 8 (Fwd Internal)
1:
***5
2:
Source (SYSP, *, L)
3:
Dest (VAR)
Format 6.
Call Type: 6 (FwdRNA Internal)
1:
***7
2:
Source (SYSP, *, L)
3:
Dest (VAR)
Format 7.
Call Type: 8 (Fwd Internal)
1:
***8
2:
Source (SYSP, *, T)
3:
Dest (VAR)
Note: SSS = Source
DDD = Destination
TTT = Trunk Number
1 = Indicates an Internal Call
3 = Indicates an External Call
In order to maintain the internal Name Header when calling station to
station, all calls must be handled as Internal calls. In most cases, the
forwarding code is the same for internal and external calls. The *1 or *3
indicates whether the call is internal or external, but the Octel system
doesn’t do anything about them. By stripping the *1 and *3 using the
miscellaneous field on the DTMFINT Table the Octel assumes an internal
call and plays the Name Header if there is one.
COS TABLE
• Add attribute 9 to COS for sets with message waiting lamps.
• Add attribute 15 to all COS for users with extensions and to all port
COS
• Add attribute 68 to all ports COS for members of the hunt group.
(This port is DTMF integrated for all ports receiving DTMF inband
calls.)
USER TABLE
All extension numbers configured for in-band integration must match the
mailbox number; therefore shared extensions with different greetings
are not allowed.
APPLICATION DELAY TABLE
Set Application delay table 110 to: 3000 ms
Set Application delay table 111 to: 1500 ms
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Contact Technical support to adjust the application delay table
called “Inter Digit Timing” to one full second.
7.0 INSTALLING THE LINE INTERFACE CARDS
Each LIC supports four, eight or sixteen set appearances. Each LIC
connects to the PBX via the 25 pair connector at the rear of the Octel
System. Connect each equipped port to the PBX. Ensure that all
yellow LED’s on the LIC cards are extinguished.
Testing the integration when
installation is complete
7.1 TESTING THE INSTALLATION
Create two mailboxes associated with two test extensions. Record a
name and personal greeting for each mailbox.

System forward one test extension to the Octel 200/300 message
server System Access Number.

Using one test extension, call the Direct Pilot Number. You should
hear “to enter your mailbox, press #, Press #,#”. You should hear
“please enter your security code”. Enter the security code and verify
that the correct mailbox has been accessed.

Using one test extension, call the other test extension. You should
hear the personal greeting.

Leave a message. Verify that the message waiting indicator turns on.

Review the message in the mailbox.

Delete the message. Verify that message waiting indication turns off.

Verify that return-to-operator works properly.

Set up all ports busy situation. Place a forwarded call and a direct call
to the Octel system. Verify that the call is handled correctly.

Refer to the PRM for further testing instructions.
8.0 CONSIDERATIONS
Important Notes regarding
this integration
8.1 The direct call feature is supported when subscribers access the
Octel 200/300 message server using the callback feature.
8.2 While on soft hold, callers may hear one of the following: Music
on hold, silence, ringback, waiting tone.
8.3 Please ensure you obtain all the PBX settings for cadences, flash
times, phone forwarding activation/deactivation codes, message
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Confidential
waiting on/off codes and transfer sequences. These will vary
from PBX to PBX. The Octel 200/300 should be tuned to match.
8.4 System storage hours may be maxing out leaving the system
unavailable for callers to leave a message. This may be caused by
ports not always disconnecting after a caller has left a message.
This was corrected by setting system parameter 77 (PBX Provides
Momentary Disconnect) to yes. Ports then disconnected properly
resolving issue with system storage.
DOCUMENT HISTORY
Issue
Date
Revision
A
11/08/20005
Reason for Change
GA release
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service marks or trademarks respectively. All other trademarks are properties of their respective owners. The above
information is based on knowledge available at the time of publication and is subject to change without notice.
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AVAYA
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Milpitas, CA 95035-7912
(408) 577-7000
http://www.avaya.com
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