Fact sheet partnership with Avaya

power in partnering: Avaya
“As Avaya’s first global Strategic
Alliance Partner for IP telephony
and IP contact center services
authorized in all regions,
Orange Business Services provides
total solutions for multinational
customers on a global basis. That’s
critical in today’s environment
where many global enterprises are
looking to simplify their operations,
reduce costs and reduce the
number of vendors they need to
manage in order to focus on their
core business.”
Mark Mitchell
Vice President
Service Provider EMEA
Avaya
Through our global strategic partnership, Orange Business Services and
Avaya jointly sell and deliver state-of-the-art unified communications, contact
center and data networking solutions to multinational companies. Together
we help customers in all industries gain maximum value from unified
communications and enhanced customer relationship management. With
added consulting, implementation and ongoing managed services support
from Orange, you can make the most of your existing investments while
mitigating any risks associated with moving to new technology. What’s more,
you’ll have a single, global point of contact, simplifying vendor management
and reducing administrative costs.
■
Orange benefits from Avaya’s world-class technology and market
leadership to further enhance our unified communications, contact
center and data networking offerings.
■
Avaya gains access to our unparalleled worldwide reach, Avaya-certified
expertise and fully managed solutions to provide multinational customers
with the advanced services they need.
flexible and scalable solutions
Both Avaya and Orange have invested heavily in this partnership to provide enterprises
with world-class IP communications solutions. Avaya recognizes Orange as one of its
select Global Gold Partners and a leading Platinum Partner in EMEA. Together, we
simplify business communications from start to finish, ensuring the highest customer
satisfaction in the industry. Orange manages well over one million phones with expertise
in both TDM and IP telephony to help you transform your technology. From beginning
to end, our services are designed to meet your business objectives.
unified communications
Today, global enterprises must support a distributed workforce across time zones and continents. They have
to manage multiple communications tools and support the ability to work anywhere in the office, at home or
on the road. Workers need to team and meet virtually, working with colleagues like they're sitting next to them.
You need to maximize effectiveness by unifying communications and removing human delay from business
processes. Orange, in conjunction with Avaya, can deliver what you need to unify communications or migrate
to an IP telephony solution.
contact center services
Virtual networks offer many benefits for call center operations, especially if you have operations across numerous
sites around the world. Covering 95% of the world’s telephony traffic, we can help you maintain a local presence
while operating at a global level and keeping your costs in check. Our multi-channel solutions not only enable call
collection, routing and management services, but also enable your multimedia strategy, including Web, chat and
click to call, to name a few. What’s more, Orange offers consulting, implementation and project management
services to design, build and manage a customized solution based on Avaya’s market-leading technology.
data services
Together, Orange and Avaya can deliver cost-effective data networking solutions, including Ethernet switching
platforms, complete wireless solutions and branch gateway equipment that provides audio, video, Wi-Fi and
survivable access at a price point competitive with other provider’s upgrades.
business benefits
Orange and Avaya share a commitment to understanding the business objectives and communications challenges
that face global enterprises. Whatever your challenges – moving smoothly through a merger or acquisition,
controlling costs, enabling workforce mobility, improving customer service levels and more – we have the
experience to help you achieve your objectives in today’s competitive business environment.
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lower cost, feature-rich telephony, unified communications and contact center applications
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unparalleled reach wherever you do business
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protection of existing investments through support of TDM and IP PBX
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mitigated risk and getting the most out of new technology
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simplified sourcing by reducing the number of external suppliers
■
single, global point of contact
improved customer service
When a global financial services company needed to make significant reductions in their network expenditures,
Orange designed a comprehensive IP telephony outsourcing solution that included a converged voice and data
network and a multi-channel contact center based on Avaya technology, plus end-user training and education.
The solution delivered significant cost savings and a more efficient and seamless telephony environment,
boasting a high level of availability (99.99%) and seamlessly handling email, fax, voice and Web inquiries.
advanced capabilities
Orange and Avaya also delivered an IP telephony solution to one of the world’s largest glass producers with
operations across Latin America, North America and Europe. Orange developed custom project management and
integration services to install, manage and maintain the IP telephony service, updating the company’s obsolete
telephony system and providing advanced voice messaging features to 4,500 employees.
“Orange Business Services showed us how a managed IP telephony solution will add more value to our business and to
our customers by increasing employee productivity and flexibility. Kuoni will benefit from having predictable costs and even
more reliable performance while our customers will benefit from our even greater ability and flexibility to service them over
the phone, thanks to IP telephony’s advanced capabilities.”
Bojan Jokic
CIO
The Kuoni Group
Leveraging our respective strengths, our strategic partnership provides
world-class IP communications services and solutions that maximize the
power of convergence. We work together to help you get the most of
your existing investments, lower transition risk and provide a single,
“Our strategic partnership clearly
highlights both companies’
commitments to providing firstclass communications solutions
that deliver business value to
enterprises around the globe.
As multinationals continue to unify
their IP communications, they can
depend on Orange and Avaya
working together to deliver the
right solutions on a global scale.”
global point of contact.
Orange Business Services
Orange Business Services brings together your worlds of information and
communications to keep your entire community connected. Orange owns
and operates the world’s largest seamless voice and data network and is
a recognized leader in global business communications.
■
Paul Molinier
Senior Vice President
Unified Communications
and Collaboration
Orange Business Services
world’s Best Global Operator four years in a row (2006-2009) and Best
Mobile Service Provider three times (World Communication Awards)
■
positioned in Leaders Quadrant in three Gartner Magic Quadrant
reports (2010)
■
ranked “World Class” with superior customer satisfaction as global data
VPN and ICT service provider by Telemark (2010)
Avaya
Avaya leads the world in secure and reliable IP telephony and contact
center solutions. Enterprises of all sizes depend on Avaya for state-of-theart communications applications and services that improve efficiency,
collaboration, customer service and competitiveness. Avaya has achieved
worldwide leadership recognition for the following:
■
Leaders Quadrant in Gartner Magic Quadrant for Corporate Telephony,
Worldwide (August 2010) and for Unified Communications (July 2010)
■
Avaya Aura® Contact Center – chosen as the top contact center product
in an independent comparative lab review conducted by Mier Consulting,
a leading independent consultancy specializing in comparative
assessment of communications and network products
■
Avaya is the first in its category to be recognized for excellence in
certified technology service and support programs by the distinguished
JD Power & Associates – and Avaya won this award the last two years
in a row
for more information, visit
www.mnc.orange-business.com
and www.avaya.com
© Equant and Orange Business 2011. All rights reserved. All trademarks are the property of their respective owners. This publication provides outline information only. Product information, including specifications, is subject to change without prior notice. 0411/MNC-PRT-AVA-001(2)
Orange Business Services
and Avaya