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QSC® CERTIFIED
REAL ESTATE BROKER
Louis Renaud
Certified Real Estate Broker
Quality Service Certified since Février 2011
CONTACT IMMOBILIER L.R.
Certification renewal: Février 2017
103, de Lachalade, Lorraine, QC
Number of evaluations received: 38
J6Z 4E8
Spoken languages:
Phone: 4509656921
French, English
Agency: 5148923908
Fax: 4509650574
Website: http://www.louisrenaud.com
Customer Satisfaction Rating:
4.84
The Customer Satisfaction
Rating is calculated based on the
results of question 11 of the
survey, which deals with overall
satisfaction.
Geographic areas covered
Charlemagne, Lanaudière
L'Assomption, Lanaudière
L'Épiphanie - Paroisse, Lanaudière
L'Épiphanie - Ville, Lanaudière
La Plaine (Terrebonne), Lanaudière
Lachenaie (Terrebonne), Lanaudière
Le Gardeur (Repentigny), Lanaudière
Mascouche, Lanaudière
Repentigny (Repentigny), Lanaudière
Rawdon, Lanaudière
Saint-Alexis, Lanaudière
Saint-Esprit, Lanaudière
Saint-Calixte, Lanaudière
Saint-Jacques, Lanaudière
Saint-Lin/Laurentides, Lanaudière
Saint-Roch-Ouest, Lanaudière
Saint-Roch-de-l'Achigan, Lanaudière
Terrebonne (Terrebonne), Lanaudière
Blainville, Laurentides
Bois-des-Filion, Laurentides
You may also consult the website of the Organisme d'autoréglementation du courtage immobilier du Québec (OACIQ) at
www.oaciq.com, under the Resources section - Discipline committee.
1/10
EVALUATIONS FROM HOME SELLERS (14)
1. Did your real estate broker offer you the
Quality Service Guarantee?
14 Yes (100%)
2. Did your real estate broker contact you after
the closing?
11 Yes (85%)
3. How long did you expect your property to be
on the market before it was sold?
0 < 30 days (0%)
0 No (0%)
2 No (15%)
2 31-60 days (14%)
4 61-90 days (29%)
0 91-120 days (0%)
1 121-180 days (7%)
7 > 180 days (50%)
4. How long was your property marketed by
your real estate broker before you accepted
an offer?
3 < 30 days (21%)
3 31-60 days (21%)
3 61-90 days (21%)
0 91-120 days (0%)
2 121-180 days (14%)
3 > 180 days (21%)
5. How satisfied were you with the
advice/counsel offered by your real estate
broker?
11 Very Satisfied (85%)
2 Satisfied (15%)
0 Neutral (0%)
0 Dissatisfied (0%)
0 Very Dissatisfied (0%)
2/10
6. How satisfied were you with the marketing
plan developed and implemented for the sale
of your property?
11 Very Satisfied (79%)
3 Satisfied (21%)
0 Neutral (0%)
0 Dissatisfied (0%)
0 Very Dissatisfied (0%)
7. How satisfied were you with the price and
terms of the sale?
6 Very Satisfied (43%)
8 Satisfied (57%)
0 Neutral (0%)
0 Dissatisfied (0%)
0 Very Dissatisfied (0%)
8. How satisfied were you with the assistance
your real estate broker provided in
negotiating the price/terms of sale?
8 Very Satisfied (57%)
4 Satisfied (29%)
1 Neutral (7%)
1 Dissatisfied (7%)
0 Very Dissatisfied (0%)
9. How satisfied were you with the quality and
frequency of communication provided by your
real estate broker?
13 Very Satisfied (93%)
1 Satisfied (7%)
0 Neutral (0%)
0 Dissatisfied (0%)
0 Very Dissatisfied (0%)
10. How satisfied were you with your real estate
broker's attention to details and assistance
from contract to closing?
12 Very Satisfied (86%)
2 Satisfied (14%)
0 Neutral (0%)
0 Dissatisfied (0%)
0 Very Dissatisfied (0%)
3/10
11. What was your overall satisfaction with the
results and service provided by your real
estate broker?
11 Very Satisfied (79%)
3 Satisfied (21%)
0 Neutral (0%)
0 Dissatisfied (0%)
0 Very Dissatisfied (0%)
12. Given the need to sell property in the same
market area, how likely would you be to use
the same real estate broker to assist you?
12 Very Likely (86%)
2 Likely (14%)
0 Neutral (0%)
0 Unlikely (0%)
0 Very Unlikely (0%)
13. Given the need to sell property in the same
market area, how likely would you be to use
the same real estate agency to assist you?
12 Very Likely (86%)
1 Likely (7%)
1 Neutral (7%)
0 Unlikely (0%)
0 Very Unlikely (0%)
14. Given the opportunity, how likely would you
be to recommend the services of your real
estate broker to a friend, neighbor or relative?
12 Very Likely (86%)
2 Likely (14%)
0 Neutral (0%)
0 Unlikely (0%)
0 Very Unlikely (0%)
15. Given the opportunity, how likely would you
be to recommend the services of the real
estate agency to a friend, neighbor or
relative?
12 Very Likely (86%)
2 Likely (14%)
0 Neutral (0%)
0 Unlikely (0%)
0 Very Unlikely (0%)
4/10
16. What was your PRIMARY reason for
selecting your real estate broker (select the
one most influential factor)?
5 Referred by a friend (36%)
5 Satisfied past customer (36%)
1 Knew real estate broker
personally (7%)
0 Agency name/reputation (0%)
0 Walk-in/open house (0%)
0 Advertising (0%)
1 Internet (7%)
0 Marketing programs/plan (0%)
0 Yard signs in the area (0%)
0 Real estate broker's presentation
(0%)
2 Other (please specify) (14%)
5/10
EVALUATIONS FROM HOME BUYERS (24)
1. Did your real estate broker offer you the
Quality Service Guarantee?
24 Yes (100%)
2. Did your real estate broker provide a written
and detailed competitive or comparable
market analysis prior to you making an offer?
21 Yes (88%)
3. Did your real estate broker contact you after
the closing?
24 Yes (100%)
4. How satisfied were you with the counseling
and needs assessment provided by your real
estate broker?
20 Very Satisfied (87%)
0 No (0%)
3 No (13%)
0 No (0%)
3 Satisfied (13%)
0 Neutral (0%)
0 Dissatisfied (0%)
0 Very Dissatisfied (0%)
5. How satisfied were you with the
thoroughness of the search process to find a
property that met your needs?
17 Very Satisfied (71%)
5 Satisfied (21%)
2 Neutral (8%)
0 Dissatisfied (0%)
0 Very Dissatisfied (0%)
6/10
6. How satisfied were you with he availability of
your real estate broker?
23 Very Satisfied (96%)
1 Satisfied (4%)
0 Neutral (0%)
0 Dissatisfied (0%)
0 Very Dissatisfied (0%)
7. How satisfied were you with your real estate
broker's knowledge of the area, community,
and properties?
18 Very Satisfied (75%)
6 Satisfied (25%)
0 Neutral (0%)
0 Dissatisfied (0%)
0 Very Dissatisfied (0%)
8. How satisfied were you with the assistance
your real estate broker provided in
negotiating the price and terms of the
purchase?
16 Very Satisfied (70%)
5 Satisfied (22%)
2 Neutral (9%)
0 Dissatisfied (0%)
0 Very Dissatisfied (0%)
9. How satisfied were you with the quality and
frequency of communication provided by your
real estate broker?
24 Very Satisfied (100%)
0 Satisfied (0%)
0 Neutral (0%)
0 Dissatisfied (0%)
0 Very Dissatisfied (0%)
10. How satisfied were you with your real estate
broker's attention to details and assistance
from contract to closing?
22 Very Satisfied (92%)
2 Satisfied (8%)
0 Neutral (0%)
0 Dissatisfied (0%)
0 Very Dissatisfied (0%)
7/10
11. What was your overall satisfaction with the
results and service provided by your real
estate broker?
21 Very Satisfied (88%)
3 Satisfied (13%)
0 Neutral (0%)
0 Dissatisfied (0%)
0 Very Dissatisfied (0%)
12. Given the need to purchase property in the
same market area, how likely would you be to
use the same real estate broker to assist
you?
21 Very Likely (88%)
2 Likely (8%)
1 Neutral (4%)
0 Unlikely (0%)
0 Very Unlikely (0%)
13. Given the need to purchase property in the
same market area, how likely would you be to
use the same real estate agency to assist
you?
17 Very Likely (71%)
3 Likely (13%)
4 Neutral (17%)
0 Unlikely (0%)
0 Very Unlikely (0%)
14. Given the opportunity, how likely would you
be to recommend the services of your real
estate broker to a friend, neighbor or relative?
21 Very Likely (88%)
2 Likely (8%)
1 Neutral (4%)
0 Unlikely (0%)
0 Very Unlikely (0%)
15. Given the opportunity, how likely would you
be to recommend the services of the real
estate agency to a friend, neighbor or
relative?
16 Very Likely (67%)
4 Likely (17%)
4 Neutral (17%)
0 Unlikely (0%)
0 Very Unlikely (0%)
8/10
16. What was your PRIMARY reason for
selecting your real estate broker (select the
one most influential factor)?
2 Referred by a friend (8%)
5 Satisfied past customer (21%)
2 Knew real estate broker
personally (8%)
0 Agency name/reputation (0%)
1 Walk-in/Open House (4%)
1 Advertising (4%)
8 Internet (33%)
0 Marketing programs/plan (0%)
1 Yard signs in the area (4%)
0 Real estate broker's presentation
(0%)
4 Other (please specify) (17%)
9/10
CLIENT COMMENTS (9)
Merci pour tous les efforts que notre courtier à effectuer. Nous sommes une famille d'immigrants
arrivèe en 2009 et il noius a été d'une grande aide car nous étions etranger dans le systémé
Québécois. Encore Merci.
Merci pour tout les effort effectuer
Je suis un client satisfait et m. Louis Renaud nous as très bien guider
Merci encore à Louis Renaud pour son professionnalisme.
très satisfait du professionnalisme de M. Renauld, très courtois et patient. Donne les bonnes
informations et aussi un suivi impeccable.
Très bon travail
J'ai aimé ses conseils, son calme. Il prend toutes les informations dont il a besoin pour mieux
répondre à nos questions, il a même conseillé l'autre agent pour que la vente soit conclue plus
rapidement. Il est très respectueux, il a une belle présentation et surtout très poli. Je l'ai déjà
recommandé à une bonne amie et il a déjà entré en contact avec elle. Il est très efficace et
déterminé, c'est de très belles qualités.
Agents rate was a little high.
Commission très élevée
10/10