Handling Installshield Error Codes

dSPACE FAQ 750
FAQ 750
Handling InstallShield Error Codes
Keywords
InstallShield; error code; 5004; 6001; 6002; setup error
Question
If I start a dSPACE setup program, the InstallShield wizard error message ‘Setup has
experienced an error’ is displayed with one of the following error codes.
Solution
Error code -5004/-6002
The InstallShield error code -5004 indicates that the setup was not started with full administrator rights.
The Windows User Account Control (UAC) is likely activated on the system. It improves the security of
Microsoft Windows by limiting application software to standard user privileges until an administrator
authorizes an increase or elevation. This means a user account might have administrator privileges
assigned to it, but applications that the user runs do not inherit those privileges unless they are
approved beforehand or the user explicitly authorizes them.
To authorize the setup explicitly with administrator privileges click the setup file with the right mousekey and select "Run as Administrator"
Error code -6001
Most likely, invalid files in the InstallShield installation directory cause this error.
Delete the complete InstallShield folder to re-initialize the InstallShield engine.
32-bit operating system:
C:\program files\common files\InstallShield
64-bit operating system:
C:\program files(x86)\common files\InstallShield
Then, execute the dSPACE setup again. During the initialization of InstallShield, the folder is created
again automatically.
Related FAQs
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Handling InstallShield Error Codes
FAQ Version: 1 / 2016-09-23
Page 1
dSPACE FAQ 750
How to Contact dSPACE Support
dSPACE GmbH
Rathenaustraße 26
33102 Paderborn
Germany
++49 5251 1638-941
mailto:[email protected]
http://www.dspace.com/support
dSPACE recommends that you use the support request form on the Internet to contact
dSPACE Support.
It is available at:

http://www.dspace.com/go/supportrequest
Software Updates and Patches
dSPACE strongly recommends that you download and install the most recent patches for your
current dSPACE installation. Visit http://www.dspace.com/go/patches for software updates
and patches.
FAQ
FAQ documents are available at http://www.dspace.com/go/faq.
Important Notice
This document contains proprietary information that is protected by copyright. All rights are
reserved. Neither the documentation nor software may be copied, photocopied, reproduced,
translated, or reduced to any electronic medium or machine-readable form, in whole or in part,
without the prior written consent of dSPACE GmbH.
© Copyright 2016 by:
dSPACE GmbH
Rathenaustraße 26
33102 Paderborn
Germany
This publication and the contents hereof are subject to change without notice.
A list of registered dSPACE trademarks is available at:
http://www.dspace.com/go/Trademarks
Handling InstallShield Error Codes
FAQ Version: 1 / 2016-09-23
Page 2