Standard Operation Procedures (SOP) for Manor suppliers

Consumer Testing Services
SOP for
Manor
suppliers
Date
:
JAN 2015
Pages
:
1 of 7
Author(s)
:
SGS CH
Approved by:
Manor AG
Standard Operation Procedures (SOP) for
Manor suppliers
Manor AG
Rebgasse 34
CH-4005 Basel
SGS Société Générale de Surveillance SA
Technoparkstrasse 1 CH-8005 Zurich +41 (0)44 445 17
Membre du groupe SGS (Société Générale de Surveillance )
Table of content
1
2
3
4
Page
Introduction
1.1 Manor
1.2 SGS
1.3 Contacts
Supplier testing
2.1
Legal requirements / Compliance Agreement (CA)
2.2
SGS local contacts for testing
Manor pre-shipment testing
3.1
Process flow
3.2
Basic product testing
3.3
Document review
History
SGS Société Générale de Surveillance SA
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3
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4
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7
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Technoparkstrasse 1 CH-8005 Zurich +41 (0)44 445 17
Membre du groupe SGS (Société Générale de Surveillance )
1 Introduction
1.1
Manor
Manor is one of the largest retailers in Switzerland and offers a wide range of products
produced in various countries all over the world.
As numerous partners are involved, the highly recognized factor “quality” must remain the
same. Quality has many aspects and the term “quality” is measured against constantly
changing factors. Therefore the stated standards for all products are defined according the
market place Switzerland. Concerning legal requirements the Swiss and the EU ordinances
are therefore to be considered. On top of this the Manor given additional standards have to
be respected.
Besides “quality” environmental protection and social responsibility are also highly respected.
For ecological and social standards please refer to the “Code of Conduct for Manor supplier”
and please ensure the fulfillments of the “product requirements profile” saved on the Manor
supplier portal: http://www.manor.ch/en/suppliers.html#
All suppliers have to confirm the fulfillment of required provisions in form of the signed
Compliance Agreement (provided by the purchase department of Manor).
Manor reserves the right to cancel an order and “black list suppliers” if the conditions are not
satisfying.
1.2
SGS
From textiles to appliances, furniture, food and electronics, our complete range of services
facilitates the quality, compliance, and safety of consumer products across global supply
chains. We ensure that no important detail has been overlooked in the journey of your
product from concept to market.
We help you to reduce risk, improve efficiency and ensure compliance with contractual or
regulatory requirements throughout your supply chain. We provide you with a broad and
detailed understanding of consumer goods and retailing to help you build a stronger and
more resilient business with the potential to grow and surpass your competition.
Our services are available globally for consumer products, such as food, textiles, footwear,
toys, hardware, household items, formulated products, electrical and electronic goods and
automotive products.
As a partner of Manor we cover up the supplier fulfillments. By checking documents and retesting of risk based parameters, SGS ensure the implementation of the Manor pre-shipment
testing program as a part of the supply chain of Manor buying.
SGS Société Générale de Surveillance SA
Technoparkstrasse 1 CH-8005 Zurich +41 (0)44 445 17
Membre du groupe SGS (Société Générale de Surveillance )
1.3
Contacts
MANOR AG
Rebgasse 34, CH-4005 Basel
Dieter Peltzer
[email protected]
Head of QA / Sustainability /
Tel +41 61 686 1230
Supplier management / Purchase
Andrea Deichert-Müller
[email protected]
Quality Assurance Non-Food
Tel +41 61 694 2351
SGS INSTITUT FRESENIUS GmbH
Rödingsmarkt 16, D - 20459 Hamburg
Markus Tiemann
[email protected]
Global Key Account Manager
Tel +49 40 3010 1839
(general overview and follow up globally)
Anja Lenhart
[email protected]
Global Key Account Manager
Tel +49 40 3010 1836
(general overview and follow up - Softlines)
SGS Switzerland
Technoparkstrasse 1, CH-8005 Zurich
Susan Neubert
[email protected]
Key Account Manor
Tel +49 40 3010 1765
Elvira Bieri
[email protected]
Managing Director
Tel +41 44 445 1717
SGS Hong Kong Ltd.
5/F, 8/F Manhattan Centre, 8 Kwai Cheong Road, Kwai Chung, NT, HK
Marco Chang
[email protected]
Senior Key Account Executive Softlines
Tel +852 2765 3689
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2.1
Supplier testing
Legal requirements / Compliance Agreement (CA)
All suppliers are obliged to send the signed CA (Compliance Agreement) as part of the
purchase contract to the respective Manor contact person as mentioned on the CA.
Basis of the signed CA is the fulfillment of all legal requirements of Switzerland and additional
Manor requirements. By signing the CA supplier confirms the implementation.
An overview of all legal and Manor requirements can be found on the Manor supplier portal:
http://www.manor.ch/en/suppliers.html#
Please be aware that all documents will be updated regularly. Printed documents are
therefore only valid for 24h after printing. Each user has to make sure to work with the
currently valid version at all times.
SGS Société Générale de Surveillance SA
Technoparkstrasse 1 CH-8005 Zurich +41 (0)44 445 17
Membre du groupe SGS (Société Générale de Surveillance )
In accordance to the article you supply to Manor, you will find the respective product
requirement profile (PRP) per product category:
I.e. article supplied is a T-shirt: Please check the requirements in the PRP for textiles. If you
supply a toaster, please check the PRP for electrical items. If you have difficulties to match
your product with any PRP, please contact SGS.
Overview of Products Requirements Profiles (PRP)
01_PRP Textilien / Textiles
02_PRP Schuhe / Footwear
03_PRP Kosmetik / Cosmetics
04_PRP Deko und Kerzen / Decorations and Candles
05_PRP Hartwaren / Hardgoods
06_PRP Elektroartikel / Electrical Products
07_PRP Sport und Freizeit / Sports and Free Time Products
08_PRP Spielzeug und Artikel für Kinder / Toys and Juvenile Products
09_PRP Putz und Reinigung / /Cleaning and Detergent Products
In case you are not aware of the respective tests for your product, Manor recommends
contacting SGS for support.
Manor reserves the right to verify the compliance of product quality by random checks of all
ordered products. Please refer to “3 Manor pre-shipment testing”.
2.2
SGS local contacts for testing
Please refer to the Manor supplier portal for country contacts:
http://www.manor.ch/en/suppliers.html#
3
3.1
Manor pre-shipment testing
Process flow
In order to safeguard the product quality, Manor decided to randomly check products, if
possible, prior to the shipment release.
This quality control will be done by SGS. SGS will contact you on behalf of Manor and
requests to either send a sample for product testing in the laboratories, to pick a sample from
current production or to submit sufficient documentation to confirm the product conformity.
These tests are paid by Manor.
With the signature on the CA, supplier agrees to cooperate with SGS.
Local SGS affiliates will contact the supplier and will provide the MANOR Application Form
that has to be sent together with a sample or respective documents to SGS.
SGS will conduct testing or document review. If the result is positive, supplier will be informed
and can release the shipment. If the result is negative, supplier and Manor QM will receive the
test report / document review report with the failed result. Buyer at Manor will contact Supplier
for further arrangements. If the samples do not fulfill the legal requirements Manor won`t
accept delivery.
SGS Société Générale de Surveillance SA
Technoparkstrasse 1 CH-8005 Zurich +41 (0)44 445 17
Membre du groupe SGS (Société Générale de Surveillance )
Flow chart
SGS picks
samples at
Supplier
SGS Société Générale de Surveillance SA
Technoparkstrasse 1 CH-8005 Zurich +41 (0)44 445 17
Membre du groupe SGS (Société Générale de Surveillance )
3.2
Basic product testing
Due to the long time experience of the Swiss market and the knowledge of both chemical and
safety parameters with high risk potential, SGS and Manor decide which articles will be
selected for verification.
Supplier has to send samples from the running production / Manor order or SGS will pick
samples directly from manufacturing. This does not exclude other modes of quality testing.
Test reports will only be sent to Manor unless the result is fail. Re-tests on improved products
can be ordered by the supplier. In this case supplier must pay the testing fee.
3.3
Document review
SGS may request suppliers to send all product related documents (i.e. test reports,
certifications etc.) together with one sellable product (including the packaging).
Documents need to be complete and need to fulfill following requirements:
-
Unambiguous matching of documents to the Manor product
Not older than 3 years
Issued by an accredited lab (EN ISO/IEC 17025)
The supplier must ensure that a complete documentation exists. In case of a negative result
Manor reserves the right to cancel the order.
A pre-check of documents can be ordered by supplier at any time. Please contact one of the
main SGS contact persons.
4
History
Date of issue Version Changes
19.05.2015
1
new
Typo faults and
delete contact
person in ASIA
26.05.2015
2
(Daniel NG)
SGS Société Générale de Surveillance SA
Approved by
AD
SN
Technoparkstrasse 1 CH-8005 Zurich +41 (0)44 445 17
Membre du groupe SGS (Société Générale de Surveillance )