Data Analytics – Recovery Services

End to end workflow
How innovation is transforming the BPO business with our
customers
RG Conlee, Snr. Vice-President, CIO Xerox Services
Patrick Mazeau, CLI manager, Xerox Innovation Group
Enterprise class transactional
workflow capabilities
Xerox® AutoBot
Xerox® Transactional
Content Manager
Proof of delivery
Invoice
Xerox Services
Center
Xerox® LiveKey
Approval by
operations
Email
F&A helpdesk
with Automatic
Translation
EDI
Fax
Supplier
Hardcopy
Mobile
Access
Support Tomorrow: One Optimized Team
Enterprise Management
System
Automated
Translation
3
• Workload balance
• Shorter queuing time
• More options to off-shore
Incoming and Outgoing Messages: Two
distinct challenges
@
Incoming
message
Customer/
Provider
@
4
Outgoing
Message
Incoming
Message
Translation
Process
Execution
Outgoing
Message
Authoring
Back-office
system
Statistical Machine Translation
The MaTraX system
Training data
Learning
Model
Post-editing
Translation
Server
Translation
Client
“Streaks on output from
lead edge to trail edge”
5
« Traînées sur les feuilles du
bord d'attaque au bord de
fuite »