Lost or Stolen Cards

Lost or stolen cards
Use this checklist to contact government departments and agencies to ask for replacement cards, permits or certificates. For more
information, consult Services Québec’s Cards, Permits and Certificates electronic guide.
Gouvernement du Québec
Card or document
Health insurance card
(“carte soleil”)
Department or agency
Régie de l'assurance maladie du Québec
Call the Régie to request the required form for
obtaining a new card.
You may also go to one of the Régie’s two
offices, in Québec or Montréal, with two pieces
of ID (only originals are accepted).
Contact information
Québec area
Montréal area
Elsewhere in Québec
Telephone
418 646-4636
514 864-3411
1 800 561-9749
Teletypewriter (TTY)
Québec area
Elsewhere in Québec
418 682-3939
1 800 361-3939
Cost
$20
Additional information
Free for persons 65 or over or for
recipients of last-resort financial
assistance (social assistance)
www.ramq.gouv.qc.ca
Note: To have your health insurance card and driver’s licence replaced at the same time, go to a Société de l’assurance automobile du Québec service centre with two pieces
of ID, including one with a photograph.
Driver’s licence
Registration certificate
Disabled parking permit
Société de l'assurance automobile du
Québec
Montréal area
Elsewhere in Québec
514 873-7620
1 800 361-7620
Go to one of the Société’s service centres or call
the Division des services aux clients. ID is
required.
Teletypewriter (TTY)
Montréal area
Elsewhere in Québec
514 954-7763
1 800 565-7763
Write to the Société, specifying the reason for
the replacement.
Disabled parking permits
(ACT 6630)
Société de l'assurance
automobile du Québec
C. P. 19850
Succursale Terminus
Québec (Québec)
G1K 8Z4
Certificate
$12,50
$4,25
Driver’s licence
Registration certificate
$16,00
Disabled parking permit (including the
certificate)
$4,25
Certificate
www.saaq.gouv.qc.ca
Certificates and copies of
acts
• Birth
• Marriage or civil union
• Death
Directeur de l’état civil
Lost or stolen certificates or copies of acts must
be reported promptly to the Directeur de l’état
civil.
Forms can be downloaded from the website of
the Directeur de l’état civil, or obtained at the
counters of the Directeur de l’état civil in Québec
and Montréal, or at Services Québec offices that
provide services for the Directeur de l’état civil.
You can also use the DEClic! online service.
Québec area
Montréal area
Elsewhere in Québec
418 644-4545
514 644-4545
1 800 644-4545
Teletypewriter (TTY)
1 800 361-9596
$29
$39
$44
$36
$46
$51
$51
Certificate – Regular processing
By Internet
By mail
At a service counter
Copy of an act – Regular processing
By Internet
By mail
At a service counter
Certificate – Accelerated processing
By Internet
Card or document
Department or agency
Contact information
Telephone
www.etatcivil.gouv.qc.ca
Competency certificates –
Construction
• Competency – Apprentice
• Competency – Journeyman
• Competency – Occupation
Commission de la construction du Québec
Write, call or go to your regional Commission
office.
For contact information for
your regional office,
contact the Commission.
Throughout Québec
Cost
$61
$66
$51
$61
$66
Additional information
By mail
At a service counter
Copy of an act – Accelerated
processing
By Internet
By mail
At a service counter
$25
Duplicate
1 888 842-8282
www.ccq.org
Documents –
Non-construction
• Occupational qualification
certificate
• Certificate of experience
• Apprenticeship booklet
• Apprenticeship card
Emploi-Québec
Contact the Centre administratif de la
qualification professionnelle or go to the EmploiQuébec website.
Centre administratif de la
qualification
professionnelle
Ministère de l’Emploi et
de la Solidarité sociale
C. P. 100
Victoriaville (Québec)
G6P 6S4
Throughout Québec
$33,00
Duplicate of a qualification certificate or
certificate of experience
1 866 393-0067
www.emploiquebec.net
Hunter’s or trapper’s
certificate
Ministère des Ressources naturelles et
de la Faune
Go to a sales agent for the computerized
hunting, fishing and trapping licence sale
system, with your certificate number.
Hunting, sport fishing or
general trapping licence
Ministère des Ressources naturelles et
de la Faune
Québec area
Elsewhere in Québec
418 627-8600
1 866 248-6936
www.mrnf.gouv.qc.ca
Québec area
Elsewhere in Québec
418 627-8600
1 866 248-6936
$16,31
Cost varies depending on the type of
licence
Generally, the licence can be replaced by the
Ministère’s licence selling agents.
Note: The winter caribou hunting licence for
Zone 22 A may only be replaced by the
department’s Service de la réglementation, de la
tarification et des permis.
Service de la
réglementation, de la
tarification et des permis
www.mrnf.gouv.qc.ca
418 521-3960
Government of Canada
Social insurance card • Old Age Security identification card (blue card) •
Certificate of Canadian citizenship • Permanent resident card • Passport •
Firearms registration certificate • Firearms licence
Throughout Québec
1 800 622-6232
Cost varies depending on the document
www.servicecanada.gc.ca
SQ-013A (2011-12)