Qantas is the first airline to complete migration to
Transcription
Qantas is the first airline to complete migration to
Best Western opent zijn derde hotel in Antwerpen Brussel, 13 oktober 2008. Best Western België is fier u aan te kondigen dat het Best Western Hotel Docklands werd toegevoegd tot zijn hotel portfolio. Het Best Western Hotel Docklands is een 3 sterren hotel met 38 kamers. Elke kamer is modern, ruim, voorzien van Philip Starck meubels en biedt alle gemakken die een verschil maken tijdens het reizen zowel voor zakenmensen als voor toeristen; wifi, kabeltelevisie, koffie-en theefaciliteiten en minibar zijn een paar voorbeelden hiervan. Het hotel is gelegen tussen het historisch centrum en de haven van Antwerpen, de tweede grootste haven in Europa and de 4de grootste haven in de wereld. Best Western Hotel Docklands is vast en zeker de beste keuze voor uw verblijf in Antwerpen. Het is gelegen dichtbij nationale en internationale bedrijven die gelegen zijn in de havendistrict maar ook dichtbij de shoppingzone, het historisch hartje en het antwerps nachtleven. De nabije omgeving biedt voldoende gratis parkeergelegenheden. Best Western is een ledenorganisatie van onafhankelijke hotels die marketing, reserverings- en operationele ondersteuning geeft aan zijn leden. Iberostar ouvre l’hôtel Rose Hall Suites – en Jamaïque Palma de Mallorca / Montego Bay 14 octobre 2008 Avec l’ouverture de l’hôtel Iberostar Rose Hall Suites sur l’île de La Jamaïque, Iberostar Hotels & Resorts poursuit son impressionnante expansion dans les Caraïbes. L’hôtel cinq étoiles flambant neuf est le deuxième d’une série de trois projets hôteliers qui forment ensemble l’Iberostar Rose Hall Resorts. La construction d’Iberostar Rose Hall Suites, une belle acquisition dans la ligne de produits des luxueux hôtels Suites, a absorbé un investissement de 58 millions d’euro. L’hôtel de luxe construit dans le style colonial se situe tout près de la plage de sable kilométrique de la magnifique baie de Montego Bay et à moins de 20 minutes de l’aéroport. Le concept architectural du designer José Deudero fut inspiré par la proximité directe de l’océan. Iberostar Rose Hall Suites se compose de 273 suites luxueuses, 44 suites Junior, 54 suites Premium junior, 2 suites Presidential et 2 suites Premium Presidential qui ont été construites au milieu d’un vaste jardin caraïbe. Chaque suite est équipée de deux double-lits ou d’un seul lit King Size, d’une TV à écran plat, d’un minibar entièrement approvisionné, d’une cafetière et même de nécessaires de repassage. Dans la salle de bains, vous trouvez aussi un bain massant et une douche. Le service des chambres est disponible 24 heures sur 24, et le service All Inclusive est lui aussi offert jour et nuit. Les clients peuvent effectuer leurs explorations gastronomiques non seulement au riche buffet, mais aussi en réservant une table au restaurant mexicain ou au restaurant méditerranéen, au Gourmet ou à la Steak House. Les meilleures boissons caraïbes sont servies dans pas moins de sept bars différents. La piscine panoramique possède une vue sur l’océan et son bar attend les clients juste à côté. Grâce à la Lazy River artificielle, ou à l’Activity Swimming Pool avec chutes d’eau, le plaisir nautique est garanti. Bien entendu, les enfants ont droit à leur Miniclub et les adultes bénéficient quotidiennement d’une impressionnante offre sportive notamment composée de tennis, voile, kayaks, catamaran, plongée au tuba ou d’aérobic sur la plage. Pour une petite immersion réussie dans la culture caraïbe, les clients peuvent assister à des cours de danse ou au cours de langue jamaïcain qui vaut le détour ne fut ce que pour apprendre son vocabulaire très sympathique. Et non des moindres, Iberostar Rose Hall Suites présente également une large offre en possibilités wellness. Le soir, il y a bien entendu un programme de soirée adapté à tout âge et assuré par des équipes d’animation très appréciées. Expansion Avec le projet Iberostar Rose Hall, le groupe espagnol Iberostar Hotels & Resorts poursuit plus que jamais sa stratégie visant à offrir de luxueuses vacances uniques, de qualité supérieure dans les plus beaux sites vacanciers du monde. En novembre de cette année, le site Rose Hall accueillera aussi l’ouverture de l’Iberostar Grand Hotel Rose Hall. Ce dernier sera l’hôtel le plus luxueux de la nouvelle catégorie des prestigieux hôtels Iberostar Grand Collection. Iberostar opent Rose Hall Suites hotel – Jamaica Palma de Mallorca / Montego Bay 14 oktober 2008 Met de opening van het Iberostar Rose Hall Suites hotel op het eiland Jamaica zet Iberostar Hotels & Resorts haar indrukwekkende expansie in de Caraïben verder. Het fonkelnieuwe vijfsterren hotel is het tweede in een reeks van drie hotelprojecten die samen de Iberostar Rose Hall Resorts vormen. Aan de bouw van Iberostar Rose Hall Suites, een mooie aanwinst in de productlijn van de luxueuze Suites hotels, hangt een investering vast van 58 miljoen euro. Het in koloniale stijl gebouwde luxehotel bevindt zich meteen aan het kilometerlange zandstrand van de prachtige baai van Montego Bay en is amper 20 minuten van de luchthaven verwijderd. Het architecturaal concept van designer José Deudero werd geïnspireerd door de onmiddellijke nabijheid van de Oceaan. Iberostar Rose Hall Suites bestaat uit 273 luxueuze suites, 44 Junior suites, 54 Premium junior, 2 Presidential en 2 Premium Presidential suites die temidden van een ruime Caraïbische tuin werden gebouwd. Elke suite is uitgerust met twee dubbele bedden of één King Size bed, flatscreen tv, een volledig gevulde minibar, koffiezet en zelfs strijkmateriaal. In de badkamer tref je ook een whirlpool én een douche aan. Roomservice staat 24 uur op 24 klaar en ook de All Inclusive service wordt rond de klok aangeboden. Gasten kunnen voor een culinaire ontdekking niet alleen aanschuiven aan het rijkelijke buffet maar ook een tafel reserveren in het Mexicaanse of Mediterrane restaurant, het Gourmet of het Steak House. De beste Caraïbische drankjes worden geserveerd in maar liefst zeven verschillende bars. Het panoramische zwembad met uitzicht op de oceaan en poolbar ligt er uitnodigend bij. Dankij de kunstmatige Lazy River, of de Activity Swimming Pool mét watervallen is waterplezier gegarandeerd. Uiteraard ontbreekt voor de kinderen de Miniclub niet en voor volwassenen is er dagelijks een indrukwekkend sportaanbod dat ondermeer bestaat uit tennis, zeilen, kajakken, catamaran varen, snorkelen of aerobic op het strand. Een snuifje Caraïbische cultuur doen hotelgasten ongetwijfeld op tijdens de danslessen of de Jamaicaanse spraakcursus die alleen al omwille van de leuke woordenschat een aanrader is. Ook Iberostar Rose Hall Suites biedt een uitgereid aanbod aan wellness mogelijkheden aan. ’s Avonds is er uiteraard een aangepast avondprogramma voor jong én oud verzorgd door de zeer gewaarde animatieteams. Expansie Met het Iberostar Rose Hall project zet de Spaanse Iberostar Hotels & Resorts groep haar strategie om unieke, hoogstaande vakanties van superieure kwaliteit aan te bieden in ‘s werelds mooiste vakantie-oorden meer dan ooit verder. In november van dit jaar openent eveneens op de Rose Hall site het Iberostar Grand Hotel Rose Hall. Dit wordt het meest luxueuze hotel dat terecht thuis zal horen in de nieuwe categorie van prestigieuze Iberostar Grand Collection hotels Maiden voyage of Superfast I The Board of Directors of Attica Group is pleased to announce the deployment of the newly-built Superfast I in the PatrasIgoumenitsa-Bari route. The ultra-modern Ro-Pax vessel Superfast I is the first of two sister vessels acquired by Attica Group. Superfast I was built in Nuovi Cantieri Apuania in Italy, and delivered earlier this month. Her sister vessel, Superfast II, is due to be delivered in the course of the second half of 2009. Superfast I has an overall length of 199.1 meters, width of 26.6 meters and a draft of 6.4 meters. It can carry 950 passengers, 170 large trucks and 100 passenger cars at a cruising speed of 24 knots. Her on board facilities include a Restaurant, a Bar, a Casino, a Boutique, aircraft-type seats and comfortable cabins. Her spacious accommodation and tastefully-appointed lounge areas will turn every trip into an unforgettable experience. Survey shows ups and downs of air travel KUALA LUMPUR — Leading global market intelligence firm Synovate, today released global survey results on airline travel showing 56% of people choose ‘getting there quickly and easily’ as the best thing about air travel and, once on board, three quarters would like to be able to change seats if they were unhappy with their allocation. Synovate spoke with more than 10,000 respondents in 13 markets across the world to find all about whether air travel was pleasure or pain, the impact of fuel costs and surcharges, easy-on-the-eye flight attendants, the frustrations of sitting near other people’s children and chatty fellow passengers. Transactional travel or sky-high service? Synovate quizzed people who had travelled by air about the one thing they best liked about being on a plane. For the majority, it’s all about getting from point A to point B, with 56% choosing ‘It’s fast and it gets me where I need to be quickly’ as the thing they most like about air travel. The highest score for this attribute was from people in the United States (US), with 84% agreeing. Sheri Lambert, Senior Vice President of Travel & Leisure for Synovate, said it was absolutely critical for air travel to be convenient. “Air travel in the US is largely transactional. It’s about getting where you are going with as little fuss as possible. This is mainly because the scale of the American air system is enormous and so many people travel for work or business that it’s nearly as common as taking a bus. “The whole travel process has to be efficient or people start to reconsider whether the trip is even worth it – not a mindset the airlines want to encourage,” she said. At the other end of the scale, 42% of Egyptians said their greatest pleasure when it comes to flying is ‘being served’. Synovate’s Managing Director for Egypt, Tamer El Naggar, said: “Air travel is a big thing for Egyptians and the prestige associated with it becomes an expectation. Getting on board an airplane and being looked after is a very much sought-after luxury.” The seat of power Much of what the survey highlighted was that the seat is the ‘make or break’ factor when it comes to flying pleasure or pain. Some findings: Two thirds of all respondents who had travelled by air disagreed with the statement ‘I have no preference when it comes to seating’ – the least fussy were the Filipinos (64% agreed) and the most particular were the Thais (89% disagreed). Forty-one percent say they are ‘really fussy about my seat and a bad one can ruin my flight experience’. Three quarters say ‘I would like to have an option which allowed me to change seats if I was unhappy’. A massive 89% of Taiwanese, 87% of Americans, 84% of Thais and 83% of UK travellers agreed they would appreciate a seat swap if they were less than thrilled with where they were asked to park their posteriors. Sheri Lambert said this would be bedlam for the airlines. “It’s one thing to not like your seat when you are on a short 45-minute flight. Most of us can deal with that. But it’s entirely another thing when you are cramped and miserable across the US or travelling even farther afield. “In an ideal world, travellers would always get to select their first choice seat prior to departure. That is tough though, especially given current flight loads. “While large-scale programmes like this are challenging, it does point to the role of options for passengers choosing seats ahead of departure and informative websites like www.seatexpert.com “Indeed, some US carriers have experimented with seat surcharges for those who prefer certain placements, but the jury is still out on this one,” she said. And it’s not always obvious things that drive the likes and dislikes of nationalities. Some of the Thai respondents’ trepidation about seating can be attributed to culture, says Synovate’s Managing Director for Thailand, Steven Britton. “One of the things you are taught in Thailand – and is reinforced all the time when you are growing up – is that you should not step over people. Thais will do nearly anything to avoid this. Airline seats are so tightly packed together in economy that a Thai stuck in a window seat would probably refrain from visiting the bathroom for hours rather than step over several people.” Up in the air about intimacy. Very much related to the seat issue is who you sit next to. Scott Lee, Executive Director of Synovate in Hong Kong, said the crux of the issue here for most people is the forced intimacy. “Sharing your personal space with strangers is not something that many people look forward to. Still, air travellers in some markets seem quite ok with it – perhaps even relishing the chance to meet new people – while people in other markets like Hong Kong seem to want to shut down and avoid others.” The study asked people to agree or disagree with a series of statements, one of which was ‘I prefer sitting next to someone of my own sex’. Overall, a little over one third of respondents agreed with this (34%). The highest agrees were from Hong Kong (65%), Malaysia (57%) and Thailand (53%). When this is broken down by gender, women are far more likely to answer in the affirmative than men. Forty-four percent of all women travellers say they want to sit next to someone of their own gender, while only 24% of men do. In Hong Kong, 78% of women want to sit next to another woman. “There are a couple of factors at work here. One may be awkwardness between men and women – in some markets sexual tension, and in others, related to religion – plus it must be said that men seem to always take the arm rest and as much leg room as possible… often without thinking about it. No wonder women want to avoid us,” Mr Lee said. But not everyone avoids social contact. The study also asked whether respondents agreed with the statement ‘I enjoy making conversation with the people sitting next to me’ and, overall, 57% agree. People from Malaysia and the Philippines most like a chat (77% and 74% respectively) and those from Thailand (60% disagreed), Taiwan (58%) and Hong Kong (57%) do not. Children shouldn’t be seen, or heard t turns out not everyone hates sitting near children. In good news for paranoid parents, two thirds of our air traveller respondents disagreed with the statement ‘I get frustrated when sitting next to or near children’. However, Britons were found to be most intolerant of children on planes with 55% agreeing they find sitting near the smallest travellers to be frustrating. They were closely followed by Hong Kongers (52% agreed). Least likely to get frustrated were German travellers with only 15% agreeing. Looking at the results by gender, it is not too surprising to see that overall women are far more tolerant of air-borne kids. However, in the United Arab Emirates (UAE), 48% of women agreed they find sitting near children frustrating and only 24% of men did. George Christodoulides, Managing Director of Synovate in the UAE, said this may, in part, be due to large families and gender roles. “When it comes to supervising children men tend to be fairly hands-off, while women travellers may be so busy empathising with harassed mothers that they are not really able to relax themselves.” Air travel to nose dive? Will people even get on planes in the current economic environment? Across the markets surveyed, Synovate asked air travellers to choose one answer that best summed up the effect of fuel surcharges and increased costs of air travel for their situation. The study was conducted in July and, in cautiously good news for airlines, the highest overall answer was 39% who said ‘I would consider looking for airlines offering cheaper flights’. This was the highest in Brazil at 62%, followed by Canada and the United Kingdom (UK) at 48%. Synovate’s CEO for the UK, Michelle Norman, said people are not necessarily curtailing their travel plans, but they are bargain-hunting on prices. “There was strong demand for budget carriers over the summer – people have not been willing to cancel their summer breaks. Budget airlines are a well-established means of travel in the UK, plus domestic holidays have the reputation of being rather expensive. “The true test for the airlines – and the sustainability of their passenger loads – is about to come though. With a rocky economy and the traditionally slower winter period approaching, we may see some carriers running a little emptier and suspending some routes,” she said. Eighteen percent of Thais, 17% of Germans and 16% of Britons and Americans said they would now consider alternative modes of transport for their travel. “As people ponder planes, trains or automobiles, we need to also realise the impact of all the talk of carbon footprints. Certainly in Germany and the UK, there has been huge publicity about this and how other means of transport like trains may be better for the environment,” Ms Norman said. How can an airline fly high? Pleasing people is tough. Pleasing people at 30,000 feet is even tougher. So how does an airline stand out? Scott Lee says brand positioning is critical to loyalty, but the basics have to be in place first. “Before anything else, an airline needs to treat people like human beings and quickly, efficiently and safely get them to where they are going. It’s certainly not rocket science but some carriers are not always able to deliver on this. “One thing that stood out in this survey was that in markets where the national carrier was strong on service and reputation, places like Dubai, Hong Kong and Thailand, people had higher expectations. They expect more because they get more. “These carriers are then able to build the emotional connection that creates committed loyalty. There are people in Hong Kong who will do just about anything to take all their flights on a particular airline, describing themselves as ’emotionally dependent’. The bond is strong, they feel secure, and that’s what carriers should work towards,” he said. Curiosities • Only 4% of all people across the markets surveyed nominated airline food as their favourite part of flying. However, it doesn’t matter if it’s the chicken or the fish for 12% of Filipinos and 11% of people from the UAE, who look forward to tucking in whenever they get on board. • Hong Kongers are most likely to have laptops out in-flight, with 11% saying the chance to get some work done without interruption is what they like best about air travel. • Plane and seat design are critical to passenger satisfaction. Sixty-three percent of air travellers say they prefer window seats… tricky to keep everyone happy! • Coffee, tea or me? Only three percent of air travellers in the markets surveyed said the thing they most liked about flying was ‘attractive flight attendants’. However, Synovate’s focus group experience is that, once mid-conversation, a large proportion of people rather sheepishly admit this is an important part of the in-flight experience… perhaps something people will admit to face-to-face only! About the Synovate global air travel survey This In:fact survey looked at air travel and covered more than 10,000 respondents in 13 markets around the world – Brazil, Canada, Egypt, France, Germany, Hong Kong, Malaysia, the Philippines, Thailand, Taiwan, the United Arab Emirates (UAE), the United Kingdom (UK) and the United States of America (USA). Of the 13,000 surveyed, 6,900 said they had travelled by air and these people answered the majority of the questions. The study was conducted in July 2008 using online, telephone and face-to-face methodologies. About Synovate Synovate, the market research arm of Aegis Group plc, generates consumer insights that drive competitive marketing solutions. The network provides clients with cohesive global support and a comprehensive suite of research solutions. Synovate employs over 6,000 staff across 63 countries. For more information on Synovate visit www.synovate.com. Thomas Cook Belgium proteste contre les taxes sur les billets d’avion Thomas Cook Belgium (Thomas Cook, Neckermann, Pegase) trouve la proposition du gouvernement fédéral de prélever une taxe sur les billets d’avion inacceptable. Une telle mesure constitue une charge supplémentaire pour le secteur qui a déjà été fort touché par les frais de carburant élevés. La taxe prévue sur les billets d’avion (d’après ce qu’on dit 10 euros/passager pour toutes les destinations, 40 euros pour la Classe Business et pour les vols long courrier) est une atteinte supplémentaire au pouvoir d’achat du vacancier. Thomas Cook Belgium trouve cette mesure particulièrement négative pour le consommateur étant donné que celle-ci affecte fortement le budget « temps libre » des familles. Nos clients travaillent dur pendant toute l’année pour pouvoir payer leurs vacances et, par conséquent, il est fondamentalement injuste d’affecter à nouveau leur budget de vacances. Thomas Cook Belgium estime que cette mesure est fort discriminatoire, étant donné que la taxe sera uniquement prélevée sur les billets d’avion et sur aucun autre moyen de transport. Les 132 millions d’euros que cette mesure devra rapporter au gouvernement, devra uniquement venir du traffic aérien de passagers. Le cargo n’est pas affecté. Une telle mesure risque d’avoir des conséquences négatives très lourdes sur l’emploi dans les secteurs du tourisme et de l’aviation, qui se trouvent déjà dans une situation difficile en ce moment. Thomas Cook Belgium demande avec insistance au gouvernement de ne pas instaurer cette mesure dans l’intérêt du consommateur et de l’emploi. bmi announces key codeshare agreement with Brussels Airlines bmi today announced a key codeshare agreement with Brussels Airlines that serves to double the number of bmi UK destinations from Brussels National Airport. Under the codeshare agreement flights to Birmingham, Bristol, Manchester and Newcastle – operated by Brussels Airlines – will be added to Edinburgh, Leeds Bradford, East Midlands and London Heathrow, which bmi already serves from Brussels. The codeshare agreement, which enters into operation on 26 October, greatly expands bmi’s UK reach and its service offering for its Brussels-based business passengers, enhancing the airline’s commitment to being better for business. Under the agreement bmi passengers can book flights from Brussels to these four new destinations directly through flybmi.com. The agreement adds a total of 12 daily services with bmi flight numbers from Brussels to the four new destinations: five daily flights to Birmingham, four to Manchester, two to Bristol, and a daily flight to Newcastle. bmi currently operates up to seven services a day to London Heathrow and up to three services a day each to Edinburgh, Leeds Bradford and East Midlands airports. The new connections will provide bmi passengers with increased services from Brussels, offering an unrivalled 28 non-stop flights to the UK each weekday and nearly 200 flights each week. Tim Bye, bmi deputy chief executive officer, said: “This agreement with Brussels Airlines provides our passengers with a great deal more flexibility when planning their journeys to Britain. The business ties between Brussels and the UK are spread widely across Britain, and bmi passengers now have the opportunity to fly point-to-point from Brussels to a great selection of regional airports across the country as well as connecting to our wider network via our Heathrow hub.” “Thanks to this partnership we are able to consolidate our presence in the British market and offer three additional destinations,” said Erik Follet, EVP Business Strategy, Brussels Airlines. “This codeshare agreement clearly presents a win/win opportunity for both business and leisure passengers of both Brussels Airlines and bmi.” Members of bmi’s Diamond Club will also be able to benefit from the new agreement and earn destination miles on the additional services operated by Brussels Airlines. A year of innovations The agreement with Brussels Airlines is yet another in a long list of milestones that have marked out bmi’s strategy of being the airline partner that’s better for business. Over the past year bmi has: Greatly expanded its network to consolidate its presence throughout Europe, Central Asia, the Middle East and Africa; announced a code share agreement with United Airlines, enhancing bmi’s transatlantic activities; Unveiled its innovative Company Rewards scheme, aimed specifically at Small and Medium Enterprises (SMEs); Expanded network The full integration of the BMED network extended the bmi network to a wide range of mid and long haul destinations in EMEA and Central Asia: Addis Ababa; Aleppo; Almaty; Baku; Beirut; Bishkek; Cairo; Damascus; Dammam; Freetown; Jeddah; Khartoum; Moscow Domodedovo; Riyadh; Tbilisi; Tehran; Tel Aviv; Yerevan. By expanding its codesharing agreement with Star Alliance partner United Airlines, in March 2008 bmi added five new US destinations to its codeshare route network from London Heathrow: Chicago; Denver; Los Angeles; San Francisco, and Washington DC. Company Rewards In May 2008 bmi launched Company Rewards, a loyalty programme aimed at Small and Medium Enterprises (SMEs) that rewards companies in particular for their regular custom. The reward scheme allows companies to earn points for each flight purchased for one of their employees. Innovating in customer service Consolidating its entire London Heathrow operations in the recently refurbished Terminal one has resulted in faster transfer times and shorter security queues for bmi passengers. Moreover, refurbished check-in desks, new lounges and fewer crowds mean that bmi’s passengers travelling to, from or through London Heathrow now enjoy an altogether smoother, more efficient and stress-free airport experience. bmi became the first UK airline to test a paperless boarding system, with delivery of electronic boarding passes to passengers’ mobile phones or PDAs. This innovative procedure aims at allowing passengers to bypass the airport check-in desk, and has been launched initially on services from Edinburgh and Manchester to London Heathrow (one way) and from Belfast City to London Heathrow (return), with plans to roll the system out to more destinations on the airline’s network in the near future. WORLDHOTELS’ Brøchner Hotels Becomes World’s First Carbon Neutral Hotel Group Brøchner Hotels in Copenhagen, the WORLDHOTELS affiliated Danish hotel group has become the world’s first “carbon neutral” hotel group. The family-owned Danish group comprises four hotels that have set a global benchmark as the first to become 100 per cent climate-neutral. They are the Hotel Kong Arthur, Ibsens Hotel, Hotel Danmark and the famous Hotel Fox, nominated several times for best idea, best design, best innovation and more. “A great number of major international hotel chains are working actively on measures to reduce energy and climate impact with ambitious goals of becoming climate neutral one day. However, we are actually — the first chain in the world – as confirmed by the International Hotel and Restaurant Association – which has actually achieved it,” said co-owner and General Manager, Kirsten Brøchner. The Brøchner Hotels’ CO2 neutrality has been achieved via a 5step Climate Plan that includes among others acquisition and destruction of quotas through the European system for trade with CO2 quotas. The trade-off equalled the hotel chain’s entire CO2 emission in 2007 and 2008. Consequently, the total limit for CO2 emission in the EU has been lowered and quota prices forced up, pressurizing energy companies and the industry to find new and more climatefriendly ways to produce energy. Kirsten Brøchner’s motivation behind the hotel chain’s climate move is “primarily a wish to take personal responsibility for solving global climate problems”. Brøchner Hotels hopes to persuade other hotels to join the global climate struggle. Interested groups and individual hotels can learn more from the hotel group’s website: www.co2neutral-hotels.com. With 500 outstanding hotels in 300 destinations, across 70 countries, WORLDHOTELS is the most established Europe-based global marketing and distribution network for independent hotels and regional hotel brands, with a strong emphasis on properties with character and distinction. WORLDHOTELS was recently voted ‘Best Independent Hospitality Organization’ in the TravelWeekly (Asia) 2008 Awards. ITB Berlin Convention Market Trends & Innovations Focus on headline topics as the world’s largest tourism convention looks at the future of travel Outstanding events with high-ranking speakers at the world’s largest and most important convention from 11 to 15 March 2009 – latest, up-to-the-minute topics: corporate social responsibility, MICE, tourism and culture Berlin, 14 Oct. 2008 – As a leading think tank of the global travel industry the ITB Berlin Convention Market Trends & Innovations has become an important meeting place for decision-makers. The successful concept of the world’s leading travel industry convention continues, with three new aspects supplementing it in 2009. This is the first time that this leading event, the ITB Berlin Convention, is to devote an entire day to Corporate Social Responsibility (CSR) in tourism. Professor Dr. Roland Conrady, science head of the ITB Berlin Convention Market Trends & Innovations: “CSR is not a fad, instead it is a pre-condition for ensuring long-term, economic success, and that companies can compete.” The first ITB Berlin CSR Day will exclusively present the results of a survey on consumer price awareness with regards to CSR. Leading keynote speakers will present their experiences and visions. The event will also focus on best practices and experiences in other sectors, and will put forward concrete suggestions for making CSR work in the tourism industry. The new programme item MICE is sure to stir up great interest at the Business Travel Days. For business travel planners, meetings, incentives, conventions and events are becoming ever more important. Tourism industry experts will be discussing every aspect of this dynamic growth market. All the major exhibitors addressing convention, meetings and incentives issues will be at the ITB Berlin, which represents an ideal platform for business travel planners, where they can receive first-hand tips. The ITB Berlin Tourism and Culture Day will also provide a fresh impetus. For the first time, numerous sessions at the ITB Berlin Convention will illustrate how the potential which tourism and culture has to offer can be combined and exploited. This event will be held under the aegis of Ruhr.2010, the official partner region of the ITB Berlin 2009. From 11 to 15 March 2009, under the slogan of “Where the world shapes the future”, there will be nearly 80 outstanding events taking place, with more than 200 speakers. The ITB Berlin Convention Market Trends & Innovations is based on a fourfold concept: the outstanding travel technology conference entitled PhoCusWright@ITB, held in collaboration with a leading US consultancy, the ITB Berlin Business Travel Forum, destination themes, and the successful theme days, i.e. ITB Berlin Future Day, ITB Berlin Hospitality Day and ITB Berlin Aviation Day. Visitor attendance at last year’s ITB Berlin Convention Market Trends & Innovations, with its attractive programme, highranking speakers and panel guests from business and politics was remarkable, and reached record levels. A total of 11,000 trade visitors from around the world took part, an increase of 25 per cent over last year. The ITB Berlin 2009 will be taking place from 11 to 15 March. The period from the Wednesday to the Friday is reserved for trade visitors. More details are available at www.itb-berlin.com Official ITB Berlin Partner Region 2009: Metropolis Ruhr – European Capital of Culture 2010 . Tourism Bureau chief Janice Lai heads for China The nation’s top tourism official left for China on Monday on a promotional tour to attract Chinese tourists. Tourism Bureau Director-General Janice Lai (賴瑟珍) is in China in her capacity as chairwoman of the nonprofit Taiwan Tourism Association. Read more