Digital inclusion

Sparking social and economic inclusion through
digital technology
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Digital inclusion: from access to e-skills, a burning socio-economic
issue which leaves over 5 million people behind in France
DIGITAL JOBS
DIGITAL INCLUSION
DIGITAL SERVICES
France needs over 100 000 developers
each year (Study by Syntec numérique,
january 2013)
2,5 billion Google Play apps
downloaded every month(Flurry)
SKILLS
Administration
Employment / Training
Citizenship / Culture
Consumption
56% of the French population is asking more
information about how the internet works
(INRIA et TNS Sofres)
ACCESS that is fair and
sustainable
Our beneficiaries spend about
40€/month in their mobile phone, it is 2
times more than the national average
ACCESS to online/mobile
solutions and equipment
57% of people living below the poverty line do
not have home internet access
(CREDOC)
Emmaüs Connect, who we are
We lead a global approach to develop the digital potential of vulnerable
populations in France:
1. Reducing digital
exclusion through field
engagement:
2. Allowing e-inclusion
stakeholders and decisionmakers to become actors :
Our program, Connexions
Solidaires (Connect for Good)
makes data, minutes, equipments
and e-skills trainings available to
people suffering from social and
economic exclusion.
We are active in the biggest French
cities: Paris, Grenoble, Lyon, Marseille,
Lille…
We provide social workers, national
businesses and local governments
with the methodological tools they
need to face the challenges of einclusion.
Paths to digital inclusion,
international strategic watch,
decision making tools…
3. Advocating for social integration through digital technology
We work hand-in-hand with French researchers to publish yearly studies,
we organize an annual Forum where all three types of above-mentioned
stakeholders can meet and discuss solutions.
November 27th : First Forum Connexions Solidaires
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1. Our nationwide program, Connexions Solidaires : a digital path to
social integration and employment
Co-creating innovative
services that fit the
needs of our
stakeholders
DEVELOPING NEW DIGITAL SERVICES
we bring innovative digital responses to
social challenges
Solutions to be built:
• Online portals, information platforms
• Interactive services (apps, serious game…)
DEVELOPING E-SKILLS, EMPOWERING SERVICE USERS
Giving our beneficiaries
the opportunity to
follow adapted and
coordinated paths
toward e-inclusion
Other tools
to be
developed
Basic e-skills
training
Digital
literacy
workshops
Specific
workshops
A FAIR AND SUSTAINABLE ACCESS
Mediation
with telephone
operators
Easy and fair access to mobile
solutions and equipments
Pedagogical
support
From having access to
being skilled, gaining
ownership over technology
•
A mobile phone with an active line
• A computer with wifi access
1. Our nationwide program, Connexions Solidaires : welcoming and
helping our beneficiaries through local partnerships
We have centres in Paris, Lyon, Marseille, Grenoble, Saint Denis, Antony, Lille
• In partnership with local actors (associations, telecentres, authorities…), they
coordinate the digital paths to inclusion we have designed
• So far, they have welcomed more than 7000 beneficiaries
Elected representatives and local
governments
 They support our development,
and communication
Social workers and
community organizers
 They guide beneficiaries to
our programme, host our
workshops
SFR and private sponsors
 skill-based sponsorship
Local digital actors
(associations, telecentres,
refurbishing programs…)
 We partner to fight digital
exclusion
Our benecifiaries
Service co-construction
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1. Our nationwide program, Connexions Solidaires : A program with a
strong impact on the social cohesion of our regions
Bringing support to general
and specialised social services
•
•
•
•
Strengthening territorial
coverage
Creating socially responsible
economic activity and
developing social capital
Making communication easier
An alternative to financial aids (FSE, optional aids…)
Strengthening beneficiaries’ independence in carrying their
procedures
A pedagogical tool to facilitate the discussion around budgetary
issues
•
•
•
A tool that connects together more than 400 social structures
A tool that connects social workers and digital actors
An information and orientation desk for people who do not
have access to their rights
•
•
Activities based on a socially responsible economic model
At least5 job openings per centre, for individuals who have
been unemployed over the past two years
A dynamic project attracting many volunteers
•
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2. Co-creating the tools that empower our stakeholders to act
Inspire our
stakeholders/give
them the ability
To act
Our strategic watch is the first to be specifically dedicated to e-inclusion in
France:
• Tracking both good practices and inspiring innovations, at our doorstep and
worldwide.
• Co-designing articles with experts from the social, public and private fields
toward the launch of our online media in November 2014
Raise the
private sector
awareness
Train and equip
social workers
Support public
actors
•
•
•
•
Educating social workers on the
challenges of e-inclusion
(UNCCAS)
Providing them with local maps
of e-actors
Co-designing online services for
unemployed young people
•
•
•
•
We do consulting for local governments
We deliver place-specific versions of our einclusion pathways
We participate in the development of local
projets
We raise awarness among
our sponsors
We help them understand
the specific needs of our
beneficiaries and enhance
the accessibility of their
offers
3. An e-inclusion advocacy program to shift the lines and reach a
greater impact
Our ambition: we are committed to advancing digital inclusion of people suffering from
exclusion through raising the awareness of our stakeholders and encouraging them to
contribute to an ambitious e-inclusion policy
Social Services
Encouraging the
consideration of digital
technology as a tool for
integration
Our tools to succeed:
Publications:
• We deliver a strategic watch on einclusion to our stakeholders
Private Actors:
TelCo, equipment
suppliers, online
services providers
Encouraging the
consideration of vulnerable
customers
• We monitor our social impact and
produce regular reports
Sharing experience:
• Connexions Solidaires Forum in Paris
on November 27th
Government and
public institutions
Pushing for a renewed
political agenda on einclusion
• Participation to focus groups and
hearings organized by our national
institutions
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How we work: involving complementary expertises to serve those who
suffer from exclusion
Social businesses
and private
companies
Technology, skill
sponsorship, offers and
products
Public authorities:
Government and
local authorities
Mobilisation of the
stakeholders
Builds, coordinates
and connects around a
social project
Academia and
Think Tanks
Studies, R&D
Social workers
Identification and
orientation of our
beneficiaries
400 partnerships in France
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