View brochure

CARCASSONNE
- A World Heritage City -
Accessibility Guide
2016 2017
foreword
The Carcassonne Municipal Tourist Office has since 2006 committed itself to
the principles of France’s disability charter, “Tourisme et Handicap”, in order
to ensure that its clients are well catered for and find accessible facilities and
amenities.
The nationwide “Tourisme et Handicap” label enables persons with disability
to obtain reliable, standardized and objective accessibility information on visitor attractions and amenities for the four major categories of disability (motor,
visual, hearing and mental).
Produced by the Carcassonne Municipal Tourist Office, this guide will contribute to facilitating tourist activities and everyday life for persons with disability,
so that they may enjoy their stay in our city. I wish you all an enjoyable visit to
Carcassonne.
Gérard LARRAT,
President of the Municipal Tourist Office.
The nationwide “Tourisme et Handicap” label
provides reliable information on the accessibility of
visitor attractions and amenities. It takes into
account the four main types of disability (motor,
visual, hearing and mental) and ensures
accessibility and facilities enabling independence in
everyday living. Sites are accredited for one, two,
three or four of the types of disability.
Motor disability
Mental disability
Hearing disability
Visual disability
Scan this flashcode to access additional information such as videos in French
Sign Language or images of places to visit in Carcassonne, accessible to the
deaf and those with impaired hearing.
4
contents
p6
p7
p8
p9
p 12
p 14
p 16
p 19
p 19
p 20
p 21
p 22
p 23
p 24
p 26
Welcome to Carcassonne
Reception - Information
Getting here - Transport
Tours & Visits
Cultural visits
Accommodation & eating out
Bars - Discothèques
Sport
Health
Wheelchair hire
Public services
Shops and banks
Associations
Map of Carcassonne (accessible places)
Emergency numbers
5
Welcome to Carcassonne
Situated within the Toulouse-Montpellier-Barcelona triangle, the
Prefecture of the Aude department and with a population of 48893,
Carcassonne is known throughout the world for its two attractions on
the list of UNESCO World Heritage sites:
Its Medieval City, unlike any other in Europe. Its history is marked by 2000
years of conquests and bears the stamp of Catharism and the Crusades.
Its Canal du Midi, where children and adults alike can stroll, take to the
water in boats or cycle.
Be sure also to visit the Bastide Saint Louis, Carcassonne’s town centre,
built on a rectangular plan in 1260 by order of king Saint Louis. A host of
important buildings, religious edifices, museums and private mansions can
be discovered at the heart of a labyrinth of streets packed with shops and
shady squares.
For lovers of nature Carcassonne has the GR 36 hiking trail, the pilgrim
trail to Santiago de Compostella (start of the Piemont Pyrénéen walkers’
path) and the Cavayère Lake, where a wide range of activities is on offer,
including a children’s playground, water sports, sandy and grassy beaches,
supervised bathing in summer and rambling.
Throughout the year the city stages entertainment of many kinds : the
Carcassonne Festival, a fireworks extravaganza with the City in flames (14th
of July), medieval knights and tournaments, its Feria, its Christmas Magic fair
and in October Open Days for All…
Come and discover the delights of our charming city, where you will find a
host of accessible amenities, featured in the following pages.
Place Carnot
Lac de la Cavayère
6
Reception - Information
Category 2 Municipal Tourist Office
28 Rue de Verdun
Tel. : +33 (0)4 68 10 24 30
Website: www.tourisme-carcassonne.fr
Email: [email protected]
Opening times:
• July and August
9.00 to 19.00 daily
• April, May, June, September & October
9.00 to 18.00 Monday to Saturday,
Sundays & public holidays from 10.00 to 13.00.
• November to March
9.30 to 12.30 and 13.30 to 17.30 Monday to Saturday.
Tourism for the Disabled consultants:
Muriel BASTIE and Gaëlle COGO
• List of public & other services catering for the disabled.
• Staff trained in dealing with disabled visitors.
• Documentation in Braille and large print.
• Documentation for the mentally handicapped,
specially adapted trails by request.
• Loan of wheelchairs by prior reservation.
7
Getting here - Transport
By air
• Aéroport Sud de France Carcassonne
Route de Montréal - Tel. : +33 (0)4 68 71 96 46 - www.ryanair.com
By train
• Gare SNCF de Carcassonne - 1, Avenue du Maréchal Joffre
Tel. : 3635 ou depuis l’étranger : +33 (0)892 353 535.
w
ww.voyages-sncf.fr For platform access please come forward to the
counter 30 minutes prior to departure or phone to +33 (0)890 640 650 with
your disabled identification card and your ticket.
By road :
• From the A61 autoroute, Carcassonne Centre (exit 24) or Carcassonne
Ouest (exit 23)
• Public transport, city and surrounding area
Agglo’bus - Tel : +33 (0)8.10.14.68.43
www.carcassonne-agglo.fr (Handi’Bus)
(reserved for residents of Greater Carcassonne)
• Touc - Tel : +33 (0)4.68.47.82.22 (May to October, electric vehicles in the
Bastide St Louis)
• Taxi - Tel : +33 (0)4.68.71.50.50
(no specially adapted vehicles or carrying of mobility scooters)
8
Tours & Visits
Tours of the Medieval City
and/or the Bastide
Saint Louis with a guide
specialising in sign
language. Enquiries: please contact
+33 (0)4.68.10.24.30
Cité Médiévale
Please note: independent tours for persons with wheelchairs are somewhat
difficult. MOBIL NAVETTE, free shuttles for the disabled and wheelchair
users, from June to September.
Parking Delteil - Rue Gustave Nadaud
(12 charged tickets and departure of the Mobil Navette)
Within 200 m - Rue du Plô
Château Comtal
Place du Château - La Cité (contact : Pascale Gorry)
Tel : +33 (0)4.68.11.70.79 / +33 (0)4.68.11.70.72
[email protected]
Fax : +33 (0)4.68.11.12.27- www.remparts-carcassonne.fr
• Accessible once per year during the “Open Days for All” event
• Tours in Sign Language by arrangement
• Tour with Braille documentation
• Film in the original language with subtitles
• Loan of a Joëlette and two wheelchairs by request.
• Upon request: access ramp on the Western rampart.
• Upon request: For mentally and physically-challenged visitors, a tour with
an Ipad “La Cité pour tous” is available.
• Free admission for persons with disability and persons accompanying them.
• Specific guided tour available upon reservation.
9
Tours & Visits
Musée de l’Ecole
3 Rue du Plo - La Cité
Tel : +33 (0)4.68.25.95.14 - Fax : +33 (0)4.68.25.95.14
[email protected]
• Cobbled path
• Disabled WC nearby
• Entry 2,50€ and person accompanying free.
Rencontre avec un chevalier du XIIIème s.
ILC - 11 rue Cros Mayrevieille (Galerie marchande)
Tel : +33 (0)6.37.80.69.33
• We welcome visitors with any type of disability, alone or
with a group.
• We can welcome groups outside of the Medieval City
(upon prior request).
• 4€ entrance ticket for a disabled person and free entrance for his/her accompanying person.
10
Tours & Visits
Bastide Saint-Louis and périphérie
Available by request, accessible tour of Carcassonne town centre.
Musée des Beaux-Arts
1 Rue de Verdun - Tél : +33 (0)4.68.77.73.70
• Entrance in the Square Gambetta.
• Lift to first floor.
• Free admission.
• Audioguides for sight-impaired visitors for a few paintings
(musical description)
Maison des Mémoires
Centre Joë Bousquet - 53 Rue de Verdun
Tel : +33 (0)4.68.72.45.55
• Lift to first floor
• Free admission.
Canal du Midi
with Lou Gabaret
Port du Canal du Midi, railway station side
Tel : +33 (0)6.80.47.54.33
www.carcassonne-navigationcroisiere.com
[email protected]
• Booking advised.
• Concessionary rates for persons with disability and
persons accompanying them.
Parc Australien
Chemin des Bartavelles
Tel : +33 (0)4.68.25.05.07
www.leparcaustralien.fr - [email protected]
• Concessionary rates (- 1€) for persons with disability and
persons accompanying them.
11
Cultural visits
Théâtre Municipal Jean Alary
6 Rue Courtejaire - Tel. : +33 (0)4.68.25.33.13
www.tourisme-carcassonne.fr
See Leisure agenda for programme
For wheelchair access please telephone in advance
Salle du Dôme
Rue des 3 couronnes
Tel. : +33 (0)4.68.47.45.43
www.tourisme-carcassonne.fr
See Leisure agenda for programme
Le Chapeau Rouge
37 Rue Trivalle
www.chapeaurouge.carcassonne.fr
Wheelchair access via 18 Rue des Chasseurs, with parking.
Cinéma Le Colisée
10 Bd Omer Sarrault
Tel. : +33 (0)4.68.25.07.35 - +33 (0)8.92.68.69.10
www.cap-cine.fr/carcassonne-colisee/
Programme on the web site. 1 accessible room
Médiathèque Grain d’Aile
Halle aux grains - Rue de Verdun
Tel. : +33 (0)4.68.72.82.65 ; +33 (0)4.68.72.82.66
www.tourisme-carcassonne.fr
[email protected]
See Leisure agenda for programme
12
Cultural visits
Médiathèque
Grain d’Sel
2, Rue Fédou - Tel : +33 (0)4.68.10.35.50
www.tourisme-carcassonne.fr
[email protected]
• Lift to first floor.
See Leisure agenda for programme
Cap Cinéma Multiplex
Zone industrielle du Pont Rouge
Tel : +33 (0)8.92.68.69.10 - Fax : +33 (0)4.68.11.10.21
Please phone for timetables and programmes or visit the website www.capcinema.fr
• 9 accessible rooms
• Screenings with audiodescription, please ask at the cinema
beforehand. Tél. +33 (0)4.68.11.10.20
Auditorium
Chapelle des Jésuites - Rue des Études
Tel : +33 (0)4.68.25.33.13
www.tourisme-carcassonne.fr
• Access is possible upon prior request
See Leisure agenda for programme
Théâtre de la Cité Jean Deschamps
Place Saint-Nazaire -Tel : +33 (0)4.68.11.59.15
www.festivaldecarcassonne.fr
• Access is possible when requested while buying the ticket at
the PAC. - 10, rue de la République or by phone
See web site or Leisure agenda for programme
13
Accommodation & eating out
«Tourisme et Handicap»
establishments
Hotels
Interhôtel Carcassonne
Pont Rouge ***
110 rue Yves de Kerguelen - ZI du Pont Rouge
Tel. : +33 (0)4.68.72.76.76 - Fax. : +33 (0)4.68.71.56.09
www.hotelcarcassonne.eu
[email protected]
Hôtel *** Gril Campanile
Carcassonne Est
Rue Camille Flammarion
Tel. : +33 (0)4.68.77.11.44 - Fax. : +33 (0)4.68.77.83.49
www.campanile.com - [email protected]
Hôtel** Au Royal 22 Bd Jean Jaurès
Tel. : +33 (0)4.68.25.19.12 - Fax : +33 (0)9.70.06.73.70
www.auroyal-hotel-carcassonne.com
[email protected]
Hôtel **** Mercure
Porte De La Cite 18 Rue Camille Saint Saëns
Tel : +33 (0)4.68.11.92.82 - Fax : +33 (0)4.68.71.11.45
www.mercure-carcassonne.fr - [email protected]
14
Accommodation & eating out
Holiday apartments
Cerise Carcassonne Nord
14 Route de Villemoustaussou
Tel. : +33 (0)4.65.65.04.00 - Fax. : +33 (0)4.68.11.11.61
www.cerise-hotels-resorts.com
[email protected]
Miscellaneous accommodation
Le Village Pour Tous
« Git’ostal »
Village de gîtes - Chemin de Félines
Tel : +33 (0)4.68.72.53.79 - Fax : +33 (0)4.68.72.81.13
www.gitostal.com - [email protected]
Bed & Breakfast
Peniche Mirage 28 rue du Canal - Ecluse d’Herminis
Hameau d’Herminis
Tel : +33 (0)6.16.46.28.67
www.mirage-hotes.fr - [email protected]
Restaurants
La Vicomte
18 Rue Camille Saint Saëns
Tel : +33 (0)4.68.11.92.82 - Fax : +33 (0)4.68.71.11.45
www.mercure-carcassonne.fr
[email protected]
15
Accommodation & eating out
Restaurants
Les Terrasses De La Cité
5, place Marcou - La Cité
Tel : +33 (0)4.68.72.07.99 - Fax : +33 (0)4.68.72.26.87
www.lesterrassesdelacite.com
[email protected]
Chez Fred
31 Bd Omer Sarrault
Tel. : +33 (0)4.68.72.02.23
www.chez-fred.fr - [email protected]
Sign’ Food (snack)
1 rue Courtejaire
• Halal meat. The snack is managed by a deaf couple.
Theme bars
Le Verre d’un
2 rue de Verdun
Tel. : +33 (0)9.68.71.43.99
Le Pas sage
15 rue Trivalle
Tel. : +33 (0)4.68.10.64.90
16
Restaurants with music
bars - discothèques
Theme bars
Bloc G
112 rue Barbacane
Tel : +33 (0)4.68.47.58.20
V&B
Rue Paul Henri Mouton - ZI LA Ferraudière
Tel : +33 (0)4.68.72.36.10
La Casa
30 Rue Courtejaire
Tel : +33 (0)4.68.72.31.58
The Celt
5 Rue Armagnac
Tel : +33 (0)4.68.10.96.44
Le Cochon Noir
22, Place Carnot
Tel : +33 (0)6.43.32.90.54
17
(1 step)
Restaurants with music
bars - discothèques
Music bars
Le Conti
(1 step)
16 Rue de l’Aigle d’Or
Tel : +33 (0)4.68.25.39.40
Brasserie Les Jacobins
9 Place du Général de Gaulle
Tel : +33 (0)4.68.25.10.44
Discothèques
Le HubCLub
ZI La Bouriette
Tel : +33 (0)4.68.47.30.94
Le Souvenir
ZI La Bouriette
Tel : +33 (0)4.68.47.30.94
18
Sport
PISCINE – GRAZAILLES
Rue du Moulin de la Seigne - Tel. : +33 (0)4.68.47.81.83
Wheelchair available, beach zone accessible, pool chair lift.
Adapted showers.
PISCINE – PAICHEROU
Quai du Paicherou - Tel. : +33 (0)4.68.72.02.36
Wheelchair available, beach zone accessible, pool chair lift.
The showers are accessible but a few adjustments still need to be made.
Terrace.
COMITE DEPARTEMENTAL HANDISPORT DE L’AUDE
8 Rue Camille Saint Saëns - BP 64
11021 CARCASSONNE CEDEX
Tel. : +33 (0)4.68.47.28.56 [email protected]
www.aude-handisport.org
Health
DR GUERIN / Ophtalmologist - 39 Bd Barbès
Tel. : +33 (0)4.68.25.35.56 (one small step)
GROUPE MEDICAL DU CENTRE - 23 Bd Jean Jaurés
(ground floor)
Tel. : +33 (0)4.68.10.22.33
LABORATOIRE BIO 11 - 54 Rue J. Sauzéde
Tel. : +33 (0)4.68.47.20.79
LABORATOIRE AVICENNE - 2 Avenue du Maréchal Juin
Tel. : +33 (0)4.68.72.79.70
ARIBAUD ALAIN / Physiotherapist - 25 Av. J. Moulin
Tel. : +33 (0)4.68.47.52.36
DR MONIER / dentist 2 av Maréchal juin Tel. : +33 (0)4.68.26.37.23
19
Health
PHARMACIE HUC - 26 Rue de Verdun - Tel. : +33 (0)4.68.25.04.51
PHARMACIE LUCE - 3 Place Carnot - Tel. : +33 (0)4.68.25.08.30
GRANDE PHARMACIE DE LA GARE - 9 Bd Omer Sarraut
Tel. : +33 (0)4.68.25.13.06
Wheelchair hire
Manual wheelchairs
Advance reservations strongly recommended.
Reimbursement by social security possible with
doctor’s prescription and health insurance card.
HARMONIE MEDICAL SERVICE
690 rue Gaspard Monge - ZAE La ferraudière - Tel : +33 (0)4.68.32.81.31
ESPACE SANTE DU MERIDIEN
48 Avenue Franklin Roosevelt - Tel : +33 (0)4.68.25.05.82
LA BASTIDE LE CONFORT MEDICAL
ZI Bouriette - Bd Denis Papin - Tel : +33 (0)4.68.71.21.59
CAP VITAL SANTE CARCASSONNE
Avenue Georges Guille - ZI Pont Rouge - Tel : +33 (0)4.68.26.16.34
LES CASTORS MATERIEL MEDICAL
122 Avenue Franklin Roosevelt - Tel : +33 (0)4.68.25.47.83
CITE MEDICAL
97 Avenue Général Leclerc - Tel : +33 (0)4.68.10.39.80
20
Public services
MAIRIE
32 Rue Aimé Ramond - Tel. : +33 (0)4.68.77.71.11
www.carcassonne.org
POST OFFICE
40 Rue Jean Bringer - Tel. : +33 (0)4.68.11.71.00
PREFECTURE
52 Rue Jean Bringer - Tel. : +33 (0)4.68.10.27.00
ARS
14 Rue du 4 Septembre - Tel. : +33 (0)4.68.11.55.11
CITE ADMINISTRATIVE
1 Place Jourdanne - Tel. : +33 (0)4.34.42.91.00
CARCASSONNE AGGLO
1 Rue Pierre Germain - Tel. : +33 (0)4.68.10.56.00
MAISON DEPARTEMENTALE
DES PERSONNES HANDICAPEES
18 Rue du Moulin de la Seigne - Tel. : +33 (0)4.68.77.23.23
DIRECTION DEPARTEMENTALE
DU TERRITOIRE ET DE LA MER (DDTM)
105 Bd Barbès - Tel. : +33 (0)4.68.10.31.00
C.A.F
18 Av. des Berges de l’Aude - Tel. : +33 (0)810 25 11 10
POLE EMPLOI
Bd Joliot Curie - Tel. : 39 49
(lift)
21
Shops & banks
LES HALLES
Place Eggenfelden
Open mornings except Sundays and Mondays
CARREFOUR CITY (Self service)
17 Place Carnot - Tel. : +33 (0)4.68.77.57.33
Open every day and Sunday mornings
TABAC PRESSE
7 Rue Courtejaire - Tel. : +33 (0)4.68.72.44.33
BOULANGERIE « La Mie Caline »
4 Rue G. Clemenceau - Tel. : +33 (0)4.68.72.04.03
BANQUE POPULAIRE ATM
10 Rue de Verdun - Tel. : +33 (0)820.36.10.38
CREDIT AGRICOLE
8 Place Carnot - Tel. : +33 (0)892.892.000
SOCIETE BARD CIC ATM
46 Rue de Verdun - Tel. : +33 (0)820.82.12.72
CAISSE D’EPARGNE ATM
5 Bd Camille Pelletan - Tel. : +33 (0)4.30.18.00.20
Salon de coiffure PHIBEL (Unisex)
4 Place St Gimer - Tel. : +33 (0)4.68.10.93.46
Fleuriste Murielle Bailet
Place de la Poste - Tel. : +33 (0)4.68.25.56.30
www.murielle-bailet.com
22
Associations
AFDAIM-ADAPEI 11
ZI L’Espagnol Rue Nicolas Cugnot
Tel. : +33 (0)4.68.10.25.50
[email protected] - www.afdaim-adapei11.org
APAJH 11
ZA de Cucurlis - 135 Rue Pierre Pavanetto
Tel. : +33 (0)4.68.47.63.40 - [email protected] - www.apajh11.fr
A.P.F
ZI La Bouriette - 40 Allée Gutemberg
Tel. : +33 (0)4.68.25.62.25 - www.apf.asso.fr - dd11.blogs.apf.asso.fr
ASBH Association SPINA BIFIDA and related disabilities
Domaine de Saint-Pierre - 1595 Rte de Saint-Hilaire
Tel. : +33 (0)6.16.44.34.31 / www.spinabifida.org
EVA (visually impaired)
Patte d’Oie - 1 Rue des Berges de l’Aude
Tel. : +33 (0)6.11.93.28.08 - [email protected]
LES SOURDS DE CARCASSONNE
Maison des Associations - 89 Rue de verdun
Tel. : +33 (0)6.42.06.47.06 - [email protected]
F.N.A.T.H AUDE
Maison des Associations - Place des anciens combattants
Tel. : +33 (0)4.34.58.06.82 - [email protected]
www.fnath-grand-sud.fr
23
24
25
Map of Carcassonne (accessible places)
Emergency numbers
National emergency number for the hard-of-hearing
(fax/SMS)
114
Europe-wide emergency number
112
Emergency services
17
SAMU and medical emergencies
15
Fire and rescue service
18
Carcassonne hospital
+33 (0)4.68.24.24.24
1060 Chemin de la Madeleine
Clinique Montreal
+33 (0)8.26.30.53.53
Route de Bram – Voie Romaine
Duty pharmacy :
See local press or, after 20.00, Police headquarters +33 (0)4.68.11.26.00
or call the national number
3237
26
2016 2017
MUNICIPAL TOURIST OFFICE - Category 2
28 Rue de Verdun
11890 CARCASSONNE CEDEX
Tel. : +33 (0)4 68 10 24 30
[email protected]
www.tourisme-carcassonne.fr
Conception : Barthe communication - Photos : ©Paul Palau, ©Mairie Carcassonne, ©Office de Tourisme, ©C. Deschamps - ADT11
Accessibility Guide