Sonia Prisé
Transcription
Sonia Prisé
Sonia Prisé Marketing Specialist / Technical Coordinator [email protected] Summary Creative, Challenger, Enthusiastic, Result-Driven, and Customer focused. I use to work closely with Sales Management and Operations of business development. I worked on various projects of Marketing Campaigns, Organization of Events (tradeshows and digital campaigns), Telemarketing outsourcing project management, Emailing deliverability consulting, Web design, Community management, Customer care, Technical support (B2C + B2B), and Helpdesk coordination, CRM tools development. Expertise: Marketing Communication, Lead qualification, Coaching, Training, Knowledge base coordination, Customer relationship, Technical support. Experience Digital marketing specialist - Lead qualification at Leica Microsystems juillet 2013 - avril 2014 (10 mois) Support the Marketing and Sales team by converting Spain, France, Belgium, Middle East, and North Africa lead prospects to qualified sales leads and pipelines. Deliver all relevant sales opportunities to the Leica sales force via lead-tracking and CRM analyze with the objective to maximise Sales and Profitability. Key Skill: Insight Sales and Marketing Communications, Organization of events (tradeshows, mail and digital campaigns, Telemarketing outsourcing project management, Lead Qualification, CRM optimization, Data mining Consultant - Emailing/Marketing at Emailvision novembre 2012 - juin 2013 (8 mois) Technical support and consulting on Cloud Marketing Platform for email marketing targeted campaigns and improved deliverability. Optimize Customer knowledge on Email Marketing Industry and Increase ROI. Understanding of strategies and technical challenges of multichannels services: emailing, mobile services, social, web integration and development. Key Skill: Cloud services, SaaS, Emailing campaigns organization and ROI strategy effectiveness analysis, Account Management, Technical support, Email deliverability consulting, Social medias, API support, HTML, PHP, CSS Coach at Logitech août 2010 - mai 2012 (1 an 10 mois) Technical Level 2 - Staff coaching, coaching and evaluation for the site of Barcelona (+30 agents) Advanced incidents resolution (B2C) for Logitech peripherals and video security systems. Complaints and Escalations management resolution. Supervision of calls flow and SLA’s reports. Action plan for improvement of KPI. Key Skill: Advanced troubleshooting, Training, Coaching, Team building, Supervision and SLA’s analysis Page1 ILC - Service Desk Coordinator at Hewlett-Packard mars 2006 - avril 2008 (2 ans 2 mois) Supervision/analysis of calls flow and crisis management for technical incidents encountered on Total France working environment (+30 agents). Procedures management. Training and Coaching of new agents. Key Skill: Team workload administration, Key point of contact, Incident Management, Training, Coaching, Knowledge base coordinator, SLA’s awareness for new procedures Technical support and commercial agent for customer retention at Telecom Italia octobre 2004 - février 2006 (1 an 5 mois) Technical support to solve critical cases (legal complaints) within the retention service. Level 2 tasks and analysis for complex technical situation on the infrastructure according to the customer needs. Support on Cisco and Comtrend routers, TV and VoIP. DSLAMs logs Troubleshooting. Key Skill: Telecommunication advanced troubleshooting, Customer retention Skills & Expertise Technical Support French Spanish Customer Service Call Center Customer Satisfaction English Troubleshooting Service Delivery Digital Marketing Email Marketing Team Leadership Technical Product Training Help Desk Support Team Management Account Management Coordination Business Development CRM Ticketing Systems ITIL IT Service Management Sla Active Directory E-commerce Coaching Staff Salesforce Training Page2 Remedy Ticketing System HTML Lead Qualification Service Desk Knowledge Sharing Photoshop Painting ZBrush Illustrator Digital Illustration SaaS Cloud Computing Projects Maman en Espagne May 2007 to August 2010 Membres :Sonia Prisé Founder and Community Manager - Community of expatriate families in Spain - Forum phpbb Bebexpat March 2010 to March 2011 Membres :Sonia Prisé Founder and Community Manager - International project for expatriate families Languages Francais Anglais Espagnol Catalan (Bilingue ou langue natale) (Compétence professionnelle) (Bilingue ou langue natale) (Notions) Education Barcelona Academy of Arts Digital Arts, 2014 - 2015 Volunteer Experience Conceptual Illustrator at iConcipio ltd. mai 2015 - Poste actuel (2 mois) Creation of conceptual illustrations depicting psychological advices for website and social media content. Page3 Interests Concept Artist for Psychological Matters, Oil Painting, Computer Graphics (3D Sculpting, Digital Painting in Photoshop), Web development, Piano Page4 Sonia Prisé Marketing Specialist / Technical Coordinator [email protected] 1 person has recommended Sonia "Ce fut un plaisir de travailler avec Sonia qui est une personne toujours souriante, professionnelle, méticuleuse dans sa manière de s'organiser, avec un très bon relationnelle et toujours curieuse d'apprendre des nouvelles choses. Bon courage pour la suite !" — Thomas Muhl, Support Team Leader, Level 1, Emailvision, managed Sonia Contact Sonia on LinkedIn Page5