Agenda

COMTÉS UNIS DE PRESCOTT ET RUSSELL
UNITED COUNTIES OF PRESCOTT AND RUSSELL
ORDRE DU JOUR
RÉUNION DU COMITÉ PLÉNIER
10 avril 2013
9 h 00
_____________________________
AGENDA
COMMITTEE OF THE WHOLE
April 10, 2013
9:00 a.m.
_____________________________
1. OUVERTURE DE LA RÉUNION
1. OPENING OF THE MEETING
2. PRÉSENCES / ABSENCES
2. ROLL CALL
3. DÉCLARATION INTÉRÊTS PÉCUNIAIRES
3. DISCLOSURE OF PECUNIARY INTEREST
4. ADOPTION DE L’ORDRE DU JOUR
4. ADOPTION OF THE AGENDA
5. PÉTITIONS ET DÉLÉGATIONS
À 9h
Mme Nicole Normand, présidente de
l’Association des Résidences donne une
mise à jour de leurs démarches
5. PETITIONS AND DELEGATIONS
At 9:00 a.m.
Mrs. Nicole Normand from l’Association des
Résidences presents an update of their
endeavors
6. SUJETS DES MEMBRES DU CONSEIL
6. COUNCIL MEMBERS’ ITEMS
7. SUJETS DES CHEFS DE DÉPARTEMENT
7. DEPARTMENT HEADS’ ITEMS
Michel Chrétien
1) Contrat 9-1-1 avec la PPO pour les
services du Centre de signalement
des urgences
Michel Chrétien
1) 9-1-1 CERB Services Contract (CERB Central Emergency Reporting Bureau)
Jonathan Roy
2) Étude salariale des employés nonsyndiqués
Jonathan Roy
2) Salary Evaluation
Employees
Stéphane P. Parisien
3) Projet d’acquisition d’un bien-fonds
(232(2)c) l’acquisition ou disposition
projetée ou en cours d’un biensfonds par les comtés)
Stéphane P. Parisien
3) Project Acquisition of real property
(232(2)c)
proposed
or
pending
acquisition or disposition of land by the
County)
4) Annonce du lancement d’un appel
de soumissions de TransCanada à
l’égard d’un projet d’oléoduc pour
transporter du pétrole brut
4) TransCanada Launches Binding Open
Season for Eastern Oil Pipeline
Louise Lalonde
5) Lettre de la firme d’architectes
Barry J. Hobin & Associates quant
à la faisabilité de construire deux
résidences pour personnes âgées
et les coûts y afférents
Louise Lalonde
5) Letter from Barry J. Hobin & Associates
Architects regarding the feasibility of
constructing two homes for the aged
and the construction costs
8. AUTRES SUJETS
8. OTHER ITEMS
9. AJOURNEMENT
9. ADJOURNMENT
for
Non-Union
OPP PROVISION
Of
9-1-1
CENTRAL EMERGENCY
REPORTING BUREAU
(CERB) SERVICES
2013 Version
OPP 9-1-1 CERB Services
The Ontario Provincial Police (OPP) has over ninety years of experience in providing
services to municipalities throughout the Province of Ontario. Many of the services,
including policing, communications and 9-1-1 Central Emergency Reporting Bureau
(CERB), are provided under contract.
Trained personnel have expertise in both call taking and dispatch functions and are
available to provide 9-1-1 CERB services 24 hours per day, seven days per week.
Presently, the OPP has over 80 contracts for 9-1-1 CERB Services (also known as
PPSAP; Primary Public Safety Answering Point), with municipalities and Local Services
Boards across Ontario.
If a Municipality chooses to accept an OPP contract for the provision of 9-1-1 CERB
services, the resources of the Provincial Communications Centre will focus on meeting
the needs of the Municipality, as set out in the contract.
Advantages to the Municipality include:
•
•
•
assurance of the adequacy of the service;
utilization of effective, state of the art technology;
service provided at a defined cost.
The following information contained in this document describes CERB services as
provided by the OPP.
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Technical and Operational Information
Provincial Communications Centres Providing Call Reception
A Provincial Communication Centre is the incoming call centre and acts as the primary
interface between the public and the OPP for both routine and emergency calls, including
9-1-1. The OPP currently operate five (5) Provincial Communication Centres in Ontario.
All OPP Provincial Communication Centres operate in compliance with the provisions of
Ontario Regulation 3/99 governing the adequacy and effectiveness of police services
(Adequacy Standards). The OPP currently provides 9-1-1 CERB services to numerous
municipalities throughout the province.
The OPP will provide year-round 9-1-1 CERB services to the Municipality, 24 hours per
day through one of two Provincial Communication Centres. The North Bay Provincial
Communication Centre is designated as the primary call reception centre, with the Orillia
Provincial Communication Centre serving as the backup location. This will be required
as part of the Bell conversion (cutover) plan. Staff and system requirements necessary
for the provision of this service to the municipality will be available upon acceptance of
the OPP as the provider of CERB services. 9-1-1 calls will be answered and directed to
the various public safety agencies within the municipality’s PERS E9-1-1 service. In
order to accommodate 9-1-1 CERB responsibilities for the municipality, Bell PERS will
be required to install circuits to direct the calls appropriately to the OPP. This work will
be done without any cost to the municipality as part of a cutover plan.
Staffing of Provincial Communication Centres
The OPP staffs all of its Provincial Communication Centres, including the North Bay
location, with OPP personnel, both civilian and uniform. The OPP also manages all of
the personnel and equipment in these facilities required to receive and process all
emergency calls directed to the CERB. A Provincial Communication Centre is normally
staffed based on historical workloads and software that identifies the number of required
personnel to adequately meet the OPP Grade-of-Service target. During normal
operations the call-taker and dispatcher functions are separated, although all operators are
trained to perform either role. On-duty senior civilian Communication Operators and
Sergeant Team Leaders provide full time supervision and support.
In addition all OPP Provincial Communication Centres, including the North Bay CERB
location, have a Sergeant Team Leader on duty at all times (24 hours a day, 365 days a
year) to provide full time supervision and support.
The OPP is thoroughly familiar with the operation of the PERS E9-1-1 system, as it is a
part of normal day-to-day operations. The OPP provides 9-1-1 downstream services for
most PERS E9-1-1 services throughout the province and is also a major public safety
agency providing police services throughout the province. As such, our personnel have
considerable experience in dealing with emergent situations and serving the public
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directly. This experience and fundamental orientation will be of benefit to the citizens of
the Municipality.
Training
The provision of communications is a mission critical service for the OPP and as such,
considerable resources and training are dedicated to these functions. A quality assurance
program is being implemented to ensure employees are adequately trained and standard
operating procedures are adhered to. All applicants for OPP communication operator
positions are subjected to a rigorous screening process involving interviews, testing
(C.O.M.E.T.), grammar and computer skills; and security checks. Once hired, they
receive extensive training in a classroom environment, followed by practical training in
the Provincial Communication Centre, and are matched with a peer monitor during their
initial transition. The operation of PERS E9-1-1 is performed utilizing the Bell Canada
Standards Manual. The OPP is a primary and secondary CERB provider for numerous 91-1 services and operates in this environment continually.
Standards
The OPP operation is guided by OPP Standard Operating Procedures that incorporates
the Bell Canada Standards Manual. These procedures are applied consistently to all OPP
9-1-1 customers. The OPP currently has a service level objective of answering 95% of
all 9-1-1 calls within 2 rings. This performance level is normally exceeded. Performance
of all call answering activity is measured and reviewed daily. The 9-1-1 CERB calls are
the highest rated priority in the system and are always answered first.
Note: The standard ringing cycle is 6 seconds and is fixed by the telephone company.
Accordingly, the maximum time for 2 ringing cycles is 12 seconds from start to finish.
Each Provincial Communication Centre is equipped with digital reader-boards that
display the number of calls waiting in the queues and the time for the longest outstanding
call. During peak periods the reader boards are programmed to sound an audible alarm at
preset limits showing the number of calls waiting and the time for the longest outstanding
call. Immediately upon an alarm sounding, prompt action is taken to address the situation
to relieve pressure. Team leaders continually monitor call activity and assign duties as
required by the situation. When call activity is consistently high, built in Automatic Call
Distribution (ACD) provides system flexibility, allowing communicator team leaders to
re-assign call taking duties to address call volume fluctuations. During peak periods the
reader boards are programmed to sound an audible alarm at preset limits showing the
number of calls waiting and the time for the longest outstanding call. Immediately upon
an alarm sounding, prompt action is taken to address the situation to relieve pressure.
Use of this equipment facilitates efficiencies in call answering.
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Redundancy and Back-up Sites
Both the primary CERB (the North Bay Provincial Communication Centre) and the backup location (the Orillia Provincial Communication Centre) are equipped with the same
types of equipment and provide equivalent operation and service.
Telephones: Within each Provincial Communication Centre, there are two (2) telephone
systems that back up each other, totaling four (4) systems. The main Nortel Meridian
M61C system includes redundant CPU memory and network, and is supported by a backup Meridian M11C and a Symposium Call Centre Server ACD that provides full
functionality for call-taking and dispatch operations in the event of a main M61C system
failure. The systems can be transferred from one to the other, either automatically or
manually, as the situation requires.
Power Supply: Both the primary CERB (the North Bay Provincial Communication
Centre) and the back-up location (the Orillia Provincial Communication Centre) are
equipped with Uninterrupted Power Supply (UPS) systems. Power to the Provincial
Communication Centre is provided through banks of batteries, which are continually
recharged by AC power. In the event that a failure of AC power occurs, a diesel-powered
motor/generator set activates and continues to charge the battery system. This design
promotes a stable environment enhancing the operation of computer systems. Either
Provincial Communication Centre is capable of remaining on line indefinitely, provided
fuel for the generators is maintained. Even without recharging, the battery system was
designed to provide power to the Provincial Communication Centre for a minimum of
twelve hours.
Back Up Site: The operation of a Provincial Communication Centre is mission critical to
the OPP. The OPP has developed plans to deal with various system failures or disasters.
There are several options to deal with emergent situations up to and including transferring
all operations to the back-up location. This includes PERS E9-1-1 service (CERB and
secondary) and regular OPP direct dial services via 888-310-1122/33.
It should also be noted the telephone company services (regular Central Office and PERS
E9-1-1) for both the Orillia and North Bay Provincial Communication Centres are
provided via a fiber ring that provided redundant access from the local Bell Central
Office. Both locations are also served by different Bell DMS switching systems.
Multi-Language/Hearing-Voice Impaired Calls
All 9-1-1 calls are initially addressed in English. However, there are personnel on staff
within the Provincial Communications Centre on each shift who are conversant in the
French language. The OPP will respond, as provided by the French Language Services
Act, to both verbal inquiries and written correspondence received in French.
The OPP is a subscriber to Language Line Services (formally AT&T Language Services)
and regularly uses this service to access translation services. Each Provincial
Communication Centre is equipped with two (2) TDD/TTY devices, which are connected
to the telephone systems and PERS E9-1-1 calls can be transferred as required. These
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devices are also utilized by the OPP to provide similar service through the direct dial 1888-310-1133 number.
Multi-Channel Digital Logging Equipment
Both the primary CERB (the North Bay Provincial Communication Centre) and the backup location (the Orillia Provincial Communication Centre) are equipped with MultiChannel Digital Logging equipment. Multi channel digital recorders also provide
continuous long-term storage on a 24-hour per day basis. The logger recordings are
retained on compact discs in a secure environment at the Provincial Communications
Centres. The OPP utilizes the Digital Voice Disc (DVD) recorder system, which allows
instantaneous access to all communications, including 9-1-1 calls within the Provincial
Communications Centre. This includes, but is not limited to, queries about conversations
over the radio system, tape requests, concerns from officers and dispatchers/call takers,
and allows for the auditing of calls for quality control purposes. Records are retained for
a five (5) year period. DVD recordings of 9-1-1 related calls are the property of the OPP
and no ownership can be accorded to the Municipality. These records contain other
proprietary information.
Automatic Number/Location Identification Equipment (ANI/ALI)
All communicator consoles are equipped with Informer panels for display of ANI/ALI
data. All Bell PERS E9-1-1 ANI/ALI data and associated information received with each
individual E9-1-1 call is recorded on a hard copy printer. The PERS printer records are
also kept in a secure environment at the Provincial Communication Centre with a
retention period of 180 days. The OPP only record the portion of the call where they are
the Agency in control. Once the call has been transferred to the appropriate agency, it is
no longer recorded by the OPP. The OPP is responsible for its own operations and can
accommodate the reception of ANI/ALI data. The ANI/ALI data will continue to be
downloaded automatically to all secondary CERB agency systems as part of their
interface to PERS E9-1-1, including the Ministry of Health. Bell is the provider of
ANI/ALI data. The OPP will use the PERS system to pass ANI/ALI data on to any other
agency that has the capability to receive it.
The OPP does not manually log any calls. PERS E9-1-1 printer records are the property
of the OPP and no ownership can be accorded to the Municipality. These records contain
other proprietary information.
The OPP is prepared to provide to authorized individuals, copies of PERS printer data
and /or copies of audio recordings, as it directly pertains to the Municipality’s CERB
operation for purposes of civil litigation and/or criminal proceedings. Requests for such
information must be received in writing at least 5 days prior to the end of the 180 day
retention period, in the case of PERS printer records, or at least 5 days prior to the end of
the five (5) year retention period in the case of audio recordings. The OPP will retain the
originals until such proceedings are complete.
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Online Conferencing
The Bell PERS system has a maximum conference capability of three (3) parties. In
operation, the CERB will conference the originating 9-1-1 caller to the requested service
(police/fire/ambulance). It is then the responsibility of the secondary CERB that receives
the 9-1-1 call from the CERB, to manage the situation and conference others as required.
The OPP can add a fourth party (i.e. Language Line Services) via the Meridian
conference feature.
Reports
The OPP will provide reports, the frequency of which shall be monthly or as determined
in consultation with the Municipality, which will show the overall efficiency of the
CERB operation in answering 9-1-1 calls and the volume of calls handled for the
Municipality.
The OPP notifies Bell of any identified addressing errors related to the ANI/ALI
addressing database. As a standard practice, the OPP reports any noted failures of the
PERS system to Bell Canada.
Costs
The OPP determines the costs for this service based on the population of the community.
The annual rate per capita is $0.561.
Additional Charges:
The per capita rate shall remain constant for the term of the Agreement for CERB
Services. The annual rate shall be reviewed at the end of every calendar year the
Agreement is in effect. In the event that the residential population of the Municipality
increases or decreases by more than 10% during either the previous year, or cumulatively
since the date the Agreement began, the annual rate shall be adjusted accordingly for the
following year, and the Municipality shall be obliged to pay the OPP the revised annual
rate. The OPP shall determine the annual revisions to the residential population using
population figures found in the latest version of the Ontario Municipal Directory, or if not
found there, then in other recognized sources.
Allowances for business interruptions:
Due to the equipment redundancy and back-up provisions, the OPP do not expect any
disruption to CERB service. To date there has been no service interruptions to CERB
services that are attributable to the OPP. The OPP have committed significant resources
to the telecommunications infrastructure to prevent disruptions and consequently are not
offering any monetary allowances.
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Municipal Policing Bureau
Police municipale Bureau
777 Memorial Ave.
Orillia ON L3V 7V3
777, ave Memorial
Orillia (ON) L3V 7V3
Tel: (705) 329-6200
Fax: (705) 330-4191
File Reference:SSC 01– 140 C
April 4, 2013
Mr. Michel Chrétien Jr., Director Emergency Services
Emergency Services Department
The United Counties of Prescott and Russell
584 County Road 9, P.O. Box 150
Plantagenet, ON K0B 1L0
Dear Mr. Chrétien:
Re:
Request for additional information concerning the 9-1-1 Central Emergency
Reporting Bureau (CERB) Services Agreement between the Ontario Provincial
Police (OPP) and the United Counties of Prescott and Russell
Thank you for your two e-mail messages of March 27, 2013, and the requests contained therein.
Municipal Policing Bureau is pleased to address the concerns you have raised on behalf of your
community. The replies have been prepared specifically to the questions you posed.
1) Does the OPP have the ability to provide additional reports as previous requested? If so,
can these reports and any other report required by the County be incorporated in the
renewal of our contract for July 2013?
As indicated in this Bureau’s earlier reply dated March 18, 2013, your community receives two
(2) reports with respect to the Agreement for the Provision of 9-1-1 CERB Services between the
OPP and the United Counties of Prescott and Russell. These are the monthly Provincial
Communications Centre CERB Queue Call Volume and Service Level Report and the special
semi-annual Provincial Communications Centre CERB Queue Call Volume and Service Level
Report. The OPP will continue to offer the monthly Provincial Communications Centre CERB
Queue Call Volume and Service Level Report upon renewal of the current Agreement. However,
the semi-annual report is being discontinued and will no longer be available. The OPP is unable
to provide any other reports.
2
In the second e-mail message of March 27th, you asked for an explanation of the monthly report
(referred to above as the “Provincial Communications Centre CERB Queue Call Volume and
Service Level Report”) sent to your community from North Bay. This report is designed to
provide the Service Level and Abandoned Calls. Service Level (slide 1) is the percentage of 9-1-1
calls answered at the North Bay Provincial Communications Centre within 12 seconds or less in
comparison to the total number of 9-1-1 calls received as calculated on a monthly basis. So for
example, in February of 2013, 21,773 9-1-1 calls were received at the North Bay Provincial
Communications Centre, and 99.23% of these calls were answered within 12 seconds or less. The
OPP currently has a service level objective of answering 95% of all 9-1-1 calls within two rings.
As you can see, this performance level is routinely exceeded. Abandoned Calls (slide 2) are calls
where the caller has hung up before the North Bay Provincial Communications Centre has
answered. This slide also indicates the average speed of answer to a 9-1-1 call. So for example,
in February of 2013, there were 22 abandoned calls and all calls were answered on average at less
than 1 second (0.8 seconds) during that month. The data contained in the Provincial
Communications Centre CERB Queue Call Volume and Service Level is based on all of the calls
received, and cannot be broken down to a specific location.
2) As you probably already know, our County has a majority of Francophone; therefore can
the OPP confirm the ability to respond in French to any calls whereas French is
required?
The OPP can confirm the ability to respond in French. As per OPP policy, all 9-1-1 calls are
initially addressed in English. However, there are personnel on staff within the North Bay
Provincial Communications Centre on each shift who are conversant in the French language. The
North Bay Provincial Communications Centre has 27 French Language Services designated
positions. Of the current 111 OPP employees stationed at the North Bay Provincial
Communications Centre, 38 are fluently bilingual. This includes uniform as well as civilian staff.
OPP Provincial Communications Standard Operating Procedures, which are applicable to the
North Bay Provincial Communications Centre, assign specific roles and responsibilities with
respect to communications operators and the French language. For example, fluently bilingual
communications operators are assigned the French speaking skillset so that they are able to
immediately be assigned French language calls. When a unilingual call taker receives a call from
a unilingual Francophone caller, our policy is for the call to be immediately transferred to a
bilingual call taker. In addition, if due to unforeseen circumstances, a bilingual call taker is not
immediately available, the call taker will communicate to the caller that they will be connected to
a bilingual call taker using the phrase “Ne quittez pas, je vous communique avec une personne
francophone.” In an absolute worst case scenario, where a bilingual call taker is not available,
the call taker will use the Language Line Service to ensure the caller is able to communicate with
the call taker. Above and beyond the Standard Operating Procedures, the Unit Commander of the
North Bay Provincial Communications Centre, who is fluently bilingual and Francophone, has
advised all French language calls are either handled immediately upon receipt when a bilingual
call taker is operating the console to which a 9-1-1 call is routed to or within one call transfer to a
designated bilingual member who is seated at a specific console on a 24 hour a day seven (7)
days a week basis. Furthermore, the Unit Commander has a minimum of two (2) bilingual staff
on each shift, again on a 24 hour a day seven (7) days a week basis, and frequently there are more
than two. The OPP will respond, as provided by the French Language Services Act, to both
verbal inquiries and written correspondence received in French. In addition to the responsibilities
3
as outlined in the Act, the OPP also has its own Strategy for the Delivery of French Language
Services. Included in the strategy is a commitment “to ensure the right person is in the right
position at the right time for the provision of French Language Services.” As you can see, the
OPP has made a significant commitment to the delivery of French Language Services and taken
significant steps to ensure French Language Services are available to Francophone callers at the
North Bay Provincial Communications Centre. Even in exigent circumstances, a unilingual
Francophone caller will be able to communicate in French.
3)
Please confirm that any renewal will be for a period of two (2) years at the same rate of
$44,983.32.
Municipal Policing Bureau was contacted by the County last summer with respect to renewal, and on
August 15, 2012 renewal information was mailed to the County. In March of 2013, Ms. Dominique
Lavoie from the County asked for a second copy of the renewal information. At that time, she was
advised the OPP is now offering a five (5) year term for this type of agreement. The annual rate is still
$.561 per capita. The population of the community served by the County determines costs for this
service. Subject to section 3.1(b) of the Agreement, upon renewal, your annual costs for the provision
of this service for a further five (5) year term will be $44,983.22, based upon a population of 80,184
residents as noted in the current Agreement. If this population figure is inaccurate, please advise
Municipal Policing Bureau what the accurate population is for your community, and the cost will be
amended accordingly.
4) Please confirm what would be the latest acceptable date of renewal for our present contract.
The OPP would prefer that the decision of your community on whether or not to renew this Agreement
would be made no less than 90 days prior to its expiry. The process to change service providers is very
lengthy and involves Bell Canada.
If you have any questions or concerns about this process or our response to your questions, please
call me at (705) 329-6451 or e-mail [email protected].
Yours truly,
M. G. (Mike) Milner, Sergeant
Contract Analyst, Specialized Services Agreements
Municipal Policing Bureau
/mgm
c:
Commander, Municipal Policing Bureau
Manager of Operations, Provincial Communications Support, Communications & Technology
Services Bureau
Unit Commander, North Bay Provincial Communications Centre
Communiqué
TransCanada lance un appel de soumissions exécutoires
pour le projet Énergie Est
CALGARY, Alberta – 2 avril 2013 – TransCanada Corporation (TSX, NYSE: TRP) (TransCanada) a
annoncé aujourd'hui qu'elle lancera un appel de soumissions exécutoires visant à obtenir des
engagements fermes de la part de parties intéressées par un projet d’oléoduc permettant de
transporter du pétrole brut de l'Ouest canadien vers les marchés de l’Est du Canada.
Le projet Oléoduc Énergie Est comprend la conversion pour le transport du pétrole brut d’une partie
d’environ 3 000 kilomètres du réseau principal canadien de TransCanada servant actuellement au
transport du gaz naturel ainsi que la construction d’un nouveau tronçon d’une longueur pouvant
s’étendre jusqu’à environ 1 400 kilomètres. Sous réserve des résultats de la période de soumission, le
projet permettra de fournir jusqu’à 850 000 barils de pétrole brut par jour, ce qui améliorera
considérablement l'accès des producteurs aux marchés de l'Est du Canada. En 2012, le Canada a
importé plus de 600 000 barils par jour afin d’approvisionner ses raffineries de l’est. Le projet Oléoduc
Énergie Est pourrait éliminer la dépendance du Canada au pétrole brut importé de l’étranger dont le
prix est plus élevé.
Comme la phase des manifestations d’intérêt et des discussions subséquentes avec les transporteurs
potentiels fut fructueuse, nous enclenchons maintenant la période de soumission. À la conclusion de
cette période de soumission, si elle est concluante, TransCanada engagera le processus de
demandes règlementaires requises pour l’obtention des autorisations requises pour la construction et
l’exploitation des installations, et vise une possible date de mise en service à la fin de 2017.
TransCanada entreprend actuellement la consultation auprès des Autochtones et des parties
prenantes ainsi que le travail de terrain qui font partie de l’étape de conception et planification du
projet.
La période de soumission commencera le 15 avril 2013 et se terminera le 17 juin 2013. Les parties
intéressées peuvent déposer leurs soumissions exécutoires portant sur une capacité de transport de
pétrole brut depuis des points de réception situés à l’ouest vers des points de livraison dans les
régions de Montréal et de la ville de Québec, au Québec, et de Saint John, au Nouveau-Brunswick.
Les transporteurs peuvent obtenir de l’information au sujet de la période de soumission en
communiquant avec Louis Fenyvesi au 403.920.6037 ou avec Oliver Youzwishen au 403.920.8094 ou
en envoyant un courriel à l’adresse [email protected].
Forte de plus de 60 ans d'expérience, la société TransCanada est un chef de file de la mise en valeur
responsable et de l'exploitation fiable d'infrastructures énergétiques en Amérique du Nord, y compris
des gazoducs et des oléoducs ainsi que des installations de stockage de gaz et de production
d'électricité. TransCanada exploite un réseau de gazoducs qui s'étend sur plus de 68 500 kilomètres
(42 500 milles), exploitant presque tous les grands bassins d'approvisionnement gazier d'Amérique du
Nord. TransCanada est un des plus importants fournisseurs de services de stockage de gaz et de
services connexes du continent, grâce à une capacité de stockage de gaz d'environ 400 milliards de
pieds cubes. Productrice d'énergie indépendante en expansion, la société TransCanada possède plus
de 11 800 mégawatts de production d'énergie au Canada et aux États-Unis ou en détient une
participation. TransCanada procède au développement de l'un des plus importants réseaux de
transport de pétrole en Amérique du Nord. Les actions ordinaires de TransCanada se négocient sous
le symbole TRP aux bourses de Toronto et de New York. Pour plus de précisions, veuillez consulter le
site www.transcanada.com ou suivre la société sur Twitter @TransCanada ou à l'adresse
http://blog.transcanada.com.
INFORMATIONS PROSPECTIVES
Le présent communiqué de presse peut contenir certaines informations prospectives qui sont
assujetties à des incertitudes et à des risques importants. Les termes « anticiper », « s'attendre à »,
« pourrait » ou autres termes similaires sont utilisés pour identifier ces informations prospectives. Les
énoncés prospectifs contenus dans le présent communiqué de presse visent à fournir aux porteurs de
titres et investisseurs éventuels de TransCanada des informations relatives à TransCanada et ses
filiales, y compris l'évaluation par la direction des plans et des perspectives financières et
opérationnelles futures de TransCanada et de ses filiales. Tous les énoncés prospectifs sont fondés
sur les convictions et les hypothèses de TransCanada reposant sur les renseignements accessibles
au moment de la formulation de ces énoncés. Les lecteurs sont priés de ne pas se fier indûment à ces
informations prospectives. La société TransCanada n'est aucunement tenue d'actualiser ou de réviser
tout énoncé prospectif, à moins que les lois ne l'exigent. Pour tout renseignement complémentaire sur
les hypothèses présentées, ainsi que sur les risques et incertitudes pouvant causer une différence
entre les résultats réels et ceux prévus, veuillez vous reporter au rapport de gestion de TransCanada
déposé le 13 février 2013, sous le profil de TransCanada sur le site de SEDAR (www.sedar.com) et à
d'autres rapports déposés par TransCanada auprès des organismes de règlementation boursière du
Canada et de la Securities and Exchange Commission des États-Unis.
- 30 TransCanada
Personne-ressource auprès des médias :
Shawn Howard/Grady Semmens
403.920.7859 ou 800.608.7859
TransCanada
Personne-ressource auprès des analystes et investisseurs :
David Moneta/Lee Evans
403.920.7911 ou 800.361.6522
NewsRelease
TransCanada Launches Binding Open Season
for Eastern Oil Pipeline
CALGARY, Alberta – April 2, 2013 – TransCanada Corporation (TSX, NYSE: TRP) (TransCanada)
announced today that it will hold a binding open season to obtain firm commitments from interested
parties for a pipeline to transport crude oil from Western Canada to Eastern Canadian markets.
The Energy East Pipeline project involves converting natural gas pipeline capacity in approximately
3,000 kilometres of TransCanada’s existing Canadian Mainline to crude oil service and constructing up
to approximately 1,400 kilometres of new pipeline. Subject to the results of the open season, the
project will have the capacity to transport as much as 850,000 barrels of crude oil per day, greatly
enhancing producer access to markets in Eastern Canada. In 2012, Canada imported more than
600,000 barrels per day to supply its Eastern refineries. The Energy East Pipeline could eliminate
Canada’s reliance on higher priced crude oil currently being imported.
The open season follows a successful expression of interest phase and subsequent discussions with
prospective shippers. Following the completion of the open season, if it is successful, TransCanada
intends to proceed with the necessary regulatory applications for approvals to construct and operate
the required facilities, with a potential in-service date in late-2017. TransCanada is beginning
Aboriginal and stakeholder engagement and field work as part of the initial design and planning work
for the project.
The open season will begin on April 15, 2013 and will close on June 17, 2013. Interested parties may
submit binding bids for transportation capacity of crude oil from western receipt points to delivery
points in the Montreal and Québec City, Que. and Saint John, N.B. areas. Shipper information
regarding the open season is available by contacting Louis Fenyvesi at 403.920.6037 or Oliver
Youzwishen at 403.920.8094, or by emailing [email protected].
With more than 60 years’ experience, TransCanada is a leader in the responsible development and
reliable operation of North American energy infrastructure including natural gas and oil pipelines,
power generation and gas storage facilities. TransCanada operates a network of natural gas pipelines
that extends more than 68,500 kilometres (42,500 miles), tapping into virtually all major gas supply
basins in North America. TransCanada is one of the continent's largest providers of gas storage and
related services with more than 400 billion cubic feet of storage capacity. A growing independent
power producer, TransCanada owns or has interests in over 11,800 megawatts of power generation in
Canada and the United States. TransCanada is developing one of North America's largest oil delivery
systems. TransCanada's common shares trade on the Toronto and New York stock exchanges under
the symbol TRP. For more information visit: www.transcanada.com or check us out on Twitter
@TransCanada or http://blog.transcanada.com.
FORWARD LOOKING INFORMATION This publication contains certain information that is forwardlooking and is subject to important risks and uncertainties (such statements are usually accompanied
by words such as “anticipate”, “expect”, “would”, “will” or other similar words). Forward-looking
statements in this document are intended to provide TransCanada security holders and potential
investors with information regarding TransCanada and its subsidiaries, including management’s
assessment of TransCanada’s and its subsidiaries’ future financial and operation plans and outlook.
All forward-looking statements reflect TransCanada’s beliefs and assumptions based on information
available at the time the statements were made. Readers are cautioned not to place undue reliance on
this forward-looking information. TransCanada undertakes no obligation to update or revise any
forward-looking information except as required by law. For additional information on the assumptions
made, and the risks and uncertainties which could cause actual results to differ from the anticipated
results, refer to TransCanada’s Management’s Discussion and Analysis filed February 13, 2013 under
TransCanada’s profile on SEDAR at www.sedar.com and other reports filed by TransCanada with
Canadian securities regulators and with the U.S. Securities and Exchange Commission.
- 30 TransCanada Media Enquiries:
Shawn Howard/Grady Semmens
403.920.7859 or 800.608.7859
TransCanada Investor & Analyst Enquiries:
David Moneta/Lee Evans
403.920.7911 or 800.361.6522
April 8, 2013
Louise Lalonde
Administrator
Prescott-Russell Residence
United Counties of Prescott and Russell
1020 Cartier Boulevard
Hawkesbury, ON
Dear Ms. Lalonde:
Re:
Redevelopment of the Prescott-Russell Residence
As discussed on Thursday it is our understanding that consideration is being given by the United
Counties of Prescott and Russell to dividing the Prescott-Russell Residence redevelopment into
two equal but smaller homes.
On the surface there is incredible logic to considering this as it would serve the needs of the
community in a much more effective way by reducing travel times and keeping residents closer
to the community where they have lived all of their lives; however there are significant costs both
from a capital perspective and operations with the idea of two remote facilities as well as an
uphill battle with the Ministry's way of thinking.
MINISTRY OF HEALTH AND LONG TERM CARE COMMENTS ON OTHER SIMILAR
PROJECT IN SOUTHERN ONTARIO
Julie has been involved with a number of rural projects in Southern Ontario where the Ministry
uses the "rule of thumb" that it is impossible to rationalize the operations of a rural home with
fewer than 96 residents and that as long as the home is within a 60 minute drive it meets the
needs of the community. This is likely to be the comments received from Toronto on your
project.
SERVICING OF THE DEBT
To redevelop the home the MOHLTC and Infrastructure Ontario will be looking at the Counties'
financial targets by funding envelope and debt service expectations. When we look at the
MOHLTC Operational Funding it is required that the Nursing and Personal Care, Program and
Support Services and Raw Food "envelopes" are flow through. It is only in the Other
Accommodation envelope that this funding can be used to service the debt of the
redevelopment; this is also the envelope that would be impacted the most by the need for each
home to have an Administrator, Management Level Staff for Food Services, Environmental
Services etc.
IMPACT TO THE DESIGN
As the home becomes smaller the ratio of gross square footage increases per resident; to
accommodate central spaces outside of the RHA such as deliveries, garbage, kitchen, lobby,
administration staff offices, chapel etc. As an example the Salvation Army's Grace Manor has
128 residents with 710 sq.ft. per resident while another not for profit home has 670 sq.ft. per
resident for 288 residents.
A single home with 144 beds would be redeveloped with a minimum of 5 RHA's. Two homes
each with 72 residents would be redeveloped with a minimum of 3 RHA"s each or a total of
6RHA's. This variation would have a significant difference in the staffing costs used.
There has been an efficiency in homes where RHA's can be placed in a back to back format to
have a shared back of house. For instance a single - three storey building could have back to
back units on the second and third floors and the ground floor could back onto the Homes
service area. With two homes of three RHA's this is more difficult.
In summary the redevelopment into two smaller homes will have a significant impact to the
overall square footage being constructed.
CONSTRUCTION COSTS
In addition to the extra costs associated with added areas for two buildings we have taken the
basic costs associated with new construction and have indicated those items that would be more
expensive if the redevelopment was broken down into two sites. The attached pie chart
illustrates the division of cost for a single generic long term care project. You indicated that each
of the sites would be serviced with municipal services; however we have no detailed information
on the sites (soils, slopes, proximity to road) being considered so the following is a simple
extrapolation.
Item
How This Relates to Two Buildings
DIV1 General Conditions
% on
Single
Building
8%
DIV2 Siteworks
8%
DIV3 Concrete
13%
(assumes
a cast in Combustible vs non-combustible construction
place
may impact this.
concrete
structure)
8%
Minor increase with duplication of walls around
main kitchen, laundry, garbage, etc.
5%
6%
Minor increase with duplication of common
areas, chapel, reception, etc.
4%
Will increase subtantially as number of storeys
are decreased.
6%
Increase to doors, hardware and windows with
duplication of kitchen, laundry, garbage,
chapel, offices etc.
13%
Increase with additional square footage.
DIV4 Masonry
DIV5 Metals
DIV6 Millwork and Wood
DIV 7** Thermal & Moisture
Protection
DIV8 Doors & Hardware
DIV9 Finishes
Increases on a percentage basis as project
becomes smaller in size.
Increase because of utility costs to bring
services to the site. There will be double
connections to power, water, sewer, gas,
phone, cable, IT; additional road cuts to bring
services to the site.
Soils conditions may impact this.
DIV10 Specialties
DIV11 Food Services
1%
2%
DIV14 Elevating Devices
1%
DIV15** Mechanical
13%
DIV16** Electrical
12%
Doubled for two operational kitchens and back
of house in-efficiencies.
Would depend if two small buildings would be
constructed as a one storey building.
Increase for two sets of systems. Increase for
duplication of kitchen, laundry, staff
washrooms etc.
Duplication of nurse call, security, IT, phone
systems.
Those items noted above with ** will become more difficult and costly on smaller buildings to
meet the OBC-SB10 and LEED requirements.
Other items for your consideration would be the additional soft costs associated with real estate
fees , legal fees, consulting fees, geotechnical reports, surveys, environmental reports.
With the current available information it is difficult to assign a percentage increase or cost
increase of the building. The greater challenge is likely the buy-in by the MOHLTC, the ability to
illustrate paying down the debt to Infrastructure Ontario and the operational premiums for the life
of the building(s).
In the event that you require any additional information, please do not hesitate to call.
Yours truly
Wendy Brawley
cc Michel Fauteux, Supervisor, Engineering and Building Services
cc Julie Bessant Pelech, BPA