Quiksilver - AGI Worldwide

Quiksilver
Significantly Increases Shipping,
Receiving, and Inventory Accuracy
with AGI Worldwide
“Ourpi
c
k
i
ngandpac
k
i
nghav
e
more than doubled. Our capacity
to process orders has increased
and the timeframe in which we
Company Profile—Quiksilver
Quiksilver, Inc. (NYSE:ZQK) is the world's leading outdoor sports
company, which designs, produces, and distributes a diversified mix of
branded apparel, wintersports, golf equipment, footwear, accessories,
and related products representing a casual lifestyle for young-minded
people under labels such as Quiksilver, Roxy, DC Shoes, Raisins,
Radio Fiji, Hawk Clothing, Roxy Girl, Teenie Wahine, Fidra, and Leilani.
The Company's products are sold in over 90 countries in a wide range
of distribution, including surf shops, ski shops, skateboard shops,
snowboard shops, proprietary Boardriders Club shops, other specialty
stores, and select department stores. Quiksilver's corporate and
Americas' headquarters are in Huntington Beach, California; the
European headquarters are in St. Jean de Luz and Voiron, France; and
the Asia/Pacific headquarters are in Torquay, Australia.
process them has dropped
significantly. Before it may have
taken a week to process an order.
Now, if an order drops to the
floor, we can process it the same
dayi
fne
c
e
s
s
ar
y
.
”
Andy Engel
Operations WMS Director
Quiksilver
Challenge
With more than 500 employees in two distribution centers totaling 610,000 square feet, and processing an average of
200,
000wi
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needed a dynamic WMS solution that could be easily configured to manage the ever changing demands of high-volume
retail distribution through multiple channels in the supply chain. Being a
gl
obali
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yl
eaderofseasonalpr
oduct
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ksi
l
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’
sWMShadt
obe
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.The
y
capable of accurately receiving hundreds of thousands of various
understand our industry, know our
products, allocating inventory, and rapidly shipping to thousands of
customers with varying inventory levels based on seasonal demand.
business, and have significantly
"We are committed to getting our customers an excellent variety of the
very latest high-quality merchandise quickly and cost-effectively," said
Andy Engel, Operations WMS Director for
Quiksilver. "Part of that mission means
thinking outside the box when it comes to
the supply chain."
3480 Preston Ridge Road, Suite 450
Alpharetta GA 30005
i
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dourope
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at
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ons
.
”
(678) 319-9443
Gregory Ziegler
Chief Operating Officer
Quiksilver
www.agiworldwide.com
Solution
Quiksilver turned to AGI Worldwide for help in selecting, implementing, and maintaining their Warehouse Management
and Supply Chain Execution Solution. Quiksilver and AGI Worldwide selected HighJump Software, a 3M company,
based on the strength of its WMS and retail-specific functionality. For Quiksilver, the ability to adapt business processes
was a key requirement—a lesson the company had learned with the rigidity of its previous WMS. "Companies need to
consider what they want to do not just today, but down the road. One of the things HighJump offered was the ability to
grow with our business. We're a very dynamic organization and have a lot of changes in our business practices," said
Ed Shaver, Senior Vice President of Distribution Operations for Quiksilver. As Quiksilver extends its solution to new
warehouses, adds product lines or takes on new customers, in-house staff can quickly make necessary system
changes without disrupting operations.
In tailoring the solution to meet its particular needs, AGI configured the WMS to provide clear visibility into customer orders
and shipping times and to direct staff to pick, pack, and hold until a customer's shipping window opens. "If many of our
customers want orders shipped on the first day of the month, we can't suddenly pick, pack, and ship everything in one
day
,
"Engelsai
d.TheWMS Sy
st
em “
al
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ogo
when the customer's shipping window opens, and our product gets to the store right away."
“
Wewant
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a very short period and began to look at how we could further improve these processes and
really maximize the investment," said Andres Castillo, Vice President, Distribution Operations.
Results
Qui
k
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i
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v
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i
gni
f
i
c
ant
l
yi
nc
r
eas
eds
hi
ppi
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ec
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v
i
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nv
ent
or
yac
c
ur
ac
ywi
t
hAGI
’
si
mpl
ement
at
i
on.
. "Our picking
and packing have more than doubled," Engel said. "Our capacity to process orders has increased and the timeframe in
which we process them has dropped significantly. Before it may have taken a week to process an order. Now, if an
order drops to the floor, we can process it the same day if necessary."
Quiksilver has been able to dispose of physical inventories, which resulted in more than $4 million in savings in 2004.
Now, instead of closing operations in distribution centers for five to ten days each year while conducting physical
inventories and delaying up to $10 million in order processing, Quiksilver is now able to cycle count each location two to
three times a year with no interruption in operations.
Future Plans
Quiksilver plans to continue improving its system through the seamless integration of material handling automation
equi
pment
.“
Wear
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r
emel
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easedwi
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ht
hesuccessoft
heQui
ksi
l
v
erpr
oj
ect
.Wewer
eable to bring all of the
participating vendors together, fill in existing project gaps, and efficiently tailor a solution specifically for Quiksilver that is
abl
et
o meetQui
ks
i
l
v
er
’
s def
i
ned needs
,
”ex
pl
ai
ned J
ohn Br
y
ant
,Pr
esi
dentand CEO f
orAGI
. Br
y
antc
ont
i
nued,
“
Qui
ks
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ernow hasas
ol
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ul
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nt
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at
edWMS i
nf
r
as
t
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uc
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,butt
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owt
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eas
ei
ndemand.
”
3480 Preston Ridge Road, Suite 450
Alpharetta GA 30005
(678) 319-9443
www.agiworldwide.com