DALKIR - reseaudesanteenfant.ca

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Curriculum Vitae - - - Kimiz Dalkir
________________________________________________________________________
KIMIZ (KIM) DALKIR
Associate Professor
School of Information Studies
McGill University
3661 Peel St., room 208
Montreal, Quebec, Canada H3A 1X1
Tel: 514-398-3368
Fax: 514-398-7193
Associate Dean, Student Affairs
Faculty of Education
McGill University
3700 McTavish Street, room 249
Montreal, Quebec, Canada H3A 1Y2
Tel: 514-398-3749
Fax: 514-398-4679
http://www.gslis.mcgill.ca
http://www.mcgill.ca/education/about/dean
Email: [email protected]
EDUCATION
Ph.D. 1997
Concordia University, Department of Education
Technology. Thesis: “Improving User Modeling via the
Integration of Learner Characteristics and Learner Behaviour.”
MBA 1985
McGill University, Department of Management. Double
Major, Management Science and Management Information
Systems.
B.Sc. 1983
McGill University, Department of Biology, Specialization in
Genetics.
AWARDS AND DISTINCTIONS
Awarded, Faculty Award for Distinguished Teaching, May 2007.
Nominated, Carrie M. Derrick Award for Graduate Teaching and Supervision, 2007
Nominated, Principal’s Prize for Excellence in Teaching, 2006.
ACADEMIC EXPERIENCE
McGill University. Montreal, Quebec, Canada. School of Information Studies.
Acting Director, January 2012 – June 30, 2012
Graduate Program Director, PhD Program, January 2010 - present
Associate Professor, July 2008 - present
Assistant Professor, July 2002 – June 2008
Coordinator, Knowledge Management Stream
Developed a specialization stream for the Master’s program to afford
students a more in-depth exposure to knowledge management theory and
practice. A specialization curriculum was developed, including a course
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map linking courses and teaching activities to learning and professional
practice objectives. In addition, four core knowledge management courses were
developed and taught: Knowledge Management Foundations, Knowledge
Taxonomies, Intellectual Capital Management and Communities of Practice
(transformed into an online course in 2005).
Lecturer, Concordia University. Montreal, Quebec, Canada. Department of Educational
Technology. Lecturer, 1995-1997.Courses taught: Cybernetics and Systems
Science Introduction to Educational Computing
RESEARCH GRANTS AND CONTRACTS
Major Grants and Research Contracts:
Project Title
Knowledge management in higher
education: towards a preliminary model
Antecedents to organizational learning:
towards a maturity framework
Principal
Investigator
K.Dalkir
(CI J Beheshti)
K. Dalkir
Agency
Amount
Submitted
2011
Submitted
2012
$150,710
2008
$36,600
CEFRIO and
Agence de
Santé
Montérégie
CEFRIO –
Oxfam Québec
2007
$39,300
20062007
$192,000
P. Pluyé
(McGill
Medicine)
CIHR
2007
2009
K. Dalkir
Department of
National
Defence
(CRTI)
Industry
Canada
Heritage
Canada
Industry
Canada
20042005
$23,380
20022003
20022003
20022004
$23,250
Heritage
Canada
CEFRIO and
Hydro-Quebec
20022004
20042005
$23,250
Towards a Theoretical Model of Sharing and
Preserving Critical Knowledge in a
University.
Pre-project study: to develop a research
project to help implement knowledge
sharing, organizational learning and change
in parallel with healthcare reform in Québec
Diagnosis and evaluative tools to identify,
and evaluate the effectiveness of collective
learning processes within Oxfam-Québec
The impact of technology-enabled
knowledge translation in health
professionals: validity of new assessment
method
CRTI Knowledge Management Metrics:
Assessing the success of CoPs for a
horizontal anti-terrorist organization
K Dalkir
(CI - J.
Beheshti)
K. Dalkir
(with A.
Rondeau, Univ
de Mtl, Hec)
K. Dalkir
How Individual Differences Affect
Knowledge Sharing
The Effect of Communication Channels on
Knowledge Acquisition
The Creation of a Knowledge Type
Taxonomy to Facilitate Knowledge Sharing.
K. Dalkir
Measuring the Impact of Successful
Knowledge Transfer
Knowledge Mapping for Intergenerational
Knowledge Transfer
K. Dalkir
K. Dalkir
K. Dalkir
K. Dalkir
SSRHC
Date
Project
Management
Institute
SSHRC
$30,000
- $217,575
$23,250
$23,226
$23,920
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PUBLICATIONS
Peer-Reviewed Books
McIntyre, S., Dalkir, K., Perry, P. and Kitimbo, I. (in preparation – to be published 2013).
Utilizing Evidence-Based Lessons Learned for Enhanced Organizational Innovation and Change.
Hershey, PA: IGI Global.
Dalkir, K. (2005). Knowledge management theory and practice. Boston, MA: Elsevier:
Butterworth-Heinemann.
Dalkir, K. (March 2011). Knowledge management theory and practice. Second Edition.
Boston, MA: MIT Press.
Dalkir, K. (to be published in 2012). Knowledge management theory and practice. Second
Edition. Korean version. Eric Yang Agency (EYA), South Korea.
Peer-Reviewed Chapters in Books
Dalkir, K. (to appear in 2013). Trends in organizational culture, social media and knowledge
sharing. Invited chapter for Rao, M. (Ed). The Knowledge Management Chronicles.
Submitted May 2012
Dalkir, K. (2012). Cross-cultural technology-mediated collaboration: case study of Oxfam
Quebec and Peru. Ch. 4 in Liebowitz, J. (Ed). Knowledge Management Handbook:
Collaboration and social networking. Second Edition. Boca Raton, FL: Taylor and
Francis. Pages. 47-62.
Dalkir, K., and McIntyre, S. (2011). Measuring intangible assets: Assessing the impact of
knowledge management in the S&T fight against terrorism. Chapter 8 in: Identifying,
Measuring, and Valuing Knowledge-Based Intangible Assets: NewPerspectives. V.
Bélén (Ed.). Hershey, PA: IGI Global Pages 156-176.
Dalkir, K. (2011), Measuring the impact of social media: connection, communication and
collaboration. Chapter 2, in Social knowledge: Using social media to know what you
know. J.P. Girard and J. L. Girard (Eds). Hershey, PA: IGI Global. Pages 24-36.
Dalkir, K. (2009). Computer-mediated knowledge sharing. Chapter in E-Collaboration:
Concepts, methodologies, tools and applications. Volume 1. N. Kock (Ed).
Hershey, PA: Information Science Reference Publishing. Pages 48-66.
Dalkir, K. (2009). Organizational memory challenges faced by non-profit
organizations: three case studies. Chp. 12 in, J. Girard (Ed.) Building Organizational
Memories: Will you know what you knew? Hershey, PA: IGI Global. pp.165-183.
Dalkir, K. (2007). Case study of knowledge management and competitive intelligence –
an integrated approach to developing successful strategies and measuring ROI. In, Jay
Liebowitz (Ed.) Making Cents Out of Knowledge Management and Competitive
Intelligence. Lanham, MD: Scarecrow Press/Rowman & Littlefield. pp. 91-99.
Dalkir, K. (2007) Characterization of knowledge sharing channels on the Internet.
Chapter V in, Building the Knowledge Society on the Internet: Making Value from
Information Exchange. Ettore Bolisani (Ed). Idea Publishing Group. pp. 89-119.
Dalkir, K. and Wiseman, E. (2006). Knowledge Elicitation, Organization and
Dissemination in a Knowledge Network: The Role of Knowledge Brokers. Chapter in,
Current Research in Information Sciences and Technologies. Multidisciplinary
approaches to global information systems. Guerrero-Bote, V. (Ed). University of
Extremadura and the Open Institute of Knowledge. Vo. I. pp. 471-475.
Dalkir, K. (1990) Amethyst: an Integrated Multi-Expert Pay and Benefits Advisor
System. In C.Y. Suen and R. Shinghal, (Eds) Operational Expert Systems in
Canada. NY: Pergamon Press.
Peer-Reviewed Journals
Dalkir, K., and Mondou, E., (2011). An organizational learning odyssey: case study of
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an international aid agency. International Journal of Knowledge, Culture and Change
Management, (10):9:93-106.
Dalkir, K. (2010). La conintuité du savoir : préservation et transmission du savoir dans le
secteur public. Télescope, 16(1); 146-167.
Lin, Y. and Dalkir, K. (2010). Factors affecting KM implementation in the Chinese
community. International Journal of Knowledge Management, 6(1): 1-22.
Dalkir, K. (2008). La gestion des connaissances dans les organisations québécoises :état des
lieux, enjeux actuels, avenir. Documentation et Bibliothèques, 54(2):pp. 139-142. Also
published as Argus, 37(1): 139-142.
Dalkir, K., Wiseman, E.,Shulha, M., and McIntyre, S. (2007). An intellectual capital valuation
approach to a government organization. Management Decision, 45(9): 1497-1509
Grad, R., Pluyé, P., Hanley, J., Marlow, B., Macaulay, A., and Dalkir, K. (2007).
Validation of a method to assess the impact of electronic knowledge resources on
clinicians. Special eHealth issue. E-Service Journal, 5(2): 113-136.
Dalkir, K. (2007). The effective use of stories as vehicles of organizational learning and cultural
change: the case study of a utility company. The International Journal of Knowledge,
Culture and Change Management, 7(11). Available at
http://ijm.cgpublisher.com/product/pub.28/prod.733.
Kitimbo, I. and Dalkir, K. (t2007). The application of knowledge management to higher
education. 20 p. Mousaion, XXIV. TB van der Walt, Editor.
Dalkir, K., Bilodeau, E., Wiseman, E. (2005). The value of networks. Journal of Knowledge,
Culture and Change Management,Vol 4. M. Kalantzis & B. Cope (Eds).
Dalkir, K. and Wiseman, E. (2004) Organizational storytelling and knowledge management: a
survey. Storytelling, Self, Society: An Interdisciplinary Journal of Storytelling
Studies, 1(1): 57-73.
Pelletier, S-J., Arcand, J-F. and Dalkir, K. (1996) State of the art in intelligent agents: some
R&D applications at CITI. Canadian AI, Special Issue on Agents, Spring, 1996.
Peer-Reviewed Encyclopaedia Entries
Dalkir, K. (2009). Knowledge Management. Encyclopedia of Library and Information
Science. Third Edition. M. Bates and M. Mack (Eds). Pages 3129-3138.
Dalkir, K. (2009). Knowledge Management Models. Encyclopedia of
Library and Information Sciences. M. Bates and M. Mack (Eds.) Pages 3139-3146.
Conference Proceedings: Peer-Reviewed Paper
Jimenez-Narvaez, M-L., Segrera, A., Dalkir, K., and Gardoni, M. (Accepted 2012) ICTsupported design education in remote teams: case study of the charette method applied to
experiential learning. 17 pp. To be published in the Proceedings, International Scientific
Conference on ICT and Education, Montreal, Qc, Canada. May 2012.
Jimenez-Narvaez, M-L., Dalkir, K., and Gardoni, M. (Accepted 2012). Harnessing
computing technologies within innovative Quick-Term Project (QTP) development: case
study of innovation at ETS-Montreal 16 pp. To be published in Proceedings,
PICMET’12, Portland International Conference on Management of Engineering and
Technology. Vancouver, BC, Canada, July 2012. (to be available on cd-rom)
Jimenez-Narvaez, M-L., Dalkir, K., and Gardoni, M. (Accepted 2012) Managing
knowledge needs during new product lifecycle design on Quick-Term Project (QTP)
development: case study of 24 hours of innovation – ETS Montreal. 10 pp. To be
published in Proceedings, Fifth International Conference on Product Lifecycle
Management, Montreal, Qc, July 2012.
Dalkir, K., Beheshti, J. and Blanchard, N. (Accepted 2012). Organizational memory in
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institutions of higher education: A case study. To be published in Proceedings, 12th
International Conference on Knowledge, Culture and Change, Chicago, USA. July 2012.
Kitimbo, I., and Dalkir, K., (Accepted 2012). Learning from experience: An exploratory study of
knowledge reuse in project based organizations. To be published in Proceedings, 12th
International Conference on Knowledge, Culture and Change, Chicago, USA. July 2012.
Kitimbo, I., and Dalkir, K. (2012). An exploratory study of lessons learned practices in project based
organizations. To be published in Proceedings, PMI Education and Research Conference,
Limerick, Ireland, July 2012.
Kitimbo, I., and Dalkir, K., (2010). Towards a model for structural capital valuation in
Canadian universities. Proceedings, ICKM 2010, Pittsburg, PA. Available on CD.
Dalkir, K., and Mondou, E. (2010). Critical success factors in becoming a learning organization:
case study in the non-profit sector. Presented at the Tenth International Conference on
Knowledge, Culture and Change, Montreal, Qc, Canada. July 2010. Available online at:
http://2010.theorganisation.com/.
El Kadi, A., and Dalkir, K. (2010). What Challenges Confront Quality Assurance and
Accreditation Initiatives In Egypt? An Empirical Case Study on the Higher Education
Enhancement Project HEEP. Proceedings ICIME, South Africa. International
Conference on Information Management and Evaluation, University of Cape Town,
South Africa on 25th & 26th March 2010.
Wiseman, E., Dalkir, K., McIntyre, S. (2007) “An intellectual capital evaluation approach:
measurement model and methods used in the Canadian Government Science and
Technology Anti-Terrorist Organization”, Christopher Bart, Nick Bontis, Patricia
Wakefiled (Eds). Proceedings of the 28th McMaster World Congress. January 24-26,
Hamilton, Canada. (available on CD) Awarded best paper in Strategic Business
Valuation stream.
Affa’A, F. and Dalkir, K. Research theme networks to re-think the relationships between
government, research and educational systems relevant to rural Cameroon. In,
Proceedings, Triple Helix 6. 6th Biennial International Conference on University,
Industry and Government Linkages. Singapore. May 2007.
Dalkir, K., Wiseman, E., and McIntyre, S. (2006). An innovative measurement framework for a
government, community-based knowledge management initiative. (12 pp). In, Procs,
European Conference on Knowledge Management, P. Feher, Ed. pp. 662-670.
Budapest, Hungary, Sept. 2006.
Affa’a, F.-M. and Dalkir, K. (2006). Linking University Research to Production Systems
within the Context of a Poverty Reduction Strategy: Case Study of Cameroon. Paper
presented at Triple Helix Ethiopia Special Conference, The University and Development,
May, 2006.
Champoux, P. and Dalkir, K. (2006). The knowledge bridge between Army operations and
training: knowledge reuse as a key factor of success. In, Proceedings 11th ICCRTS
conference (coalition, command and control in the networked era). Greenwich, UK,
September 2006.
Kitimbo, I. and Dalkir, K. (2006). Perspectives on the African university as a learning
organization. In, Proceedings, Knowledge Management in Higher Education,
Pietermaritzburg, South Africa, February 22-24, 2006. 20 pp.
Dalkir, K. (2005). Using communities of practice to support classroom teaching. In,
Proceedings, Ed-Media 2005, June 2005, Norfolk, VA: Association for the
Advancement of Computing in Education, pp. 2420-2427.
Bouthillier, F. and Dalkir, K. (2005). Knowledge management and competitive intelligence:
examination of similarities, differences and intersections. S. Hawamdeh (Ed).
Knowledge management: Nurturing culture innovation and technology.
Proceedings of the 2005 International Conference on Knowledge Management. NJ:
World Scientific. pp: 603-610.
Dalkir, K. and Lemieux, S. (2005). KM in small, non-profit organizations. In, Proceedings,
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SLA 2005 conference, June 2005, Toronto, Ontario. Available at: http://www.sla.org.
Dalkir, K. and Jenkins, M. (2004). Social network analysis in context: from a research
methodology to a business tool. Proceedings, 1st ICKM Conference. B. Trezzini, P.
Lambe and S. Hawamdeh (Eds). NJ: World Scientific. pp. 66-75.
Dalkir, K. (2004). Human-knowledge interaction: a conceptual framework for
organizational knowledge sharing. In, D. Remenyi (Ed). Proceedings, International
Conference on Intellectual Capital, Knowledge Management and Organizational
Learning (ICICKM). Reading, UK: Academic Conferences International. p. 93-100.
Toronto, November, 2004. (CD-ROM)
Rao, R., Dalkir, K., & Wiseman, E. (2004). Public access to information and the creation of an
‘information commons.’ ASIST 2004: Proceedings of the 67th ASIST annual meeting,
Chicago, IL, Information Today, Inc., October, 2004. Rhode Island, November,
2004. pp. 198-205.
Dalkir, K. and Keller, M. (2004) Putting knowledge to work in an educational setting: the
Second
Start School project. In, Proceedings, 95th Annual SLA (Special Libraries
Association) Conference. Nashville, Tennessee. June, 2004. Available online at:
http://www.sla.org/content/Events/conference/2004annual/04contribpapers.cfm
Dalkir, K. and Wiseman, E. (2004). Innovative use of a community of practice in higher
education. In, Proceedings, SALT (Society for Applied Learning Technologies)
Conference. Orlando, Florida. February, 2004, 9pp. (CD-ROM)
Dalkir, K., McIntyre, S. and Keller, M. (2004). Leveraging organizational frameworks to
enhance
the flow of information: knowledge archaeology techniques. In C. Bart, N. Bontis and
M. Head (Eds.), Conference Proceedings of the 25th McMaster World Congress,
Hamilton, Ontario: McMaster University. (CD-ROM).
Dalkir, K. (2003) Visioning workshops for knowledge Management: the role of concept analysis
and its contribution to organizational intellectual capital. In, Proceedings, The World
Congress on Intellectual Capital Management, Hamilton, Ontario, January 2003.
Dalkir, K. (2002) How to stem the loss of intellectual capital: a three-tiered approach. In,
Proceedings, Fifth World Congress on Intellectual Capital Management, Hamilton,
Ontario, January 2002.
Conference Papers: Peer-Reviewed Abstract
Bouthillier, F. & Dalkir, K. Competitive intelligence (CI) and Knowledge Management (KM)
technological tools: Convergence, divergence or emergence?” SCIP’07 Presentation.
New York. May 2007.
Affa’a, F., & Dalkir, K. (2004). Une relecture des réformes universitaires camerounaises à la
lumière d’une étude du paradigme de Nonaka. In, Proceedings, ACFAS, Montreal, June,
2004.
Dalkir, K. and Bilodeau, E. (2003). Linking LIS and knowledge management: an innovative use
of a community of practice. In, Proceedings, E-Learn 2003, Phoenix, AZ. Nov. 2003.
Dalkir, K., Wiseman, E., Cormier, A. and Lamy, J-F. (2003) A community-based knowledge
management strategy to foster economic development and innovation in French-speaking
communities outside Quebec. In, Proceedings, CAIS/ACSI 2003, Halifax, May, 2003.
Dalkir, K., Bergeron, P. and Guay, B. (2001). « La gestion de connaissances et la retention du
savoir-faire. » Quebec Colloquium on Quality and Productivity, June 2001.
Dalkir, K., Trevail, R. and Daningburg, S. (1993) Research and development projects in the
performance support systems group at CITI. In, Proceedings of LearnTec’93,
Karlsruhe, Germany.
Arcand, J-F. Champagne, L. and Dalkir, K. (1992) HIT : a hybrid intelligent training system for
knowledge engineers. In, Proceedings of the Third Annual Symposium of the
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International Association of Knowledge Engineers, Washington, D.C.
Régnier, L., Robert, J-M. and Dalkir, K. (1992) How do knowledge engineers work?
In, Proceedings of the Third Annual Symposium of the International Association
of Knowledge Engineers, Washington, D.C.
Emerand, V., Lamarche, A. and Dalkir, K. (1992) DEVERSYS: a practical experiment in
intelligent system development. In, Proceeding s of the Third Annual Symposium of
the International Association of Knowledge Engineers, Washington, D.C.
Lamarche, A., Emerand, V., Dalkir, K. and Fingas, M. (1991) DEVERSYS: a decision support
system to help in the choice of shoreline cleanup methods in oil spills. In, Proceedings of
the Fifth Arctic and Marine Oil Spill Program, Ottawa, Ontario.
Dalkir, K. and Hussain, T. (1991) The schizophrenic nature of a good knowledge engineer. In,
Proceedings of the Fourth UNB AI Symposium, Fredericton, NB.
Dalkir, K. and Banville, M. (1991) The integration of a forms management system with an expert
pay and benefits advisor: the Amethyst/MEMO project. In, Proceedings of the
Canadian Conference on Electrical and Computer Engineering, Quebec City, Qc.
Dalkir, K. (1990) Intelligent tutoring systems: how to get the biggest bang for your training
bucks. In, Procs of the Third International Congress of Informatics, Rio de Janiero,
Brazil.
Dalkir, K. (1989) Training: the best investment. In, Proceedings of the Second Geomatics
Conference. Montreal, Quebec.
Dalkir, K. (1989) How to select artificial intelligence applications: a value-added approach. In,
Proceedings of the Canadian Conference on Electrical and Computer Engineering,
Montreal, Quebec.
Muzard, J. and Dalkir, K. (1989) The role of the knowledge engineer in the negotiation of expert
system projects. In, Proceedings of the International Association of Knowledge
Engineers Conference, Washington, D.C.
Dalkir, K. (1989) The usefulness of expert systems as intelligent, on-the-job training aids. In,
Proceedings of the Sixth Canadian Conference on Instructional Technology, Halifax,
Nova Scotia.
Dalkir, K. (1989)Artificial intelligence applications in office automation. In, Proceedings of the
Office Systems Research Association Conference. Dallas, Texas.
Dalkir, K. (1988) QUARTZ: un système expert pour l’évaluation des propositions des projets.
Dans, les Actes du 56ième Congrès de l’ACFAS. Moncton, Nouveau-Brunswick.
Dalkir, K. (1987) QUARTZ: an intelligent assistant for the analysis and evaluation of project
proposals. In, Proceedings of IEEE Montech Compint’87 Conference, Montreal, Que.
Mitchell, P. and Dalkir, K. (1986) C/CASTE: an artificial intelligence-based computer-aided
learning system. In, Proceedings of the Fifth Canadian Symposium on Instructional
Technology, Ottawa, Ontario.
Dalkir, K. (1986) C/CASTE: a cybernetic approach to computer-aided learning. In,
Proceedings of the American Society for Cybernetics Conference, Washington, D.C.
Dalkir, K. and Small, C. (1985) Design and use of a dynamic knowledge base system
for computer-aided learning. Dans, Les Actes du Conférence CIPTE. Esterel, Qc.
Invited Talks and Presentations
Overview of knowledge organization. ETS, May 2011.
KM processes and tools for convergence in libraries. VSCLA (American Library Association)
and ASCLA (Association of Specialized and Cooperative Library Agencies). Jan. 2011.
KM: What keeps you up at night? Qu’est-ce qui devrais vous empêcher de dormir? SLA
Eastern Chapter Conference. Oct. 2011.
CoPs and Employee Networks, NRCan Knowledge ShareFair, Government of Canada,
Jan. 2012.
Benchmarking survey of KM best practices in knowledge retention and transfer.
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National Resources Canada, Corporate Group on KM Strategy. April, 2010.
KM Technologies for Law Firms. Stikeman and Elliott. April 2010.
Knowledge retention and transfer strategies. CEFRIO-ENAP seminar for Quebec Public Service
Managers. February, 2010.
KM Research at McGill. Faculty of Education and DAUR. January 2007.
Overview of KM strategy. Canadian Space Agency, February 2007.
Knowledge sharing channels and technologies. CEFRIO. May 2007.
Introduction to KM in a non-profit setting. NetCorps. March 2007.
Knowledge Management : Implications and Potential for Libraries, The Education Institute,
audio
conference, November 2006/
Presentation of the CAIS/ACSI Association, EBSI, Université de Montréal, Nov, 2007
Panelist, The Knowledge-Based Society: New challenges and issues. CEFRIO International
Symposium on Knowledge Management. Oct/Nov, 2006. Quebec, Quebec
Application of Knowledge Management to Universities. University of Montreal Knowledge
Management Research Group. June 2006.
Knowledge Management in Medical Research. Cardiology researchers group. Sacré Coeur
Hospital. May 2006.
Knowledge Management Introduction. Conference Board of Canada Council for Information
Technology Executives Meeting. May 2006.
Knowledge Management: A new frontier for library and information professionals. Quebec
Library Association Conference, May, 2006.
Knowledge Management to Ensure Knowledge Continuity and Prevent Knowledge Loss.
Conference Board of Canada Council of Chief Information Officers. May 2006.
Knowledge Management Baseline Audit. Department of National Defence, Director General
Strategic Change, April, 2006.
The Future of KM. Conference Board of Canada Knowledge Sharing Network. February, 2006.
Knowledge Management Metrics. DND KM Gathering, January 2006.
Key Knowledge Management Concepts. Health Canada. October 2005.
Rôles et compétences requises en gestion documentaire dans un processus de gestion de
connaissance. Hydro-Quebec. June 9, 2005.
Knowledge Management in Law Firms, Law Librarians Association, April 2005.
Communities of Practice. Invited Keynote talk. CAPLA (Canadian Association for Prior
Learning Accreditation) Annual Conference. November, 2004.
From Educational Technology to KM via Applied Epistemology. Lecture – Concordia
University
Educational Technology Program. PhD Seminar Series. Jan. 2004
KM and Law Firms. With Nathalie Bélanger. Canadian Bar Assocation. Nov. 2004.
La gestion des connaissances et les communautés de pratique. Présentation. Congrès Annuel.
La Centrale. Montreal, Sept. 2004.
Panelist. EGSS Conference on Doing, Knowing, Sensing…Creating Webs of Learning. Faculty
of Education. McGill University. Nov. 2004.
Communities of Practice, Keynote, CAPLA Annual Conference, November 2004.
Knowledge Management and Law, The Canadian Bar Association, November 2004.
The Roles and responsibilities of special librarians and how they have changed with the advent of
Knowledge Management. SLA Student Chapter Dinner. Montreal. March 2004.
Panelist on Knowledge Management. SLA Local Chapter, April, 2004.
How to Apply KM. Annual Meeting, Transport Canada Librarians, March, 2004.
Knowledge Management and Communities of Practice. World E-Commerce Centre
Conference. Gatineau, Quebec. April 2004.
From Educational Technology to Knowledge Management via Organizational Epistemology.
Concordia Educational Technology PhD Forum Seminar. Jan. 2004.
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Knowledge Management for Succession Planning, InterDoc Symposium, Montreal, May, 2003.
Knowledge Management and Corporate Memory. CIM 2003, Montreal, May, 2003.
Knowledge Archaeology for Anti-Terrorism, KM in the Public Sector Conference, Ottawa,
May, 2003.
Invited Keynote Speaker on Knowledge Management, ASTED 2002 Conference, Montreal,
November, 2002.
Invited Speaker on Knowledge Management, IFIP World Congress on Computers Conference,
Montreal, August, 2002.
Invited Speaker on Knowledge Management, COM2002 Mining and Metallurgy Conference,
Montreal, August, 2002.
“Knowledge Culture.” Invited Speaker, DND Symposium on Productivity. Project
Management Institute of Ottawa. Ottawa, Ontario, September 20, 2001.
Improving Learning Modeling via the Integration of Learner Characteristics and Learner
Behaviors. National Research Council, Information Technology Colloquim.
Lifelong Learning: New Paradigms in Adaptivity. Invited Speaker, Professional Development
Conference, Ottawa, Ontario.
Other Publications (non-peer-reviewed)
Lemieux, S. and Dalkir, K. (2005). Knowledge Management in the Non-Profit Sector: Case
Study of La Centrale. Information Outlook, 10(1): 13-16.
Dalkir, K. (2003). Mining grey matter gold before it vanishes. DM Review. January 2003.
Tremblay, A. and Dalkir K. (1999) A model for wireless evolution. Economic and
Technology Development Journal of Canada, February 1999.
Dalkir, K. (1994) New learning tools. Joint Report, Canada-European Community,
DELTA Program.
Dalkir, K. (1992) A neural network primer/Un aperçu des réseaux neuronaux.
Interactive Course Module, Neural Network Computing Course, Department of
Information Sciences, UQAM.
Dalkir, K. (1990) Intelligent tutoring systems. Technical Report. Industry Canada
Dalkir, K. (1989) Artificial intelligence in Canada. Technical Report. National Research
Council.
Posters
Dalkir, K., & McIntyre, S. (2004). Knowledge management (KM) in crossorganizational counter-terrorism science and technology. ISKO (International Society for
Knowledge Organization) Conference, London, UK. July 2004.
Dalkir, K., Wiseman, E. and Bilodeau, E. (2005). WebCT to support CoP learning at
McGill. ASIST IA Summit, Montreal, Quebec, Canada. March 2005.
Book Reviews
The Internet in Everyday Life. B. Wellman and C. Haythornthwaite (Eds). In, Canadian
Journal of Information and Library Science. Fall, 2003.
Knowledge Management. S. Al-Hawandeh. Emerald Journals. (in preparation).
Workshops/Seminars/Customized Training
• NRCan talk CoPs and Employee Networks, NRCan Knowledge ShareFair, Government
of Canada, Jan. 2012
• Introduction to KM and Knowledge Continuity Management for the Healthcare sector.
Classe des maîtres, Association Québecoise d’établissements de Santé et de Services
Sociaux (AQESSS). Nov, 2011.
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Communities of Practice. Corporation des bibliothécaires professionnels du Québec,
2006.
Online KM Seminar for the Education Institute, Fall 2006.
Knowledge management strategy. Defence Learning Networks. January 2006.
Knowledge Management Overview. Federal Government Librarians. November, 2005
Planification Stratégique. La Centrale, March 2005. La gestion des connaissances pour
les bibliothècaires, Corporation des bibliothécaires professionnels du Québec, March
2005
Knowledge Management Strategy, Health Canada HECS Branch. April, 2004.
Overview of KM Theory and Techniques, Canadian Forest Services, November, 2003.
Communities of Practice, Ericsson Research, October 2002.
Knowledge Management: Key Concepts and Applications. Infoway Canada. Nov. 2002.
Principles of Performance Support Systems, Fujitsu, Tokyo, Japan. January, 2001
MEDIA INTERVIEWS
Where are we in KM today? Réjean Roy. Perspectives Journal. CEFRIO. June 2012.
Overview of KM research. McGill Headway. Volume 2, no. 2. Winter 2007.
Corporate Chronicler. In Focus Fall/Winter 2006 issue
Future trends for Knowledge Management, SRC, October, 2006.
KM, Deloitte Touche Industry Report on Knowledge Management. Aviva Rabinovitich,
March 2006.
KM. Information Highways, Paul Weinberg, March 4. 2005.
La Cartographie des Connaissances – Votre réservoir de savoirs est-il bien plein? Réseau
CEFRIO, Réjean Roy, June 2004.
Knowledge Management in Canada, Globe and Mail, Sept. 4, 2002
KM and the Babyboomers, Channel News, James Lewis, Sept. 6, 2002
Minding the Company Lore, Christian Science Monitor, Steven Savides, Nov. 12, 2002
Proven Strategies for Managing Corporate Intellectual Capital, CIM Review, Heather
Ednie and Laura Mottola Oct. 25, 2002
Knowledge Continuity, DM Review, January 2003
Transfert des connaissances intergenerationnel, Corporative, Rejean Roy, April 2004
PROFESSIONAL ACTIVITIES
Board member Expert Systems with Applications, Elsevier. 2011 Editorial Advisory board, AJIST (Asian Journal of Information Science and Technology)
2011 –
Associate Editor, Volume 11, Issue 1 of the International Journal of Knowledge, Culture and
Change Management. Common Ground Publishing. Brian Kornell, Commissioning Editor.
Conference Chair, ICICKM (International Conference on Intellectual Capital, Knowledge
Management and Organizational Learning), to be held in OCTOBER 2009
President, Special Libraries Association Eastern Chapter (2010-2011)
President-Elect, Special Libraries Association (SLA), Eastern chapter (2009-2010)
SLA University Liaison (2011-2013)
Co-Program Chair, CAIS Conference 2007 (Canadian Association for Information
Science)
Guest Editor, CSIC (Computer Society of India Communications), special issue on tacit
knowledge
Associate Editor, International Journal of Knowledge, Culture and Change Management,
Volume 4, Volume 10.
University Liasion SLA Eastern Canada Chapter
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Reviewer
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Journal of Information and Knowledge Management 2012 to present
Education for Information Journal
Connections Journal
Journal of Knowledge, Culture and Change Management
McGill Journal of Education
Social Sciences and Humanities Research Council
CAIS Conference
CJILS/RCSIB Canadian Journal of Information and Library Science
ASIST conference
JCDL conference
Board Member
• CAPLA (Canadian Association for Prior Learning Assessment)
• La Centrale Board (Artists’ Centre)
• Secretary, CAIS (Canadian Association for Information Science) Secretariat
(2007 – 2009)
• Editorial Advisory board, AJIST. Asian Journal of Information Science and
Technology. 2011 –
• Board member Expert Systems with Applications, Elsevier
Committee Member
• ALISE Teaching Excellence Award committee (2007-2009)
• Education Merit and Honorary Awards committee
• University Academic Policy Committee (APC) (2011-2013)
• University Committee on Recruitment with Tenure (2011-2013)
• Faculty of Education Graduate Program Review Committee (2011-2012)
• SIS Currciulum committee
• SIS Student Standing committee
• SIS Scholarship Committee
• Comité de concertation – Réseau d’hopitaux pédiatrique
PRIOR WORK EXPERIENCE
Prior to joining McGill University, Dr. Dalkir was Director of Global KM Services at DMR
Consulting. Dr. Dalkir has been actively involved in the transfer of knowledge management
(KM) and electronic performance support systems (EPSS) to clients in Europe, Japan and North
America. She has developed and delivered workshops to create client awareness and subsequent
buy-in for initiatives in the financial, insurance and information technology sectors. She has
played a senior consultant role in mandates ranging from intranet environments to communities
of practice. More recently, she has developed new consulting services in the areas of knowledge
transfer for succession planning due to employee turnover, KM strategy roadmaps, KM maturity
level assessments and KM intersections with CRM, Business Intelligence and Change Adoption.
Within the DMR Knowledge Management Program, she has most recently done work in the area
of internal KM benchmarking, internal KM program definition and research on KM trends.
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Prior to joining DMR, Dr. Dalkir was with Microcell Labs, an applied R&D organization in the
field of Personal Communication Systems (PCS) or digital mobile telephony. She was Director
of the Centre for Strategic Knowledge, responsible for the initiation and coordination of a number
of applied research and development activities for knowledge-based customer modeling. Before
that, Dr. Dalkir was Head of the Performance Support Systems research program at CITI (Centre
for Information Technology Innovation), part of Industry Canada. There she developed almost a
decade of experience as she carried out a number of mandates for diverse clients including those
in the aerospace, training, and environment and manufacturing sectors. Dr. Dalkir began her
career as a knowledge engineer at the Centre for System Research, affiliated with Concordia
University. It was there that she gained expertise in all areas of applied epistemology, especially
in the encapsulation of knowledge in ‘executable’ forms, in conjunction with a cybernetic or
systems science approach to knowledge engineering.
DETAILED WORK EXPERIENCE
DMR/Fujitsu Consulting
March 1999 – July 2002
Department of National Defence, Defence Research Establishment at Valcartier (DREV) Quebec
City, Quebec
Summary of KM R&D trends. Recommendations for a KM R&D program.
DMR Consulting, Global Operations, Washington, D.C.
Research on internal KM investments and ROI in leading KM practices
Department of National Defence, Ottawa, Ontario.
Project Management Certification Program – Best Practices and Lessons Learned
INCO, Toronto
Intellectual capital management (ICM) expert to help the company identify and better
leverage its intellectual assets in the form of techniques, specialized expertise and
know-how. Preparing a series of workshops to help INCO executives become
familiar with the key concepts in ICM and to prioritize their ICM initiatives. This is
done in conjunction with parallel work in content management and change
realization. Development of a KM strategy for INCO for both short and long-term
objectives.
Department of National Defense, Ottawa
Pilot project in knowledge management in conjunction with the Defense Research
Centre at Valcartier, Québec. Definition and implementation of a pilot KM project to
capture and leverage the accumulated lessons learned database of the DND.
DMR Consulting Global Operations, Washington, D.C.
Benchmarking study of successful internal knowledge management implementations
in consulting companies and KM leaders such as Buckman Labs and Chevron. KM
Strategy for internal knowledge management at Fujitsu Consulting together with UK
and NJ offices.
Wolters-Kluwer Publishing, Belgium
Knowledge Management specialist to help the company enter the online publishing
business. Developed detailed KM strategy, prioritized recommended KM initiatives,
risk assessment, KM, CRM and Change Adoption maturity level assessments and
footprints.
Transport Canada, Regulatory and Safety Inspection Secretariat, Government of Canada
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Project lead on Knowledge Transfer Project, a pilot project to field test a variety of
knowledge capture, sharing and retention methods with three different target groups at
Transport Canada. Conducted structured one-on-one interviews with experts due to retire
within the next year. Conducted facilitated workshops with communities of practice in order
to capture and model the knowledge management processes, both those existing today and
those desired in the future. Assessed KM maturity of the organization as well as cultural
footprint and readiness to adopt proposed changes. Prepared and presented KM strategy to
senior management.
Société d’Assurance d’automobile du Québec (SAAQ)
Senior KM consultant responsible for an assessment of current knowledge management
maturity level of the SAAQ together with recommendations and priorities for current and
planned initiatives. Conducted a series of workshops to familiarize managers with
knowledge management practices and to share with them the priority KM initiatives to be
implemented. Produced draft KM strategy plan for the next five years. This plan was
subsequently approved and is currently being implemented.
Fortis Banque, Brussels, Belgium.
Helped the bank to put into place a more effective means of internal communication of
policies, following a three-way merger. An intranet environment was redesigned using a
task-oriented approach. A KM awareness seminar and project definition workshop served to
convey key KM concepts to participants as well as to identify priority initiatives to be
addressed. Produced a high-level KM strategy for the bank.
Amdahl Corporation (Sunnyvale, CA)
Helped assess KM maturity level, identify target KM initiatives and to implement a transition
plan, together with change management objectives. A draft KM strategy was prepared and
presented to the company president and executive committee.
Knowledge Management Awareness Seminar (DMR)
Designed, developed, validated an interactive seminar which was then offered as a
knowledge transfer service to clients. The seminar is modular (with multiple formats),
interactive (with group activities) and customized (with relevant content from the client’s
context, gathered through preparatory interviews). Currently adapting content for an email
KM awareness program for DMR-North America.
Corporate Internal Knowledge Management Project (DMR)
KM Architect for a multidisciplinary team that is redesigning and implementing corporative
knowledge management processes within DMR. Conducted KM benchmarking, KM metrics
and assessed the KM maturity of DMR. Currently conducting the knowledge mapping of
organizational intellectual assets.
E-Learning System Architect/Project Manager Boeing BCAG IS (Seattle, WA)
Designed, developed and implemented the learning and technology-based components of an
accreditation program for 10 DMR-P roles for BCAG IS personnel. A total of 2000
employees are expected to pass through the accreditation system in the next four years. The
infrastructure includes automated information technology elements such as test delivery,
scoring as well as item analysis for the continual evaluation and improvement of accreditation
materials.
Electronic Performance Support Systems (Fujitsu)
Designed and delivered a formalized method for EPSS. A three-day workshop was prepared
to help the client better appropriate this approach. Participants from Fujitsu attended this
session and received additional coaching to be able to market EPSS services.
Personalization Services (DMR)
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Responsible for the personalization services within the KM Competency Centre. Currently
developing a service offering in this areas for clients wishing to dynamically customize their
external web sites, their internal KM systems and others in order to better adapt to individual
needs. This type of dynamic or ‘real-time’ profiling will go beyond what is currently
available in the e- commerce market.
Régie des Rente du Québec (RRQ)
Project leader for the development of an EPSS prototype for the RRQ (including authoring
modules for distributed content creation and updating) together with a formal norm or
guideline for the development of such systems within their department.
Internal Knowledge Management for Benefits Realization (DMR)
Knowledge architect on a team that designed a community of practice in order to better
promote best practices and re-use of knowledge in the Benefits Realization practice of DMR.
Knowledge Management Environment for the ITSM community (DMR).
Participated in the development of a task-oriented KM environment for IT Service
Management practitioners. This was done using the QuickStart EPSS prototyping
tool and involved participants from Europe and North America.
Microcell Labs
September 1996 – March 1999
Microcell Labs is part of the Microcell Telecom group of companies. Microcell received one of
the four national Canadian licenses for Personal Communication Systems (digital mobile phones
for voice and data services). Microcell Labs has an international mandate to carry out applied
research and development in order to bring about the next generation of mobile phones.
♦ As Director of the Centre for Strategic Knowledge, was responsible for a multidisciplinary
team to put together a toolkit, a methodology and the expertise necessary to convert raw
customer data into corporative strategic knowledge. A customer modeling toolkit was
assembled, consisting of statistical and data mining components. Customer models were
developed in order to drive adaptive PCS network interactions. A Knowledge Management
Systems was designed and a prototype implemented in order to create, store, disseminate and
add value to knowledge.
♦ As Research Director, Design Centre Project, established a research and development team of
11 specializing in customer profiling using intelligent agents, adaptive neural networks, data
warehousing and data mining technologies. A prototype data warehouse was implemented as
a proof of concept and subsequently migrated out as a corporate system.
♦ Participated in the Jewel/Saraïde initiative: a joint venture with Nortel (and Omnipoint). The
project involved device and user profiling in order to render voice and data communications
device independent and user adaptive.
♦ Conducted feasibility analyses for project opportunities in speaker-adaptive voice recognition
(Sun Labs East), seamless personal communication networks (National Research Council),
Indoor Propagation Tool (Microcell Connexions – responsible for the network).
CITI (Centre for Information Technology Innovation)
January 1987 – August 1996
As Head, Performance Support Systems Research Program, created, validated and successfully
deployed a strategic and scientific business plan for the program. Put together a 15-member
multidisciplinary team and generated revenues in excess of $400k (Cdn) with industrial partners
in technology transfer joint ventures. Established strategic alliances with clients, partners and
other research organizations around the world. Produced AND, a distributed neural network
architecture and HIT, a hybrid knowledge-based and neural network system that dynamically
creates a user profile to adapt content and format of a computerized learning environment.
Responsible for a number of contracts with clients, as described below.
♦ Electronic Meeting Facilitator: an agent-based software designed to help in the planning and
the conduct of meetings of geographically dispersed participants (for CGI).
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♦ AccessTV: An advanced user interface was developed for Televitesse (owned by Newbridge)
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that enables intelligent television agents to monitor real-time newscasts and alert users when
items they are interested in appear.
Intelligent Diagnostic Mechanisms: a multi-agent architecture developed for Mitel within the
context of their network products. Intelligent agents were developed to help implement selfmonitoring, diagnosis and troubleshooting in order to ensure intelligent network management
services to Mitel clients. Consulted on the design of the next generation of integrated
advance phones to be marketed by Mitel.
CampusVideo Project: provided intelligent EPSS functions in a portable or mobile
videoconferencing system marketed by Visiocom. These functions help promote
collaborative work and learning at a distance.
Remote Case-Based System: consulted on the design and development of an intelligent
troubleshooting system with Atlantis Aerospace and Dupont Chemicals. The system assists
maintenance personnel troubleshoot plastics extrusion machines at Dupont plants around the
world.
Department of Fisheries and Oceans: Consulted for RADIAN to adapt the Industry Canada
employee orientation toolkit in order to make it internet-enabled and in order to take
advantage of user modeling and adaptivity.
PRESENS Project: consulted for ADGA in the design and development of an electronic
performance support system for social service workers and others who intervene in child
protection and welfare decisions. The EPSS system was implemented in 16 Youth Services
centres across the Province of Quebec.
STEALTH Project: an interactive electronic technical manual (IETM) tool for CAE
Electronics. This system was designed and implemented as an electronic advisory library and
training system for CAE simulator maintenance personnel. The Stealth system also supports
users in the retrieval of relevant documentation based on similar cases and not based on
individual simulator model manuals.
Distance Learning Toolkit: a set of tools was developed for network-based distance teaching
and learning for both industrial training and academic education. The project evaluated and
integrated advanced learning systems from Canada and Europe into a pilot distance learning
system. Intelligent, free form learning software was included, with shared screen access
between all participants (Condat of Germany, GEMINI and Alberta Research Council of
Canada, and the European Association of Distance Training Universities in The Netherlands).
Telecomm Multimedia: a $28m project devoted to the design and development of telelearning applications. Collaborated on the design of an electronic performance support
system for industrial training (with BGW), the development of a new research centre (GDC)
and required telecommunications infrastructure (with ABL).
TRANSFORM: developed an intelligent workstation for trainers, to assist them in all phases
of training development that makes use of case-based reasoning. With Softwords of BC.
INTERFACE: a $26m project to develop and use an electronic performance support system
for complex real-time applications (such as hydroelectric power plant personnel). With
ADGA.
DEVERSYS: a knowledge-based system integrated with a geographical information system
(GIS) to assist in interventions required during oil spills. This system was subsequently
modified to serve as a both a permanent and interactive exhibit at the Musée Maritime
Bernier. The system was then transferred to the private sector (LGG) for commercialization.
As Manager of the Know-How Group, was responsible for the design, development,
implementation and evaluation of knowledge-based systems in a variety of application
domains, including: fiscal tax planning, strategic business planning and course scheduling.
Member, Scientific Committee, CEFRIO.
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♦ As Senior Knowledge Engineer, carried out feasibility studies on the application of artificial
intelligence techniques to management education using the case study method (Andersen
Consulting). A case study tutor prototype for Rockwood Informatics. Provided scientific
advice to Treasury Board and Revenue Canada Taxation initiatives in EPSS projects.
♦ As Knowledge Engineer, participated in the design and development of a number of
knowledge-based systems, including a human resource management system for the
Department of Communications and a project proposal expert system for provincial and
federal analysts in the Economic Regional Development Assistance program. This system
was subsequently adapted for use by Transport Canada and Telefilm Canada.
Centre for System Research and Applied Epistemology June 1984 to December 1986
Affiliated with Concordia University, the Centre conducts advanced research on self-organizing
systems, cybernetics and intelligent training environments.
♦ Participated in the development of an interactive intelligent environment for learning and
teaching based on Conversation Theory (G. Pask) for the U.S. Army Research Institute. This
system involved modeling of participants, of decision processes and of environmental
changes in order to detect and adapt to patterns in an appropriate manner. The U.S. DND
funded the work for about $1.2m (US).
PROFESSIONAL ASSOCIATIONS
AERA (American Educational Research Association)
ASIST (American Society for Information Science and Technology)
INSNA (International Network for Social Network Analysis)
NSPI (National Society for Performance Improvement)
SALT (Society for Applied Learning Technology)
SLA
(Special Libraries Association)
LANGUAGES
English, French and Turkish
SECURITY CLEARANCE
Secret
16

DALKIR - reseaudesanteenfant.ca

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