Canada - Buyandsell.gc.ca

Public Works and Government Services
Canada
Travaux publics et Services
gouvernementaux Canada
1
1
RETURN BIDS TO:
RETOURNER LES SOUMISSIONS À:
Title - Sujet
Bid Receiving - PWGSC / Réception des soumissions TPSGC
11 Laurier St. / 11, rue Laurier
Place du Portage, Phase III
Core 0A1 / Noyau 0A1
Gatineau
Quebec
K1A 0S5
Bid Fax: (819) 997-9776
Solicitation No. - N° de l'invitation
Amendment No. - N° modif.
G7514-120001/B
002
Client Reference No. - N° de référence du client
Date
G7514-120001
2012-12-06
Canada Student Loans Program (CSLP)
GETS Reference No. - N° de référence de SEAG
PW-$$XQ-006-24747
File No. - N° de dossier
CCC No./N° CCC - FMS No./N° VME
006xq.G7514-120001
SOLICITATION AMENDMENT
MODIFICATION DE L'INVITATION
Solicitation Closes - L'invitation prend fin
at - à 02:00 PM
on - le 2013-04-05
Time Zone
Fuseau horaire
Eastern Standard Time
EST
F.O.B. - F.A.B.
The referenced document is hereby revised; unless otherwise
indicated, all other terms and conditions of the Solicitation
remain the same.
Ce document est par la présente révisé; sauf indication contraire,
les modalités de l'invitation demeurent les mêmes.
Plant-Usine:
Destination:
Other-Autre:
Address Enquiries to: - Adresser toutes questions à:
Buyer Id - Id de l'acheteur
Crober, Robert
006xq
Telephone No. - N° de téléphone
FAX No. - N° de FAX
(819) 956-1206 (
(819) 956-1206
)
Destination - of Goods, Services, and Construction:
Destination - des biens, services et construction:
Comments - Commentaires
Vendor/Firm Name and Address
Raison sociale et adresse du
fournisseur/de l'entrepreneur
Instructions: See Herein
Instructions: Voir aux présentes
Delivery Required - Livraison exigée
Delivery Offered - Livraison proposée
Vendor/Firm Name and Address
Raison sociale et adresse du fournisseur/de l'entrepreneur
Issuing Office - Bureau de distribution
Information Management/Information Technology IM/IT/Gestion de l'Information -Technologie de
l'Information-GI/TI
11 Laurier St. / 11, rue Laurier
12C1, Place du Portage III
Gatineau
Quebec
K1A 0S5
Telephone No. - N° de téléphone
Facsimile No. - N° de télécopieur
Name and title of person authorized to sign on behalf of Vendor/Firm
(type or print)
Nom et titre de la personne autorisée à signer au nom du fournisseur/
de l'entrepreneur (taper ou écrire en caractères d'imprimerie)
Signature
Canada
Page 1 of - de 2
Date
Solicitation No. - N° de l'invitation
Amd. No. - N° de la modif.
Buyer ID - Id de l'acheteur
G7514-120001/B
002
006xq
Client Ref. No. - N° de réf. du client
File No. - N° du dossier
CCC No./N° CCC - FMS No/ N° VME
G7514-120001
006xqG7514-120001
Please see the attached documents
Page 2 of - de 2
ACRONYMS AND GLOSSARY
Introduction
This Appendix contains definitions for acronyms and common terms found throughout
the Scope of Work. Part I defines commonly used acronyms, while Part II defines
common terms.
Part I: Acronyms
AG Auditor General
ATIP Access to Information and Privacy
BIA Bankruptcy and Insolvency Act
BK Bankruptcy
BOC Bank of Canada
CoE Certificate of Eligibility
CIISD Canadian and International Information Security Directorate
CFS Canadian Federation of Students
COTS Commercial Off-The-Shelf
CRA Canada Revenue Agency
CSFAA Canada Student Financial Assistance Act
CSFAR Canada Student Financial Assistance Regulations
CSL Canada Student Loan
CSLA Canada Student Loans Act
CSLP Canada Student Loans Program
CSLR Canada Student Loans Regulations
CSLS Canada Student Loans System
CTI Computer Telephony Integration
DOS Designated Organizational Screening
EDI Electronic Data Interchange
EFT Electronic Funds Transfer
EI Employment Insurance
FAA Financial Administration Act
FAO Financial Aid Office
FAS Financial and Administrative Services
FI Financial Institutions
FIF Financial Institutions File
GBS Government Banking System
GEDIS Government Electronic Delivery Infrastructure Service
GOC Government of Canada
GOL Government On-Line
GRS Guaranteed/Risk-Shared
GSP Government Security Policy
GST Goods and Services Tax
GTIS Government Telecommunications and Informatics Services
HRSDC Human Resources and Skills Development Canada
HTML Hyper Text Markup Language
IPSec Internet Protocol Security
ISL Integrated Student Loan
IT Information Technology
IVR Interactive Voice Response
MAF Management Accountability Framework
MIS Management Information System
NCC National Contact Centre
NSLSC National Student Loans Service Centre
PDB Permanent Disability Benefit
PE Program Evaluation
PFI Participating Financial Institution
PSCD Period of Study Commencement Date
PSED Period of Study End Date
PWGSC Public Works and Government Services Canada
RAP Repayment Assistance Plan
RAP-PD Repayment Assistance Plan – Permanent Disability
R & A Registration and Authentication
RFI Request for Information
RFP Request for Proposal
RG Receiver General for Canada
ROT Revision of Terms
RTG Return to Government
SAIL Student Assistance Information List
SC Secure Channel
SCNet Secure Channel Network
SFA Student Financial Assistance
SIN Social Insurance Number
SIR Social Insurance Registry
SLA Student Loans Administration
SOP Standard Operating Procedures
SOR Statement of Requirements
SP Service Provider
SPS Standard Payment System
SRA Secure Remote Access
SRCL Security Requirements Checklist
SSL Saskatchewan Student Loans
TB Treasury Board
TBS Treasury Board Secretariat
TRA Threat and Risk Assessment
TTY Text Telephone
VPN Virtual Private Network
Part II: Glossary
•
Administrator: the respondent who potentially performs the work set out in this
Scope of Work;
•
borrower(s): individuals who receive a Canada Student Loan (CSL) / Integrated
Student Loan (ISL), including applicants who have not yet received their loans,
those who have paid off their loans and those in repayment;
•
recipient(s): individual(s) who receive a Canada Student Grant, including
applicants who have not yet received their grants; recipients will receive the
same services as borrowers with respect to disbursements; a recipient does not
have to repay the amount received - for the purposes of this Scope of Work, the
term “borrower” will include the term “recipient”;
•
Crown, Canada, Her Majesty or the Government: means Her Majesty the Queen
in right of Canada ( i.e. the Administrator’s client includes various Government of
Canada entities);
•
The Program: the organizational entity accountable for the administration of the
CSLP, consisting of the CSLP Directorate of HRSDC and its Integrated
Provinces partners;
•
CSLP: the business entity as defined by applicable federal statutes and
Integrated Province provincial statutes as described in Section 4, “Mandated
Requirements”;
•
Integrated Provinces: provinces with which the Government of Canada has
developed partnerships in order to integrate the federal and provincial student
financial assistance programs; and
Alternative Payments -A province or territory that chooses not to participate in the
CSLP, but rather to operate its own student assistance program, is entitled to an
alternative payment to assist in paying the cost of operating a similar program.
Appropriate Authority - Appropriate authority in respect of a province means an
appropriate authority designated for the province pursuant to the CSFAA.
Authentication - Non-repudiatable identification of a Canadian citizen via the HRSDC
Social Insurance Number information repository. Part of the Registration and
Authentication processes for the Government of Canada Secure Channel solution.
Business Continuity - These are procedures describing the steps involved in minimizing
the effect of the potential loss of equipment, facilities and data (including electronic
files).
CanLearn - CanLearn (www.canlearn.ca) is Canada's one-stop resource for information
and interactive planning tools for post-secondary education and career planning.
Certificate of Eligibility - A Certificate of Eligibility is a prescribed form issued by the
participating provinces or territory on behalf of the Government of Canada to a
qualifying student who is in need of financial assistance and has attained a satisfactory
scholastic standard. At minimum, the Certificate of Eligibility must contain the student’s
social insurance number, the maximum amount of financial assistance that may be
given to the student, and the start and end date of the period of study for which the
student is entitled to a Canada Student Loan.
Client Relations - Generic term applied to Administrator and the Program day-today
communications interactions with the CSL / ISL borrowers and recipients.
Common Look and Feel - A set of Government of Canada common standards,
guidelines for federal Intranets, Internets sites and other electronic networks.
Completion of Studies - Earlier of: (1) the last day of the month identified by the
Educational Institution as the period of study end-date, and (2) the last day of the month
in which the borrower withdraws from studies or is no longer considered to be a full-time
or part-time student.
Confirmation of Enrolment - A prescribed form completed by a recognized postsecondary institution, confirming a student's enrolment at the school.
Consolidated Student Loan Agreement - A document that serves to consolidate full-time
CSLs and sets out the borrower’s repayment terms (the Administrator is expected to
consolidate Direct Loans only).
Consolidation Date - Earlier of: (1) the date the borrower signed a consolidation
agreement, or (2) the first day of seventh month after the month the borrower has
ceased to be a full-time student.
Direct Lending - Government (provincial or federal) financed loans where the
government funds the student directly and the student repays the government. Since
August 1 2000, the federal government has provided direct loans.
Distress - A borrower can be in normal repayment and either self identify that a problem
exists or is coming or be identified by the Administrator as having or likely to have a
problem. At this point debt management measures can be applied.
Default - Delinquent for 270 days. After 270 days of non-payment by the borrower, the
Administrator returns the loan to government for collections. This timeframe may be
different for other governments, depending on their legislation and or policies.
Default Management - Improving program results, reducing costs per borrower assisted,
reducing defaults, and decreasing the percentage of loans written off by initiating a
default management program; enhancing systems for tracking data; and improving online services to borrowers during the In-study period, during repayment and collections.
Delinquency - In arrears of payment on whatever borrowers were required to have paid
at that point in time either interest or principal. If a borrower had been given interest-only
payments it would be the interest; in the case of normal combined payments it would be
both.
Designated Educational Institution - An institution of learning that offers courses at a
post-secondary level, which has been designated by an appropriate provincial authority.
Electronic Audit Trail - A facility to track changes made to electronic records during their
lifecycle identifying each change and accompanying time/date stamp and user /
operator identifier.
Emerging Technologies - Technologies or management practices and tools designed to
advance the science and practice of loan lifecycle management.
Entrust - A corporate entity, its central product being a Public Key Infrastructure (PKI).
This PKI is used as the basis for secure messaging, identity management, and
authentication solutions.
Financial Assistance - Any form of financial aid provided under the Act including
subsidized and unsubsidized loans, loans that may be repaid on an income-contingent
basis, harmonized federal-provincial loans, deferred grants, and grants.
Fixed Interest Rate - A stable rate of interest. If a fixed rate is negotiated, the same
interest rate must be charged throughout the repayment period.
Floating Interest Rate - A rate of interest that varies over time with the prime rate. If
floating rate is negotiated, the interest charged during repayment will increase and
decrease along with the prime rate.
Forbearance - The approved temporary suspension of loan payments due to a financial
hardship. During forbearance, interest continues to accrue.
Full-Time Student A student enrolled (or qualified to enrol) in at least 60% of a fulltime
course load at a designated educational institution; or in the case of a person who has a
permanent disability, at least 40% of a full-time course load.
Full-Time Student Loan - A student loan made to a full-time student.
Guaranteed Loans - Loans negotiated prior to August 1, 1995, which were guaranteed
by either the federal government or the provincial/ territorial government. If a student
defaulted on a guaranteed loan, the government reimbursed the bank and the debt was
then owed directly to the government.
Information Management - The process of planning, capturing, creating, acquiring,
organizing, storing, disposing, protecting, duplicating, transferring, extracting, reporting
and preserving information.
Institutional Bilingualism - The capacity of the government and its institutions to
communicate with the public, and within these institutions, in the two official languages.
Integrated Provinces - The Government of Canada and five provinces agreed to
integrate their student loans programs; the result has been a more streamlined and
simplified loan process for borrowers. The five provinces are Saskatchewan, Ontario,
Newfoundland and Labrador, New Brunswick and British Columbia.
Interfaces - Process, procedural or systems data and information sharing points
between the Administrator and the Crown as dictated by the CSL lifecycle and
supporting business processes and systems solutions.
In-Study Interest Subsidy (also Interest Free Status) - Prime-based interest paid by the
Government of Canada to lenders on outstanding loans issued to borrowers in full-time
study.
Lender - A Financial Institution who has disbursed guaranteed and or risk-shared
funding to a borrower prior to 2000
Loan - An advance, a disbursement, a CSL or a guaranteed CSL.
Loan Agreement - Any and all agreements between borrowers and lenders under the
Canada Student Financial Assistance Act and Regulations.
Loan Certificate See “Certificate of Eligibility”.
Loan Year - The period beginning August 1 of any year and ending July 31 of the
following year.
Modern Comptrollership - Reference to a Government of Canada and Treasury Board
initiative to enhance and promote sound financial management practices and financial
stewardship in the federal public service and the Crown’s departments.
Multi-Channel Communications - Term used by the Program to describe the
requirement on the part of the Service Provider to ensure equal access and quality of
information about CSLP via traditional and electronic means of communications.
Non-Integrated Provinces - A non-participating province or territory to the federal
government and provincial loans joint administration program. These provinces are:
Alberta, Manitoba, Prince Edward Island and Nova Scotia.
Part-Time Student - A student enrolled (or qualified to enrol) in over 20% and less than
60% of a full-time course load at a designated educational institution, or, in the case of a
person who has a permanent disability, enrolled in over 20% and less than 40% of a
full-time course load.
Part-Time Student Loan - A loan issued to a part-time student. Part-time student loans
have a maximum outstanding principal of $10,000.
Participating Financial Institution (Participating Lender) A lender who has entered into
an agreement for CSLP financing arrangements with the Government of Canada for
guaranteed and or risk-shared loans issued between 1964 and 2000.
Period of Studies - The length of time that an educational institution considers to be a
normal school year for the program of studies in which the student is enrolled.
Prime Rate - A composite prime rate to be supplied to the Administrator on a periodic
basis by the CSL Program, the Program Representatives of the Minister of Human
Resources and Social Development Canada and the CSLP under the CSFAA and
Regulations or the CSLA and Regulations, and their activities in the administration of
CSLP.
Province - The provincial appropriate authority.
Registration and Authentication - Is a system and service hosted by the Crown and its
third party service providers, and assures a uniform and Secure Channel compliant
method to authenticate each Social Insurance Number against the national SIN
information repository (SIR) also hosted by HRSDC for the Crown.
Revision of Terms - A debt management tool offered by the CSLP to borrowers of CSLs
who are in repayment but who are experiencing difficulty in repaying their loans
according to the conditions (or “terms”) to which they had previously agreed upon. In
other words, the CSLP offers these borrowers the opportunity to officially revise these
“conditions” or “terms”, which normally means that they are provided an additional
period of time to repay their loans, i.e. the monthly payment amounts are reduced
accordingly (or increased, if desired).
Risk-shared Loans Canada Student - Loans made to full and part-time students under
the CSFAA (Canada Student Financial Assistance Act), 1995-2000. The Government of
Canada developed a formalized agreement with several financial institutions, whereby
the institution would assume responsibility for the possible risk of defaulted loans in
return for a risk premium payment from the government.
Schedule 1 - Certificate of Eligibility.
Schedule 2 - Confirmation of Enrolment.
School- An Educational Institution approved (designated) by a Province for student
financial assistance. Includes approved universities, colleges, trade schools, etc.
Secure Channel - A Government of Canada systems solution and service, designed to
enable secure electronic communications between Canadian citizens and their
government, through the use of a suite of technology tools designed and maintained by
PWGSC (ITSD).
Secure Fax Line - An encrypted communications line for facsimile machines.
Security Cleared - Individual in possession of a PWGSC (CIISB) security clearance
identifier number at the suitable level.
Stakeholders - Other members of the HRSDC organizations, PWGSC and other
Crown departments having an interest in the CSLP portfolio data / information content,
its value and / or its ongoing security.
TTY Line - Text communication capable telephone connection
ACRONYMES ET GLOSSAIRE
Introduction
Cette annexe contient des définitions pour les acronymes et les termes fréquemment
utilisés dans la portée des travaux. La partie I définit les acronymes courants, et la
partie II définit des termes courants.
Partie I : Acronymes
VG Vérificateur général
AIPRP Accès à l’information et protection des renseignements personnels
LFI Loi sur la faillite et l’insolvabilité
BC Banque du Canada
CA Certificat d’admissibilité
DSICI Direction de la sécurité informatique canadienne et internationale
FCEE Fédération canadienne des étudiantes et étudiants
PCS Produit commercial de série
ARC Agence du revenu du Canada
LFAFE Loi fédérale sur l'aide financière aux étudiants
RFAFE Règlement fédéral sur l’aide financière aux étudiants
PEC Prêt étudiant du Canada
LFPE Loi fédérale sur les prêts aux étudiants
PCPE Programme canadien de prêts aux étudiants
RFPE Règlement fédéral concernant les prêts aux étudiants
SCPE Système canadien de prêts aux étudiants
CTI Couplage de la téléphonie et de l’informatique
VOD Vérification d’organisation désignée
ÉDE Échange de données électronique
TFE Transfert de fonds électronique
AE Assurance emploi
LGPF Loi sur la gestion des finances publiques
BAF Bureau d’aide financière
SFA Services financiers et administratifs
IF Institution financière
DIF Dossier d’institution financière
SBG Système bancaire du gouvernement
SGEDI Service gouvernemental d'échange de données informatisées
GC Gouvernement du Canada
GED Gouvernement en direct
GRP Garanti/risque partagé
PGS Politique du gouvernement sur la sécurité
TPS Taxe sur les biens et services
SGTI Services gouvernementaux de télécommunications et d'informatique
RHDCC Ressources humaines et Dévelopement des compétences Canada
HTML Langage hypertexte
SecPI Sécurité du protocole Internet
PEI Prêt étudiant intégré
TI Technologie de l’information
RVI Réponse vocale interactive
CRG Cadre de responsabilité de gestion
SGI Système de gestion de l’information
CCN Centre de contact national
CSNPE Centre de service national de prêts aux étudiants
DEIP Disposition applicable aux étudiants ayant une invalidité permanente
EP Évaluation du programme
IFP Institution financière participante
DDPE Date du début de la période d’étude
DFPE Date de la fin de la période d’étude
TPSGC Travaux publics et Services gouvernementaux Canada
PAR Plan d’aide au remboursement
PAR-IP Plan d’aide au remboursement– invalidité permanente
E et A Enregistrement et authentification
DDR Demande de renseignements
DDP Demande de propositions
RG Receveur général du Canada
RC Révision des conditions
RG Retourner au gouvernement
LIAFE Liste d'information sur l'aide financière aux étudiants
VS Voie sécurisée
RVCP Réseau de la Voie de communication protégée
AFE Aide financière aux étudiants
NAS Numéro d’assurance sociale
RAS Registre d’assurance sociale
APE Administration de prêts étudiants
PNE Procédures normales d’exploitation
EE Énoncé des exigences
FS Fournisseur de services
SPS Système de paiement standard
ADS Accès à distance sécurisé
LVES Liste de vérification des exigences de sécurité
PES Prêts étudiants de la Saskatchewan
CT Conseil du Trésor
SCT Secrétariat du Conseil du Trésor
ÉMR Évaluation des menaces et des risques
TTY Téléimprimeur
RPV Réseau privé virtuel
Partie II : Glossaire
• Administrateur : le répondant qui effectuera éventuellement le travail énoncé
dans la portée des travaux.
•
Emprunteur(s) : personnes qui reçoivent un prêt étudiant du Canada (PEC) / prêt
étudiant intégré et qui n’ont pas encore reçu leur prêt, qui ont remboursé leur prêt
et qui le remboursent actuellement.
•
Bénéficiaire(s) : personnes qui reçoivent une bourse d’étude du Canada, dont les
demandeurs qui ne l’ont pas encore reçue; les bénéficiaires recevront les mêmes
services que les emprunteurs en ce qui a trait aux versements; un bénéficiaire
n’est pas tenu de rembourser le montant reçu; pour les besoins de cet énoncé de
travail, le terme « emprunteur » comprendra le terme « bénéficiaire ».
•
Couronne, Canada, Sa Majesté ou le gouvernement : désigne Sa Majesté la
Reine du chef du Canada (le client de l’administrateur comprend différentes
entités du gouvernement du Canada).
•
Le Programme : l’entité organisationnelle responsable d’administrer le PCPE,
constituée de la direction du PCPE de la RHDCC et de ses partenaires
provinciaux intégrés.
•
PCPE : l’entité opérationnelle définie par les lois fédérales applicables et les lois
provinciales intégrées, comme le décrit la section 4, Exigences obligatoires.
•
Provinces intégrées : provinces avec lesquelles le gouvernement du Canada a
établi des partenariats pour intégrer les programmes fédéraux et provinciaux
d’aide financière aux étudiants.
Paiements alternatifs -Une province ou un territoire qui choisit de ne pas participer au
PCPE, mais bien de gérer son propre programme d’aide aux étudiants, a droit à un
paiement alternatif pour payer le coût de l’exploitation d’un programme semblable.
Autorité appropriée – Relativement à une province, une autorité appropriée désigne une
autorité appropriée désignée pour la province en vertu de la LFAFE.
Authentification – Identification non répudiable d’un citoyen canadien au moyen du
dépôt de renseignements sur les numéros d’assurance sociale de RHDCC. Fait partie
du processus d’enregistrement et d’authentification de la solution de la voie protégée du
gouvernement du Canada.
Continuité des activités – Ce sont des procédures qui décrivent les étapes en cause
pour réduire au minimum les effets de la perte potentielle d’équipement, d’installations
et de données (dont les dossiers électroniques).
Ciblétudes - Ciblétudes (www.cibletudes.ca) est l’un des guichets uniques du Canada
où se trouvent des renseignements et des outils de planification interactifs sur
l’éducation postsecondaire et la planification des carrières.
Certificat d’admissibilité- Un certificat d’admissibilité est un formulaire prescrit émis par
les provinces ou territoires participants au nom du gouvernement du Canada à un
étudiant qualifié qui a besoin d’aide financière et qui a atteint un rendement scolaire
satisfaisant. À tout le moins, le certificat d’admissibilité doit contenir le numéro
d’assurance sociale de l’étudiant, le montant maximal d’aide financière qu’il peut
recevoir et la date du début et de la fin de la période d’étude où l’étudiant a droit au prêt
étudiant du Canada.
Relations avec les clients – Terme générique applicable aux communications
quotidiennes entre l’administrateur et le programme et les emprunteurs et bénéficiaires
du PEC/PEI.
Normalisation des sites Internet – Un ensemble de normes communes du
gouvernement du Canada, de lignes directrice pour les sites Internet fédéraux et
d’autres réseaux électroniques.
Achèvement des études – la première occurrence entre : (1) le dernier jour du mois
choisi par l’établissement d’enseignement à la date de la fin de la période d’étude et (2)
le dernier jour du mois où l’emprunteur se retire de ses études ou n’est plus considéré
en tant qu’étudiant à temps plein ou à temps partiel.
Confirmation d’inscription – Formulaire prescrit et rempli par un établissement
postsecondaire reconnu, qui confirme l’inscription de l’étudiant à l’école.
Entente de prêt étudiant consolidée – Document qui sert à consolider le SCPE à temps
plein et établir les conditions de remboursement de l’emprunteur (on s’attend de
l’administrateur qu’il consolide les prêts directs seulement).
Date de consolidation – la première occurrence entre : (1) la date où l’emprunteur a
établi une entente de consolidation ou (2) le premier jour du septième mois après que
l’emprunteur cesse d’être un étudiant à temps plein.
Prêt direct – Prêt financé par le gouvernement (provincial ou fédéral) où le
gouvernement transmet les fonds directement à l’étudiant et où l’étudiant rembourse le
gouvernement. Depuis le 1er août 2000, le gouvernement fédéral offre des prêts directs.
Difficultés – Un emprunteur peut verser ses remboursements normalement et dire luimême qu’il y a un problème ou être identifié par l’administrateur en tant que cas
problématique réel ou probable. À ce moment, des mesures de gestion de la dette
peuvent être appliquées.
Défaut – Compte en souffrance depuis 270 jours. Après 270 jours de non-paiement par
l’emprunteur, l’administrateur retourne le prêt au gouvernement en vue du
recouvrement. Ce délai peut être différent pour d’autres gouvernements, selon leurs lois
ou leurs politiques.
Gestion du défaut – Améliorer les résultats pour les programmes, réduire les coûts par
emprunteur aidé, réduire les défauts et diminuer le pourcentage de prêts radiés en
mettant en place un programme de gestion des défauts, en améliorant les systèmes de
suivi des données et en améliorant les services en ligne aux emprunteurs pendant la
période d’étude, pendant le remboursement et pendant le recouvrement.
Délinquance – Aréages de paiements sur ce que les emprunteurs devraient avoir payé
à un certain moment, soit en intérêts soit le capital. Si un emprunteur a reçu un prêt
avec intérêts seulement, ce serait les intérêts, et dans le cas de paiements combinés
réguliers, ce serait les deux.
Établissement d’enseignement désigné – Établissement d’enseignement qui offre des
cours au niveau postsecondaire, désigné par une autorité provinciale appropriée.
Piste de vérification électronique – Moyen pour faire le suivi sur les changements
apportés aux dossiers électroniques pendant leur durée de vie, qui relève chaque
changement et la date et l’heure qui les accompagnent, ainsi que l’identificateur de
l’utilisateur ou de l’opérateur.
Nouvelles technologies - Technologies ou outils et pratiques de gestion conçues pour
faire avancer la science et la pratique de la gestion de la durée de vie du prêt.
Entrust – Entité du gouvernement dont le produit central est une infrastructure à clés
publiques (ICP). Cette ICP sert de fondement aux messages sécuritaires, à la gestion
de l’identité et à l’authentification.
Aide financière – Toute forme d’aide financière offerte en vertu de la Loi dont des prêts
subventionnés ou non, des prêts qui doivent être remboursés selon le revenu, des prêts
fédéraux-provinciaux harmonisés, des bourses reportées et des bourses.
Taux d’intérêt fixe – Taux d’intérêt stable. Si un taux fixe est négocié, le même taux
d’intérêt doit être facturé dans l’ensemble de la période de remboursement.
Taux d’intérêt variable – Taux d’intérêt qui varie au fil du temps et avec le taux
directeur. Si le taux variable est négocié, l’intérêt imposé pendant le remboursement
augmentera et diminuera avec le taux directeur.
Abstention – La suspension temporaire approuvée du paiement du prêt en raison d’une
difficulté financière. Pendant l’abstention, les intérêts continuent de s’accumuler.
Étudiant à temps plein - Étudiant inscrit (ou qualifié pour s’inscrire) à une charge de
cours au moins 60 % d’un programme à temps complet à un établissement
d’enseignement désigné, ou, dans le cas d’une personne atteinte d’une incapacité
permanente, d’au moins 40 %.
Prêt étudiant à temps plein – Prêt étudiant versé à un étudiant à temps plein.
Prêts garantis – Prêts négociés avant le 1er août 1995, garantis par le gouvernement
fédéral ou le gouvernement provincial ou territorial. SI un étudiant était en situation de
défaut liée à un prêt garanti, le gouvernement remboursait la banque et la date
incombait directement au gouvernement.
Gestion de l’information – Le processus qui consiste à planifier, saisir, créer, acquérir,
organiser, entreposer, éliminer, protéger, reproduire, transférer, extraire, signaler et
conserver l’information.
Bilinguisme institutionnel – La capacité du gouvernement et de ses institutions de
communiquer avec le public et dans ces institutions dans les deux langues officielles.
Provinces intégrées – Le gouvernement du Canada et cinq provinces ont accepté
d’intégrer leur programme de prêts étudiants. Il s’en est suivi un processus beaucoup
plus simple pour obtenir un prêt. Les cinq provinces sont la Saskatchewan, l’Ontario,
Terre-Neuve-et-Labrador, le Nouveau-Brunswick et la Colombie-Britannique.
Interfaces – Processus, procédures ou données de système et points de partage de
données entre l’administrateur et la Couronne, dictés par la durée de vie du PEC et les
processus opérationnels et solutions de système connexes.
Dispense d’intérêt pendant les études (également statut sans intérêts) – Taux d’intérêt
axés sur le taux préférentiel offert par le gouvernement du Canada aux prêteurs pour
les prêts en souffrance contractés pendant des études à temps plein.
Prêteur – Une institution financière qui a versé des fonds garantis ou à risque partagé à
un emprunteur avant 2000.
Prêt – Avance, versement, PEC ou PEC garanti.
Entente de prêt – Toute entente entre les emprunteurs et les prêteurs en vertu de la Loi
fédérale sur l'aide financière aux étudiants et son Règlement.
Certificat de prêt Voir Certificat d’admissibilité
Année de prêt – La période entre le 1er août de toute année se terminant le 31 juillet de
l’année suivante.
Contrôle moderne – Référence à une initiative du Conseil du Trésor et du
gouvernement du Canada pour améliorer et promouvoir de solides pratiques de gestion
des finances et d’intendance des finances dans la fonction publique et les ministères de
la Couronne.
Communications à voies multiples – Terme utilisé par le Programme pour décrire
l’exigence de la part du fournisseur de services de veiller à offrir un accès égal et des
renseignements de qualité sur le PCPE, par des moyens de communication
traditionnels et électroniques.
Provinces non intégrées - Province ou territoire qui ne participe pas au programme
d’administration conjoint des prêts entre le gouvernement fédéral et provincial. Ces
provinces sont l’Alberta, le Manitoba, l’Île-du-Prince-Édouard et la Nouvelle-Écosse.
Étudiant à temps partiel – Étudiant inscrit (ou admissible à l’être) à une charge de cours
de plus de 20 % mais de moins de 60 % d’un programme à temps complet à un
établissement d’enseignement désigné, ou, dans le cas d’une personne atteinte d’une
incapacité permanente, inscrite à plus de 20 % et à moins de 40 % d’un programme à
temps complet.
Prêt étudiant à temps partiel – Prêt offert à un étudiant à temps partiel. Ces prêts ont un
capital dû maximal de 10 000 $.
Institution financière participante (prêteur participant) Prêteur qui a conclu une entente
d’arrangements financiers du PCPE avec le gouvernement du Canada pour les prêts
garantis ou à risques partagés entre 1964 et 2000.
Période d’étude – Période qu’une institution financière considère en tant qu’année
scolaire normale pour le programme d’études dans lequel l’étudiant est inscrit.
Taux préférentiel – Taux préférentiel composé devant être fourni à l’administrateur
régulièrement par le PCPE, les représentants du programme du ministre des
Ressources humaines et du Développement des compétences et le PCPE en vertu de
la LFAFE et de son Règlement ou de la LFPE et de son Règlement, et leurs activités de
gestion du PCPE.
Province – L’autorité provinciale concernée
Inscription et authentification – système et service offert par la Couronne et ses tiers
fournisseurs, qui assure une méthode conforme à la voie protégée d’authentifier chaque
numéro d’assurance social par rapport à ce qui se trouve dans le répertoire national des
renseignements sur le NAS, également hébergé par RDHCC au nom de la Couronne.
Révision des conditions – Un outil de gestion de la dette offert par le PCPE aux
emprunteurs du SCPE qui sont en cours de remboursement mais qui ont du mal à
rembourser les prêts selon les conditions déjà acceptées. Autrement dit, le PCPE offre
à ces emprunteurs l’occasion de revoir ces conditions, ce qui veut normalement dire
qu’ils ont un peu plus de temps pour rembourser leur prêt, et que le montant mensuel
du remboursement est réduit en conséquence (ou augmenté, sur demande).
Prêt étudiant du Canada à risque partagé – Prêts versés à des étudiants à temps plein
et à temps partiel en vertu de la LFAFE (Loi fédérale sur l'aide financière aux étudiants),
1995-2000. Le gouvernement du Canada a élaboré une entente officielle avec plusieurs
institutions financières, où elles assument la responsabilité du risque éventuel de prêts
en souffrance en retour d’un paiement majoré en fonction du risque du gouvernement.
Annexe 1 – Certificat d’admissibilité
Annexe 2 - Confirmation d’inscription.
École- Établissement d’enseignement approuvé (désigné) par une province pour l’aide
financière aux étudiants, dont les universités, collèges et écoles de métiers, entre
autres.
Voie protégée – Systèmes et service du gouvernement du Canada conçu pour
permettre des communications électroniques sécurisées entre les citoyens et leur
gouvernement, par l’utilisation d’un ensemble d’outils technologiques conçus et gérés
par TPSGC (DSTI).
Ligne de télécopie sécuritaire – Ligne de communication chiffrée pour les télécopieurs.
Vérification de la sécurité – Personne qui possède un numéro d’identification de
vérification de sécurité de TPSGC (DSICI) au niveau approprié.
Intervenants – Autres membres des organisations de RHDCC, de TPSGC et d’autres
ministères de la Couronne ayant un intérêt dans les données et le contenu du
portefeuille du PCPE, sa valeur ou sa sécurité.
Ligne TTY- Connexion téléphonique capable de produire du texte.
Overview of the Canada Student Loans Program
Purpose:
This document is intended to provide a summary of Canada Student Loans Program (CSLP) and
includes:
• a brief Program history;
• a general description of the current processes used to deliver the CSLP; and
• process maps providing a visual outline of the Program.
Program History:
The CSLP was introduced in 1964, when student financial assistance was provided through
financial institutions and the federal government guaranteed the loans by reimbursing financial
institutions for defaulted loans.
In 1995, Canada implemented the Canada Student Financial Assistance Act along with a riskshared model where the government and financial institutions shared the financial risk for
defaulted loans.
Then, in 2000 the federal government initiated a direct-lend model through two service
providers: one servicing loans for private educational institutions and one for public institutions.
Finally, in 2004 a mandated operational review identified areas to improve efficiencies in the
administration of client accounts. As a result, CSLP moved forward with a single service
provider contract model in 2008.
Description of the Current Administration of the CSLP:
Over time the CSLP, the service provider, and delivery partners have developed a complex
administrative cycle to manage student financial assistance accounts in collaboration with a
number of delivery partners. Some of the complexity stems from the use of older technology
systems from a number of delivery partners that were modified in an iterative manner over the
past 15 years to accommodate new business requirements. The administrative loan life cycle can
be summarized in the following diagram:
1
Canada Student
Loans Program
1.0 Application
and Confirmation
2.0 SFA
Origination
1.1 Understand SFA
Application
2.1 Receipt of
Documents
1.2 Assess SFA
Application
2.2 Validate
Borrower
Information
1.3 Affirm SFA Eligibility
1.4 Confirm Enrolment
2.3 Create and
Transmit Payment
File
1.5 Cancel Eligibility
Certificate
3.0 In-Study / Grace
Period Account
Management
3.1 Maintain Interestfree Status
3.2 Initiate Borrower
Contact
3.3 Provide
Information to
Borrower
3.4 Manage
4.0 Loan
Consolidation
and Repayment
5.0
Repayment
Assistance
6.0 Processes
Across the Loan
Lifecycle
4.1 Perform Loan
Consolidation
5.1 Borrower in
Financial Distress
Relationship
Management
6.1 Manage Special
Cases – PDB
7.1 Contact
Borrower
6.2 Manage Special
Cases – Bankruptcy
related events
7.2 Arrange
Repayment
Details
6.3 Manage Special
Cases – Death
7.3 Handle
Repayments
6.4 Manage Special
Cases – Recalls
7.4 Collection
4.2 Handle Loan
Repayments
5.2 RAP
4.3 Prepare Tax
Reporting
4.4 Discharge
loans paid in full
5.3 Effect Revision
of Loan
Repayment Terms
5.4 Return to
Government
7.0 Debt
Collection
6.5 Rehabilitation
6.6 Additional
2
Functions and Delivery Partners within the Loan Life cycle:
The following table further illustrates the current roles and responsibilities of the Program
delivery partners throughout the life of student financial assistance accounts.
ACTIVITY
DESCRIPTION
KEY GROUPS
Assessing
eligibility for
funding
Borrowers apply for funding through their home Province
or Territory, who collect relevant supporting information
and keep track of historical eligibilities and assessments,
and work through appeal processes with applicants if
funding eligibility does not meet their circumstances
Participating
provincial and
territorial
governments
Generating loan
documents
Once eligibility is determined, Provinces and Territory
generate loan documents that substantiate terms and
conditions of the agreement, including repayment, or
contain actual payment amounts that must be signed off
prior to funding being released
Province or
Territory
Confirming
enrolment with
schools
Students bring some loan documents to their Educational
Institutions to sign off on, and other students have their
enrolment electronically confirmed through electronic files
between schools and provinces. The current service
provider identifies exceptions with confirmed study periods
and works them out with government programs and
educational institutions.
Educational
Institutions,
Provinces and
Territory, current
service provider
Sending
completed
student financial
assistance
documents to the
service provider
Some documents are sent through mail by schools with
copies of ID, some documents are delivered through
Canada Post where ID is validated, some documents are
delivered through the current service provider’s on-campus
kiosk where ID is validated, and others are mailed directly
to the current service provider from remote areas with
required copies of ID
Borrowers,
Schools, Service
Provider, Canada
Post
Processing
disbursement
Provinces confirm disbursement amounts electronically by
sending files to the current service provider, who then
matches the entitlement records to physical documents. The
current service provider sends requests for provinces to
deposit disbursement funds into a Trust account, and then
disburses the funds via automatic deposit or cheque to
borrowers. On the Federal side, the current service provider
sends daily disbursement files through the CSLP system to
PWGSC who processes automatic deposits and cheques to
Provinces, current
Service Provider,
PWGSC,
educational
institutions and
financial
institutions holding
Trust accounts
3
ACTIVITY
DESCRIPTION
KEY GROUPS
borrowers through a standard payment system. Payments
are tracked through this system to confirm deposit to
borrower accounts. In many cases, funds are also disbursed
directly to Educational Institutions to offset tuition.
Managing instudy periods
Borrowers use a variety of forms that are signed off with
educational institutions, or web portals in some provinces,
to confirm that they are still studying and eligible for
interest-free status on their loans. Enrolment confirmations
are typically done between schools, borrowers and
provinces, who then notify the current service provider
electronically. Sometimes, manual confirmation of
enrolment documents will go directly to the current service
provider. During the in-study period the current service
provider maintains a relationship with borrowers through
mail correspondence, web sites, online accounts and call
centres.
Educational
Institutions,
Provinces, current
Service Provider
Consolidation of
loans
The current Service Provider is responsible for sending
consolidation reminders and agreements to borrowers
before they enter repayment. If borrowers do not return
signed agreements, they are passively consolidated with
standard repayment terms.
Current Service
Provider
Collecting
payments and
debt counselling
Current Service
The current service provider maintains and changes
Provider
repayment terms with borrowers and processes payments
through electronic channels and other forms of payment
like cheques and cash. The current service provider also
manages missed or late payments, and performs thorough
contact management to get in touch with borrowers who fail
to make payments.
Adjudicating for
and managing
repayment
assistance
For borrowers who are not able to meet their financial
obligations, the service provider uses a collection of
repayment assistance tools to reduce payment amounts,
provide payment free periods, or reduce portions of
borrower loans based on CSLP policy. For some repayment
assistance tools, the Federal program is also directly
involved in adjudicating (i.e. repayment assistance for
borrowers with permanent disabilities). From time to time
in exceptional cases Provinces will also become involved to
provide exception directives to the service provider in
providing repayment assistance or writing off student loans.
Current Service
Provider, Federal,
Provinces, Canada
Revenue Agency
(CRA), Provincial
collection agencies
4
ACTIVITY
DESCRIPTION
KEY GROUPS
Borrowers who fail to make payments on their loans and do
not enter in repayment assistance arrangements may be
transferred to CRA for collections, or provincial collection
agencies. CRA manages loans under collection until they
are rehabilitated, at which point they are returned to the
service provider for ongoing account management.
Processing paid
in full accounts
The current service provider closes out paid in full accounts
and notifies borrowers when an account is paid in full. This
may also involve issuing refunds for overpaid amounts.
Current service
provider
Developing
program
enhancements
Federal and Provincial programs respond to Budget
announcements and identify operational efficiencies to be
incorporated into the loan servicing system. CSLP works
with provincial partners and other stakeholders as required
to develop business requirements with the service provider,
who designs and implements the required system and
process changes.
CSLP, Provinces,
current Service
Provider
To further depict a CSLP client account life cycle, Annex A is included with detailed process
maps describing the interactions throughout the management of client accounts.
Key Administrative Points:
There are a significant number of inter-governmental and external stakeholders who are
important in effectively managing student financial assistance accounts.
There are a large number of IT systems that communicate on a regular basis to transfer necessary
information regarding client accounts.
Over time new systems functions have been added to address requirements. A review of the
technological environment today, incorporating a clearer understanding of business
requirements, may identify new opportunities for greater efficiencies and facilitate
communication between delivery partners.
5
SIR
FIs
CSLS
Students
Canada
Post
DOCUMENT HANDLING
VERIFICATIONS
CRA
1
Provincial
Application
systems (10)
CSLP
Canlearn.ca
site
Cred.
Bur.
Service
Provider
EIs
CSLS
CSLS
Fed funds
CSLS
School
bank
accounts
4
FI
Systems
Students
Schools
Schools
DARS
DARS
Provinces
Acct.
Acct. Mngt.
Mngt.
network
nettworkk
Letter
Leetter vendor
vendor
ACCOUNT
MANAGEMENT
5
Credit
Credit
Bureaus
Bureaus
FI
Systems
Call centre
Cred.
Bur.
REPORTING
Reporting
tools
Repayment
assistance
tools
CSLP
CSLP System
System of
of Record
Record
Provincial
Provincial systems
systems
Receiver
General
Acct.
NSLSC online
account
Prov trust
Accounts
SP mainframe
Web
interface
tools
Payment
processing
.NET ENVMT
Auto-comms
Letter
Letter vendor
vendor
FIs
FIs
DARS
DARS
CSLS
8
7
CSLS
DARS
DARS
TRUSTEES
TRUSTEES
students
CRA
CSLS
CSLS
DARS
DARS
CRA
CRA
Prov.
Prov. Collectors
Collectors
END
RCMP
RCMP
INVESTIGATIONS AND OTHER RETURNS TO GOVERNMENT
REPAYMENT ASSISTANCE, BANKRUPTCY AND
COLLECTIONS
FI
Systems
CSLS
Prov.
Prov. systems
systems
CSLP Delivery Partner Linkages and System Connections
Student
bank
accounts
PWGSC SPS
SPS
DISBURSEMENTS PWGSC
Trust
accounts
(Fis)
SP mainframe
.net
.nettools
tools
DISBURSEMENT
VALIDATION
2aPT funds
PT server
students
6
Student
computers
2b (3)
REPAYMENT
10
START
9
Friends and
family
S1:
1.4
Educational
Institutions
S1:
1.1
Students
START
Provincial
web sites
S1:
1.2
S1:
1.3
S1:
2.2
S1:
2.1
S1:
3.5
CSLS
SIR
S1:
3.3
Credit
Bureaus
S1:
3.2
Prov. systems
Service
Provider
S1:
3.8
S1:
7.2
Prov. systems
APPLICATION DATA VALIDATION
S1:
3.4
CSLS DATA LINKS FOR RESTRICTIONS
Financial
Institutions
S1:
3.7
S1:
3.6
CRA
Prov. offices
S1:
3.1
4
S1:
7.3
S1:
4.2
S1:
4.1
8
3
S1:
8.2
Service
Service Provider
Provider
7
S1:
8.4
Prov. systems
S1:
7.1
Canada
Post
S1:
6.1
S1:
5.3
S1:
8.3
9
S1:
6.2
Service
Service Provider
Provider
S1:
9.2
S1:
6.3
END
Document
Docu
umentt exception
exception handling
handling
Data records of
eligible borrowers
sent documents
Direct mail
Service
Provider
Canada
Canada Post
Post
Disbursement entitlements
S1:
9.1
S1:
5.2
Mail loan document to borrower or school
S1:
5.1
CoE
C
CoE exception
exceeption handling
h an d l i n g
5
ENROLMENT CONFIRMATION NETWORK
Schools
Schools
S1:
8.1
S1:
6.4
Data records of
completed loan
documents
Handle student
appeals on
assessments
Notify students of
assessment (letter
and email)
Stream 1: Application Process and Enrolment Confirmation
INFORMATION
SOURCES
Canlearn.ca
Snail mail
2
Electronic
Electronic submission
submission
6
1
S2:
1.2
1
S2:
1.1
S2:
1.3
.net enviro
CSLS
Update
restrictions
Disbursement
module
SP mainframe
START
Prov
Prov systems
systtems
S2:
3.1
2
CSLS
S2:
2.1
S2:
6.1
S2:
3.3
S2:
2.2
S2:
3.7
Prov
Prov bank
bank accts
accts
borrowers
borrowers
HRSDC
HRSDC CMS
CMS
3
S2:
3.2
PWGSC
PWGSC
C SPS
SPS
S2:
3.8
Payment monitoring
S2:
3.6
Disbursement
module
SP mainframe
Federal disbursement mechanism
S2:
2.3
S2:
3.5
Call
Call centre
centre
S2:
3.4
4
5
S2:
4.2
S2:
4.1
S2:
5.2
S2:
5.1
Stream 2 and 3: Disbursement Origination and Flow
S2:
6.2
DARS
DARS
6
Electronic fund
transfer
cheques
Schools
Schools
borrowers
b
borrowers
END
Call
Call centre
centre
1
Prov. systems
S4:
1.2
Client
Client data
data
S4:
1.1
SP mainframe
START
S4:
1.3
Prov.
Prov. Call
Call centre
centre
S4:
1.4
S4:
2.2
S4:
1.5
Clients
Clients
S4:
2.3
Prov.
Prov. Call
Call centre
centre
S4:
3.4
S4:
3.2
CSLP
CSLP Call
Call centre
centre
S4:
4.2
Schools
Schools
CSLS
4
Queue’d for account management complex cases
Prov. systems
S4:
4.1
Account
Account mgmt
mgmt partners
partners
S4:
3.3
SP mainframe
Stream 4: Initiate Borrower Relationship
CSLP
CSLP Call
Call centre
centre
CSLS
S4:
2.1
NSLSC
NSLSC online
online account
account
Welcome
letter
2
S4:
3.1
Call
Call centre
centre
Handling calls and updating borrower info
3
END
1
S5:
1.5
S5:
1.7
S5:
1.3
Clients
Clients
Letter
vendor
Prov.
Prov. Call
Call centre
centre
S5:
1.2
CoE
CoE portal
portal
S5:
1.1
S5:
1.8
S5:
1.6
CSLP
CSLP Call
Call centre
centre
S5:
1.4
Call
Call centre
centre NSLSC
NSLSC online
onlline account
accountt
letters
SP mainframe
START
4
5
S5:
2.1
2
S5:
5.2
Prov. systems
S5:
5.3
S5:
5.1
CSLP
CSLP SoR
SoR
CSLS
Prov. systems
Schools
Schools Service
Service Provider
Provider
S5:
6.1
6
CSLS
FIs
FIs
S5:
3.3
S5:
3.2
S5:
3.4
Prov. systems
Student Loan Accounting
CoE
CoE
exception
exception handling
h an d l i n g
S5:
3.1
DARS
DARS
S5:
6.2
END
HRSDC
HRSDC CMS
C MS
S5:
3.7
S5:
3.5
Federal
Restriction list
FI
Systems
S5:
3.6
Prov Restriction
files
Stream 5: Account Management During Studies
S5:
4.1
CoE
CoE network
network
3
1
S6:
2.1
Borrowers
Borrowers
S6:
1.3
Letter vendor
S6:
1.2
Repayment
terms
determined
S6:
2.2
$
S6:
2.3
S6:
1.1
3
Bank
Bank
accounts
accounts
S6:
3.2
S6:
3.1
Prov. systems
6
S6:
4.1
S6:
5.3
Fed
Fed
d trust
trustt account
accountt
Re-negotiate repayment terms and
delinquency management
S6:
6.1
S6:
5.2
Prov
Prov trust
trust account
account
S6:
5.1
Payment allocation rules
S6:
3.3
S6:
7.3
Borrowers
Borrowers
Call
Call centre
centre
letters
S6:
7.1
S6:
4.5
Student Loan Accounting
reconciliation
SP mainframe
4
S6:
4.2
Receiver
Receiiver
General
General
END
NSLSC
NSLSC online
onl ine
account
account and
an d
payment
payment systems
systems
S6:
7.2
CSLS
S6:
4.4
S6:
4.3
Stream 6: Setting up Repayment and Repayment Management
Credit
Bureaus
NSLSC
NSLSC online
onl ine
account
account and
an d
payment
payment systems
systems
CoE
CoE portal
portal
Call
Call centre
centre
letters
SP mainframe
2
5
START
7
Borrowers
Borrowers
START
S7:
1.1
S7:
1.2
S7:
1.3
S7:
1.4
Call
Call centre
centre
letters
NSLSC
NSLSC
Call
Call centre
centre
S7:
6.1
3
Interest
nterest only
only payments
payments
5
Revision
Revision of
of terms
terms
4
S7:
4.1
S7:
3.1
S7:
5.4
S7:
5.3
Authorizing
documents
5.5
Borrowers
Borroweers S7:
4.2
6
CSLP Call
Call
NSLSC
NSLSC CSLP
centre
centre
Call
Call centre
centre
S7:
sPDB
sPDB stream
stream
RAP
RAP PD
PD stream
stream
NSLSC
NSLSC
NSLSC online
online
Call
Call centre
centre NSLSC
application
application
S7:
3.2
S7:
3.3
S7:
6.2
Borrowers
Borroweers
S7:
5.6
NSLSC
SLSC payment
payment
processing
processing tools
tools
Prov remission programs
Prov. systems
S7:
4.4
S7:
3.6
S7:
3.7
RAP application
PD support
docs
S7:
3.5
CSLS
S7:
2.4
Borrowers
Borrowerrs
CSLP
CSLP client
client
relations
relations group
group
S7:
3.4
CSLP
CSLP client
client
relations
relations group
group
p
S7:
4.3
S7:
2.3
CSLP
CSLP Call
Call centre
centre
NSLSC
NSLSC
NSLSC online
online
Call
Call centre
centre NSLSC
application
application
S7:
2.2
S7:
2.5
Stream 7: Repayment Assistance Programs
S7:
5.2
S7:
5.1
NSLSC
NSLSC online
onllinee
account
accountt
SP mainframe
RAP
AP stream
stream
S7:
2.1
2
S7:
4.5
S7:
3.8
S7:
5.7
Adjudicate
severe PD
PD support
docs
Borrowers
Borrowers
S7:
6.3
S7:
4.6
S7:
3.9
S7:
8.1
S7:
8.2
S7:
7.1
Client
notification
Prov. systems
CSLS
7
S7:
3.11
NSLSC
NSLSC RAP
RAP
adjudication
adjudication tools
toolss
S7:
3.10
FI
Systems
END
SP mainframe
S7:
2.7
Confirm RAP PD
income
NSLSC
SLSC RAP
RAP adjudication
adjudication tools
tools
S7:
2.6
8
1
S8:
1.2
S8:
2.2
letters
letters
S8:
1.3
Borrowers
Borrowers
Consolidation and
bankruptcy notice
SP mainframe
S8:
2.1
Borrowers
Borrowers
Manage in-study loans
Trustees
Trustees
S8:
1.1
2
1
Borrowers
Borrowers
Call
Call centre
centre
S8:
2.3
Discharge
S8:
4.1
Trustees
Trustees
Borrowers
Borrowers
Bankruptcy notice
S8:
3.2
S8:
3.3
Notification of 270
days arrears and
return to
government
Borrowers
Borrowers
S8:
3.4
S8:
5.2
Yes
S8:
6.1
S8:
10.1
6
S8:
5.4
10
Borrowers
Borrowers
Prov. systems
CSLS
Pays outstanding
interest and account
in good standing?
No
S8:
5.3
Borrowers
Borrowers
S8:
3.5
S8:
10.2
Prov
Prov collectors
collectors
DARS
DARS
S8:
6.2
Stream 8: Bankruptcy and Collections
S8:
5.1
Resume
payments
5
Freeze account activity in repayment
SP mainframe
S8:
3.1
SP mainframe
4
CRA
CSLP
CSLP Call
Call
centre
centre
8
START
3
9
CSLP
CSLP client
client
relations
relations group
group
p
Borrowers
Borro
owers
S8:
8.2
Collection Litigation
and Advisory
Services
S8:
7.3
S8:
8.1
Tax Services Office
S8:
7.2
S8:
9.1
S8:
8.3
S8:
9.2
END
Normal account
management
Borrowers
Borrowersrehabilitation
SP mainframe
Debt
Debt Management
Management Call
Call Centre
Centre
S8:
7.1
7
S9:
1.3
S9:
1.4
CSLP
CSLP client
client Prov
Prov case
case officers
officers
relations
relations group
group
S9:
1.2
Call
Call centre
centre
CRA
CRA
Notifications of death, Minister request to return loan
to government, other settlement Government decisions
Borrowers
Borrowers
S9:
1.1
letters
SP mainframe
S9:
2.1
S9:
2.2
1
START
2
Prov
Prov offices
offices
3
S9:
2.4
CSLS
Financial
Financial
Institutions
Institutions
S9:
3.1
CSLP
CSLP client
client
relations
relations group
group
S9:
3.2
S9:
4.1
CSLP
Investigations
group
DARS
DARS
S9:
5.1
Educational
Educational
Institutions
Institutions
Third
Third parties
parties and
and
CSLP
CSLP internal
internal Victims
Victims of
of ID
ID theft
theft
program
program groups
groups
S9:
4.2
Student Loan Accounting
reconciliation
Notification
letters to
involved
parties
S9:
5.2
S9:
6.1
form
S9:
7.1
7
lt in
onsu
Notification of
incident
6
C
Investigation
procedures
5
ation
es
S9:
5.3
SIR
SIR
Investigation
outcome
sourc
Document
images
S9:
8.5
CSLS
CSLS
S9:
8.1
SP
SP Mainframe
Mainframe
Stream 9: Other RTG and Investigations
Prov. systems
CSLS
S9:
2.3
4
8
S9:
8.2
CSLS
CSLS
S9:
8.6
DARS
DARS
CSLS
CSLS
S9:
8.7
DARS
DARS
SPP Mainframe
Mainframe
S9:
8.3
Financial
Financial
Institutions
Institutions
RCMP
RCMP
Educational
Educational
Institutions
Institutions
Prov
Prov case
case
officers
officers
S9:
8.4
END
CRA
CRA
Canada Student Loans Program (CSLP) Re-procurement
Introduction
Public Works and Government Services Canada (PWGSC) and Human Resources and Skills Development
Canada (HRSDC) are working on the Canada Student Loans Program (CSLP) contract re-procurement. As
part of its procurement strategy, PWGSC and HRSDC want to engage industry early, and at certain stages
in the re-procurement process, in order to solicit industry feedback on the CSLP business requirements,
possible service delivery models as well as the related procurement strategy. The overall objective of
collaborating with the industry is to obtain valuable feedback to help shape CSLP business
requirements and possible alternative delivery solutions as well as the procurement strategy to achieve an
end-state business solution meeting the needs of the Canada Student Loans Program.
This Notice is an update on the activities that have occurred to date as well as the next steps of the CSLP
re-procurement.
Suppliers are encouraged to continue to monitor the Government Electronic Tendering Services (GETS) for
further information on the CSLP re-procurement process.
Background
The Canada Student Loans Program was created in 1964 to promote access to post-secondary education.
The requirement for the program is legislated through the Canada Student Loans Act R.S.C. 1985, c. S-28
and the Canada Student Loans Regulations, which govern the provision of loans issued to students up to
August 1, 1995, and the Canada Student Financial Assistance Act S.C. 1994, C.28 and the Canada Student
Financial Assistance Regulations, which govern the provision of financial assistance issued to students as of
August 1, 1995.
Direct lending, introduced by CSLP in 2000, entails the financing of student loans directly with taxpayer
funding instead of bank financing. The loan administration of CSLP was outsourced to Service Providers
(Contractors) as part of this change. Following a competitive procurement process, in December 2000,
PWGSC awarded a contract to one Service Provider selected to provide financial and related administrative
services for students attending Public Educational Institutions, and another contract to a second Service
Provider selected to provide the services for students attending Private Educational Institutions. These two
contracts expired in March 2008.
A subsequent competitive solicitation was conducted and in December 2006, PWGSC awarded a follow-on
contract with a single Service Provider to provide financial and related administrative services for students
attending both Public and Private Educational Institutions. The current contract will potentially expire in
March 2018.
The provincial Governments of Saskatchewan, Ontario, Newfoundland and Labrador, New Brunswick and
British Columbia have signed integration agreements with the Government of Canada to incorporate their
requirements for provincial loan administration services into the current requirements.
Consultative Process
Industry will be engaged in a multi-phased consultative process as follows:
1.
2.
3.
4.
5.
Initial Contact with Industry - Complete
Industry Day – Complete
One-On-One Industry Meetings – early 2013
Working Group Meetings as required– 2013
Review of Draft Request for Proposal – 2013
Companies are encouraged to participate in the engagement process for this re-procurement, however it is
not mandatory to do so. Not attending the Industry Engagement Session will not preclude an interested
participant from submitting a proposal. Companies may also join the consultative process at any point by
contacting the PWGSC Contracting Authority as listed at the bottom of this notice.
Media cannot participate in the one-on-one meetings or any working group sessions.
1. Initial Contact with Industry
Prior to holding the Industry Engagement Session Day, PWGSC and HRSDC contacted Industry to collect
information on the current marketplace, available technology and supplier capabilities.
2. Industry Day Session
The purpose of the Industry Engagement Session was to present Industry and other interested parties with
additional information on the CSLP re-procurement project including an overview of the procurement
process, an overview of the current business model, and the objectives for the future business
model/consultative process. Industry participants were also provided the Rules of Engagement and had the
opportunity to comment on the consultative process.
The Industry Engagement Session was held on November 28, 2012.
The Agenda for the Industry Day Session was:
1.
2.
3.
4.
5.
Opening Remarks
Procurement Process
Current Business Model Overview
Moving Forward
Next Steps
Material provided to Industry Day Session attendees:
1.
2.
3.
4.
Industry Day Meeting Agenda
Overview of Canada Student Loans Program
CSLP Business Process Maps
CSLP Acronyms and Glossary
Attached are updated Process Flow Maps that explain the current CSLP business model.
3. Next Activity: One-On-One Industry Meetings
One-On-One meetings will take place in early 2013. Industry participants will be requested to provide
written comments and recommendations on the proposed topics for discussion, as well as any additional
topics Industry may wish to discuss. The One-On-One Industry meetings are an opportunity for Canada and
Industry participants to meet individually to listen to concerns, recommendations and solutions. One of the
primary goals of the One-On-One meetings will be to discuss potential business model(s) for CSLP.
Following the meetings, Canada will review and summarize industry input, identify topics that need to be
discussed at Working Group meetings, and revise solicitation document(s), if applicable. As stated
previously in this notice, companies may contact the PWGSC Contracting Authority at any point to initiate
participation in the engagement process. All Industry participants will be required to sign the Rules of
Engagement and Dispute Resolution Process provided in the Industry Engagement Session. All Industry
consultations will be documented and this information is subject to the Access to Information Act. Canada
shall not reveal any designated proprietary information to third parties.
4. Working Group Meetings (as required)
Following the One-On-One meetings, Industry may be invited to Working Group Meetings comprised of
representatives from Industry, CSLP and PWGSC to discuss specific issues, potential solutions and to
review and revise solicitation document(s), as applicable. Canada will finalize the solicitation document(s)
following these meetings.
Working group sessions may include the following topics:
•
•
•
•
CSLP Business Model
Draft Statement of Work
Draft Basis of Payment
Draft evolution criteria for the RFP
•
The Draft RFP
Other:
Third Party Consultation
Third parties such as Industry Associations will be consulted on an as and when required basis to discuss
industry issues and recommendations on industry standard practices.
Communication with Industry
Canada will document all industry issues, positions and actions. A draft-RFP will only be made available to
all participants who have signed and complied with the Rules of Engagement for a final review before the
official RFP is published on MERX.
During the consultation process, the PWGSC Contracting Authority will communicate with registered
Industry participants through direct email rather than by posting additional notices on the GETS.
PWGSC Contracting Authority:
Rob Crober
Public Works and Government Services Canada
Special Procurement Initiatives Directorate
E-mail: [email protected]
Tel. No.: 613-956-1206