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Business
Talk
Business Englisch Trainer
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Business Talk No. 5
1. Introduction
Air travel
2. Listening exercise: at the airport
3. Exercise: aboard a plane
4. Dialogue/exercise: at immigration 5. Dialogue/exercise: at customs
Going by car
6. Exercise: car-hire vocabulary
7. Exercise: getting around
8. Exercise: understanding directions By rail and taxi
9. Dialogue: train-travel vocabulary
10. Exercise: buying a ticket 11. Dialogue/exercise: ordering a taxi
At a hotel
12. Exercise: checking in
13. Dialogue: problems at a hotel
14. Exercise: dealing with problems
Dining out
15. Exercise: booking a table
16. Exercise: paying the bill
17. Conclusion
Total playing time
1:06
3:11
2:37
2:13
2:33
3:22
3:41
3:07
3:00
2:04
4:13
2:49
1:32
1:56
2:53
3:18
1:27
45:02
3
AIR TRAVEL
Listening exercise: at the airport [2]
Airline employee: Good afternoon. May I see your
ticket and passport, please? Thank you. So you’re
flying to Los Angeles today. How many bags are
you checking in?
Passenger: Three. One of which is fragile.1
Airline employee: And this bag?
Passenger: That’s my hand luggage.1
Airline employee: Have you packed the bags yourself?
Passenger: Yes, I have.
Airline employee: Good. I see you’re flying on to Las
Vegas.2
Passenger: That’s right. Can I check my luggage
through?
Airline employee: Yes, but you’ll need to pick up your
bags in LA to go through customs.
Passenger: I see.
Airline employee: Would you like an aisle or window
seat?
Passenger: An aisle seat, please.
Airline employee: Right. Here’s your boarding card.
Seat 25C. The boarding time is 2.45 p.m.
Passenger: What is the gate number?
Airline employee: The gate is not up yet. Please
check the monitors in the departure hall.3 Have a
nice flight.
Passenger: OK. Thank you.
4
Answer the following questions. Refer to 1–3 in the “at the
airport” dialogue.
1. How many bags does the passenger have?
D
Four. Three to check in, and one as hand luggage.
2. What is the passenger’s final destination?
DLas Vegas.
3. What is the gate number?
DThe gate is not yet determined.
Exercise: aboard a plane [3]
Listen to the flight attendant speaking. Decide if the explanation given is true or false.
Flight attendant: Please place your bags in the overhead bin.
p The overhead bin is a small cupboard above
the seats for storing hand luggage.
D
True. You place your bags in the overhead bin.
This is also called an overhead locker or an
overhead compartment.
Flight attendant: Make sure your seat is in an upright
position for take-off.
pThe upright position means the seat is straight,
not tipped back.
D
True. Your seat must be vertical for take-off.
Flight attendant: Did you press the call button?
pThe call button is to raise or lower the back of
your seat.
D
False. You press the call button if you want to
speak to a flight attendant.
Immigration: Thanks. Enjoy your stay.
Visitor: Thank you.
Flight attendant: We may experience some turbulence.
pTurbulence is the presence of strong air currents that can cause the plane to shake.
D
True. It’s wise to remain in your seat and fasten your seat belt during periods of turbulence.
Situation: You’ve arrived from Hamburg. You want to attend a
one-week business English course in Oxford. Answer the
questions.
Flight attendant: Would you like to change to an aisle
seat?
pAn aisle seat is the middle seat in a row of
three.
D
False. An aisle seat is next to the gangway.
Dialogue: at immigration [4]
Immigration officer: Good afternoon. Where have
you just arrived from?
Visitor: Good afternoon — from Dallas.
Immigration: May I ask the purpose of your visit?
Visitor: Business. I’m attending a sales conference.
Immigration: And how long do you intend to stay?
Visitor: Four days. I go to Geneva on Sunday.
Exercise: at immigration
1.Good afternoon. Where have you just arrived
from?
DGood afternoon — from Hamburg.
air current
aisle
aisle seat
call button
check one’s luggage through
customs
departure hall
flight attendant
fly on
fragile
gangway
Geneva
hand luggage
overhead bin
passport
pick sth. up
sales conference
take-off
tipped back
up: be ~
upright
Luftstrom
Gang
Sitz am Gang
Ruftaste
das Gepäck bis zum Zielort
aufgeben
Zoll
Abflughalle
Flugbegleiter(in)
weiterfliegen
zerbrechlich
Gang
Genf
Handgepäck
Gepäckfach
Reisepass
etw. abholen
Vertriebs-, Verkaufstagung
Start
zurückgelehnt
auf den Abflugtafeln stehen
aufrecht
5
2. May I ask the purpose of your trip?
D
I ’m attending a business English course in
Oxford.
3. And how long do you intend to stay?
Exercise: at customs
Situation: You’re going through customs. You have nothing to
declare. Answer the questions.
4. Thanks. Enjoy your stay.
1.Excuse me. Do you have anything to
declare?
DSorry? Oh, no, I don’t think so.
Dialogue: at customs [5]
2.No agricultural products? Food, plants,
meats?
DNo, definitely not.
DOne week. I go back on Sunday.
DThank you.
Customs officer: Excuse me. Do you have anything
to declare?
Visitor: Sorry? Oh, no, I don’t think so.
Customs officer: No agricultural products? Food,
plants, meats?
Visitor: No, definitely not.
Customs officer: Would you have a look at this list of
banned goods? None of these?
Visitor: Let me see. No, none of these.
Customs officer: May I just have a look in your bag,
please?
Visitor: Sure.
Customs officer: Would you mind opening it for me,
please?
Visitor: No problem. It’s just clothes.
Customs officer: Good. ... That’s fine.
Visitor: Is that all?
Customs officer: Yes. Enjoy your stay in the UK.
Visitor: Thank you.
6
3.Would you have a look at this list of banned
goods? None of these?
DLet me see. No, none of those.
4. May I just look into this bag, please?
DSure.
5. Would you mind opening it for me, please?
DNo problem. It’s just clothes.
6. Good. ... That’s fine.
DIs that all?
7. Yes. Enjoy your stay in the UK.
DThank you.
GOING BY CAR
Exercise: car-hire vocabulary [6]
Repeat the sentences, using terms in British English.
Example:
US: I think I’ve lost my driver’s license.
UK: I think I’ve lost my driving licence.
US: Please put the suitcases in the trunk.
UK: Please put the suitcases in the boot.
US: Please lift the hood so I can check the oil.
UK:Please lift the bonnet so I can check the oil.
US: What side of the car is the gas tank on?
UK: What side of the car is the petrol tank on?
US:I can’t see a thing because the windshield is
so dirty!
UK:I can’t see a thing because the windscreen is
so dirty!
US: I’d like to rent a car, please.
UK: I’d like to hire a car, please.
Exercise: getting around [7]
Choose the correct answer a) or b) to match the definition.
1.Lights used to control the flow of cars at
crossings.
a) Traffic lights
b) Street lights
D
The answer is a). A set of traffic lights uses the
signal colours red, amber and green to control
traffic. Street lights are lamps positioned at
regular intervals to provide light.
2.A large circle where several roads meet, and
which you follow round in one direction.
a) A crossroads
b) A roundabout
agricultural
amber UK
banned goods
crossing / crossroads declare sth.
driver’s license US driving licence UK
gas tank US petrol tank UK
hood US / bonnet UK
rent sth. US / hire sth. UK
roundabout
(set of) traffic lights
trunk US / boot UK
windshield US windscreen UK
landwirtschaftlich
gelb
verbotene Einfuhrgüter
(Straßen)Kreuzung
etw. verzollen
Führerschein
Benzintank
Haube
etw. mieten
Kreisverkehr
Ampelanlage
Kofferraum
Windschutzscheibe
7
D
The answer is b). A roundabout is a circle in
the road for directing the flow of cars without
traffic lights. A crossroads is where two
streets meet at right angles. In North America,
a crossroads is commonly called an “intersection”.
3.A group of buildings surrounded by streets on
four sides.
a) A block
b) A car park
D
a) is correct. A block is a common division of
area in a city, with streets on all sides. A car
park is a place where people may park their
cars. It is called a “parking lot” in North America.
4. A main road that connects towns and cities
a) A motorway
b) An alley
D
a) is correct. A motorway is designed for fast
traffic between cities. In North America, people call this a “highway” or “freeway”. An alley
is a narrow passage between buildings.
5. T
he point where traffic can leave a main road.
a) An exit
b) A station.
D
a) is correct. You leave a motorway, a round­
about or other road at an exit. A station is a
place to get on or off of public transportation.
8
Exercise: understanding directions [8]
Listen to John telling a visitor how to reach his office from an
airport in the UK.
It’s not very far and quite easy to find. Once you’ve
picked up your car, drive out of the main exit from
the airport. Turn left at the corner where you see a
sign saying “City Centre”. Follow that road for
about half a mile until it joins the motorway into
town. Stay in the right-hand lane and take the
second exit marked “Industrial Area”. When you
come off the motorway there is a roundabout.
Take the second exit, in other words, straight over,
into Kingston Road. Go through two sets of traffic
lights and turn left at the end of the third block into
South Parks Road. Our office is the second building on the right. There’s an underground car park.
I’ll let them know you are coming.
Supply the missing prepositions.
1. Turn left _____ the corner.
DAt. Turn left at the corner.
2. Follow that road _____ half a mile.
DFor. Follow that road for half a mile.
3. Turn right _____ Kingston Road.
D
Onto or into. Turn right onto Kingston Road.
Turn right into Kingston Road.
4. Go _____ two sets of traffic lights.
D
T hrough. Go through two sets of traffic
lights.
5.Our office is the second building _____ the
right.
D
On. Our office is the second building on the
right.
BY RAIL AND TAXI
Dialogue: train-travel vocabulary [9]
Listen to five key terms and definitions.
pReturn
ticket. This allows you to travel to
another city and back.
pOff-peak fare. This is the lower price offered
to people travelling outside of the busiest
travel hours.
pAisle seat. This is a place to sit near the middle passageway.
pBuffet car. This is a restaurant on the train.
pTimetable. This is a list of times when trains
come and go.
Ticket agent: Good morning. How may I help you?
Traveller: I’d like a return ticket to Hull, please.
Ticket agent: When do you want to travel?
Traveller: On Friday — coming back on Monday.
Ticket agent: Do you want a standard fare or an offpeak fare?
Traveller: What’s the service for that route?
Ticket agent: If you travel on the 11.30 off-peak
service on Friday and then come back on the
13.30 service from Hull on Monday, it will only
cost you £65 return.
Traveller: OK, that sounds good. I’ll take the offpeak fare.
Ticket agent: Would you like a window or aisle
seat?
Traveller: A window seat, forward-facing, please.
Ticket agent: Here you are. Carriage H, seat 43.
Traveller: Is there a buffet car on the train?
Ticket agent: On the way up there is — but coming
back, there’s just trolley service.
aisle seat
Gangplatz
alley
Gasse
at right angles
im rechten Winkel
buffet car
Speisewagen
car park
Parkplatz
design sth.
etw. konzipieren, auslegen
exit
Ausfahrt
get on or off
ein- bzw. aussteigen
motorway UK
Autobahn
off-peak farefür die Nebenverkehrszeit
geltender Tarif
passageway
Gang
pick sth. upetw. abholen, etw. in Empfang
nehmen
public transportation öffentliche Verkehrsmittel
US
return ticket
Hin- und Rückfahrkarte
right-hand lane
rechte Spur
timetable
Fahrplan
9
Traveller: Good. Oh, and could I have a copy of the
timetable, please?
Ticket agent: Certainly. Here you are.
Exercise: buying a ticket [10]
Reply to the ticket agent using key terms.
Ticket agent: How may I help you?
p You want to travel to York and back.
DI’d like a return ticket to York, please.
Ticket agent: Do you want a standard fare or an offpeak fare?
pAsk for the lower price offered outside of the
busiest travel hours.
DI’ll take the off-peak fare.
Ticket agent: Would you like an aisle or window
seat?
pYou’d like one on the middle passageway.
DAn aisle seat, please.
Ticket agent: Is there anything else I can help you
with?
pAsk if there is a restaurant on the train.
DIs there a buffet car on the train?
pNow ask for a list of times when trains come
and go.
DMay I have a copy of the timetable, please?
10
Dialogue: ordering a taxi [11]
Taxi company operator: Radio cars. Can I help you?
Visitor: Good afternoon. I need a cab to go to
Marble Arch.
Operator: Sure. May I have your name please?
Visitor: It’s Wainwright.
Operator: Could you spell that for me please?
Visitor: W-A-I-N-W-R-I-G-H-T.
Operator: Good. Where are you calling from?
Visitor: I’m at the main entrance to Canary Wharf.
Operator: And you want to go to...?
Visitor: I need to get to the Holiday Inn in Euston
Road.
Operator: Fine, Mr Wainwright. One of our cars will
be with you in ten minutes.
Visitor: Great. Can I just check the price with you,
please?
Operator: It’ll be £15.
Visitor: OK. Thank you. Bye.
Exercise: ordering a taxi
Order a cab, using the suggestions given.
Taxi company operator: Radio cars. Can I help you?
p Say you want to go to Marble Arch.
D
Good afternoon. I need a cab to go to Marble
Arch.
Operator: Sure. May I have your name please?
p Say your own name.
DIt’s Wainwright.
Operator: Could you spell that for me please?
p Spell your own name slowly.
DW-A-I-N-W-R-I-G-H-T.
Operator: Good and where are you calling from?
p The main entrance to Canary Wharf.
DI’m at the main entrance to Canary Wharf.
Operator: And you want to go to?
The Holiday Inn in Euston Road.
D
I need to get to the Holiday Inn in Euston
Road.
p
Operator: Fine, Mr Wainwright. One of our cars will
be with you in ten minutes.
p Ask what the trip will cost.
D
Great. Can I just check the price with you,
please?
Operator: It’ll be £15.
p Confirm, say thank you and goodbye.
DOK. Thank you. Bye.
AT A HOTEL
Exercise: checking in [12]
Choose the correct answer a) or b) for each situation.
1. The guest wants to check in.
a) I’ve got a reservation.
b) I’ve got a confirmation.
D
a) is correct. You book a hotel room with a
reservation.
2.The guest wants to know what kind of internet
connection is available in the room.
a)Is there a wideband internet connection in my
room?
b)Is there a broadband internet connection in
my room?
D
b) is correct. A broadband internet connection
allows a fast transfer of data.
3.The guest wants to make a call to someone
outside the hotel.
broadband
cab
confirmation
operator
radio car
spell sth.
Breitband
Taxi
Bestätigung
Telefonist(in); hier: Zentrale
Funkwagen
etw. buchstabieren
11
a) Excuse me. How do I get an outer line?
b) Excuse me. How do I get an outside line?
D
b) is correct. To phone from a hotel or office
building, you need an outside line.
4.The guest’s clothes are creased from the
flight.
a)Could I borrow an iron and ironing board,
please?
b)Could I lend an iron and ironing board,
please?
Da) is correct. When you take something temporarily, you borrow it. When you give something temporarily, you lend it.
Dialogue: problems at a hotel [13]
Reception: Reception. Can I help you?
Guest: Yes, this is Donald Hobson from room 204.
I’m having trouble getting the TV to work. When I
press the power switch on the remote control,
nothing happens.
Reception: Perhaps the battery has run down. Try
the power switch on the TV set.
Guest: OK. No, I’m afraid that doesn’t do anything,
either.
Reception: Right. I’ll have to send someone up to
look at it.
Guest: Fine. I’ll be going out for a while, but it would
be nice to have it fixed when I get back this
evening. There’s a programme at 10 o’clock I’d
like to see.
12
Reception: I’ll make sure the set is repaired by then,
or we’ll replace it.
Guest: That’s great. Thanks.
Reception: You’re welcome. Bye.
Guest: Bye.
Exercise: dealing with problems [14]
Make complaints politely but firmly. Use the instructions
given.
Reception: Reception. Can I help you?
pSay who you are and give your room number.
DThis is Donald Hobson from room 204.
Now tell them that there is no hot water in the
shower.
D
I’m having trouble with the shower. I can’t get
any hot water.
p
Reception: Oh, I’m sorry. Have you tried waiting a
minute or two until it warms up?
p
Say that you have.
DYes, I tried that, but I’m afraid it’s still cold.
Reception: I’ll have to send someone up to look at it.
pAsk them to do it quickly. You want to take a
shower before going out.
D
C ould you send someone straight away,
please? I’d like to have a shower before going
out.
Reception: Certainly. I’ll send someone up immediately.
Employee: Sorry, could you spell your name for me,
please?
p Spell it clearly.
DF-O-E-R-S-T-E-R.
Employee: And your phone number?
pGive the number of your mobile phone. Include
the international code
DINING OUT
Exercise: booking a table [15]
D0049 for Germany, 173 76 41 29 58.
Employee: Thank you. See you at 7.30. Goodbye.
Respond to the questions using the information given.
Restaurant employee: Little Italy restaurant. Can I help
you?
pAsk for a table for three for seven thirty this
evening.
D
Do you have a table for three for seven thirty
this evening?
Employee: Let me check. Yes. That’s fine.
p Ask for a window table.
D
You haven’t got a window table free, have
you?
Employee: I think we can do that for you. Under
what name, please?
p Give her your last name.
D
Förster.
creased
fix sth.
international code
iron
ironing board
last name
mobile phone UK
outside line
power switch
remote control
run down
see you at 7.30
set
spell sth.
straight away UK
zerknittert
etw. reparieren
Ländervorwahl
Bügeleisen
Bügelbrett
Nachname
Handy
Amtsleitung
Einschalttaste
Fernbedienung
leer werden
bis 7.30 Uhr
hier: Gerät
etw. buchstabieren
sofort
13
Exercise: paying the bill [16]
Find the mistakes. Then repeat the correct expressions.
1. Hello! Could I have the bill, please?
p“Hello” is used for greetings, not for getting
someone’s attention. “Excuse me” is a polite
way of calling for the waiter.
D
Excuse me. Could I have the bill, please?
4. I’d like to pay with money not by credit card.
pIf you want to use notes and coins rather than
plastic, say “in cash”.
D
I’d like to pay in cash.
2. Let me invite you to dinner.
pYou “invite” someone to a party. But when
you intend to pay for a meal, there is another
expression you use.
D
Let me get this. I insist.
p“Please” is a polite word, but when you give
3. Is the price inclusive?
pTo ask if the price of the meal contains a small
payment, or tip, for the waiter, use the word
“included”.
D
Is the tip included in the price?
pIt’s true that a waiter “waits” tables, but you
5. On second thought, I’ll pay by card. Please.
something to someone, use this expression:
D
On second thought, I’ll pay by card. Here you
go.
6. Thank you for waiting so well.
refer to the “service”.
D
Thank you. The service was excellent.
here you go
bitte
on second thought USwenn ich mir’s nochmals überlege
plastic ifml.
Kreditkarte
tip
Trinkgeld
wait
bedienen
waiter
Kellner
14
IMPRESSUM
Herausgeber und Verlagsleiter:
Dr. Wolfgang Stock
Chefredakteur: Dr. Ian McMaster
Geschäftsführende Redakteurin (CvD):
Maja Sirola
CvD Assistenz: Sabine Dienelt,
Susanne Pfeifer
Audioredaktion: Carol Scheunemann,
Ken Taylor
Lektorat: Elisabeth Schneider-Eicke
Produktion und Ton: Karl Braun
Tonstudio: Artist Studio, München
Übersetzungen: Ina Sinning
Anmoderation: Erica Gingerich (US)
Moderation: Ken Taylor (UK)
Sprecher:
Doug Bolduc (US), Michelle Carstens (AUS),
Elena Chardakliyska (BG), John-Patrick Daly
(UK), Tony Lush (AUS), Ian McMaster (UK),
Erin Perry (US), Inez Sharp (UK),
Anne Alexander Sieder (US), Eric Sumner (UK)
Spotlight Verlag GmbH, Postfach 1565, 82144 Planegg;
Tel. (089) 8 56 81-0; Fax (089) 8 56 81-105
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