French Sales Mission (RMI) - March 2014
Transcription
French Sales Mission (RMI) - March 2014
2014 French Mission Executive Summary Paris March 19-21, 2014 Rocky Mountain International Kim Birrell, Senior Marketing Manager 2232 Dell Range Blvd, Ste. 101 Cheyenne, Wyoming, 82009, USA Ph: (307) 637-4977 • Fax: (307) 634-8334 Email: [email protected] Web: www.rockymtnintl.com, www.rmi-realamerica.com French Mission March 19-21, 2014 Paris, France Participants: Maureen Droz of South Dakota, Marlee Iverson of Montana, James Scoon of Wyoming, Kim Birrell of RMI-US (also representing Idaho). We were led on this mission by Hervé Duxin. Summary: The states traveled to Paris for two days of meetings and trainings held on March 20-21. We met with tour operators in their offices and 14 leads resulted. The VIP Dinner hosted by our region with trade and media was held on March 20 at Restaurant LR, a well known Paris restaurant that is frequented by French celebrities. We were pleased that about 40 tour ops and media attended. Denver and Minneapolis/Saint Paul/Bloomington sponsored the event. Participants were eager to attend and expressed a genuine love for our region. Most meetings were with companies who carry our product already so we were able to cement those established relationships. We met with product managers in order to provide updates on new product and we did trainings about the region for new and existing sales staff. We were impressed by the knowledge most product managers already have about our region; there were many requests for additional attractions or hotels that would fit into existing programs or would expand routes in our region. The format of this mission is effective in the French market because most product managers are unable to easily get away from their offices. They appreciate when our states can visit them in person to provide assistance with itineraries, product or training for staff. Notable Trade Developments: Comptoir – Isabelle Weber – Isabelle tells us bookings to our region are better than last year. She feels people want to travel this year. Their specific needs focus on family friendly ranches in our region and activities between Yellowstone and Glacier National Parks. Jetset Voyages – Charles Julien – Charles said demand for our region has increased and there is more demand for ranches, especially in Montana. La Maison des Etats-Unis – David Chaumeil, Maureen Lachant – Maureen has recently joined La Maison as Development Manager. She is making changes to better equip their sales team with support. Le Cercle des Vacances – Romain Chereau – They get at least one request each week for their trip arriving in Denver and traveling to Wyoming and South Dakota. They find good availability inside Yellowstone and are looking at YNP gateways for additional product. They are always looking for new activities and locations that would be interesting to their clients. Thomas Cook / Jet Tours - Anaik LeGuellanff – Anaik has recently taken over US production and is excited to learn about our region. Thomas Cook recently eliminated FITs but still offer escorted tours. Visiteurs - Laureline Branswick – Laureline has recently moved into product manager position after the departure of Eric Savournin, with whom she worked closely. She is developing more of our region’s product. West Forever – Fabian Baranes – this new operator wants to develop more motorcycle tours in our region. He wants to develop themed trips, and includes ranch stays as part of an add-on. He is very excited about the variety of product our region offers. French Mission 2014 2 Notable Media Developments: Olivier Thomas, freelance journalist – Olivier is focusing more on covering politics than tourism, but is still enchanted by our region and has ideas for future projects. Other media who attended the VIP Dinner in Paris expressed interest in our states or reminisced about their visits here. Some of those attending were Claire David-Tartane who has visited our region for tv productions, Marc Bainaud of New Western who has written about our region, Claude Granveaud who writes about golfing, and Stephane Litas who has written about cowboys and horse related events in our region like the Denver Stock Show. They are still exploring ways to give our region media coverage. Our French office will explore these possibilities for fams in the future. As this market matures, tour operators have become familiar with many less well-known products in our four states, important because the travel trade business is extremely competitive in France. It is essential to be able to offer trips that are different and unique from what other operators or agents sell. Because the trade continues to see a demand from their clients for destinations that are less exposed, they recognize the value of our region to bring them additional business. Interest in our region remains strong in France particularly because tour operators have developed their knowledge of our region’s attractions and activities that are so appealing to their clients. Travelers are looking for unique and authentic destinations to vacation in and our region fits this bill perfectly. Despite declining economic conditions in France and the burden of increased taxes to all French citizens during recent years, the French are determined to travel to escape everyday worries and concerns. They love the romance of the West, the lure of cowboy culture and the open spaces our region offers. We anticipate visitation figures from the US Department of Commerce, OTTI, will show increased visitation from France in 2013. Figures through November 2013 show visitation increased by 3%. The tour operators we met with confirm strong and even increasing interest in travel to our region. We expect this trend to continue. Many thanks to Hervé and Olivier for organizing such an effective marketing activity. Respectfully submitted, Kim Birrell Senior Marketing Manager Rocky Mountain International French Mission 2014 3 French Mission Leads Company Name Type Country Beatrice Leproux-Gillet Journalist France Olivier Thomas, Photographer Journalist France Backroads Annick Pierre, Nadege Peccavet, Sophie CARVALHO, Delphine Bertheuil Tour Operator France Compagnies du Monde Nora Gherras Tour Operator France Comptoir des Etats Unis Isabelle Weber, Veronique Boisdenghien Travel Agency France CRIV-Lariviere Voyages (Quebec Travel) Veronique Amsellem, Christine FrenanolezCastille Tour Operator France EFH Group - Partir Aux Amériques Barbara Livney Tour Operator France Jetset Voyages/Equinoxiales Charles Julien, Valérie Heurtel Tour Operator France La MAISON Des Etats Unis Maureen Lachant, David Chaumei Tour Operator France Le Cercle des Vacances Romain Chéreau Tour Operator France MICE Finder Dominique Plaissetty Online Booking Portal France Thomas Cook & Jet Tours Anaik LeGuellanff Tour Operator France Visiteurs Laureline Branswick Tour Operator France WEST FOREVER Fabien Baranes Tour Operator France French Mission 2014 4 French Mission Notes Journalist Beatrice Leproux-Gillet 70 rue de Paris 92100 Boulogne France Phone Journalist Olivier Thomas, Photographer 13 rue des Lilas 95320 Saint Leu La Foret France Postal Code 011 33 1 46 05 73 44 Phone Fax E-mail Postal Code 011-33-01 39 60 09 49 011-33-06 80 02 64 79 (mobile) Fax [email protected] (unsub from CC) E-mail Website Website Company Profile [email protected] www.fedephoto.com Company Profile FRMISS14: Bea attended VIP Dinner. She writes for a Belgian publication - Victoire Magazine, a weekly lifestyle publication. We discussed her interest in writing about Idaho and South Dakota characters, also Hemingway. States pls follow up with interesting ideas you may have. FRMISS13: Bea attended the VIP Dinner in Paris. She recently had an article and photos published in l'Eventment Magazine in Belgium and is asking for support from our region. She doesn't know Joelle Dessard so I said I'd put the two of them in touch with each other so Joelle can gather more info and determine if this is something our region should consider. RMI-Benelux pls followup. FR04/12: Since several months, we are helping Béatrice to prepare a Press Trip in the Real America Region. At this date, I had to put on hold the preparation as Béatrice has no real dates and itinerary clarified. I’ll be back as soon as Béatrice comes back with clear ideas. FR03/12: I am still working with Beatrice to prepare this project that will include Olivier Thomas as Photographer. FR02/12: Beatrice Leproux still needs to confirm with Cheval D'Aventures her dates so we can launch the process. We are working on a regular base on ideas. We determined on the phone this trip to be around June'12 FR01/12: Béatrice is considering coming to the region this spring. I created synergy between LEPROUX and ATALANTE for a project that would generate articles in several French and Belgium magazines. I am following up with both contacts. FR12/11: Olivier is considering coming back to SD for his two projects: - The Buffalo Round Up, not as a photographer but for a film. Thomas is now trained to film on the top of his photographer’s skills. He is the best seller in Europe for the Buffalo Round; his articles were sold in France and all over the old continent: - A ride with the First Nation People in December’12 for a photography exposition and a book. His partner; Béatrice LeProux, is a writer. She is, on her FRMISS14: Met Olivier at VIP Dinnner. He focuses mainly on politics these days but is interested in the McCain Company, the largest producer of frozen potatoes in the world. ID pls followup with any info you may have. FR09/13: We had a talk with Olivier Thomas who is launching a new Website dedicated to landscapes in the USA. http://www.divergence-images.com/olivierthomas/portfolios/paysages-americains-gci-194-40.html#40 Many photos were shot during the participations of Thomas at the Buffalo Round Up in SOUTH DAKOTA. Olivier is still thinking of participating to the celebration of the battle of WOUNDED KNEE with the First Nation people; I am following up with that. FR03/13: Olivier Thomas is Free Lance Photographer. I put him in contact with MAISONS DES ETATS UNIS so he can (maybe) set up an exposition about the Buffalo Round Up. FRMISS13: Olivier attended the VIP dinner in Paris. No specific plans to visit our region although he has a few ideas. He talked about how difficult it is for journalists to get support. FR01/13: I met with Olivier Thomas, Photographer, who is now launching a new web site to present and sell on line his photos: www.divergences-images.com. Olivier is interested for new subjects to be linked to the RMI Region. He is still working on the project in South Dakota. FR05/12: Olivier Thomas sent a video of photos he shot at the Buffalo Round Up in SD. These photos are just great. He wishes now to be able to sell these images as much as possible. FR12/11: Olivier is considering coming back to SD for his two projects: - The Buffalo Round Up, not as a photographer but for a film. Thomas is now trained to film on the top of his photographer’s skills. He is the best seller in Europe for the Buffalo Round; his articles were sold in France and all over the old continent: - A ride with the First Nation People in December’12 for a French Mission 2014 5 Tour Operator Tour Operator Backroads Compagnie des Etats Unis Compagnies du Monde Annick Pierre, Nadege Peccavet, Sophie Carvalho, Delphine 14 Place Denfert-Rochereau 75014 Paris Postal Code France Nora Gherras, product manager, Virginie Gines, assistant to Centre d'Affaires Paris-Trocadero 75016 Paris Postal Code France Phone 011-331 4322 6565 Phone Fax 011-33-1-4320 0488 Fax E-mail Website [email protected] [email protected] [email protected] www.backroads.fr E-mail Website Company Profile Specialized operator, offer fly drives, motorcoach. Very familiar with our region. FRMISS14: States trained 5 people and presented what's new. Business to our region going well. RMI-France pls followup if anything additional is needed. FR05/13: Annick Pierre, General Manager for BACKROADS, is reporting excellent bookings for the RMI Region this season. This little Tour Operating Company is very successful on the French Market. They have returning customers who are mainly families. RU13: Nadège Peccavet attended FR01/13: Sophie Carvalho is reporting a very good business even with the huge construction process that is right beside their Travel Agency. This company has mostly repeaters who are trusting them. Clients come back every year to prepare their new vacation plan. The Tour Operator is sending someone to the Round Up with Pre and Post Fams. FR08/12: Annick Pierre, Manager at Backroads, is reporting a significant increase of business for the Real America Region. Backroads changed their sales staff recently. Your French Rep gave a presentation and Marine (one of the new Sales) will come to the Mega Fam. For information, this company is facing major construction program near by their door, which could impact negatively their sales. However, they have a very loyal clientele who is buying their vacations at this tour operator every year. MegaFam12: ൗ Ms. Marine Barrault, Denver pre FR07/12: I attended to BACKROADS in order to make a presentation to the new sales persons that just arrived. Many questions and interest came out of this moment in the office of this Tour Operator that sells mainly to families. One of the Sales Persons will be part of the MegaFam! FR06/12: I had a meeting with Annick Pierre at Backroads who is reporting a good season for the RMI Region. She had a big turn over of staff these last months, which is very unusual for this Tour Operating Company. Your French Representative will come early July to make another presentation to the new sales persons. +331 55 35 05 05 011-33(0)155-353-347 011 33 1 55 35 33 42 011-33-0-155-353-359 [email protected] [email protected] [email protected] www.compagniesdumonde.com Company Profile In early 2012 this company was sold to a Swiss group, but interest in product from our region remains high. Work with RMHTours. FRMISS14: States did trainings on the region in their offices for 6 people. They do not offer much winter product. RMI-US will send RMI quarterly newsletter to 4 people in office as requested. RMI-France pls followup with Nora upon her return. FR01/14: COMPAGNIE DU MONDE is planning to change address but still does not know when and where they will be. Since the company was purchased from Jean-Alexis Pougatch, the company is facing several concerns. Staff Management is one of them. This situation impacts negatively the results. Our Receptive Tour Operators need to double check good payment. FR10/13: We worked on a Fam Trip for Compagnie des Etats Unis. Nora Gherras and team traveled to South Dakota and Wyoming. We had to face the concern of the government shutdown that prevented the team to visit the Parks. Nora and your French Office adapted the itinerary and everyone came back very happy with this trip. Many thanks to everybody for your help on this project! FR08/13: We met with Nora Gheras, Product Manager, who is reporting increase of bookings for the RMI Region. As this success is now confirmed, Nora is preparing a customized fam trip for her sales staff. We are currently working on this project. FR06/13: We met the new CEO of Compagnies Du Monde. Jean-Alexis Pougatch sold this company a year ago. The management (originally from Switzerland) took time to figure out the French Market. David Leguide is now in charge. Leguide is interested in developing opportunities of co-marketing with regions and RMI in particular. We are following up with the management of this company as well as Nora Gherras, Product Manager. PW13: Our scheduled appointment with Jean-Alexis Pougatch was canceled by him. RMI-France pls followup with him. FRMISS13: Met with Nora. Did trainings for staff and reviewed what's new. Business to our region is going well. French Mission 2014 6 Travel Agency Tour Operator Comptoir des Etats Unis CRIV-Lariviere Voyages (Quebec Travel) Isabelle Weber, Veronique Boisdenghien, Ibtissem Mamoudy, 6 rue Saint-Victor 75005 Paris Postal Code France Sylvie Borel, Manuella Prou, Elodie Sonnet, Veronique Amsellem 12, rue Mozart 92587 Clichy Cedex Postal Code France Phone Fax E-mail Website 011-33(0)153 1021 70 011-33(0)153 10 4774 011 33 1 53 10 47 94 011-33-153 1047 71 [email protected] (blocked cc), [email protected] [email protected] www.comptoir.fr Phone 011-33-141 40 3265 Fax 011-33-141 40 3252 [email protected] [email protected] www.lariviere-voyages.com Website www.editions-lariviere.fr Company Profile E-mail Company Profile They sell fly drive and tailor made product in our region. Work with RMHTours. FRMISS14: Met with Isabelle and Veronique. States presented what's new. Summer is 2/3 sold already so this is better than 2013. 2013 was good but not great for them. They feel people want to travel this year and it's not in the middle of a crisis like last year was. Requested to know about ranches that will welcome French families. Visited a SD ranch last year and even thought the ranch knew in advance they were coming, they were not welcomed. States pls recommend a few select ranches for 2-3 night stays. They need more knowledge about what there is to do between GNP and YNP and Seattle. Marlee will provide itineraries for traveling between these areas on both east and west side of GNP. They welcome ideas for families and people who want interesting activities, to see small towns in our region. Mentioned Triple Creek and Rockin Z ranches. They have a blog so are looking for French speaking people who want to communicate their experiences or provide photos. Hervé pls followup to see that requested info is provided. Discussed the direct flight to SLC but the fact that Alamo and Avis have no cars available. Discussed Cody as possible alternative arrival spot - James will followup on rental cars available at this location. FRMISS13: Met Isabelle and Veronique for lunch. All going extremely well for our region. They want to develop winter product in Yellowstone, but it's hard for them to visit in winter because Jan-April is top time for bookings. They need images of our region to prepare a slide show for clients on iPad. RMI-France will follow up. Isabelle will not attend Powwow this year. Idaho pls send electronic version of your what's new. FR01/13: We invited Isabelle Weber, who is the Product Manager for Comptoir, to the Round Up. Isabelle is not able to come as spring is the peak season for her company like many others in this business. She is reporting already an excellent beginning for this year with an increase of bookings for the RMI region. Offer motorcycle tours, fly drives. Work with RMHTours. Christine attended two Roundups. FRMISS14: Met with Veronique and Christine. Business is about the same as last year so they can't complain. They have some new product: motorcycle group with a French guide - one itinerary which includes MT and WY. Also SLC with YNP is new product this year. They promote motorcycle tours but only on their website. Also offer car tours which are not on their website. States presented what's new. Discussed how we can coop to promote motorcycle tours. Hervé will discuss this further with Sylvie Borel. PW13: Met with Veronique Ansellem. Christine attended 2 Roundups and this was very helpful to them. They need itineraries for Harley bikers. Their tours start either in SLC or DEN. Their ID tour does not sell well because people are unfamiliar with this state - they need to advertise it. She is unfamiliar with stops/attractions between Cheyenne and Rapid CIty so Kim reviewed Fort Laramie, Guernsey, Territorial Prison in Laramie and Snowy Range driving route, also CFD in Cheyenne. RMI-France pls send images of Cheyenne and list of ranches in region. RU13: Christine Fernandes Castillo attended FR05/11: Véronique requested our help to create an itinerary for her clients. We also organized shipment of brochures to them for SD and WY. This group will be traveling with Harley Davidson bikes through the RMI region. For your information, Véronique is pregnant and ready to leave during this summer. She will be back “as soon as possible.” Sylvie Borel, General Manager, will take over during that time. FRMISS11: Met with Veronique. They are doing more with our region and selling it more. People have already visited Grand Canyon and some other western national parks and now want to visit somewhere new so our region is in demand more. States did updates on region and distributed materials. They have a new itinerary developed with RMHT: it includes Denver, Laramie, Rock Springs, French Mission 2014 7 Tour Operator Tour Operator EFH Group - Partir Aux Amériques Jetset Voyages/Equinoxiales Barbara Livney, area manager USA, Canada, Bahamas; Erez 94 Rue Lafayette Paris Postal Code 75010 France Phone Fax E-mail Website +331 75 00 15 26 33 0175 00152 Charles Julien, Valérie Heurtel, Jérôme Thomman, Laetitia 41/45 rue Galilee 75116 Paris Postal Code France Phone 33 0175 442073 Fax [email protected] [email protected] www.partirauxameriques.com 011-331-53-671-310, 011-331-53-671-311 011+331-53-671-329 [email protected] [email protected] [email protected] www.jetset-voyages.fr Website www.equinoxiales.fr Company Profile E-mail Company Profile Extremely active in online promotion & social media (FB). Sophisticated website app tracks what has been viewed, enabling followup contact with potential travelers. Barbara was formerly with Thomas Cook and very familiar with our region. No product in TRIP Rpts yet although they do have product in our region (WY, SD). FRMISS14: Met with Barbara and discussed what's new in each state. RMI-France pls send electronic version of French MT guide to Barbara - she likes this a lot because it costs a lot to ship paper guides to clients. Barbara requested video (or send a link to video) from each state to show on You Tube on their website - needs short videos, 3 minutes is longest they can use. They call their video section "Faux pas Reve" which means something similar to don't dream. They do a lot of advertising on Facebook and have over 11,000 friends and can post about our region. They have a couple tours in our region: a fly drive starting DEN and ending SLC which includes Deadwood, Sheridan, Cody, YNP and Jackson. Another DEN tour includes WY. They use RMHTours for fly drives and Go West for escorted tours. FR02/14: Barbara Livney, Product Manager at PARTIR AUX AMERIQUES, is confirming participation of her company at the Show RANDO – NATURE. They will be with your French Representative on the booth during the entire Show providing ways to potential travelers to attend to our Region. FR06/13: We met with Erez Bousso, the CEO of Partir Aux Ameriques, and Barbara Livney, Product Manager. This company has 2 offices; 1 in TEL AVIV and 1 in PARIS. Bousso is interested in developing co-marketing actions with your French Office. As a matter of fact, Partir Aux Ameriques paid for Matthieu Pelloli’s airline tickets to come to South Dakota. FR05/13: Partir Aux Ameriques is planning to become one of the big actors of the French Tourism Industry. They are ready to produce and work with you French Office on selected Press Fams. I called Barbara Livney to propose a partnership for the Press Project with Le Parisien: Partir Aux Ameriques will pay for the air ticket for Matthieu Pelloli. FR04/13: Barbara Livney is launching a partnership with a French Radio OUI FM to highlight their product in CHICAGO. They are giving away 5 nights and Airplane Proactive and very knowledgeable about our region. Fly drives, motorcoach and packages in our region. FRMISS14: Met with Charles and Valerie. They have more requests for our region than usual. MT ranches are more in demand than in the past, also ID. They have some requests for a new route which includes ID with OR and WA. Also their DEN to SLC route includes WY and either MT or SD. They still have bookings for Goosewing Ranch. Have now combined their North America and Latin America brochure so had to cut some pages but were able to maintain our region's coverage in this brochure. They had to cut all a la carte hotels for all regions so created small packages to include some of these. They have a 2 nt GNP package as well as packages for ID and SD. Their staff has good knowledge of our region so they tend to work well with suppliers on packages. It makes it easier for travel agencies and clients when they offer packages. They have more requests for ranches but shorter stays are in demand due to the cost of a full week's stay. They always need new images and video so if states have any please send. Discussed Megafam - June might be a better month for them but September is still a good time. Gave us Express article published March 19 about Goosewing Ranch. MegaFam13: Pauline Fayon FR05/13: Valerie Heurtel is interested in sending someone at the MegaFam this year as the RMI Region is selling very well again this season! She also might be interested to participate to the next Round Up if agenda allows. FR03/13: We had a meeting with Charles Julien, Product Manager, who is telling us sales for the RMI Region are increasing. They have more requests for Ranches this year. The average length of stay is two weeks. Following the Meeting we had at JETSET, Vanessa Laine is coming back with the Press Project she introduced. We sent the questionnaire and now wait for Vanessa's answers. Your French office is following up. FRMISS13: Met with Charles and Vanessa Lainé, Media communications. Vanessa also attended the VIP dinner in French Mission 2014 8 Tour Operator Tour Operator La Maison Des Etats Unis Le Cercle des Vacances Maureen Lachant, David Chaumeil, Mr. Luiz Ferreira, Mr. Bertrand 3 rue Cassette 75006 Paris Postal Code France Phone Fax 011-33-015-363-1340 011-33-153-63 1343(Raphäel) Rose-Marie Farrugia, President, Romain Chéreau, Product 4, rue Gomboust 75001 Paris Postal Code France Phone 011-33-014-284-2328 Fax [email protected] [email protected] [email protected] www.maisondesetatsunis.com Website www.maisondesameriqueslatines.com Company Profile E-mail E-mail Website Still print a catalog. Product also on website. Most clients request customized itineraries. Work with RMHTours. PW14: FRMISS14: States provided trainings for 4 people. Met with David and Maureen Lachant. They have seen more interest in our region recently, more than UT and AZ. They are setting up additional support for their sales staff which includes video and powerpoints to give them stronger sales arguments to their clients. RMI-France will provide detailed ranch info about our region. Discussed groups with Maureen: their clients are friends and associations who want to visit unique destinations. Avg 15 to 20 pax. Discussed working with media: if Maison takes care of air the region could provide lodging. Maureen explained that the company owner decides who will go on a press trip. They work with the Press Attaché at Le Figaro. Also discussed possible future art exhibit in their gallery featuring our region, ideas such as Calamity Jane, characters of the West. FR01/14: David Chaumeil, Product Manager at MAISON DES ETATS UNIS, is reporting excellent perspective for the coming season. He will send Amandine Corneilla to the Round Up. FR12/13: Good News - Maureen Lachant, former Product Manager at KUONI, is back in the tourism industry. Maureen just signed up to become the Development Manager at MAISON DES ETATS UNIS. She will work with David Chaumeil who is the Product Manager. FR11/13: We are working closely with MAISON DES ETATS UNIS on production for next year. Luiz Ferreira is preparing exposition of photos with presentations to create happening about the Parks, Nature and History. We connected Luiz with Françoise Perriot who is a writer and speaker. The event will happen early next year. This will bring more visibility to our Region. MAISON DES ETATS UNIS is reporting increasing interest for the coming year. FR07/13: David Chaumeil, Product Manager, is reporting a +30% to the USA this summer! The RMI region is, again this year, increasing number of visitors from this tour +331 77 45 65 70 011-33(0)142 61 6881 [email protected] [email protected] [email protected] www.cercledesvacances.com Company Profile Mostly fly drives and some scheduled tours. Work with RMHTours. Do not sell winter product. FRMISS14: Met with Romain. He said they try to add new product every year. This year added DEN trip to SD and WY. They get at least one request for this program each week. They are finding availability inside YNP which is great, usually use Grant or Lake area. Discussed new CDG to Chicago and Cody flights. James pls provide details about exactly which dates this Cody flight operates. They use Alamo, Hertz and Avis - James pls find out if these are all located at Cody airport and if can drop off cars in Jackson and Cody. They need a tour op contract with car rental companies. Requests new activities and hotels in our region - states discussed this with Romain. James pls provide details about what is included in new Twilight Tour in YNP. Also discussed where to stop between RMNP and Rapid City suggestions were Guernsey Trail Ruts, Terry Bison Ranch. They will have a new website by the end of this year so requested new images. These must be panoramic, for example with people viewing scenery. States pls send images. FR02/14: Romain Chereau, Product Manager at LE CERCLE DES VACANCES, is telling me this coming season is very West … They have increase of requests for the RMI Region. They have to hire more staff. FR03/13: Romain Chereau is reporting a great season to come for the USA and the RMI Region in general. A video (Montana) is currently aired in the main office. Your French office sent the RMI video. One of the sales persons would like to visit our region during the summer. FRMISS13: Met with Romain and states reviewed what's new, he is interested in new hotels. Romain also attended the VIP Dinner in Paris. Hervé gave Romain the new 4 state video. They have good expectations for this summer's bookings. Hope to have more bookings after vacations end, starting next week. The direct flight to SLC helps them sell the French Mission 2014 9 Online Booking Portal Tour Operator MICE Finder Monsieur Dominique Plaissetty 9, rue Emile Allez Paris 75017 France Phone Thomas Cook & Jet Tours Anaik LeGuellanff, product manager (Stephane Michel & Yohann 92-98 Boulevard Victor Hugo 92115 Clichy Cedex Postal Code France Postal Code +331 58 05 34 00 Phone Fax E-mail Website Fax [email protected] E-mail www.micefinder.com Website Company Profile 011-33(0)176-77 7175 (Barb) 011-33-176-77-7176 (Yohann) 011-33 147 397 764 [email protected] [email protected] [email protected] www.thomascook.fr Company Profile In late 2013 TC stopped FIT production and closed this dept. Johann Robert and Stephane Michel left the company. Groups are still strong, plan to include fly drives in future. Uses Go West. FRMISS14: Met Dominique at the VIP Dinner with French Mission. He is very knowledgeable about MICE market. has been in tourism for 35 yrs. Discussed possible meeting with states on Friday (which did not take place). RMI-France pls followup with him about our region. FR10/13: Dominique Plaissetty is the General Manager of www.micefinder.com. He was hired by the IPW Organizers to set up a lunch in November to gather the deciders of the MICE Industry. The goal is to attract these companies to the IPW and to CHICAGO. Your French Rep is invited to this lunch to give a speech about CHICAGO. I’ll report this event in November. FR01/13: I met Dominique Plaissetty, General Manager for MICE FINDER. This Company has 2 activities; 1. A web Site ; www.micefinder.com Dedicated to MICE, this web site is visited by a million persons every year. 500 potential buyers are looking the web site every day… 2. Organizing seminars and incentive for small business groups. This Agency organizes 10 to 15 groups per year. Plaissetty explains that Business Travelers are spending at least 3 times what a leisure Traveler would spend during a trip. We have an option to have a full page on www. micefinder.com for a discounted price. This page to be fully customizable by us. This is possible to add photos, videos and every information that would help potential MICE Buyers to select our Region. For information; MICE Market is so important that Pow Wow Organizers do not charge the deciders to attend to this event! FRMISS14: Met with Anaik. She has never visited our region. They do escorted tours only now but plan to include fly drives next summer. States presented overviews of the region. They have one escorted tour in our region: Den to Black Hills, Cody, YNP, Jackson and out SLC. This has 2 departures: the Sept one is full and the other is in August. She is hoping to set up additional departures for 2015. Anaik will send a pdf of this tour. James pointed out Sept road closures within YNP. They work with Go West. Discussed press fam cooperative ideas. RMI-France pls followup on this. FR01/14: THOMAS COOK stopped their FIT Production but keeps the Group production. Anaïk Le Gellanff is in charge of this production. I am in contact with her to assist as she is discovering the USA. She may be part of the coming Round Up. FR11/13: Now that Yohann Robert and Stéphane Michel are out of THOMAS COOK as there is no more FIT for the moment, we contacted the new Product Manager for all other production to the USA. This is Anaik LeGuellanff. A meeting is planned for early next year. FR10/13: Thomas Cook is closing this month their FIT Department. Yohann Robert and Stéphane Michel are leaving in November. KUONI is planning to purchase the travel agencies. FR09/13: The news arrived after a long time of rumors… THOMAS COOK is stopping production of FIT. Yohann Robert and Stéphane Michel are no longer working. FR05/13: Thomas Cook is still waiting for decision about the production. Will the Tour Operator keep their product managers inside the company or will they “externalize” this department? The question is still there for the moment which is not very comfortable for the Product Managers. FR03/13: Yohann Robert, Product Manager at Thomas Cook is launching the new version of their Catalogue Au coeur du Monde which is an upscale Catalogue. They also publish a very upscale catalogue (Secret) managed by French Mission 2014 10 Tour Operator Tour Operator Visiteurs WEST FOREVER Laureline Branswick, (Eric Savournin -left company in Jan 2014) 43 rue de la Chaussée d'Antin 75009 Paris Postal Code France Phone 33 156020223 Fabien Baranes, Dominique DILLENBOURG 4 Impasse Joffre 67202 Wolffisheim Postal Code FRANCE Phone 011-33 388 688 900 011-33 388 686 855 Fax 011-331-4878-4567 Fax E-mail [email protected] E-mail Website www.visiteurs.com Website Company Profile Laureline has taken over as product manager because Eric left the company (and the tourism industry.) Fly drives and packages. Use RMHTours and New World Travel. FRMISS14: Met with Laureline, product manager. The states trained 4 people. They have little ranch product and no winter product and are developing our region's product. AZ and UT are their main west coast product and are better sellers than our region. James will find out exactly what the Twiilight Tour in YNP encompasses. They use RMHTours and New World Travel. FR01/14: Eric Savournin, VISITEURS, is no longer working in the Tourism Industry. He decided to leave VISITEURS this month. His former assistant, Laureline is now taking over the production in this company. FR10/13: I met Eric Savournin, Product Manager at VISITEURS, who is preparing his new catalogue. We spent time to go through several points in order to have maximum products in this catalogue. FR03/13: Eric Savournin, Product Manager at Visiteurs, is telling us they have a 40% increase of business to the USA! 1200 pax/year. This benefits the RMI Region a lot. DELTA changed their connection to Jackson Hole which is much better! FRMISS13: Met with Eric. Business has increased by 40%. Every trip is up but the most increases are for second trips. It's easier to get to Jackson from SLC now plus they find availability on these flights. The travel agencies they work with know this, plus they can take an Alamo car and drop wherever they want. They sent about 1,000 pax last year. They are very specialized and offer a la carte. He finds it unusual this spring to find availability in YNP (3 nts avail). He finds that many receptives do not have availability in YNP. They sell West Yellowstone and Gardiner less often. Working with Gary is easy and he appreciates that. The states reviewed what's new. Idaho pls send electronic version of your what's new. FR01/13: Eric Savournin is reporting a 35% increase of business this year! Visiteurs started US Production from scratch. They now sells around 1500 pax/year. This is quite a success as Eric started to produce for the USA only 3 www.westforever.com Company Profile New to our region. Specialize in motorcycle tours. FRMISS14: Met with Fabian Baranes. He bought this company 3 yrs ago. They work with Eagle Rider and do trips to South Africa, Australia, very few trips in Europe, and are interested in our region. They have a YNP trip but generally do not go to northern US states, have trips along West Coast and into Canada. They have a one yr old tour which travels from SLC or DEN and hits all four of our states. Clients attend Sturgis Bike Week but this is less popular than their classic tour. They have 13 guides. Fabian has not been to our region. His trips encompass about 200 miles per day, generally 2 to 3 week trips with 10 to 12 bikes and 18 to 22 people. His trips that include or cross US/Canada are complicated and time consuming to organize so he prefers to make US specific trips. They do include some one night ranch stays and include Ranch at Ucross for this. He needs themes for trips, such as couples, lots of ideas were discussed: Guernsey/Casper pioneer trails, Flaming Gorge, SD ideas including Pierre along river and Black Hills attractions, routes into WY, ID ideas connecting C d'A, Spokane, Hells Canyon, Boise, McCall, SV, Craters through Teton Valley to YNP, and connecting MT and ID. RMI-France pls send him Scenic Byways guide. He wants to know the best roads and attractions for his clients to see to make each day on their trip special. Marlee will send him a book on motorcycle routes. We discussed GNP and the area between GNP and YNP. He created a calendar of events surrounding the Sturgis Rally. Also discussed scenic byways in the region. FR11/12: Fabien Baranes is the new owner of a company that is specialized in motor biking. WEST FOREVER has a large network of clients that is linked with Harley Davidson. They have a large selection of products that include our region. FR12/11: I met Fabien Baranes, the new Owner of West Forever. They specialize in renting motorcycles (mostly Harley Davidson) to passionate travelers. They already French Mission 2014 11 Rocky Mountain International 2232 Dell Range Blvd, Ste. 101 Cheyenne, Wyoming, 82009, USA Ph: (307) 637-4977 • Fax: (307) 634-8334 Email: [email protected] Web: www.rockymtnintl.com, www.rmi-realamerica.com