SKIMA_lb [Compatibility Mode] - EAST-WEST

Problem : How to help the SC partners to formalize the exchange
of the knowledge?
Managing the Knowledge Exchange
between the Partners of the Supply
►
Chain
►
►
Which methodology of knowledge exchange?
Which representation formalisms?
Which technical architecture?
A. BOURAS, L. BUZON, Y. OUZROUT
University of Lyon
08/12/2006
PRISMa : 11-05-2006
Considerations
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2
Structurationist approach
The SC concept can be seen as a collaborative network of
organizations to maximize the value of a product to the final client
SC relationships
To be able to reduce conflict in this complex system, SC partners need
to have common goals, clearly defined domains and especially a
uniform understanding of situations
Organisation
Organisation
Relation
The knowledge is specific to each partner and is the result of the
information interpretation in its reference frame
SC partners exchange knowledge to improve the global value carried
out by the SC
Project
Organisation
Relation
Project
Project
Project
Appropriated
within projects
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The supply chain relationships
Knowledge
element
Knowledge
element
Knowledge
element
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Managing the knowledge related to the relationship
define global strategical
goal
Wholesellers
Look for potential
partner
Producers
Analyse the
context
Define the
collaboration
Suppliers
Customers
define the strategical relationships
define the borders of the collaboration
define objects of the relationships
Each partner controls and interprets the flow of information according to his point
of view and understanding
The information received from one or several partners is manipulated, analyzed
and transmitted to the other partner in a synthetic form
Evaluate the
collaboration
Each partner treats, retains and favors information exchange in line with his
organization strategy
define the knowledge
exchange and share
evaluate the relationship
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The nature of knowledge
►
SC partners exchange knowledge in terms of product features, process
information, best practices, allowed adjustments, dictionaries…
Static
Experience : Facts, data
Conceptual : Perspectives, concepts, gestalts
Rule and
constraint
Tool
manufacturer
Tool expertise
Tool
trader
Knowledge of
industrial
application
Best
practice
Dynamic
Market
knowledge
Tool expertise
Wood supplier
Expectational: Judgements, hypothesis, expectations
Méthodological : Reasoning, strategies, methodologies
Distributor [C]
Seat
product
Manufacturer (FB)
Fashion
Knowledge
Part constraint
Market
evolution
• A timely perspective (forecasting and planning)
Capacity
End user
Stool product
manufacturer (M)
• Abstracted perspective (method and strategy) to
master the flows
Technical
constraints
Use constraints
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Evolution of the nature of knowledge: Dynamic of
knowledge
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Supply chain management solutions
PLM
(Product Lifecycle
Management)
Product Definition
- Exchange of routine
knowldge
Conceptual
Effective
Abstraction
- Less flexibility to follow the
SC dynamicity (ex.
reconfiguration)
Concepts with
Relationship
› Supplier and
shipment
constraint
› User
feedback
› note of use
› Product
constraint
- Do not favor the creation of
knowledge
› User need
ERP
(Enterprise Resource
Planning)
Organisation
process
Experience
and Validation
Expectational
Information logistic
- Answer specific quantitative
needs (vs qualitative)
Effective
Effective
Process Definition
Application and
Forecasting
SRM
(Supply Resource
Management )
Suppliers features
Methodological
Process definition
Production evolution
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The knowledge card: facilitates communication and
exchange…
› Production Plans
CRM
(Customer Relationship
Management )
› Selling activities
impact
User profile
› Cycles and
Tendencies
Environment
information
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The knowledge card
Metadata
textual
Description
Illustration (ex :
UML model)
or image or
other file
Reference(s)
(persons [tacit
knowledge] or
document)
Knowledge
network
Remarks
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2
Links between knowledge cards
Nom
du
lien
I
Type de
lien
générique
Is-a
(est un)
Case study: Mirima SC
Définition
Les connaissances sont
liées à une instance.
Lien d’instanciation
On peut spécifier les
attributs d’un objet
comme des
composantes d’une
connaissance. Lien de
composition.
C
Has-a
S
is a kind of
(sorte de )
Du plus spécifique vers
le plus général, lien de
généralisation ou de
spécialisation
R
Rule
Le concept est défini par
des contraintes à
satisfaire ou encore
établi une loi ou une
relation entre plusieurs
concepts.
S
Final
customer
Chanel
C
FB
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Case study: Mirima SC
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Analysis of the SC relationships
Market segmentation
collectivity
specific
Market evolution
Dynamique
négative
Dynamique
positive
general
Statique
Production Type
Sur catalogue
A la demande
Sur catalogue
Type of
relationship
Sous-traitant de
spécialité
Elements of
compétitivity
Qualité, Délai.
Partenariat
Fourniture
spécialisée
Innovation,
Qualité, Délai
Innovation
(Design),
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The knowledge classification
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The links between knowledge cards
Mirima - Partner choice
Partner
Organization
Third parties
C – Choice of the relation
partner
C –Order elements
M - Choice of the relation
partner
Ext - La redoute – Project
Ext - Lancome - Project
Ext - Lancome - Project 1
Ext-Lancome-Distribution
Experience
Chanel - Project 1
Ext - La redoute - Project 1
Mirima - Production process
C – PLV
C -PVF
M – Cut off
M – Stool codification
Ext - Bourgeois –
Stocking condition
Conceptual
Chanel - Distribution
Mirima - To root
Chanel - Partner choice
C –Relation evolution
M – Order forecasting
Ext-The fashion tendency
Ext –market deficiency
Expecta-tional
Bourgeois - Storage condition
Chanel -Element of order
Chanel - Relation evolution
Chanel -PVF
C – Distribution
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M – Production process
Ext - Lancome Distribution
Method /
Strategy
Mirima - Order forecasting
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Mirima - Stool codification
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Protégé
Semantic management
►
►
Ontology
Referential representation
OWL Export
Management of
the semantic as
a referential
Knowledge
cards
Ontology for anotation
Management of the
semantic as a
semantic network
Ontology of the domain
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Tool Architecture proposition
Présentation
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SC knowledge preservation (OAIS model)
Données
Serveur web Serveur d’application
To preserve knowledge cards,
Client web
To make it accessible,
To preserve the understanding of the document
BD
PHP
myAdmin
Xhtml
Apache
web
Navigator
PHP
(Wiki)
PHP
XML
XMI
XML
OWL
Sablotron
XSLT
CCSDS, 2005
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Overall architecture
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Conclusion
►
A methodology to help the actors to manage the exchange
of knowledge of their relationships in the supply chain
►
The recommandation and an architecture proposal
►
Perspective
manage the maturity of relationship (Typology)
use automatic lexical analysis to parse the knowledge card
and make proposal to link knowledge cards
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4
SC model
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Les fiches de connaissances
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