Orsys, with 30 years of experience, is providing high quality

,
Orsys, with 30 years of experience, is providing high quality, independant State of the Art
seminars and hands-on courses corresponding to the needs of IT professionals. Orsys
proposes a set of courses on the most important topics in IT technologies and management.
Gestion des conflits
Management Conflicts in your Team
(réf. COF)
Communicating effectively to manage change
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(réf. CEA)
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ORSYS, La Grande Arche, Paroi Nord, 92044 Paris La Défense cedex. Tél : +33 (0)1 49 07 73 73. Fax : +33(0)1 49 07 73 78
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Hands-on course , 2
day(s)
Ref : COF
Management Conflicts in your Team
Participants
OBJECTIVES
Team/project managers
wishing to acquire the
techniques required to prevent
and solve conflicts in their
teams.
Pre-requisites
Management experience.
Fluent spoken English.
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Managing may consist in facing conflicts with/between your team members. This training course will enable
you to acquire the necessary management methods and strategies to manage conflicts in your team.
1) Identifying different types of conflicts
2) Solving underlying conflicts
3) Solving direct conflicts
4) Dealing with specific conflicts
1) Identifying different types of conflicts
- Getting to know various sorts of conflicts, their reasons and mechanisms
- Understanding where conflicts come from, how they develop and how they are provoked or amplified
- Determining what constitutes conflicts and their real causes
- Assessing what is at stake for each partner in conflict situations
Exercise
group discussion : solutions and presentation of best practice.
2) Solving underlying conflicts
- Anticipating conflicts : Revealing your team’s needs ; Listening to their expectations
- Improving your self-assertiveness : Understanding and accepting your team members’ emotions as well as
your own.
Exercise
video role-play : being more assertive to solve conflicts more efficiently. Group debriefing session.
3) Solving direct conflicts
- Discovering regulation techniques : Leading mediation sessions : asking questions and listening in a neutral
way ; Repeating, synthesizing and refusing ideas
- Avoiding direct conflicts : Defining strategies and determining realistic options ; Reaching a consensus,
offering the best replacement solution
- Dealing with after-conflict phases : After the crisis, analysing the conflict causes and evolution ; Taking stock
of your strong and weak points to improve your management skills.
4) Dealing with specific conflicts
- Facing violent conflicts : Getting over relational dead ends ; Dealing with difficult personalities: angry people,
systematic opponents, agitators, manipulators ….
- Mastering conflicts in specific management situations : Appraisal interviews ; Situations in which delegating
responsibility is difficult
ORSYS, La Grande Arche, Paroi Nord, 92044 Paris La Défense cedex. Tél : +33 (0)1 49 07 73 73. Fax : +33(0)1 49 07 73 78
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Hands-on course , 2
day(s)
Ref : CEA
Communicating effectively to manage change
Participants
OBJECTIVES
All managers wishing to
communicate effectively
insituations requiring change.
Pre-requisites
Managerial experience. Fluent
spoken English.
> >
Managers may have to deal with all kinds of situations that require change such as carrying out a new
organization policy. Therefore, skills to enhance listening and convincing are necessary to improve
communication andto manage change more effectively.
1) Putting change into context
2) Individual reactions to change
3) Developing the appropriate communication
strategy
4) Accepting negative news
5) Enhancing communication skills
6) Solving critical situations
7) Dealing with post-crisis situations
Exercise
Theoretical presentations, workshops and video role-plays.
1) Putting change into context
- What is change?
- Discovering the “valley of change”
- Who is subject to change?
Réflexion collective
workshop : definition and problems encountered when facing change.
2) Individual reactions to change
- 5 psychological steps
- 8 types of personalities
- Overcoming individual barriers to change
- Including the notion of time
Exercise
Presentation of real situations, solutions and presentation of best practice.
3) Developing the appropriate communication strategy
- Defining your communication strategy : mails, group meetings, individual interviews
- Taking yourcounterpart’s needs into account
- Choosing the right words to be more convincing
- Coordinating company strategy and employees’ expectations
Jeu de rôle
video role-plays : improving persuasion skills. Group debriefing session.
4) Accepting negative news
- Identifying negative news : types and causes
- Giving convincing group presentations
- Anticipating questions and objections
- Reaching an agreement
Jeu de rôle
video role-plays : developing persuasion techniques. Personalised debriefing session.
5) Enhancing communication skills
- Listening to others with empathy
- Distinguishing the notions of relation and communication
- Using negotiation techniques
- Developing the interpersonal skills crucial to influencing and persuading
Exercise
Creating negotiation charts and carrying out interviews.
6) Solving critical situations
- Identifying the disagreement at stake
- Clarifying the real problem
- Accepting the idea of confrontation
- Replacing violent behaviours by positive negotiation postures
Jeu de rôle
video role-plays. Creation of individual roadmaps : strong and improvement points.
ORSYS, La Grande Arche, Paroi Nord, 92044 Paris La Défense cedex. Tél : +33 (0)1 49 07 73 73. Fax : +33(0)1 49 07 73 78
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7) Dealing with post-crisis situations
- Taking stock of the agreement
- Giving clear and precise information
- Communicating effectively with the employees involved in change
Exercise
Checklist to develop successful post-crisis communication skills.
ORSYS, La Grande Arche, Paroi Nord, 92044 Paris La Défense cedex. Tél : +33 (0)1 49 07 73 73. Fax : +33(0)1 49 07 73 78
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