NDoc® Software Solutions Overview

NDoc® Software
Solutions Overview
Today, home healthcare and hospice agencies are encountering increasingly more complex
business challenges.
To meet these challenges, you need to automate your business with a homecare and hospice
software solution that can quickly and easily: perform scheduling, billing, and clinical point of
care tasks—that is customized to your current business processes—to rapidly scale up to meet
growing demand and be compliant with new regulations. More importantly, the solution needs
to be easy to use.
NDoc® Software is an industry leading home care and hospice management solution designed
to improve clinical quality of care, financial performance, and operational control for homecare
and hospice agencies. Business operations, clinical, and scheduling functionality for home
healthcare and hospice are combined seamlessly in one integrated software system.
Benefits of NDoc® Solutions:
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Be compliant with reimbursement and patient care regulations
Handle complex home care scheduling requirements
Provide clinicians with access to the most current clinical information and data at the
point of care
Reduce operating costs while maximizing reimbursements
Fiscally manage your homecare and hospice business under ever-changing
reimbursement structures
Connected Care platform for connected patient care
The NDoc® Difference:
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Robust Billing, A/R Management and Financial Analytics
Connected Care Platform
#1 in KLAS for Customer Support and Rapid Deployment Implementation
Commitment to Product Development and Innovation
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NDoc® provides your business all these powerful advantages:
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One single integrated home health and hospice solution
NDoc® delivers an integrated solution of for your home health and hospice that provides
end-to-end coverage for all your business needs. From clinical point of care to
scheduling, billing and regulatory compliance; the NDoc® solution provides accurate and
real-time visibility into what it takes to run your business more profitability.
Extraordinary ease of use. NDoc® is drop dead simple and easy to use. Designed with
homecare and hospice workflows in mind, NDoc® easy- to-follow navigation helps users’
complete everyday tasks of scheduling, billing, and other important clinical functions.
Organizes patient chart data
NDoc® time-saving features help your staff spend more time on patient care. Clinicians
can easily review assessment data from previous visits, while documenting current visit
data. Patient data is readily accessible to chart routine physical assessments, enabling
your staff to focus on clinical areas to deliver better patient care.
Get Paid Faster
NDoc® handles both electronic and paper claims for Medicare, Medicaid, managed care
and commercial payers. NDoc® enables you to customize and automate billing cycles
with a mouse-click to quickly and automatically generate claims.
Enhances patient care management
The powerful clinical tools enable you to create custom care plans to increase efficiency
while maximizing quality of care. OASIS reporting enables you to document quality and
patient outcomes for regulatory compliance and reimbursement.
An efficient scheduling and resource management
NDoc® simplifies the activity of scheduling of tasks, resources, clinicians, and other
personnel — based on availability, qualifications, and skill level. NDoc® gives the control
over to you to manage utilization with alerts for quick resolution.
Gives field personnel access to clinical data at the point of care
Clinicians in the field can instantly access care plans, patient demographics, medications,
and other clinical information to improve quality of care. OASIS information is collected
as a by-product of comprehensive clinical assessments, and claims can be generated
within 24 hours.
Meets current and developing standards
NDoc® Software is continually updated to support industry requirements including PPS,
Medicaid, HIPAA transaction standards, ICD-9/10 code sets, CPT codes, HCPCS codes,
and 5010 readiness.
Document Management
Scan, file and store documents securely
Single-click access to documents
Access and share documents across multiple locations
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Clinical
Quick and Easy Access to Patient Records
NDoc® makes it easy to quickly identify everything you need to know about the patient. The
patient stage for admission, transfer and discharge as well as the referral information. See at a
glance all the resources and caregivers assigned to the patient including staff, community
resources, unskilled staff and durable medical equipment suppliers. This helps the continuity of
care for the patient and better tracking for you.
Guides you through the assessment process.
NDoc® provides a color-coded key to guide the clinician through completion of the patient
assessment. The guide and assessment tools help clinicians more easily and accurately
complete the patient assessment.
OASIS
OASIS data can be entered back at the office or at the point of care to speed up the billing
process as well as generating a HHRG score. Once an OASIS assessment is made, a RAP (Request
for Anticipated Payment) is easily generated when applicable.
Plan of Care
NDoc® Care Pilot™ creates a structured, outcomes-based problem-specific patient care plan
that is automatically updated every visit. As your clinicians perform initial and ongoing
assessments, NDoc® continuously applies patent-pending, rules-based logic to identify new
patient problems and determine which existing problems have been resolved. Interventions
and outcomes relating to active problems are highlighted dynamically, drawing clinicians’
attention to current patient issues, yet providing a complete clinical charting environment for
comprehensive documentation.
Orders
Orders can be viewed and printed in the industry standard 485 format directly from NDoc® that
can be sent electronically and cost-effectively to physicians for digital signature. All patient
orders are available and tracked automatically for efficient coordination between the office and
the field.
Comprehensive clinical records
Whether in the office or in the field, clinicians have instant access to patient information,
medication teaching information, and clinical documentation from a multidisciplinary
standpoint.
888-797-NDOC| www.ndocsoftware.com
Clinicians can graphically document wounds with photograph, pain levels, incisions, and other
conditions to reflect the total patient picture.
Scheduling
Every agency has different staffing resource requirements. Skill level, credentials, availability
and other criteria can be easily managed in NDoc®. Exact matches based upon the criteria leads
to appropriate resource management. Daily, weekly, and monthly schedules can be created,
viewed and printed for each staff member or resource. Maximize your utilization of staff for
better resource allocation. NDoc® scheduling can even be deployed in a decentralized model,
where professional staff maintains their own calendars that are then visible in the office. For
added convenience, schedules can be created by 60 day certification periods with both
centralized and decentralized simultaneously based upon the type of user.
PPS Billing and More
PPS billing is automatically generated once the patient, OASIS assessment and treatment are
entered into NDoc®. NDoc® Billing™ manages a multiple payer mix of Medicare, Medicaid,
managed care, commercial payers and self-pay.
Financial reporting is made easy with a summary and detailed accounting reports of billing
activity, adjudication, automatic posting, with analytics of adjustments. NDoc® Billing™
performs essential PPS billing tasks of RAP, adjustments of case mix for significant changes in
condition (SCIC), accurate episode rate, and automatic fee for service for Low Utilization
Payment Adjustments (LUPA).
Customized billing cycles are one of the many additional features of NDoc® Billing™. Others
include: export data with third-party accounting systems all the while meeting HIPAA
standards.
Reporting
NDoc® reporting beats out all others for flexibility, accuracy and power. NDoc® contains over
100 standard reports to provide a complete information management solution. Reports can be
customized via flexible select and sort criteria to adjust to your specific reporting requirements.
Comprehensive, real-time access to integrated clinical and financial information helps you more
effectively manage your business.
Everything you need to know about patient and your business is readily available to you. From
financial management to patient clinical management – NDoc® is the complete solution.
888-797-NDOC| www.ndocsoftware.com
Technology
NDoc NCompass® is the platform technology used to manage data from all sources to provide
real-time and accurate connected care. IT professionals prefer NDoc® because the solution
features easily deployable and scalable operations with high reliability and performance.
Scalable architecture
NDoc® Software incorporates a multi-tier architecture that distributes processing between
clients, servers, and a central database. This architecture platform can scale to any size
enterprise with unlimited users.
SQL Server
Microsoft SQL and Object Script are used as our database management system for its
performance, scalability, low cost of ownership, and easy access to data. Field staff use their
remote desktop’s Internet Explorer to launch NDoc® Software. The sufficient Ensemble
database license supports the direct connections from the field devices. The Client Access
Licenses supports the direct connections.
Field synchronization and real-time charting
The system supports virtually all Windows-based laptops, netbooks and tablets. Field devices
can be equipped for independent, standalone access to patient charts via local databases that
remotely synchronize with the home office system over a network connection. Alternatively,
field devices can be configured to access and update patient charts in “real time” over a
wireless broadband connection. In fact, NDoc® is one of the few homecare or hospice solutions
available that lets you “mix and match” real-time and standalone charting.
Synchronization uploads all field data to the home office database and automatically updates
the data in field devices, based on any changes made to the central files since the last
synchronization. Synchronization can be invoked any time a connection to the server is present.
Security
All data — from field to office, from clients to servers — is fully encrypted to maximize patient
data security and privacy. Access to data, functions, screens, and records is password-protected
and set by your system administrator. You decide which users have full access, read-only, or no
access to each individual function in NDoc®, including entry windows, reports, and processing.
888-797-NDOC| www.ndocsoftware.com