CRM from the cloud with solutions from Salesforce.com

FA C T S H EET
CRM from the cloud with solutions
from Salesforce.com
Significantly lower IT costs, greater scalability, efficiency and speed of reaction – CRM solutions
from the cloud offer businesses many benefits. NTT DATA offers complete cloud solutions for
successful customer relationship management based on products from Salesforce.com. From
process design through implementation and integration – right up to maintenance and operation.
NTT DATA
– Your cloud partner
Salesforce.com and NTT DATA:
State-of-the-art cloud solutions
for your company’s success
We focus on the implementation and customisation of Salesforce.com solutions – primarily for businesses that employ complex IT infrastructures, have offices distributed around the world and that utilise
a range of different technologies. This is where NTT DATA can be your reliable partner. Thanks to our
global resources and worldwide offices we can flexibly fulfil your individual requirements for innovative
CRM – onshore and offshore.
Close cooperation exists between Salesforce.com and NTT DATA:
■ Worldwide over 200 certified specialists for Salesforce.com – in addition to more than 1,000 of
our own customer management experts
■ The Japanese data centre of Salesforce.com is operated by our subsidiary NTT
Communications
■ Longstanding key accounts place their trust in our Salesforce.com project implementation
experience and our expertise in CRM
■ Wide-ranging experience with key account projects, international network and partnership on
equal terms with our customers
■ Local and personal cooperation with our customers through contacts that remain consistent
over the long-term
Our services as certified
Salesforce.com consultants
1. Analyse: We analyse your business processes in relation to Salesforce.com.
2. Evaluate: We evaluate how the Salesforce.com solutions can best be employed at your company.
3. Vision and roadmaps: We draft a vision and prepare roadmaps that will transform your business
with innovative CRM.
4. Implementation: We implement cloud solutions from Salesforce.com for sales, service and
marketing.
5. Customisation: We expand the functions of the Salesforce.com software with additional
applications and customer-specific developments.
6. Integration: We integrate Salesforce.com products into existing backend systems to provide a full
system solution.
7. Training: We offer comprehensive training that follows best practices to ensure successful project
implementation, including change management support.
Successful CRM with
bundled cloud expertise
Leverage all the benefits of cloud computing: Benefit from the market-leading cloud solutions from Salesforce.com and the proven implementation know how of NTT DATA – for successful CRM!
NTT DATA Deutschland GmbH | Zamdorfer Straße 120 | 81677 München | www.nttdata.de
FA C T S H EET
Phase 1
NTT DATA –
our end-to-end consultancy
process for achieving
successful project completion
Envision
Phase 3
Design
■
Internal and external
benchmarking
■
Present and prioritise
requirements
■
Determination of
the CRM objectives
together with the
management
■
Define target
architecture
■
CRM – more than IT
Phase 2
■
Agree on outline
planning
Establish process
and change
management
Phase 4
Implement
■
Iterative
implementation in
Salesforce.com
■
Integration with
existing systems
■
Additional custom
developments
Deploy
■
User training and
support
■
Verify achievement
of objectives
■
Continuous
improvement
management
At NTT DATA, CRM is more than just an IT solution that supports business processes:
Your contact:
Christian Eißner
Head of CRM excellence
Tel.: +49 (89) 9936 1794
[email protected]
NTT DATA – brief profile
NTT DATA is THE partner when it comes to innovation in IT – across the world. NTT DATA offers innovative business and IT solutions at the highest quality levels and that deliver customers quantifiable
added value. The company provides IT and consultancy services along the entire value chain – from
consulting through application services – right up to maintenance and operation. Some basic facts
about NTT DATA:
■ Headquartered in Tokyo
■ Over 59,000 employees in 39 countries
■ Sixth largest IT service provider in the world (Gartner)
■ Local flexibility while maintaining overall access to globally controlled resources at the same time
■ Long-term customer relationships with prominent corporations (BMW Group, Fiducia,
Generali, Telecom Italia, Unicredit and Vodafone among others)
NTT DATA combines the best of both worlds: The commercial resources of a company with worldwide operations and the professional expertise and market insights that can only be gained on a local
level – all with the superordinate objective of building lasting relationships based on trust.
NTT DATA Deutschland GmbH | Zamdorfer Straße 120 | 81677 München | www.nttdata.de
© NTT DATA Deutschland GmbH. Stand 10/2012. Printed in Germany.
We view CRM as an integrated facilitator that defines the way in which a company successfully carries
out its business. With this understanding we also support businesses that have already implemented a
CRM solution – with the objective of achieving better utilisation and greater acceptance of CRM. Finally,
we want to ensure that the CRM approach is accepted and implemented throughout the company. On
the basis of Salesforce.com we develop excellent CRM solutions in partnership with our customers,
while maintaining our end-to-end approach to anchoring a real CRM mentality in your business too.