QL CRM Product Information
Transcription
QL CRM Product Information
Aareon QL CRM Aareon QL CRM offers your staff a complete 3600 view of the customer at the touch of a button. It is possible to see information relating to the tenancy, the application, arrears levels, outstanding repairs and current complaints, as well as a comprehensive list of all of the contacts that have occurred between the organisation and the customer. Aareon QL allows your entire business to adopt a Customer Relationship Management philosophy, and to place customers at the heart of your activities. Created to facilitate the vision of a connected workplace, QL CRM allows you to gear up to the increasing demands from customer and business relationship. Key benefits • One screen view • Drill down to rich detail • On screen button for reports, rent statements • Links to all part of the Aareon QL system • Full contact recording and profiling • The ability to define and trigger workflows from contacts • Links to create new repairs, including graphical Locator tool • Contacts from phone, in-person but also email and SMS Tenant Contacts A key design feature is the ability to search for tenants by almost any criteria, giving you a set of ‘matches’ to choose from to select the correct tenant. Aareon QL CRM can also be connected directly to your TAPIenabled phone system for automatic caller recognition. From the main Dashboard screen, staff can clearly see key customer information; information relating to tenancies, orders and complaints as well as a chronological history of all contacts between the customer and your organisation. With this this information at their fingerstips, Staff are immediately ‘briefed’ for likely questions and enabling them to play a more proactive Customer Service role by giving them the ability to see information such as outstanding balance, complaint made and any relevant warnings. Aareon QL CRM has a comprehensive set of Warning & Alerts to enable all staff members to be notified of any safety, medical, religious or cultural information they should be aware of before speaking to or visiting a tenant or property. Tenant Participation & Events The Aareon QL CRM module also has a marketing and recruitment function allowing users to make ad-hoc selections of customers or properties to generate bulk contacts - this is ideal for recording Tenant Participation Events as clients can be attached to agencies, resident groups and board members. AAREON – WE MANAGE IT FOR YOU Die Aareon AG, eine hundertprozentige Tochter der Aareal Bank AG, ist Europas führendes Beratungs- und Systemhaus für die Immobilienwirtschaft. Sie bietet ihren Kunden wegweisende und sichere Lösungen in den Bereichen Beratung, Software und Services zur Optimierung der IT-gestützten Geschäftsprozesse. Mit ihrer Mehrproduktstrategie in Deutschland deckt Aareon die unterschiedlichen Anforderungen des Immobilienmarkts flächendeckend ab: Wodis Sigma, SAP®-Lösungen und Blue Eagle sowie GES. Die internationalen Tochtergesellschaften bieten auf die Marktbedürfnisse zugeschnittene ERP-Systeme an. Aareon UK Building 500 | Abbey Park | Stareton Kenilworth | CV8 2LY Tel.: +44 (0) 2476 323723 Fax: +44 (0) 2476 323724 www.aareon.co.uk 21-0331 | November 2013 | Änderungen vorbehalten. Produktbezeichnungen, Firmennamen und Logos sind zugunsten der jeweiligen Hersteller bzw. Firmen als Marken oder eingetragene Marken geschützt. Aareon QL CRM enables your to easily monitor invitations to events and questionnairs can be available against each event.