(ms) air transport management

2013
Advanced Master (MS)
Air Transport Management
Programme
L a r é f é re n c e a é ro n a u t i q u e
ADVANCED MASTER (MS)
AIR TRANSPORT MANAGEMENT
Mastère
Spécialisé MS
OBJECTIVES
Companies in the air transport sector have come to recognise
today’s extremely competitive economic and financial climate
as a fact of life, calling on them to demonstrate considerable
powers of adaptability.
The “Mastère Spécialisé” (MS) Air Transport Management offers
a systematic approach to air transport by examining it from the
viewpoints of economy, operational working methods, marketing
and financial strategies, productivity and management of human
resources in airline companies and finally the major issues and
strategies of air transport in the future. It therefore covers all
the subjects, which are essential for a career in the air transport
field.
As a leading provider of global aviation solutions and professional
development programmes, ENAC develops human capital for
tomorrow’s air transport industry. Thus the (MS) Air Transport
Management aims precisely at training and preparing these
specialists.
www.enac.fr
1
ADVANCED MASTER (MS)
AIR TRANSPORT MANAGEMENT
MS
Mastère
Air Transport
Management
Spécialisé MS
Programme
The (MS) Air Transport Management is a one-year full time
programme organised into 2 parts:
Academical and Theoretical: six-months of intensive in-class
lectures
• Throughout this period, case studies will be treated
• Weekly exams will be conducted to validate each module
• Airport and Airline Company visits will be organised
Practical training in a professional environment: six-months
internship in a professional environment, either in France or
abroad.
• A tutor from the host organisation supervises this training. It
gives rise to a final written report, which must be defended
in front of a coeducational jury composed of ENAC and TBS
instructors, the company delegate and professionals.
2
Academic Part (From October to March)
The academical and theoretical part is composed of 15 modules (1 - 2 weeks each).
Module
Director
Hr
MTA01
Aircraft and Air Transport System
Pascal DUVAL
ENAC
30h
MTA02
International and European Civil Aviation Law
Yves LAVIGNE
WAT– World
Assets
Transition
30h
MTA03
Air Transport Economics and Management
Nathalie LENOIR,
Louis THWAITES
ENAC/
Université
Concordia
(Montréal)
30h
MTA04
Air Transport Security
Mathieu GUALINO
ENAC
30h
MTA05
Sustainable Development
Didier VERGEZ
ENAC
30h
MTA06
Airline Operations
Lionel FARA
Air France KLM
60h
MTA07
Team Management
Marc RAYNAL
MR
International
30h
MTA08
Human Resource Management
Jean-Claude CROS
Air France KLM
60h
Anne RIVIERE,
Bertrand D’YVOIRE
TBS /
Dassault Falcon
Service
60h
TBS / Alenia
Aeronautica
68h
USS /
DGAC
33h
MTA09
Economics and Financial Management
MTA10
Marketing
Nicole MIQUELBELAUD,
Carlo LOGLI
MTA11
Tourism and Air Freight
François VELLAS,
Didier LAUNEZ
MTA12
Air Passengers and Quality of Service
Marc DEBY
Consultant
28h
MTA13
Ground Handling
Michel RAGOT
Consultant
34h
MTA14
Communication and Crisis Management
Martine DEL BONO
BEA
30h
MTA15
Airline Company Strategy
Gilles BORDES-PAGES
Total
weeks
www.enac.fr
Air France KLM
20
56h
609h
3
MTA01
MS
Mastère
Air Transport
MS
Spécialisé
Management
Droit de
l’Aviation
et du Transport
Aircraft
and Civile
Air Transport
System
Aérien
Presentation
Introduction to the Aircraft and the Air Transport System.
Pedagogical objectives:
The student will acquire basic knowledge about the aircraft,
flight techniques, and meteorological incidents, aircraft
construction and current aspects that concern the economics of
air transportation.
Content:
• Air Transport System
• Importance of aeronautical meteorology
• Aircraft and flight principles
• Air traffic control
• Aircraft performances
• Aircraft manufacturing
• Introduction to the airport environment
• Introduction to regional aviation
• The airlines in daily operation
Duration:
1 week (30 hours)
Duration:
1 week (30 hours)
Dates:
Methods:
• Lectures
• Case study
7 until 11 October 2013
Dates:
the 2013
7Common
until 11with
October
MS-AM, Airport
Common
Management
with the
MS-AM, Airport
Management
Lecturers:
• Experts from
Lecturers:
ENAC Air
• Experts from
Transport
ENAC Air
Department
Transport
and practicing
Department
professionals
and practicing
professionals
Chair:
7 until 11 October 2013
Academic
reference:
Academic
M. Pascal DUVAL
reference:
(ENAC)
Pascal DUVAL
(ENAC)
4
MTA02
MS
Air
Transport
Mastère
Management
Spécialisé MS
Droit deInternational
l’Aviation Civile
andetEuropean
du Transport
Civil
Aviation
Aérien
Law
Presentation
Overview of the principal actors and juridicial processes
governing International and European Civil Aviation.
Pedagogical objectives:
To discover who are the governing institutions and actors, plus
the juridical structure of civil aviation.
To be knowledgeable of the effects of community policy on air
transport and its repercussions on the main actors.
Duration:
1 week (30 hours)
Duration:
Dates:
1 week (30 hours)
14 until 18 October 2013
Common with the
Dates:
7MS-AM,
until 11Airport
October 2013
Management
Common with the
MS-AM, Airport
Lecturers:
Management
Content:
•ICAO: Chicago Convention: Sources and fundamental
rules of civil aviation laws
• Regulation of the French civil aviation
• French Airports: creation, status, decentralisation,
operating charges, ground handling, state aids.
• International Airport.
• EU Regulation, overview & applicability.
• Protection of air passenger
• Traffic law, bilateral agreements, «OPEN SKIES» and
aircraft «Leasing» agreement
• “Cape Town” Convention
Methods:
• Lectures
• Case study
• Experts from
the French Civil
Lecturers:
• Aviation
Experts Authority
from
and
practicing
ENAC
Air
professionals
Transport
Department
Chair:
and practicing
M.professionals
Yves LAVIGNE,
WAT– World Assets
Transition
Chair:
7 until 11 October 2013
Academic
reference:
Academic
M.
Pascal DUVAL
reference:
(ENAC)
Pascal DUVAL
(ENAC)
www.enac.fr
5
MTA03
MS
Mastère
Air Transport
MS
Spécialisé
Management
AirCivile
Transport
Droit de l’Aviation
et duEconomics
Transport
Aérien
and Management
Presentation
The Air Transport Economics and Management module is to
enable students to recognise key economic concepts and how
they are used in the air transport business for decision making,
in the short, medium or long term.
Pedagogical objectives:
To appreciate the key economic factors of provision and demand
for Air Transport, in relation to these theories.
To recognise the cost and price structure of airports and airlines
in activities such as pricing and revenue management and route
economics.
To understand how economic fundamentals have a strong
influence on industry structure and profitability.
Duration:
1 week (30 hours)
Duration:
1 week (30 hours)
Dates:
21 until 25 October 2013
Dates:
Common with the
7MS-AM,
until 11Airport
October 2013
Management
Common with the
MS-AM, Airport
Management
Lecturers:
• Experts from
Lecturers:
the French Civil
• Aviation
Experts Authority
from
ENAC
Air
and practicing
Transport
professionals
Department
and practicing
Chair:
M.professionals
Louis THWAITES
(University Concordia
Chair:
- Montréal)
Content:
• Introduction to Air Transport Economics
• Demand for Air Transport
• Airline Planning and Organisation
• Airline Cost Structures
• Provision of finance
• Airline Regulation
• The trend towards Alliances and Consolidation
• Introduction to Airline Marketing
• Pricing and Revenue Management
• International Economics and Aviation
• Air Transport Forecasting
• Cost benefit analysis
Methods:
• Lectures
• Case study
7 until 11 October 2013
Academic
Academic
reference:
reference:
M. Pascal DUVAL
Pascal
(ENAC)DUVAL
(ENAC)
6
MTA04
MS
Air
Transport
Mastère
Management
Spécialisé MS
Air Transport Security
Presentation
Protection of aircraft and airports against acts of unlawful
interference.
Pedagogical objectives:
Become aware of and sensitive to security problems specific to
airlines and airports.
Duration:
1 week (30 hours)
Dates:
Content:
• Legislative framework
• Airport and airline company security management
• Human Resource Management
• Management of response to acts of unlawful
interference
• Financial resource management
• Material resource management
• Quality Control management
• Emergency plans; a counter to against acts of unlawful
interference
Methods:
• Lectures
4 until 8 November 2013
Common with the
MS-AM, Airport
Management
Lecturers:
• Experts from
the French Civil
Aviation Authority
and practicing
professionals
Chair:
M. Matthieu
GUALINO (ENAC)
Academic
reference:
M. Pascal DUVAL
(ENAC)
www.enac.fr
7
MTA05
MS
Mastère
Air Transport
MS
Spécialisé
Management
Sustainable Development
Presentation
The adaptation of air transport to issues concerning
sustainable development.
Pedagogical objectives:
Focusing on sustainable development of air transport issues:
In an international context, being aware of global policy about air
transport sustainable development.
Being able to identify the environmental impact of air transport
activities.
Being able to define and put into practice appropriate solutions
to control pollution due to air transport activities.
Duration:
1 week (30 hours)
Dates:
12 until
15 November 2013
Common with the
MS-AM, Airport
Management
Lecturers:
•Experts and
professionals
Content:
• International Environmental Protection Policies in
context of Air Transport
• Air Transport and Global Climate Change
• Local Air Quality
• Aircraft noise impact
• Aircraft Eco-Efficiency
• Operative measures to Reducing Nuisances
• Economic Instruments
• Challenges of «alternative» fuels
• Development and sustainable operation of an airline
• Development and sustainable operation of an airport
Methods:
• Lectures
• Practical work
• Case study
Chair:
M. Arnaud DENAES
(ENAC)
Academic
reference:
M. Pascal DUVAL
(ENAC)
8
MTA06
MS
Air
Transport
Mastère
Management
Spécialisé MS
Airline Operations
Presentation
The airline company operations and technical functions.
Pedagogical objectives:
Acquiring comprehensive knowledge of an airline company’s
structure and its functioning.
Duration:
2 weeks (60 hours)
Dates:
18 until
29 November 2013
Lecturers:
• Experts and
professionals.
Content:
• Presentation of an airline company – Operational and
Technical aspects
• The HUB
• Flights analysis
• Extended-range Twin-engine Operation Performance
Standards and Long Range Operational Performance
Standards (ETOPS/LROPS)
• Relationship between governing Authorities and the
Airline Companies
• Flight programming. JEPPESEN Software overview
• Airline company maintenance
• Air Operations control center
• Information system in airline companies
• Quality Control systems
• Flight crew management
• Flight preparation and execution
• Business aviation specificities
• UE OPS1. Aircraft inspections
• Service Quality
• e-operations
Methods:
• Lectures
• Case study
Chair:
M. Lionel FARA
(Air France - KLM)
Academic
reference:
M. Pascal DUVAL
(ENAC)
www.enac.fr
9
MTA07
MS
Mastère
Air Transport
MS
Spécialisé
Management
Duration:
1 week (30 hours)
Droit de l’Aviation Civile
et Management
du Transport
Team
Aérien
Presentation
The team manager’s role and management approaches in a
cross-cultural environment.
Pedagogical objectives:
To get to know one’s own definition of manager’s role, open up
to others.
To understand and perceive the business culture of others (EU,
USA, Asia)
To communicate in an adapted way with people of different
cultures.
To take into account the expectations from the future team
members having a different culture and adapt the required
profile to the aspirations of the candidates.
To
anticipate
and/or
manage
the
communication
misunderstanding caused by cross-cultural differences.
Dates:
2 until 6
December 2013
This module is offered by
Toulouse Business School
Lecturer:
•Marc RAYNAL,
former Director
HR of Airbus
China, HR and
talents task force
coordinator.
(American
Chamber of
Commerce in
France) and
Expert of Toulouse
Business School.
Content:
• Perception of the role of leaders and managers
• Basic knowledge of cultural differentiations and
translation into business practices
• Connection with participants own values at work
• Ways of communicating with others in the most
difficult situations for a manager.
• Recruitment interviews in a cross cultural context
• Performance appraisal interviews in a cross cultural
context
Methods:
• Lectures
• Interactive animation
• Brainstorming
• Simulations
Academic
reference:
Mrs. Cordula
BARZANTNY (TBS)
M. Pascal DUVAL
(ENAC)
10
MTA08
MS
Air
Transport
Mastère
Management
Spécialisé MS
Human Resource Management
Presentation
Essential principles of human resources management (HRM) of
airlines including internal and social relations.
Pedagogical objectives:
Learning to manage people through knowledge acquisition of the
HRM basics as well as the study of tools and specific practices in
the field of Air Transport.
Duration:
2 weeks (60 hours)
Dates:
9 until 20
December 2013
This module is
offered by Toulouse
Business School
Lecturers:
•Experts from the
Toulouse Business
School and practitioners within the
aviation business.
Content:
• Presentation of the HRM function: Objectives and
missions
• From Personnel management to HRM
• Strategic HRM
• Internal communication
• Labor unions and employers’ confederations in air
transport
• The internal actors of an airline (pilots and cabin crew,
ground staff) and needs of synergy and human factor
issues
• HRM and the social model in a major airline
• Economic models, working hours, remuneration,
training and careers of airline staff
• HRM of aircraft manufacturers: performance
management and careers
Methods:
• Lectures
• Case study
• Simulations
Chair:
Jean-Claude CROS
(Air France - KLM)
Academic
reference:
Mrs. Cordula
BARZANTNY (TBS)
M. Pascal DUVAL
(ENAC)
www.enac.fr
11
MTA09
MS
Mastère
Air Transport
MS
Spécialisé
Management
Economics and Financial Management
Presentation
Accounting, financial management and analysis of an airline.
Pedagogical objectives:
Learning to manage the financial components through
elementary financial knowledge acquisition and the study of
management control tools and practices that are specific to air
transport.
To sensitise participants to awareness of strategic issues linked
to cash flows and investments.
Duration:
2 weeks (60 hours)
Dates:
6 until 17 January 2014
This module is offered by
Toulouse Business School
Lecturers:
• Experts of
Toulouse Business
School and
practitioners
of the aviation
business.
Content:
• Financial Accounting – Management control – Financial
analysis.
• Fleet renewal and financing.
• Economic and financial management of an airline.
• Financial forecast, estimates and information systems
in the aeronautical sector.
• Financial analysis of an airline.
Methods:
• Lectures
• Case study
• Simulations
Chair:
M. Bertrand d’Yvoire
(Dassault Falcon
Services)
Dr. Anne RIVIERE
(TBS)
Academic
reference:
Mrs. Cordula
BARZANTNY (TBS)
M. Pascal DUVAL
(ENAC)
12
MTA10
MS
Air
Transport
Mastère
Management
Spécialisé MS
Marketing
Presentation
The development of the marketing & sales aspects of an
airline.
Pedagogical objectives:
Learning to manage the “market” components through
elementary marketing knowledge acquisition and the study of
tools and practices that are specific to air transport.
To increase participants awareness of strategic issues linked to
sales, marketing and service quality.
Duration:
2 weeks (60 hours)
Dates:
20 until 31 January 2014
This module is offered by
Toulouse Business School
Lecturers:
• Experts of
Toulouse Business
School and practitioners of the
aviation business
Chair:
M. Carlo LOGLI
(Superjet
International)
Mrs. Nicole
MIQUEL-BELAUD
(TBS)
Content:
• Introduction to the marketing approach – Marketing
Plan.
• Levies for commercial policies.
• External Communication strategy, tools and
advertising.
• Various strategic visions in the evolutionary air transport market – Fleet planning.
• Marketing and Sales of airlines.
• Maximization of returns: – Yield and revenue
management.
• The Billing and Settlement Plan (BSP) and IATA.
• From the Global Distribution System (GDS) of airlines
to low cost approaches.
• Marketing of « air framers » and « engine makers » relationship with airlines.
Methods:
• Lectures
• Case study
• Simulations
Academic
reference:
Mrs. Cordula
BARZANTNY (TBS)
M. Pascal DUVAL
(ENAC)
www.enac.fr
13
MTA11
MS
Mastère
Air Transport
MS
Spécialisé
Management
Tourism and Air Freight
Presentation
General information on specific aspects of tourism and air
freight.
Pedagogical objectives:
Acquire basic knowledge in the specific field of tourism and
treatment of airfreight. Examine the role and relationships
conjunction with the Air Transport System.
Content:
• International institutions.
• Economics of international tourism
• Future of Tour Operators and Travel Agency
• Vertical integration
• Policy of the Tour-operators
• Economy of the cargo flights activity
• Transportation of Dangerous Goods
• Tools, performance, operation and actors
Duration:
1 week (30 hours)
Methods :
• Lectures
Dates:
3 until 7 February 2014
Lecturers:
• Experts from
the French Civil
Aviation (DGAC)
and practicing
professionals
Chair:
M. François VELLAS
(USS)
M. Didier LAUNEZ
(DGAC)
Academic
reference:
M. Pascal DUVAL
(ENAC)
14
MTA12
MS
Air
Transport
Mastère
Management
Spécialisé MS
Air Passengers and Quality of Service
Presentation
Taking into account the «consumer dimension» in the supply of
air transport, the reception and information at airports.
Pedagogical objectives:
Awareness of the demands and air passenger rights.
Content:
• Organization of Air Transport sales
• Criticism of the system - and Gigantism and its
consequences
• Assistance to passengers
• How the airline can meet overall expectations of its
customers
• Measuring the quality of service at Toulouse-Blagnac
Airport
• Airline Company’s point of view
• Passenger: from user to client of Air Transport
Duration:
1 week (30 hours)
Methods:
• Lectures
• Case study
Dates:
10 until 14 February
2014
Lecturers:
• Experts from
the French Civil
Aviation (DGAC)
and practicing
professionals.
Chair:
M. Marc DEBY
(Consultant)
Academic
reference:
M. Pascal DUVAL
(ENAC)
www.enac.fr
15
MTA13
MS
Mastère
Air Transport
MS
Spécialisé
Management
Ground Handling
Presentation
Introduction to the functions and activities of ground handlers.
Pedagogical objectives:
To give students a complete knowledge of the services provided
by ground handlers, its socio-economic issue, problems and
relationship with the airport authorities.
To understand the dimension of competition in this field.
Content:
• General information on ground handling
• IATA documents, the contract support SGHA. (Standard
Ground Handling Agreement)
• The ground cargo handling
• Handling and safety aspects for stopover passengers
• Socio-economic management of ground handlers
• The flight track processing
Duration:
1 week (30 hours)
Methods:
• Lectures
• Airport visit
• Case study
Dates:
17 until 21 February
2014
Common with the
MS-AM, Airport
Management
Lecturers:
• Experts and
professionals.
Chair:
M. Michel RAGOT
(Consultant)
Academic
reference:
M. Pascal DUVAL
(ENAC)
16
MTA14
MS
Air
Transport
Mastère
Management
Spécialisé MS
Communication and Crisis Management
Presentation
Communication and crisis management.
Pedagogical objectives:
Learn how to respond to a crisis linked to a major event involving
stakeholders of the international aviation community. Students
will focus on communication strategy to be developed in the first
hours and days following a major aircraft accident.
Duration:
1 week (30 hours)
Dates:
3 until 7 March 2014
Common with the
MS-AM, Airport
Management
Content:
• Introduction to crisis management
• The role of the aircraft manufacturer
• The airline company and the Family assistance Plan
• Communication with the Victims’ Families
• The Airport and the Crisis management plan
• The media and the air crash
• The Air safety investigation
Methods:
• Lectures
• Visit to a crisis management center
• Case study
Lecturers:
• Experts of the
Office Bureau of
Investigations and
Analysis for Civil
Aviation Safety
(BEA), practicing
professionals and
journalists.
Chair:
Mme Martine DEL
BONO (BEA)
Academic
reference:
M. Pascal DUVAL
(ENAC)
www.enac.fr
17
MTA15
MS
Mastère
Air Transport
MS
Spécialisé
Management
Airline Company Strategy
Presentation
This module provides a strategic overview in the way airports are
operated.
Pedagogical objectives:
To identify the key success factors for an airport and acquire the
methodology for the implementation of a strategic approach.
Duration:
2 weeks (60 hours)
Dates:
10 until 21
March 2014
Content:
• Strategic approach of a major airline company
• Strategic approach of a airport and Real state
• CRM
• Low Cost model
• COHOR- allocation of slots
• The positioning of a regional platform
• Relationship between Airline Companies, Alliances
• Economic Intelligence, the key factor for Airline
company strategy
• Incomings Management
• Marketing product
Methods:
• Lectures
• Case study
• Airport Visit
Some courses are
common with the
MS-AM, Airport
Management
Lecturers:
• Experts and
professionals.
Chair:
• M. Gilles BORDES
DE PAGES (Air
France - KLM)
Academic
reference:
M. Pascal DUVAL
(ENAC)
18
Droit de l’AviationProfessional
Civile et du Transport
Openings
Aérien
MS
Air
Transport
Mastère
Management
Spécialisé MS
The skills on which air transport companies rely are a
reflection of the complexity of the operational environment,
and are both numerous and specialised. However, only the
major airlines can afford to recruit the many specialists in law,
economics or management whom they really need. For smaller
companies, a global understanding of the air transport business
is an essential requirement.
Obtaining the “Mastère Spécialisé” (MS) Air Transport
Management is a precious asset for those occupying such
positions as: head of market studies, sales representative,
management controller, operational research engineer, line
manager...
www.enac.fr
19
Conditions for admission
MS
Mastère
Air Transport
MS
Spécialisé
Management
Prerequisites
Generally, candidates for admission into a “Mastère Spécialisé”
(MS) programme, must already hold a degree at the college entry
level of [Bac + 5] or [Bac + 4 & 3 years of professional experience
after Bac + 4].
However, it is possible to apply with a Bac + 4 level, despite
having no professional experience, but the number of places for
candidates in this (exceptional) category is very limited.
For the “Mastère Spécialisé” (MS) in Air Transport Management,
the following are considered, among others:
- Masters’ degree from an engineering or business school
- Other university degree (Master 2, DESS, DEA or non-French
MSc equivalents) in law, economics or business.
Particular consideration will be given to candidates who have
completed work placements with airports, airlines, travel agents
or aircraft construction companies
ENAC SYLLABUS MSMTA V.02 130419 TA/JoGo
Note: A French BAC is comparable to a High School diploma.
+ 3 are the numbers of years of extra studies, usually a college
or university environment.
20
2013
Ecole Nationale de l’Aviation Civile
Direction des Etudes
7 avenue Edouard Belin
BP 54005
31055 Toulouse cedex 4
Tél. + 33 (0) 5 62 17 40 00
L a r é f é re n c e a é ro n a u t i q u e