Manuel qualité

Design and Research Centre for Applied Industrial
Technology
Quality manual: 25/03/2015
Composed by: F. THELOT
Checked by: P. VARMENOT
Approved by: T. PENPENIC
La fiabilité de vos innovations
1
CERTIA
Study and Research Centre for Applied Industrial
Technology
Established in 1987
Number of employees: 45
Annual turnover 2014: 6.3 Mill. €
Quality system: ISO 9001 V2008 applicable throughout
the whole company
Products: test rigs for the aerospace, automotive and
defence industries
2
Premises
1000 m2 of offices
and workshops near
Marne La Vallée,
conveniently located
for access to the
major trunk routes of
the Île de France
Address: ZA La VARENNE, 5 rue des Artisans
93196 NOISY le GRAND CEDEX
Tel: 33 (0)1 43 00 90 20 Fax: 33 (0)1 43 00 79 80
Internet: www.certia.fr, [email protected]
3
Annual Turnover
Forecast
CERTIA
SHYMAT
CERTIA R&D
4
Annual gross profit
CERTIA
SHYMAT
CERTIA R&D
5
Company Shareholders
CERTIA is 100% owned by a family holding company,
which guarantees its complete independence.
CERTIA
Engineering
CERTIA
CERTIA R&D
Alger
SHYMAT
Subsidiary company
SHYMAT: An engineering design and production company
specialising in hydraulics
– 14 rue des Oziers, 95 310 Saint Ouen L’aumône
Activities:
–
–
–
–
–
Maintenance,
Design and manufacture of hydraulic equipment,
Design and manufacture of hydraulic test rigs,
Manufacture of industrial pipework,
Trading in hydraulic components.
7
Subsidiary company
CERTIA R&D: A research and development company
– Dar El Beida / Algiers / Algeria
Activities:
–
–
–
Automatic software development and simulation,
Process software development,
Mechanical engineering.
8
Main clients
Aérospace
Airbus France
Airbus UK
Air Algérie
Air France Industries
Aircelle / Aircelle Maroc
ECE
Eurocopter
Goodrich
Hispano Suiza
Industria
Messier Bugatti
Messier Dowty
Ratier Figeac
Sabca
Sagem
Snecma
Automotive
Bosch
PSA
Renault
Defence
Mécachrome
Nexter Systems
DGA
Energy / environment:
EDF
Véolia
Industry:
Arcil
9
Processus : PS01-PILOTAGE DE L’ENTREPRISE
A multidisciplinary team
(Certia Group)
CERTIA Group
General manager
FT
Assistant General Manager
& Quality
TP
Administration
& finance
AT
Technical
Technical
director
director
PDH
PDH
Research
Research &&
development
development
AD
AD
Mechanical
Mechanical
engineering
engineering
PV
PV
Test
Test rigs
rigs
management
management
AM
AM
Systems
Systems
&& software
software
TP
TP
Purchasing
& maintenance
WS
Hydraulic
Hydraulic
DR
DR
Electrical
Electrical
dept
dept
Sales
Dept
LD / HM
FEA
FEA
Software
Software
Dept
Dept
Processus : PS01-PILOTAGE DE L’ENTREPRISE
I.T. Facilities
CAO work stations / FTP server / Webex access
CAO : Catia V5, Solidworks, Autocad, Cadkey, Realworks
Finite element analysis: Nastran / Femap, Cosmos, RDM6
Automated systems: 20sim, Matlab / Simulink / XPcTarget /
Stateflow / AMESIM
Command/control development: LabVIEW / LabVIEW RT / NI
Veristand / NI Teststand
11
Workshop equipment
Skydrol 2x100kW hydraulic power pack
FHS 90 kW (SHYMAT) hydraulic power pack
Universal hydraulic test rig (SHYMAT)
Universal test rig 200 KN (CERTIA)
LASER FARO tracker
12
Extrait du Synoptique Processus
Internal client-oriented
organisation
Jalon
CLIENT
Cahier des charges
Processus Métier
Commande
Offre technique
et commerciale
Processus
"devis"
Processus support
AVP
Processus Pilotage
Chiffrage
Démarchage
Rédaction offre
Publicité
Processus
"Lancement projet"
COMMANDE ACCEPTEE PAR CERTIA
Etude de marché
Revue lancement du projet
constitution équipe projet
Processus
"Développement
Commercial"
Bon de
commande
Gestion fournisseurs
Trésorerie
Processus
"Conception"
TABLEAUX DE BORD /
INDICATEURS
Mécanique
Etudes préliminaires
Pré-étude
Spécifications
techniques
Consultations et
évaluation offres
Fonctions
sous
traitées
Revue de conception préliminaire
Plans d'ensemble
généraux
POLITIQUE ET
OBJECTIFS QUALITE
Notes de calculs
Modélisation
&
définition des E/S
modèle
Architecture Hardware
identification achats critiques et longs délais
commande
Etudes mécaniques
détaillées
Suivi études
externes
suivi fournisseurs
ou
Commandes
Vérification dossier
Revue de conception critique
Dossier de fabrication
Dossier de fabrication
simulation
dynamique
&
analyses
performances
dossier performance
lancement approvisionnement des matériels du commerce
PV contrôle
Contrôle réception
Ressources humaines
Processus
"Fabrication"
Suivi réalisation
Suivi fabrication et
assemblage
Réception atelier
Réception atelier
mise en magasin
PV de recette
partielle
Administration des
ventes
Optimisation
structure de
commande
implémentation
Processus "Développement informatique"
Comptabilité
découpage par fonctions ou par métiers
Processus "Développement automatique"
Secrétariat
Processus Approvisionnement
Processus "
back office "
Processus
" Pilotage"
planification
Analyse
fonctionnelle
&
définition des E/S
GESTION DES
RESSOURCES
Analyse fonctionnelle
Architecture
Hardware
REVUE DE DIRECTION
ADMINISTRATION
RESEAU INFORMATIQUE
Découpage en
modules ou fonctions
Définition IHM
AUDIT QUALITE INTERNE
Préparation codage
dans langage cible
Dossier conception
logiciel
Maquette IHM
EVALUATION DES
FOURNISSEURS
GESTION SYSTEME
INFORMATIQUE
Codage
&
Tests unitaires
GESTION DES
DOCUMENTS ET
ENREGISTREMENTS
Intégration
&
Contrôles partiels
PV de recette
partielle
ACTIONS CORRECTIVES
ET PREVENTIVES
Intégration (en atelier CERTIA)
Processus
"Intégration et
mise au point"
Réglage/caractérisation
Etalonnage
BILAN D'AFFAIRE
Mise au point et essais
Recette CERTIA
relevés des
performances
livraison & installation sur site
Formation
Processus
Recette CLIENT
"Installation sur site CLIENT"
mise à jour
documents
Essais de recette
Cahier de recette
déclaration et
marquage CE
CLIENT
Notice d'utilisation
et
de maintenance
Dossiers
techniques
bilan d'affaire
synoptique Processus
le 17/08/2005
Fin de période de garantie
VISA direction générale : FT
13
Processus : PS07-FABRICATION
Manufacturing organisation
CERTIA relies on the services of a network of partner companies in
the manufacture of its products:
–
–
–
–
For mechanical manufacturing,
For production of hydraulic equipment (SHYMAT),
For electrical manufacturing,
For maintenance.
CERTIA exercises overall control of outsourced processes in
conformity with the requirements of the ISO Standard 9001 V2008
14
Processus : PS01-PILOTAGE DE L’ENTREPRISE
R&D
R&D work is at the heart of our activity
Projects are conducted in partnership with university laboratories
and major engineering institutions: Central School of Lille / INSA
Toulouse / LAAS Toulouse
The work of our R & D team has enabled us to develop new
products in recent years such as: a modelling/simulation platform,
electrical actuators, computer control units, etc.
In 2014 there were some 16,600 hours of R & D work performed
CERTIA has been approved as a CIR by the French Ministry of
Higher Education and Research
15
Processus : PS01-PILOTAGE DE L’ENTREPRISE
Quality Management System
CERTIA has been committed to a total quality approach since 1995
•
•
CERTIA has been ISO 9001 certified since 1999:
in the engineering, design, project management for production and
installation and after-sales servicing of test rigs for industry.
In the engineering, design, project management for the production of
specialised mechanical equipment for industry.
The progressive development of a organisation system and the
measurement of its performance are regularly evaluated by
management reviews.
16
Processus : PS01-PILOTAGE DE L’ENTREPRISE
General policy statement
Our ambition for the period 2015-2017
– To become a leader on the global market for aerospace development
test rigs,
– To undertake and accelerate the development of our activities in the
field of technical assistance and consulting.
In order to achieve these objectives, CERTIA is committed to 4 major
thrusts :
– Developing international sales,
– Making the company fully customer-oriented,
– Constantly improving the quality/performance/cost ratio of our
products and services,
– R&D.
F. THELOT, président
17
Processus : PS01-PILOTAGE DE L’ENTREPRISE
Satisfying the demands of our
clients
Applying cost transparency and working on a cost objective
Becoming involved with our clients in their development programme
frameworks
Making use of « cross engineering »practices for the benefit of our
clients
Controlling risks by the use of dedicated methods.
18
Processus : PS06-CONCEPTION + PS11-INTEGRATION & MISE AU POINT + PS12-INSTALLATION
Field of expertise
Test rigs
CERTIA designs and produces test rigs of the following types:
– Characterization test rigs,
– Endurance test rigs,
– Acceptance test rigs,
– R&T test rigs.
Sectors of activity : Aerospace, Automotive, Defence.
New rigs, refurbishing existing rigs, after-sales service and
maintenance.
Standardised project management process making possible the
development of a unique relationship with the client.
19
Mecatronic
CERTIA’s competitive advantage : a design and
simulation computing platform
1 - Design
Energy
2 - Modelling
Automatic
Mecanical
4 - Validation
Instrumentation
3 - Simulation
20
Mechanical engineering dept
CAD : CATIA V5/V4, Solidworks, Autocad, CIMCAD …
FEA : Nastran / Cosmos
Design capacity : 45 000 H
Control : FARO laser tracker
Activities : test rig frames, tooling, mechanical studies …
21
Hydraulic engineering dept
CAD : CATIA V5, Solidworks, Autocad, Visio…
Calculation : AMESIM
Design capacity : 6 500 H
Control : Universal hydraulic test bench
Activities : hydraulics manifolds, actuators, power units
Fluids : Skydrol, mineral oil, fuel, water
22
Electrical engineering dept
CAD : Autocad, Visio…
Calculation : AMESIM
Design capacity : 3 200 H
Control : laboratory equipments
Activities : electrical cabinets, measurement and acquisition
cabinets, PLC …
Standards : CE, ATEX,
23
Measurement engineering dept
CAD : Autocad, Visio…
Design capacity : 3 200 H
Control : laboratory equipments, sensors
Activities : electronics and calibration systems, specific
sensors …
Standards : COFRAC
11
12
TBD
TBD
TBD
R.G.
2
4
INA 114
-Al
-
10
7
SIN I/P
7
-12v
10 kΩ
2
4
INA 114
-Al
-
11
COS I/P
5
ANALOG GND
1,5 MΩ
REF I/P
DEMOD
O/P
3,3 nF
INTEGRATOR
O/P
43
AC ERROR
O/P
3
-12V
R-2R
DAC
A2
A3
10
7
38
RIPPLE CLK
34
COMP
16-BIT
UP/DOWN COUNTER
-12v
B12
AGND
VCO DATA
TRANSFER
LOGIC
VCO I/P
40
INHIBIT
30
41
VCO O/P
26
+5 V
0,1 µF 10 µF
OUTPUT DATA LATCH
DIGITAL GND
32
+12V
10 kΩ
7
0,1 µF
10 µF
0,1 µF
10 µ F
50 Ω
DGND
2N 2222
R2
B2
+15V
+15V
1 MΩ
0,1 µF
R8
100 Ω
1/2
LM 358A
100 µF
35 V
4
R9
C11
10 kΩ
AGND
-
R6
Vérifié par:
1
0,1 µF
2
-15V
DB16
BYTE
L1
LDAC
-15V
AGND
R3
4,99 kΩ
Dessiné par:
56 rue Louis Vannini - ZI des Chanoux - BP 225
93331 NEUILLY SUR MARNE CEDEX - FRANCE
TEL : 33 (0)143 009 020 - FAX : 33 (0)143 007 980e-mail : [email protected]
CS
DAC 669
OUT
AGND
10 kΩ
10 kΩ
SORTIE 1
C11 sur
D30
connecteur
d'accès du rack.
1
R7
MSB
OFFSET
- VEE + VCC + VLL
C10
3
31
+5V
DGND
Résistances de Pull Up
sur entrées
du DAC 669
LSB
6
DIR 1
2
0,1 µF
10 µF
C1
C2
0,1 µF
10 µF
C3
C4
+15V
0,1 µF 10 µF
3
DGND
4
10 µF
C5
REF IN
27
2N 2222
DGND
6
10 kΩ
DGND
REF-01H
2
5
+15V
5kΩ
3
R1
+5V
C6
DGND
1
1/2
LM 258A
2
REF. -10V
vers voie 2
10 kΩ
-15V
R4
C7
AGND
C8
R5
4
AGND
Rev.
G. Augé
D2
10 kΩ
5
23
10 kΩ
Z30
+
37
9 10 11 12 13 14 15 16 17 18 19 20 21 22
10 µF
C9
8
10 kΩ
R10
-15V
25
8
36
50 Ω
10 kΩ
L
26
24
AGND
SELECT
10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 28
Z2
1 top / tour
voie 1
DB15
DB13
DB14
DB9
DB8
DB12
DB7
DB11
DB6
DB5
DB10
DB2
DB1
27
DB3
ENABLE
33
DB4
SC1
39
DIR
8
SC2
+12 V
5kΩ
-12V
LSB
-
-12 V
MSB
BUSY
16 DATA BITS
5kΩ
DATA
LOAD
+
35
25 kΩ
COS 1
+5V
+12V
33 pF
25 kΩ
TBD
TBD
TBD
12
+Al
R.G.
10 kΩ
D12
4
13
+
17
22 nF
42
INTEGRATOR
I/P
SEGMENT
SWITCHING
+12v 2,2 ΚΩ
5
15
44
PHASE
SENSITIVE
DETETCOR
A1
AGND
Z12
1
16
15
180 pF
6 SIGNAL GND
B10
COSINUS
2,2 ΚΩ
11
2,2 ΚΩ
SINUS
12
+Al
10 kΩ
AD2S82AJP
13
+
DEMOD
I/P
+12v
5
15
D10
2,2 ΚΩ
2
10 kΩ
Z10
14
13
8,2 kΩ
133 kΩ
5 MΩ
10
240 KΩ
9
10 kΩ
8
1,5 MΩ
7
200 KΩ
6
AGND
68 Ω
5
470 pF
4
SIN 1
3,3 nF
3
REF I/P 1
3,3 nF
2
1
Le:
Le:
21 / 10 / 2002
CARTE DE DEMODULATION NUMERIQUE
POUR RESOLVER
Traîtement voie n° 1
Par
Objet
Plan N° 6000 - SHA
Folio:
Ind. A
3/5
24
Processus : PS09-DEVELOPPEMENT INFORMATIQUE
Automated systems engineering
dept
Software : 20SIM, AMESIM, MATLAB, SIMULINK,
STATEFLOW, XPC target
Capacity : 10 000 H
Control : laboratory equipment,
Activities : multi-disciplinary simulations / control loops
design / real time computing
intgrl_2
:mg
:1j_5
:ch1
trans31
..
trans3_1_1
:0j_1
:Qsv
:1j_7
:mtf_3
trans21
..
trans2_1_1
:k1
:1j_8
:tf_1
:1j_6
:0j_2
:k3
:1j_1
:mtf_1
:1j_3
:0j_4
:bv
trans11
..
trans1_1_1
:mtf_2
:1j_4
:0j_3
:Vsc
inertie1
..
inertie_1_1
:bg
:mtf_4
trans41
..
trans4_1_1
hyst_1
limit_1
:ch2
:1j_2
:mgG
commandeSC
pid_1
commandeSV
:mgg
intgrl_1
sorder_1
gain_1
25
Processus : PS10-DEVELOPPEMENT INFORMATIQUE
Software engineering dept
Software : LabVIEW, LabVIEW RT, NI Veristand,Teststand
Capacity : 12 000 H
Control : laboratory equipment,
Activities : measurement, test,control and monitoring
softwares for tests rigs
Specificities : real time, ARINC, AFDX , CAN, Profibus,
Ethernet …
26
Conducting tests
Universal test rigs:
–
–
–
–
Servo jacks: 200 kN / 25 kN / 16 kN
1 hydraulic generation: 90 KW
2 test marbles: 2000 * 2500 and 4000 * 2500
1 pilotage system / CERTIA multichannel acquisition
Services:
–
–
–
–
Test rig rental – at our premises Supply of adaptation tools,
Participation in tests,
Transcription and analysis of results.
27
Field of expertise
Technical assistance
Technical assistance for EDF / UTO:
– Carrying-out studies on maintenance of the company’s electronuclear equipment
– > 37 000 H / year
Consultancy missions:
– Carrying-out expertise-related tasks in the fields of mechanical
engineering, hydraulics, information technology and automation
– Laser tracker measurement and analysis
28
Field of expertise
Equipment
CERTIA designs and produces the following
equipment :
– Test equipment,
– Manufacturing tools,
– Tools to assist assembly procedures.
29
Appendices
Detailed organogram
Documentary system
Experience
30
Extrait du Synoptique Processus
Detailed organogram
CLIENT
Jalon
Cahier des charges
Commande
Processus Métier
Offre technique et
commerciale
Processus "devis"
Processus support
AVP
Processus Pilotage
Chiffrage
Démarchage
Rédaction offre
Publicité
Processus "Lancement projet"
COMMANDE ACCEPTEE PAR CERTIA
Etude de marché
Revue lancement du projet
constitution équipe projet
Processus
" Pilotage"
planification
Processus " back office "
découpage par fonctions ou par métiers
Processus "Conception"
Fonctions
sous traitées
Spécifications
techniques
Comptabilité
Consultations et évaluation
offres
Bon de
commande
Processus
"Développement
automatique"
Processus
"Approvisionnement"
Secrétariat
Mécanique
Etudes préliminaires
Pré-étude
Revue de conception préliminaire
Plans d'ensemble
généraux
POLITIQUE ET OBJECTIFS
QUALITE
Processus
"Développement
informatique"
Processus
"Développement Commercial"
Modélisation
&
définition des E/S
TABLEAUX DE BORD /
INDICATEURS
Analyse fonctionnelle
&
définition des E/S
modèle
Architecture Hardware
Notes de calculs
GESTION DES RESSOURCES
Analyse fonctionnelle
Architecture Hardware
REVUE DE DIRECTION
identification achats critiques et longs délais
commande
ADMINISTRATION RESEAU
INFORMATIQUE
Découpage en modules ou
fonctions
Etudes mécaniques
détaillées
gestion fournisseurs
simulation dynamique
&
analyses performances
Suivi études
externes
Définition IHM
AUDIT QUALITE INTERNE
Préparation codage dans
langage cible
Vérification dossier
suivi fournisseurs
ou
Commandes
Revue de conception critique
Dossier conception
logiciel
Maquette IHM
dossier performance
Dossier de fabrication
Dossier de fabrication
Trésorerie
EVALUATION DES
FOURNISSEURS
lancement approvisionnement des matériels du commerce
PV contrôle
Contrôle réception
Processus
"Fabrication"
Suivi réalisation
Suivi fabrication et
assemblage
Réception atelier
Réception atelier
Ressources humaines
Optimisation structure de
commande
Codage
&
Tests unitaires
implémentation
Intégration
&
Contrôles partiels
mise en magasin
PV de recette
partielle
GESTION SYSTEME
INFORMATIQUE
GESTION DES DOCUMENTS ET
ENREGISTREMENTS
PV de recette
partielle
ACTIONS CORRECTIVES ET
PREVENTIVES
administration des ventes
Intégration (en atelier CERTIA)
Réglage/caractérisation
Processus
"Intégration et mise au point"
Etalonnage
BILAN D'AFFAIRE
Mise au point et essais
Recette CERTIA
relevés des
performances
livraison & installation sur site
mise à jour
documents
Formation
Essais de recette
Recette CLIENT
Processus
"Installation sur site CLIENT"
Cahier de recette
déclaration et
marquage CE
CLIENT
bilan d'affaire
Notice d'utilisation et
de maintenance
Dossiers techniques
synoptique Processus
le 17/08/2005
Fin de période de garantie
VISA direction générale : FT
31
Documentary system
32
Major aerospace programmes
Comac C919
Airbus A350 XWB
Airbus A400M
Airbus A380
Airbus A340-600
Airbus A330
Airbus A320
MOET
POA
Actuation 2015
Learjet 85
RRJ
Eurocopter NH-90
Eurocopter Tigre
Eurocopter EC 175
Bombardier CRJ 200
33
Main experience in the
aerospace field
ACTUATORS
EHA
THRUST
REVERSER
SLAT
FLAP
HIGH LIFT
LANDING
GEAR
THSA
FLUSHING
TOILET
FUEL PUMPS
HYDRAULIC
JACKS
ELECTRICAL
JACKS
BRAKES
ENGINES
IRON BIRD
34
MLG A350 XWB Test Rig
Aerospace
A350 XWB
35
ILGSTR A400M Test Rig
Aerospace
A400M
36
AGB TP400 Load Test Rig
Aerospace
A400M
37
ETRAS A380 Test Rig
Aerospace
A380
38
A400M S/C duplex test rig
Aerospace
A400M
39
Palletised test rig
Aerospace
A320
40
EMA Dev. test rig
Aerospace
MOET
41
Avionic cabinet
42
Hydraulic power pack
43
Tyre rigidity test rig
Automotive
44
Wheel test rig
Automotive
45
SCIP1 platform for BOA
Defence
46