mobile roaming
Transcription
mobile roaming
INTERNATIONAL TELECOMMUNICATION UNION TELECOMMUNICATION STANDARDIZATION SECTOR Original: English STUDY PERIOD 2013-2016 Question(s): February 2016 7/3 STUDY GROUP 3 – UPDATED CONTRIBUTION Source: INTUG - International Telecommunications Users Group Title: Recommended international approach to roaming charges and suggested edits to draft recommendation reference TD251 as amended 16-17 September 2015 Introduction This is an update on the contribution made by INTUG in May 2014 and comments specifically on the revised draft recommendation in addition to making more general comments on the topic. Suggested edits are included in Annex 1. As one of ITU’s long established permanent observer groups, INTUG is pleased to provide this updated contribution to Study Group 3. INTUG was one of the first to highlight the economic damage caused by roaming charges in the late 1990s, and has campaigned ceaselessly since then. This topic is high on the agenda of industry stakeholders throughout the world, not least business customers of mobile communications, reflecting the global nature of the matter, and the significant negative impact it has on investment and innovation in international trade processes and on the ability to introduce improved efficiency and productivity in the digital economy. INTUG therefore strongly supports the points made in C180 concerning the trade opportunities that are suppressed by roaming charges. The point that a 10km call can cost more than a 10000km call is well made. The damaging impact of international roaming charges has become more severe with the growth in opportunities in machine-to-machine communications (M2M) and the Internet of Things (IoT). INTUG supports the views expressed in C132, C139 and C178 that the needs of M2M merit a separate work item and also those of C130 and C132 supporting an IoT work item. M2M is just one aspect of IoT and could perhaps be a subsection of one report. the two are not equivalents INTUG agrees that the global economy is increasingly dependent on universal access to cost effective mobile technology. INTUG also agrees that the decoupling of charges at wholesale and retail level from underlying costs damages investment in new on-line processes, and produces an incoherent and inconsistent ecosystem, within which users must operate. INTUG believes that regulatory organisations at national and regional and global level, including the ITU, need to intervene to eliminate the continuing damage from excessive roaming charges. INTUG acknowledges that the five principles set out in C150 are an excellent example of how to share best practice and this approach aligns well with OECD’s approach to Roaming charges. Contact: Nick White Tel: +44 20 8647 4858 INTUG Email [email protected] Attention: This is not a publication made available to the public, but an internal ITU-T Document intended only for use by the Member States of ITU, by ITU-T Sector Members and Associates, and their respective staff and collaborators in their ITU related work. It shall not be made available to, and used by, any other persons or entities without the prior written consent of ITU-T. -2- INTUG recommends that in regions where there is a political or economic context for working together as a group of countries, for example the European Union, the Gulf Co-operation Council, the Asia Pacific Economic Community or others, that steps be taken to eliminate roaming charges entirely within the scope of such regions, for the economic benefit of the countries involved. The comments in C157 about how to achieve lower roaming costs in a region like SADC with Roam like at Home are well made and INTUG supports this tactical approach as first step to elimination. What does “Roaming” mean? “Roaming” is a word used traditionally to describe the connection of a device to a mobile network other than the one to which the device is primarily contracted. This may be another network in the same country as the contracted operator, or it may be a network in a different country. Use of mobile devices anywhere has been severely inhibited by the impact of international roaming charges, especially for mobile data applications, with users routinely turning off the facility when travelling, often resulting in general use also being severely curtailed or stopped altogether. This damages business efficiency and actually reduces mobile operators' revenue. What does “Mobile” mean? The word “mobile” is imprecise and no longer refers to just phones, since most devices are mobile, for example, laptops, tablets and many application specific control devices. What is actually meant is wireless communication. “Mobile networks” are thus just one, albeit significant, element of the ecosystem, usually involving use of licensed spectrum, as opposed to the unlicensed spectrum used by many devices such as WiFi, and Bluetooth. Licensed spectrum costs money, in some case a considerable amount of money, due to supply and demand pressure for a scarce natural resource, and political strategies by governments to tax the telecommunications industry and its customers through auctions. This mechanism is also used to motivate release of underutilised spectrum. “Mobility” is now an indispensible part of modern ICT systems for all public and private sector organisations, and it is an essential capability for companies of all sizes, who depend on it for dayto-day operation and international growth in new markets. Small and Medium Size enterprises, and less developed countries need open international mobile access to enable them to expand the scope of their trading processes. Things as well as People Many devices are used passively, without human intervention, as part of the connected ecosystem in which we live. The Sat Nav, the bus or train indicator board, the prisoner tag, the heart monitor, the air traffic control system, the black box, pets, traffic lights, containers on road, rail, air and sea, maps, drones, on-line gaming, location based services, supply chain transport and distribution all rely on automatic connection and communication. The future vision for all communications is connection at all times, and in all places, to everything. In this future vision, there is no place for an anachronistic charged service described as ‘roaming”. This separates the circumstances where a device is connected to a licensed spectrum network, other than its primary contract, from its other modes of operation. On the other hand, the availability of inflight WiFi and mobile communications renders international borders meaningless to the user. The days of roaming as a monetisable service will be over at some point - it is just a matter of when. As the real cost of roaming continues to fall, this must be passed on to customers as C179 implies. Within the EU, the charges will finally be eliminated next year, but that is not the end of the story. It is not just about money. All devices need to be able to connect to any network. This will require a “soft SIM” approach, rather than hardwired connectivity, and no network exclusivity, which is already illegal in some countries. This is obviously a prerequisite for machine-to-machine (M2M) applications and for the rapidly growing Internet of Things (IoT) as highlighted in C130/132/139. -3- Then implications for mobile network operators are acknowledged as challenging. Some business models became overly dependent on high margin roaming revenue and it takes time to adjust business models to accommodate significantly lower charges. This requires a shift towards a more service-based business model deriving revenue and generating value from applications and services rather than from simple transmission, which happens to be across a national border. Data Volume Explosion Data volumes are growing exponentially, especially with increased uploading of video and high definition downstreaming. Symmetric usage is becoming prevalent in fixed and mobile markets. Multifunctional devices, acting as cameras, books, TVs, entertainment devices, drones, gaming and shopping tools, DVD players, payment devices, and Sat Navs abound. Latency targets are reducing, blips and jitters are becoming intolerable for business users, especially for example in finance and process control, telemedicine and driverless cars. Connectivity is expected everywhere, without variance in the cost of connectivity, whichever technology is used. Whilst the ICT industry itself, including devices and applications, continues to demonstrate robust growth, the real engine of the global economy is business use of communications, which is an order of magnitude greater at 35% of GDP. The drag effect of roaming charges, especially on the crucial SME sector, is suppressing investment, innovation, growth and productivity improvements. The comments in C119 regarding the need for better broadband access are well made, recognising the close linkage between increasing traffic volumes in mobile data with the need for high capacity, low latency, broadband backhaul links available competitively at affordable rates. INTUUG supports the observations in several contributions that it is affordability which is the aim, not just creating competitive markets, since these have still been prone to drifting into virtual cartels. Other International Initiatives The EU has implemented several useful Roaming Regulations. A further reduction in price caps becomes effective on 1 May 2016, in advance of complete elimination of roaming charges in 2017. This is, however, subject to “fair usage” limits to prevent arbitrage from low cost countries, since mobile charges vary significantly across the EU. It requires some changes to existing wholesale price caps, and there is also a loophole for mobile operators who can successfully demonstrate that elimination would put survival of their business at risk, unlikely though this is. The presence of bundling requires careful monitoring where roaming offers have been decoupled from domestic use. OECD produced a Recommendation on Roaming Charges. Regulatel in Central and Latin America is seeking to introduce similar mechanisms to those used within the EU. The Gulf Co-operation Council (GCC) is progressing initiatives to reduce and/or eliminate roaming charges. APECTel has considered the problem of excessive roaming charges, and there are already free roaming options in Australasia and elsewhere. In Africa, there are some multi-country roaming deals available. Industry Examples: FMCG, Transport, Health, Education Many FMCG manufacturers operate in multiple countries. Sales forces are managed at multicountry level. Purchasing of ingredients and packaging for its products is global. Transportation is outsourced. Customers include multinational retail chains, smaller shops, franchises and, in some countries, individual mobile sole traders, who sell to mom and pop stores and individual outlets. They buy increasingly from the manufacturer through a cloud based global ordering system. Stock control is a major challenge, as is commodity price forecasting and forward buying. International currency rates and weather patterns have a major impact on input costs and sales volumes. ICT includes thousands of mobile devices, which need to connect to the best available communications, wherever they are, whilst regularly traversing national borders. Some players in the supply chains are companies acquired, or disposed of, by other companies. All companies in this ecosystem have many contracts with mobile operators, which may or may not include ownership of the device. -4- The transport industry is rapidly becoming a network of connected vehicles, whether it is private cars, commercial or public transport. These must be permanently connected to systems operated by manufacturers, petrol companies, garages, spare part suppliers, breakdown cover firms, insurance assessors, tax and security systems, registration number recognition systems and road toll systems. All this happens in real time wherever they all are, to monitor performance, to measure wear and tear on components, to trigger warning systems, to operate faulty component recall systems, and to run police systems for stolen vehicles and traffic congestion control. This connected environment benefits everyone and makes the traffic systems more efficient and safer, and the motor industry more profitable and able to grow. It also improves public transport and related social welfare in all this. In addition, the economic benefits come from eliminating waste, and pollution may be reduced. One corporate uses a mobile application for service engineers on the road in the US, to improve maintenance parts stocking efficiency, but in Europe they still have to use paper due to roaming charges. A paint industry corporate banned iPhones from its business units, due to prohibitive roaming costs. Roaming costs destroyed the M2M business case for a pharmaceutical company. The health sector of the future will depend on a global network of connected human beings and health service providers - public and private. People will be permanently connected to systems operated by doctors, hospitals and chemists, and to administrators of these processes, whether in public ownership, or as private companies. With appropriate security protection, there are huge benefits in efficiency, in early detection and prevention of illness, and in gathering data for research. It must be possible to connect the mobile service arrangements of all players from individuals to drug companies, doctors and paramedics, and the care industry, without constraints associated with legacy business models still operating in the mobile industry. The education sector is vital to the ability of every country to compete effectively in global markets. It requires connectivity at all times between educational establishments, teachers, pupils, examiners, providers of educational materials, local governments planning school places, and governments financing education and research. This needs an open communications infrastructure, flexibility of device, network, data source and application and cloud provider and an ability to port any of these from one element to another without constraint. It needs seamless, borderless connectivity. From this brief overview of a few industry sectors, and this has not addressed the needs of the security services, emergency organisations and national and local government bodies, it is clear that the current mobile ecosystem is unsatisfactory for business users. Network operation and regulation is national, and the myriad of predominantly national operators form a dysfunctional fragmented environment, hampered by roaming charges and termination charges, with the inability of users to connect to any network. This stifles online trade to the detriment of everyone including MNOs. INTUG supports the view in C100 concerning the need for free and open access to emergency services also implies a functional need for roaming both at international and national level. Avoidance Techniques and Short term approaches Many avoidance mechanisms continue to be used, because of unaffordable roaming charges. These include inconvenient and complex processes, such as changing SIM cards every time the customer visits a different country. Consideration has been given to different ways of addressing the issue from an industry structure viewpoint, including forms of vertical separation, for example MVNOs, or gateways to private networks, decoupling of provision of roaming, and local break out to national operators. Newer developments include multi-SIM hubs, which connect to local MNOs, and then provide WiFi connection to user devices. Local Break Out and Decoupling may reduce costs and facilitate competition in roaming services, but such solutions add complexity to contracts. Making sure international MVNOs can be licensed in all countries by one common process might ease the situation, but isn’t a full solution, as multiple service providers complicate vendor management. These short-term approaches are, however, stopgaps before the inevitable long-term solution. -5- The Long Term Goal - Elimination of International Roaming Charges and Open Access INTUG’s overall strategy seeks to eliminate all trade barriers, which face businesses, as they develop ICT strategies. If mobile communications applications are to flourish, roaming charges must be eliminated totally, allowing economies to use mobile technology to generate growth and employment. This aligns with WTO objectives and the GATS Agreement. Open access must be a fundamental part of the mobile industry, globally and nationally. There is an opportunity for a radical long-term approach to accompany the elimination of roaming charges, through requiring open connectivity as a spectrum licence condition. Increased spectrum sharing and spectrum trading is already occurring and will become unavoidable with 4GG/LTE and 5G where there will be no economic case for multiple infrastructure coverage. Conclusion The objective of the ITU Recommendation should not be limited to the methodological principles for determining international mobile roaming rates, but should focus on mechanisms for eliminating the rates, i.e. reducing them to zero. Most of the debate, and the mechanisms used to address the problem of excessive international roaming charges, have focused on individual users in the retail consumer market. As a result they remedies have not been suitable for business users who have to mange fleets of hundreds and in many cases thousands of mobile devices. Individual bundles, bill shock caps, and decoupled offers are ineffective and inappropriate for the business users with multiple devices based in multiple countries. The only real solution to this issue is to eliminate charges completely. From a customer perspective, the economic and regulatory issue called “Roaming” has generated nearly two decades of heated debate and industry conflict and friction with no winners. It has set customers against operators, instead of fostering partnership. It has created a regulatory problem and a political opportunity, which should be grasped. It is now time to lay this issue to rest, and to focus on how to build an ecosystem for a truly digital global economy. This can be done by fully utilising the capabilities of a brilliant invention, namely mobile and wireless communications. -6- Annex 1 Mis en forme : Police :+Titres CS (Times New Roman) DRAFT RECOMMENDATION ITU-T D.XX Mis en forme : Police :+Titres CS (Times New Roman), Anglais (Royaume-Uni) Draft Recommendation on methodological principles Mis en forme : Police :+Titres CS (Times New Roman), Anglais (Royaume-Uni) for determining international mobile roaming rates Mis en forme : Police :+Titres CS (Times New Roman) Introduction We live in an The economy that is increasingly dependent on mobile technology and reliable, costeffective, competitive and affordable mobile communications technology on a global scale. Recommendation ITU-T D.98 wasis an historic agreement concluded between Member States and Sector Members in 2012. Its purpose is to empower consumers and to promote regulatory measures and solutions based on, in the international mobile roaming market. It highlights the need to boostencourage competition in roaming, to educate consumers, and also evokesif those measures are insufficient, to consider appropriate regulatory actions such as the use of price or tariff ceilingsrates caps by regulators. The proposedThis new Recommendation is based on the success of Recommendation ITU-T D.98. INTUG: These comments are valid, and may reduce roaming charges, if effective competition can be established internationally, but ultimately any charge obstructs and taxes cross border trade. The request in C182, which seems to ask for a softer wording, is not supported and the stronger wording above is welcomed as a more effective approach. Mis en forme : Police :(Par défaut) +Titres CS (Times New Roman), 11 pt, Gras, (Asiatique) Chinois (RPC) Mis en forme : Normal, Justifié Mis en forme : Police :(Par défaut) +Titres CS (Times New Roman), 11 pt, (Asiatique) Chinois (RPC) Mis en forme : Police :+Titres CS (Times New Roman) Mis en forme : Police :+Titres CS (Times New Roman) Mis en forme : Police :+Titres CS (Times New Roman) Mis en forme : Police :+Titres CS (Times New Roman) Mis en forme : Police :+Titres CS (Times New Roman) Mis en forme : Gauche Mis en forme : Police :+Titres CS (Times New Roman) Mis en forme : Police :+Titres CS (Times New Roman) Mis en forme : Police :+Titres CS (Times New Roman) Mis en forme : Police :+Titres CS (Times New Roman) Mis en forme : Police :+Titres CS (Times New Roman) Mis en forme : Police :+Titres CS (Times New Roman) 1. 1 Scope This Recommendation draws on the success of ITU-T D.98 and proposes a possible approach to reducing excessive roaming tariffsrates, to the benefit of consumersconsumer end users, industry, and the economy as a whole. In the review of IMR rates, Member States should no overlook the basic mobileconsider IMR services including voice, SMS and data services. 2. 2 References The following ITU-T Recommendations and other references contain provisions whichthat, through reference in this text, constitute provisions of the present Recommendation. At the time of publication, the editions indicated were valid. All Recommendations and other references are subject to revision; users of this Recommendation are therefore encouraged to investigate the possibility of applying the most recent edition of the Recommendations and other references listed below. A list of the currently valid ITU-T Recommendations is regularly published. The reference to a document within this annexRecommendation does not give it, as a stand-alone document, the status of a Recommendation. [ITU-T D.93] – Recommendation ITU-T D.93 (2008), Charging and accounting in the international land mobile telephone service (provided via cellular radio systems). [ITU-T D.98] – Recommendation ITU-T D.98 (2012), Charging in international mobile roaming service. [ITU-T D.99] – Recommendation ITU-T D.99 (2008), Indicative rate for international mobile termination. [ITU-T D.140] – Recommendation ITU-T D.140 (2002), Accounting rate principles for the international telephone service.[ITU-T D.98] – Recommendation ITU-T D.98 (2012), Charging in international mobile roaming service. Mis en forme : Police :+Titres CS (Times New Roman) Mis en forme : Police :+Titres CS (Times New Roman) Mis en forme : Police :+Titres CS (Times New Roman), Italique, Anglais (États-Unis) Mis en forme : Gauche, Retrait : Gauche : -0,63 cm, Espace Avant : 24 pt, Après : 6 pt, Interligne : Multiple 1,15 li, Hiérarchisation + Niveau : 1 + Style de numérotation : 1, 2, 3, … + Commencer à : 1 + Alignement : Gauche + Alignement : 0 cm + Retrait : 0,63 cm, Autoriser la ponctuation en retrait, Espacement automatique entre les caractères asiatiques et latins, Espacement automatique entre les caractères asiatiques et les chiffres, Alignement de la police : Automatique, Taquets de tabulation : Pas à 1,4 cm + Mis en forme : Police :+Titres CS (Times New Roman) Mis en forme : Police :+Titres CS (Times New Roman) Mis en forme : Police :+Titres CS (Times New Roman) Mis en forme : Police :+Titres CS (Times New Roman) Mis en forme : Police :+Titres CS (Times New Roman) Mis en forme : Police :+Titres CS (Times New Roman) Mis en forme : Police :+Titres CS (Times New Roman), Anglais (États-Unis) Mis en forme : Police :+Titres CS (Times New Roman) Mis en forme : Gauche, Retrait : Gauche : -0,63 cm, Espace Avant : 24 pt, Après : 6 pt, Interligne : Multiple 1,15 li, Hiérarchisation + Niveau : 1 + Style de numérotation : 1, 2, 3, … + Commencer à : 1 + Alignement : Gauche + Alignement : 0 cm + Retrait : 0,63 cm, Autoriser la ponctuation en retrait, Espacement automatique entre les caractères asiatiques et latins, Espacement automatique entre les caractères asiatiques et les chiffres, Alignement de la police : Automatique, Taquets de tabulation : Pas à 1,4 cm + Mis en forme : Police :+Titres CS (Times New Roman) Mis en forme : Retrait : Gauche : 0 cm, Suspendu : 2,54 -7- 3. 3 Definitions International mobile roaming (IMR) is a service (voice, SMS/MMS, data) that subscribers to postpaidpost-paid or prepaid mobile services purchases from a mobile operator in their home country, that is, from the 'home operator'. It allows subscribers the convenience to continue to use their national mobile phone numbers to access voice, short message service (SMS), and data services while visiting another country, by accessing a mobile operator's network in the visited country, that is, the network of the 'visited operator'. - with all arrangements made by their home operator. IMR wholesale and retail rates are the prices charged for IMR service where: a) IMR wholesale rates are the prices that the visited operator charges the home operator for allowing the home operator's subscriber to roam on the visited operator's network (in some cases referred to as IOTs); and b) IMR retail rates are the prices that the home operator charges theirits subscribers for usage of IMR services. CDR Customer Data Record IMR International Mobile Roaming IOT Mis en forme : Police :+Titres CS (Times New Roman) Mis en forme : Police :+Titres CS (Times New Roman) Mis en forme : Police :+Titres CS (Times New Roman) Mis en forme : Police :+Titres CS (Times New Roman) Mis en forme : Police :+Titres CS (Times New Roman) Mis en forme : Police :+Titres CS (Times New Roman) Mis en forme : Police :+Titres CS (Times New Roman), 11 Mis en forme : Police :+Titres CS (Times New Roman), 11 Mis en forme : Police :+Titres CS (Times New Roman), 11 Mis en forme : Police :+Titres CS (Times New Roman), 11 Mis en forme : Police :+Titres CS (Times New Roman) Mis en forme : Retrait : Gauche : 1 cm, Taquets de tabulation : 3 cm,Gauche Mis en forme : Police :+Titres CS (Times New Roman) Mis en forme : Paragraphe de liste, Retrait : Gauche : -0,01 cm, Suspendu : 0,76 cm, Espace Après : 6 pt, Interligne : Multiple 1,15 li, Hiérarchisation + Niveau : 2 + Style de numérotation : 1, 2, 3, … + Commencer à : 1 + Alignement : Gauche + Alignement : 0,63 cm + Retrait : 1,4 cm IOT Inter-Operator Tariffs. Mis en forme : Police :(Par défaut) +Titres CS (Times New Roman), 11 pt MMS Multimedia Messaging Service Mis en forme : Police :(Par défaut) +Titres CS (Times New Roman), 11 pt SMS Short Message Service Mis en forme : Police :(Par défaut) +Titres CS (Times New Roman), 11 pt Inter-Operator Tariffs 1. Appropriate Regulatory actions 1.1. Under the terms of Recommendation D.98, regulators and policy makers, taking into account specific national or regional conditions, may introduce regulatory interventions on international mobile roaming charges andservice tariffs for the benefit of users by encouraging competition to drive end user consumer benefit especially affordability, availability and more services. 1.2. 5.1 Where market solutions and consumer empowerment have not been sufficient to reduce international roaming charges, Member States should, where appropriate, take an active role towards establishing affordablecompetitive roaming rates. Member states should be empowered and encouraged to introduce regulatory interventions on international mobile roaming service tariffs for the benefit ofdrive end user consumer and end-usersbenefit especially affordability, availability and more services. INTUG: As C112 and C181 observed, roaming rates should be affordable, rather than “competitive” 1.3. 5.2 By the very nature of the Where appropriate, Member States should empower regulators to introduce proportionate regulatory measures or interventions on international mobile roaming service tariffs for the benefit of consumer end-users. These can include, but are not limited to, the establishment of tariff caps. INTUG: This paragraph focuses on consumer end-users. The needs of business users with many hundreds or thousands of mobile devices across several countries must be addressed. 1.4. By the very nature of the IMR service, efforts made by Member States to determine roamingIMR rates should be a) multinational, through; b) bilateral; or c) regional agreements. Mis en forme : Police :(Par défaut) +Titres CS (Times New Roman), 11 pt Mis en forme : Police :(Par défaut) +Titres CS (Times New Roman), 11 pt Mis en forme : Police :(Par défaut) +Titres CS (Times New Roman), 11 pt Mis en forme : Police :(Par défaut) +Titres CS (Times New Roman), 11 pt Mis en forme : Police :(Par défaut) +Titres CS (Times New Roman), 11 pt Mis en forme : Police :(Par défaut) +Titres CS (Times New Roman), 11 pt Mis en forme : Police :(Par défaut) +Titres CS (Times New Roman), 11 pt Mis en forme : Police :(Par défaut) +Titres CS (Times New Roman), 11 pt, Italique Mis en forme : Police :+Titres CS (Times New Roman) Mis en forme : Paragraphe de liste, Gauche, Retrait : Gauche : -0,01 cm, Suspendu : 0,76 cm, Espace Après : 6 pt, Interligne : Multiple 1,15 li, Hiérarchisation + Niveau : 2 + Style de numérotation : 1, 2, 3, … + Commencer à : 1 + Alignement : Gauche + Alignement : 0,63 cm + Retrait : 1,4 cm Mis en forme : Police :(Par défaut) +Titres CS (Times New Roman), 11 pt Mis en forme ... Mis en forme ... Mis en forme ... Mis en forme ... Mis en forme ... Mis en forme ... -8- INTUG: This is an excellent point and merits emphasis. Action requires a political, economic and regulatory context to be effective. 1.5. 5.3 In order to achieve results, Member States should ensure that NRAs (National Regulatory Authorities) have the necessary mandate to obtain relevant roaming data from domestic operators (such as wholesale and retail prices), in order to facilitate more affordablecompetitive roaming services to drive end user consumer benefit especially affordability, availability and more services. INTUG: The aim should be to achieve affordable rather than “more competitive” rates. In some cases, any charge is unaffordable in the context of a viable business case for an on-line process 5.4 Under the terms of Recommendation D.98, regulators and policy makers, taking into account specific national or regional conditions, should introduce regulatory interventions on international mobile roaming service tariffs for the benefit of users by encouraging competition. These can include the establishment of tariff caps. 1.7. Considering that an internal a competitive international telecommunications market cannot be said to may not exist as long asif significant differences persist between national prices and international mobile roaming prices, the ultimate goal should be to reduce differences between national tariffs and international roaming tariffsmobile roaming tariffs. However, at the same time acknowledging differences are likely to exist due to differences in costs between countries and regions. INTUG: Achieving this desirable objective will also require reducing and harmonising Mobile Termination Rates (MTRs) and co-ordinated action on wholesale and retail pricing at national level. 2.1. The regulation of Retail price caps retail or wholesale charges of International Mobile Roaming (rates for IMR) should could follow at least one of the principles listed below: 1.1a) Benchmarking: based on the comparison of relevant retail pricesrates or wholesale rates/costs withconsidering international best practices and experiences; (Where such benchmarking is available). 1.2a) Retail Minus: IMR wholesale rates are obtainedestimated from references to localrelevant retail prices, subtracting a percentage related to retail exclusive costs. 1.3a) Cost Oriented: Calculating the wholesale cost of IMR wholesale rates by identifying relevant IMR provisioning costs including any profit margins to a level which allows for the promotion of investment, including a reasonable rate of return (which may be determined by regulator). Such exercise should not be misled by amending at a level, which promotes investment and innovation. Care must be taken to ensure that artificial and non-related costs are not included in such analysis. INTUG: The challenge here is that achieving a “reasonable rate of return” for a mobile operator may prevent a reasonable rate of return for their customer. Mis en forme : Police :(Par défaut) +Titres CS (Times New Roman), 11 pt, Italique Mis en forme : Paragraphe de liste, Gauche, Retrait : Gauche : -0,01 cm, Suspendu : 0,76 cm, Espace Après : 6 pt, Interligne : Multiple 1,15 li, Hiérarchisation + Niveau : 2 + Style de numérotation : 1, 2, 3, … + Commencer à : 1 + Alignement : Gauche + Alignement : 0,63 cm + Retrait : 1,4 cm Mis en forme : Police :(Par défaut) +Titres CS (Times New Roman), 11 pt, Couleur de police : Automatique Mis en forme : Police :(Par défaut) +Titres CS (Times New Roman), 11 pt, Couleur de police : Automatique Mis en forme : Police :(Par défaut) +Titres CS (Times New Roman), 11 pt, Couleur de police : Automatique Mis en forme ... Mis en forme ... Mis en forme ... Mis en forme ... Mis en forme ... Mis en forme ... Mis en forme ... Mis en forme ... Mis en forme ... Mis en forme ... Mis en forme ... Mis en forme ... Mis en forme ... Mis en forme ... Mis en forme ... Mis en forme ... Mis en forme ... Mis en forme : Police :+Titres CS (Times New Roman) Mis en forme : Police :+Titres CS (Times New Roman) Mis en forme : Police :+Titres CS (Times New Roman) Mis en forme : Police :+Titres CS (Times New Roman) Mis en forme : Police :+Titres CS (Times New Roman) Mis en forme : Police :+Titres CS (Times New Roman) Mis en forme : Police :+Titres CS (Times New Roman) Mis en forme : Police :+Titres CS (Times New Roman) Mis en forme : Police :+Titres CS (Times New Roman) Mis en forme : Police :+Titres CS (Times New Roman) Mis en forme : Police :+Titres CS (Times New Roman) Mis en forme : Police :+Titres CS (Times New Roman) 2.3. If a member state decides to followMember State considers a cost-oriented approach, the bases that need to be taken into account by Member States in determining reference charges are at a minimum, the following: elements should be considered when estimating competitive IMR rates to drive end user consumer benefit especially affordability, availability and more services: Mis en forme : Police :+Titres CS (Times New Roman) Mis en forme ... Mis en forme ... Mis en forme ... Mis en forme ... - – local access, origination, and termination costs; Mis en forme ... - – International termination costs, international gateways costs; Mis en forme ... Mis en forme ... -9- - local transport costs; - – international transport costs; Mis en forme : Police :(Par défaut) +Titres CS (Times New Roman), 11 pt - – roaming specific charges, including contract, billing and signalling charges. ; and - – Mis en forme : Police :(Par défaut) +Titres CS (Times New Roman), 11 pt retail specific charges, including invoicing and international processing costs (including CDR and IOT) ). Mis en forme : Police :(Par défaut) +Titres CS (Times New Roman), 11 pt INTUG: Inter operator invoicing costs are zero if roaming charges are eliminated Mis en forme : Police :(Par défaut) +Titres CS (Times New Roman), 11 pt 2.4. 6.3 All theseThese elements need toshould be considered for IMR voice, SMS and data services, given the general trend towards universalincreasing use of international datacommunications services. Mis en forme : Police :(Par défaut) +Titres CS (Times New Roman), 11 pt, Italique 2.5. 6.4 Mis en forme : Police :(Par défaut) +Titres CS (Times New Roman), 11 pt Analysis of cost elements must take account ofshould consider both prepaid and post-paid modes. 2.6. 6.5 Special attention should also be paid to the additional costs incurred by certain developing countries, such as small island states, due to the lack of basic infrastructure, such as electricity. In such cases, Member States should secure transparency of the costs and sincere negotiation between parties. INTUG: the deletion of this paragraph as proposed in C112 and C181 is supported. 2.7. 6.6 MembersMember States are encouraged to consider these cost elements to construct detailed roaming cost models, preferably on a multinational basis, to better understand the actual cost of providing international roaming services. 2.8. 6.7 The establishment of cost-oriented, international mobile roaming tariffsrates to drive end user consumer benefit especially affordability, availability and more services should take into account the relatedrelevant underlying wholesale and retail cost elements. Member statesStates are encouraged to establish the basis of such costs in consultation and collaboration with mobile operators in a spirit of transparency. Mis en forme : Police :(Par défaut) +Titres CS (Times New Roman), 11 pt Mis en forme : Police :(Par défaut) +Titres CS (Times New Roman), 11 pt Mis en forme : Police :(Par défaut) +Titres CS (Times New Roman), 11 pt Mis en forme : Police :(Par défaut) +Titres CS (Times New Roman), 11 pt Mis en forme : Police :(Par défaut) +Titres CS (Times New Roman), 11 pt Mis en forme : Police :(Par défaut) +Titres CS (Times New Roman), 11 pt Mis en forme : Police :(Par défaut) +Titres CS (Times New Roman), 11 pt, Italique Mis en forme : Police :(Par défaut) +Titres CS (Times New Roman), 11 pt Mis en forme : Police :(Par défaut) +Titres CS (Times New Roman), 11 pt Mis en forme : Police :(Par défaut) +Titres CS (Times New Roman), 11 pt Mis en forme : Police :(Par défaut) +Titres CS (Times New Roman), 11 pt Mis en forme : Police :(Par défaut) +Titres CS (Times New Roman), 11 pt Mis en forme : Police :(Par défaut) +Titres CS (Times New Roman), 11 pt Mis en forme : Police :(Par défaut) +Titres CS (Times New Roman), 11 pt ______________ Mis en forme : Police :(Par défaut) +Titres CS (Times New Roman), 11 pt Mis en forme : Police :(Par défaut) +Titres CS (Times New Roman), 11 pt Mis en forme : Police :+Titres CS (Times New Roman), Anglais (États-Unis) Mis en forme : Gauche Mis en forme : Anglais (États-Unis)