N° 70 - Thales

THALES AVIONICS SAS
18 avenue du Maréchal Juin - BP 49
92362 Meudon-la-Forêt Cedex
France
Tél. : +33 (0)1 39 45 50 00
Fax : +33 (0)1 39 45 50 30
www.thalesgroup.com
CUSTOMER INFORMATION LETTER
N° 70
Ind: 00 - Sept 24th, 2012
Repair Facility Consolidation Update
Dear Valued Customer,
The purpose of the letter is to provide you an update to our consolidation plan and schedule (refer to
CIL-68 and CIL-69). After extensive review, we have determined that we will temporarily move our
remaining Seattle, Washington-based avionics repair capability to our existing facility in Edison, New
Jersey, effective September 14, 2012. This arrangement is an accommodation to allow additional
time for the completion of the new Piscataway, New Jersey facility with as minimal disruption to our
operations as possible. Currently, we expect to move from our Edison facility to our new Piscataway
facility at the end of October. Please note that the information in this letter is not applicable to IFE
repairs, which will remain at our Seattle, W ashington facility. Consistent with our message of a few
weeks ago, the following will apply:
1. The last day that repairs were accepted in Seattle, Washington was September 5, 2012. Moving
forward, repairs should be sent to:
Thales Avionics, Inc
3920 Park Avenue
Edison, NJ 08820
Repairs sent to Seattle after September 5 will be automatically forwarded to the appropriate New
Jersey repair facility, unless we receive advance written instructions to return the unit to the
sender.
2. The last day that repairs will be accepted in Edison, New Jersey is October 31, 2012. After that
date, repairs should be sent to:
Thales Avionics, Inc
140 Centennial Avenue
Piscataway Township, NJ 08854
Repairs sent to Edison after October 31 will be automatically forwarded to the Piscataway, New
Jersey repair facility, unless we receive advance written instructions to return the unit to the
sender.
As mentioned in the Customer Information Letter n°6 9 (CIL-69), the following is included below
for reference. Please note the corrected phone number in item 5 below.
THALES AVIONICS SAS
Société par actions simplifiée au capital de 175 000 000 Euros
612 039 495 RCS Nanterre
Siège social : 18, avenue du Maréchal Juin 92366 Meudon La Forêt Cedex, France
Ref: CIL-70
Page: 1 of 2
CUSTOMER INFORMATION LETTER
N° 70
Ind: 00 - Sept 24th, 2012
3. Quality Assurance (QA) point of contact
For any QA-related questions, including scheduling audits at our Piscataway, New Jersey facility,
please contact:
Mr. Hal Daggett (Edison, New Jersey)
Phone: +1 (732) 452-4844
Email: [email protected]
4. Payment address
Payment and remit-to address will remain unchanged. For reference, the address is:
Thales Avionics, Inc.
P.O. Box #371172
Pittsburgh, PA 15251
5. Account team update
After September 5, please direct all your repair order-related questions to your current Edisonbased CSR who will be your point of contact for all Thales repair activity in the U.S. If you are not
sure who your CSR is, or have questions about your CSR, please contact:
Mr. Samuel Bouveron
Customer Service Manager
Phone: +1 (732) 452-2431
Email: [email protected]
The balance of the account team servicing your account will not change as a result of this move.
We appreciate your support and patience as we work to complete the consolidation of our two
facilities into our new Piscataway home. We are confident that having all our operations under one
roof in a new world class facility will be well worth the effort for our customers and employees alike.
If you have any additional questions, please contact any of your Thales account team
representatives.
Yours faithfully,
THALES
Avionics Division (DAV)
Avionics Services W orldwide
THALES AVIONICS SAS
Société par actions simplifiée au capital de 175 000 000 Euros
612 039 495 RCS Nanterre
Siège social : 18, avenue du Maréchal Juin 92366 Meudon La Forêt Cedex, France
Ref: CIL-70
Page: 2