Procedure for Cleaning the Smartboard surface

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Subject:
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[email protected]
Robbins, William
Incident #1606396: procedure for cleaning the Smartboard surface
Thursday, January 28, 2010 11:22:07 AM
Dear Bill Robbins,
Thank you for contacting SMART Technologies, I understand you want to clean the surface of the SMART Board™ interactive whiteboard.
Please use an alcohol-free household glass cleaner, such as Windex® glass cleaner to clean the
writing surface. Do not spray cleaner directly onto the surface. Instead spray cleaner on a cloth and
then gently wipe the screen. Do not allow excess glass cleaner to flow into the crack between the
lower frame and the writing surface or into the pen tray.
To remove permanent marker ink stains, please use a commercial cleaner such as Sanford Expo
whiteboard cleaner or high-odor dry-erase markers. These markers contain solvents that remove
permanent ink. Please do not use low-odor or non-scented dry erase markers because they don’t
contain the appropriate solvents.
To remove permanent marker, please use the following:
1. Cover the permanent ink with the high-odor dry-erase ink.
2. While the ink is still wet, wire the screen with a soft cloth. -Do not allow the dry-erase ink to dry before wiping the screen
3. If any trace of ink remains, spray Windex glass cleaner or the Sanford Expo cleaner on a soft close
and wipe the remaining ink marks. As well you can refer to this knowledge base document http://www2.smarttech.com/kbdoc/77938
If you have any further questions please let us know.
Kind Regards,
Adam Barefoot
Technical Support Specialist
Phone 1.866.518.6791 Fax 1.403.806.1256
Phone (International) 1.403.245.0333
Mail to [email protected]
Web www.smarttech.com
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>---------------- Original Message ---------------> From: Robbins, William
> Sent: 2010/01/28
> To: TSAssistant SW
> CC: %4
> Subject: procedure for cleaning the Smartboard surface
> >Good Morning!! What is the generally accepted procedure for cleaning the surface of the
Smartboard. We just had a meeting with our av coordinators, and the question came up about how to
clean the boards surface. Any help you can give would be appreciated. Thanks!!
>
>Bill Robbins
>
>William Robbins
>Electronic Technician
>St.Lawrence-Lewis BOCES
>7229 State Highway 56
>Norwood, NY 13668
>Phone 315-353-6684 Ext 20216
>Fax 315-353-2978
>[email protected]
>cell 854-1597
>
>
>