CIL 66 - Customer Online

THALES AVIONICS SA
18 avenue du Maréchal Juin - BP 49
92366 Meudon-la-Forêt Cedex
France
Tél. : +33 (0)1 39 45 50 00
Fax : +33 (0)1 39 45 50 30
www.thalesgroup.com
CUSTOMER INFORMATION LETTER
N° 66
Ind: 01 - May 16th, 2011
New Thales Avionics’ Distribution Network
Dear Customer,
The purpose of the Customer Information Letter (CIL) is to provide Customers with our new delivery
conditions further to the redesign of the Thales “Avionics Service W orldwide” Supply Chain.
A new distribution network, based on the principle of Direct Shipment, has been designed to
increase efficiency and performance. This distribution network is made of three (3) Distribution
Centres in charge of centralized management of the parts produced in their area. These Distribution
Centres will deliver the parts to the Customer directly, while the current logistic scheme requires
some internal stops in our distribution network, thus increasing global delivery lead time.
This new distribution scheme will not have any impact on the current part ordering process.
However, it will affect the delivery conditions of the concerned parts, as follows:
1/ FCA - free carrier Singapore international airport as per the INCOTERMS of the International
Chamber of Commerce (ICC) for parts under Singapore distribution center.
2/ FCA - free carrier Newark or Seattle international airport as per the INCOTERMS of the
International Chamber of Commerce (ICC) for parts under Edison (NJ) distribution center.
3/ FCA - free carrier Paris international airport as per the INCOTERMS of the International Chamber
of Commerce (ICC) for all other parts.
With regards to returned parts, the standard authorization process (RMA) will have to be coordinated
through your usual point of contact who will give you all necessary instructions.
Please note that this new distribution scheme will be implemented from May 16
th
2011.
The transition to our new distribution network model may create some near-term gaps in the
distribution process (e.g. acknowledgements may be slightly delayed during the transition period),
but we have taken precautions in our scheduling for this change in process to help ensure any
impact remains minimal. Furthermore, our supply chain and logistics teams are totally engaged and
st
committed to achieving a very smooth transition process that we expect to be completed by May 31
2011.
THALES AVIONICS S.A.
Société anonyme au capital de 175 000 000 Euros
612 039 495 RCS Nanterre
Siège social : 18, avenue du Maréchal Juin 92366 Meudon La Forêt Cedex, France
Ref: CIL-66
Page: 1 of 2
CUSTOMER INFORMATION LETTER
N° 66
Ind: 01 - May 16th, 2011
We thank you for distributing this information to whom it may concern within your organization.
Should you have any queries or requests for clarification with regards to this Customer Information
Letter, please feel free to contact any member of your dedicated Thales Account Management team
or Customer Service Representative.
Yours faithfully,
François PIOLET
VP - Marketing & Sales
THALES
Avionics Division (DAV)
Avionics Services W orldwide
THALES AVIONICS S.A.
Société anonyme au capital de 175 000 000 Euros
612 039 495 RCS Nanterre
Siège social : 18, avenue du Maréchal Juin 92366 Meudon La Forêt Cedex, France
Ref: CIL-66
Page: 2