EC600 - Service Coordinator - Job Description - GB

Recruitment of a
Technico-Commercial Service Coordinator (m/f)
Reference code : EC600
Job description
About the Company
Our client is an international company, which is a worldwide leader for providing load handling
solutions. The company improves the efficiency of goods flows by offering handling systems and
related services for loading and unloading.
About adva consult
adva consult is an HR consulting company which is specialized in Industry, construction and High
Technologies. Since 2000, our main activities are Recruitment, Executive Search, Search & Selection,
Coaching and Management Consulting.
More information about adva consult: www.adva-consult.com.
Context
In order to reinforce the service to customers, the company intends to recruit a Service Coordinator.
The Service Coordinator supports sales force and is the link between Technique and Sales. He is
responsible for the service and after-sales department in the Market Area Belgium. The scope of the
responsibility includes efficient running of the service & installation workshop and ensuring the link
with sales.
Job Description
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Ensure well performing of service and repair work to related products
First point of contact for workshop supervisor, service technicians and customers
Efficiently manage the service workshop and warehouse to reach set financial, operational
and HSE targets
Collaborate with Head of Sales and Sales Representatives to coordinate and support service
related sales (e.g. installations, service contracts) in the Market Area;
Manage day to day work of team; organize the team to work effectively with maximum use of
people, materials and resources
Monitor quality and progress
Qualification
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Bachelor degree or suitable educational background on technical subjects (electro mechanics,
mechanical engineering, automotive engineering, agricultural mechanization,…)
Required Experience
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Experience with electro-mechanics, hydraulic, electronic, electricity,…
Ability to read a technical design as well as hydraulic as electric schemes
Minimum of 5 years of experience of service business in the industry. Understanding of load
handling business is an asset.
Commercial experience is an asset.
Skills
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Service management skills including competence in logistics and spare-parts
Strong technical skills and product knowledge;
Drivers license B – truck drivers license is a plus
MS-Office – knowledge of SAP is a plus
Profile
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Leadership capabilities and skills in how to develop the team and team members into high
performers;
Ability to work in an international business environment in a matrix organization;
Results and achievement driven and eager to create long term relationships;
High integrity and excellent interpersonal, leadership and communication skills;
Ability to drive and execute change;
Hands-on mentality - troubleshooter
Team player - Listening capabilities
Stress resistant
Languages
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Fluent in French, Dutch and English
Offer
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A dynamic work environment where people are allowed to take initiative
A human team oriented environment where people are able to blossom
The company offers a fair salary package in line with industry, including extra-legal
advantages
Contact and information
If you are interested and if you feel yourself motivated by such a challenge, please send, preferably by
e-mail, your CV and your motivation letter to adva consult, Eric Croisy, preferably by e-mail.
[email protected]
Please mention the reference EC600.
Your application will be treated in full confidentiality.