Alcatel OmniPCX Office - Pentagon Business Com

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C 5%
25 %
50 %
75 %
100 %
40 %
80 %
CM
M 5%
25 %
50 %
75 %
SMART & FRIENDLY TELECOMMUNICATIONS
Alcatel OmniPCX Office
100 %
40 %
80 %
MJ
The Alcatel OmniPCX Office Call Server provides state-of-the-art telecommunications for greeting your business
customers, callers and correspondents. Its numerous features include embedded voicemail, personal assistant, automated
attendant, integrated CTI server and unified messaging-in short, everything you need to make telephones not only
smart, but friendly as well.
J 5%
25 %
50 %
75 %
Embedded Personal Assistant
Center Office supports a whole range of high
The Personal Assistant allows Reflexes™
added-value applications:
Smart services on Reflexes™
terminals
users who are away from their desks to give
• Agent Assistant: designed to facilitate
• Call recording. Conversations can be
their callers up to 5 destination options:
Voicemail, Mobile number, External number,
100 %
40 %
Internal number (secretary) or Operator.
This flexible call re-routing function is ready
to use and easy to manage.
80 %
CJ
• Supervisor Console: to supervise call center
operation in real time
• Statistics Manager: to generate statistics
recorded online and then stored in the voice
mailbox.
• Call screening. With the voicemail turned
on, the user can listen to messages as
reports and optimize call center
they are being left and choose which person
performance.
to talk to, as with an answering machine
Powerful embedded voicemail
at home.
Benefit from a powerful, expandable
Unified communication
voicemail system from 20 minutes standard
Alcatel OmniPCX Office provides a flexible
Integrated CTI server
up to 200 hours with hard disk storage.
and powerful unified messaging solution
For Alcatel or third party applications such
As voicemail is recognized as essential in the
that allows users to handle their text and
as call center applications or PC telecommu-
business world, it is available to all users,
voice messages in a single mailbox using their
nications, Alcatel OmniPCX Office includes
whatever sets they are using, and even
regular e-mail client and telephone sets.
an embedded CTI server (for up to 200 users).
from a PC for maximum comfort and user-
This solution works with any standard e-mail
The PIMphony personal communication
friendliness.
client and can be deployed using the
manager provides easy management of calls
OmniPCX Office embedded e-mail server
from the user’s PC, either individually or
as well as any existing e-mail server.
in workgroups.
is an integrated solution for SMBs enabling
Multi-media Web messaging
Complete mobility
them to perform professional greeting
The Alcatel Web Communication Assistant
The Alcatel solution ensures that the user can
and associated services.
in OmniPCX Office is a lightweight messaging
always be contacted.
This solution is easy to install and use, making
solution that gives access to your voice
• While on company premises, the Alcatel
it possible to optimize management of large
messages and e-mails using only a regular
range of DECT terminals gives users access
incoming call flows and provide top quality
Web browser. Accessible from within the
to the same level of features as with the
service for calling parties.
company as well as on the road, Alcatel Web
It supports evolved functions of queuing
Communication Assistant is the ideal
and routing mechanisms to the agents.
turnkey solution to meet your mobility needs.
N 5%
25 %
the agents’ work
50 %
75 %
100 %
40 %
80 %
Evolved embedded call center*
The Alcatel OmniTouch Call Center Office
CMJ
In addition, the Alcatel OmniTouch Call
phones on their desks.
• Wherever users may be, the new Personal
Assistant enables them to give their callers
5 call re-routing options.
• If users do not wish to be disturbed by calls,
there is also an embedded voicemail
function that takes voicemail messages.
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C 5%
25 %
50 %
SMART & FRIENDLY TELECOMMUNICATIONS
75 %
Alcatel OmniPCX Office
100 %
40 %
80 %
CM
M 5%
25 %
50 %
75 %
Wide Reflexes™
and e-Reflexes™ range
40 %
sequentially (always to the same phones in
Whatever your requirements, you will find
the same order), cyclically (to a phone that
a suitable solution in the Alcatel Reflexes™
did not take the previous call), or in parallel
range of terminals:
(on all workgroup sets at the same time)
• high or low traffic
• completely hands-free
• mobile or desk-bound
100 %
• Hunting group: incoming calls are routed
• wall-mounted or desk phones
• using a range of plugware options including
analog plugware, DECT, S0, V24.
• Broadcast: speak to all group members
MJ
100 %
80 %
on their sets
• Disconnect: option of disconnecting from
a hunting group
N 5%
50 %
100 %
• Unanswered call notification for the group.
Automated attendant
greet your correspondents 24 hours a day.
• the same range width.
It also provides valuable assistance to your
server offers various greeting features so that
operator during peak times, automatically
Teamwork capabilities
you can customize your caller greetings.
putting callers through to the right person.
The Manager/Secretary function provides:
• Greetings can be individual or programmed
You also have the option of broadcasting
• call screening for the manager’s set
80 %
and secretary sets.
Group supervision on PC with PIMphony
The Assistant Window on PC with PIMphony
Team for workgroup assistants dispatches
see datasheet on PIMphony for Alcatel
OmniPCX Office).
extension number to a group which will then
benefit from a wide range of functions:
group is displayed on the Reflexes™ set
• Pickup: anyone in the group can
pick up the call
CMJ
at group or company level.
information such as opening hours.
• optional screening for private calls
• Monitoring: the status of each set in the
40 %
on hold while callers wait to be connected.
the professionalism of your company. The call
The administrator may also allocate one
75 %
The system provides music and/or a message
• the same level of features
a high volume of calls (for more details,
25 %
Music/message on hold
The automated attendant allows you to
Team for employees working in teams.
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detected.
The way in which callers are greeted reflects
• direct call with supervision of manager
40 %
extensions.
• Fax messages can be automatically
will have:
25 %
75 %
(lunchtime, opening hours) or for busy
System greeting
J 5%
50 %
• Greetings can be managed by time
at the same time through the loudspeakers
80 %
Whether traditional or IP, the network
• Up to 8 greetings can be created.
Alcatel OmniPCX office capacities
Terminals, workplace and mobility
Reflexes™ + analog sets
Reflexes™ terminals
Mobile Reflexes™ terminals (DECT) + DECT plugware
Analog sets
VoIP Users (e-Reflexes™ + IP PIMphony)
H323 client
PIMphony clients with integrated CTI server
Add-on modules (max. 2 per terminal)
S0, V24, Analog Plugware
V24 metering Plugware
IBS Radio base station
236
236
120
196
200
150
200
136
48
1
60
Call server
Voicemail ports
Voicemail storage (with XMEM64) (with hard disk)
Greetings
Languages
Call Center
Directory entries
Abbreviated numbers
System music on hold
Customizable music on hold (with hard disk)
ARS entries
Metering tickets
NMC tickets with hard disk
Groups (Hunting/Broadcasting/Pickup)
Attendant group
Conference
8
20 min (up to 80 min) (up to 200 hours)
8
from 2 to 4
8 groups, 32 agents*
3,000
2,200
16 sec
up to 2 min (up to 10 min)
500
up to 1,000 tickets
up to 30,000 tickets
50 (with up to 32 subscribers in each group)
8 (with up to 8 attendants in each group)
3 simultaneous conference sites
*Country-dependent.
4277834 - GB - 02/2004/2 - © 2004 - Alcatel Business Systems - 32, avenue Kléber 92707 Colombes - France - RCS Paris B 602 033 185 - LThis document does not constitute a contract - The functions mentioned are country-specific and availability depends on the public network to which systems are connected.
Alcatel reserves the right to modify characteristics without prior notice - All trademarks are the property of their companies - Photo: Michel Langot - Printed in EEC on chlorine-free paper -