_CURRICULUM VITAE - School of Information Studies

FRANCE BOUTHILLIER, PhD.
1. PERSONAL BACKGROUND
1.1 BIOGRAPHY
France is director of the School of Information Studies, McGill University, since 2004 and
associate professor since 2002. Her teaching areas are related to the management of information
services, business information, competitive intelligence and information and society. Her
publications, presentations and research projects deal with the information needs of small
businesses, knowledge management, education of information professionals, competitive
intelligence and ethnographic research. In 2003-2004, she was elected president of the
Corporation of Professional Librarians in Quebec, and president of the Canadian Association of
Information Science. Prior to her hiring at McGill, she held various teaching and administrative
positions in other universities and public agencies. France has been working as a consultant for
conducting various organizational studies in both the public and private sectors.
1.2 EDUCATION
1996
University of Toronto
Ph.D. in Information Studies
1987
Université de Montréal
Master in Library and Information Science (M.B.S.I.)
1985
Université du Québec à Montréal
Business Administration Certificate (C.Adm)
1981
Université du Québec à Montréal
Bachelor in Education (B.Ed.)
1.3 ACADEMIC APPOINTMENTS
2004 McGill University, SIS: Director
2002 -
McGill University, SIS: Associate Professor.
1996-2002
McGill University, SIS: Assistant Professor.
1992 -1996
McGill University, SIS: Assistant Professor (Special Category).
1985 - 1992
Université du Québec à Montréal, School of Management: Lecturer.
1986
Université de Montréal, École de bibliothéconomie et sciences de
l’information & Université de Sherbrooke, Faculty of
Management : Lecturer.
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1.4 PROFESSIONAL APPOINTMENTS
1990
Université du Québec à Montréal
Department of Education: Research Assistant.
1988 - 1993
Federal Business Development Bank
Facilitator for seminars on Strategic Planning, Human Resource
Management, Negotiation Strategies, Time Management.
1987 - 1989
Université du Québec à Montréal
School of Management, International Cooperation Office:
Coordinator.
1985 - 1986
Bibliothèque Centrale de Prêt de l'Estrie – Regional Library in Eastern
Township
Assistant Director.
1.5 CONSULTANCIES (Selected Projects)
2009
Canadian Institute for Scientific and Technical Information -NRC : Study on the
impact of intelligence services
2000
Ministère de la Culture et des Communications (Québec) et Conseil régional de
développement de Lanaudière : Study of scenarios for developing library services
in rural and semi-rural areas
1999
Centre régional de services aux bibliothèques publiques des Laurentides :
Facilitator for workshops for improving library service quality
1997
Canadian International Development Agency – Canada/Indonesia Islamic
Higher Education Project: Organizational study of libraries in Islamic Institutes
1996
Saint-Laurent Municipal Library: Design of a workshop on customer service
orientation
1996
Standard Life: Analysis of information needs and information flow: internal survey
at the top management level
1992
National Library of Canada: Study on of multilingual library services
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2. RESEARCH
2.1 PROJECTS AND FUNDING
Social Sciences and Humanities Research Council – Standard Research Grant
2008 Competition
$176 732
PI: Shaheen Shariff, Faculty of Education
Co-Applicants: F. Bouthillier, T. Beran, V. Talwar, D. Zinga
Title: Developing an Interactive Virtual Forum to Study Children’s Online Interactions and
Stakeholder Responsibilities to Promote Cyber-Safety for Canada’s Youngest Technology Users
(ongoing)
Summary:
The purpose of the project is to develop and moderate a virtual space to mobilize knowledge on cyberbullying and cyber-safety and to encourage various audiences to interact such as technology firms,
educators, policy makers, librarians, information specialists and youth. By providing content based on
competitive intelligence strategies, and by monitoring online discussions, the intention is to increase
awareness and to examine the information behavior of the various target groups.
Canadian Institutes of Health Research – Meetings, Planning & Dissemination Grant.
Fall 2008 Competition
$24 961
PI: Pierre Pluye and Roland M. Grad, Department of Family Medicine, Faculty of Medicine
Collaborators: F. Bouthillier, R. Ladouceur, J. Mercer, B. Burnand, F. Légaré, G. Thériault, P.
Frémont, F. Luconi, M. Labrecque, B. Marlow.
Title: Courriels Cochrane : Dissémination de la méthode d’évaluation des informations en milieu
francophone (ongoing)
Summary:
The project seeks to disseminate the McGill Information Assessment Method (IAM) in the
francophone world by translating and adapting the synopses of Cochrane systematic reviews of
literature already disseminated by email through the Cochrane Primary Health Care Field. The
IAM systematically documents the situational relevance (seven items), the cognitive impact (10 items)
and the use of information (four items) in a comprehensive manner in push and pull contexts. The
ultimate objective is to integrate these synopses in continuing medical education programs that
are made available to family physicians.
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Canadian Institutes of Health Research - Workshop & Research Community Development Grant.
Winter 2006 Competition
$10 000
PI: Pierre Pluye and Roland M. Grad, Department of Family Medicine, Faculty of Medicine
Collaborators: F. Bouthillier, C. Campbell, M. Dawes, B. Marlow, D.Tabatabai
Title: Electronic Knowledge Resources in Primary Healthcare (completed)
Summary:
The goal of this project was to conduct an environmental scan of trends and
leader opinions on the problems and issues related to policies in
continuing medical education of physicians regarding specifically the
relevance of information delivery and retrieval to their learning
process.
Social Sciences and Humanities Research Council – Standard Research Grant
2004 Competition
$119 498
Title: The Use of Competitive Intelligence Technology by Competitive Intelligence
Practitioners: A Comparison between the Private and Public Sectors (ongoing)
Summary:
The purpose of this program of research is to investigate to what extent competitive intelligence
(CI)/collaborative technology is used in the public and private sectors, and to identify how such
technology can better address the needs of CI practitioners and organizations. CI technology
refers to information technology applications that are used for: identifying CI needs; acquiring
competitive information; organizing, storing and retrieving competitive information; analyzing
information; and developing and distributing CI products for supporting strategic decision-making in
organizations.
Social Sciences and Humanities Research Council – Standard Research Grant/New Scholar
2000 Competition
$42 380
Title: Design of Information Services for Small Businesses in the Context of the Public Library
(completed)
Summary:
To design information services that fit small businesses information needs, this project entailed
the examination of public library websites to develop a typology of existing business information
services (BIS). It was found that 108 public libraries out of 194 were offering BIS in Canada,
USA, England, Denmark, Australia and New Zealand. To discover small business (SB)
managers’ service expectations, 26 managers were interviewed in three sectors representing
Montreal’s economy (aerospace, pharmaceutical, and multimedia). Interestingly, SB managers in
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the multimedia sector were the most interested in BIS offered in public libraries and they showed
also interest for competitive intelligence (CI) software that would enable them to access strategic
information. A gap was found between the perceptions of library personnel and the needs and
expectations of the SB community. While library staff thought that SB managers need
sophisticated services, SB managers expressed interest for typical and simple library services
such as book reviews, traditional reference services, library collection including books and
magazines. The major conclusion of the study is that SB managers would value BIS if they have
some guarantee that they would receive high service quality based on a good understanding of
the particularities of their industrial sector. Finally, the examination of CI software for delivering
strategic information to SB managers became highly relevant for the design of an information
service model based on the expectations of SB managers, as revealed in interviews. This
examination led to the development of a set of 32 evaluation criteria for assessing such
technology. These criteria are seen now both in academic and non-academic circles as a solid
foundation for appraising intelligence needs and the added-value of technology in the context of CI.
Fond québécois de recherche sur la société et la culture 2000-2003 – Standard Research
Grant /New Scholar
2000 Competition
$44 940
And Fond québécois de recherche sur la société et la culture - Equipment Grant
2000 Competition
$11 450
Title : Identification des facteurs de succès menant à l’implantation et à l’utilisation de services
d’information spécialisés pour les PME au sein d’une bibliothèque municipale au Québec
(completed)
Summary:
The purpose of this research was to identify the key factors that would facilitate the use of BIS in public
libraries by SB managers in terms of service quality, library policies, staff training, and marketing of
information services. Nine case analyses of large and small public libraries offering BIS, including
interviews with library directors and key library staff, were conducted in three countries (Canada, USA,
Denmark). The findings reveal that the historical background of each case was very particular, and that no
market analysis preceded the establishment of BIS. These services were created mostly in relation to the
willingness and vision of critical municipal actors or of the librarians themselves. Other key factors that
played a role in the success of BIS include: availability of financial resources, strong government support,
availability of trained staff; development of services for specific industrial sectors as opposed to general
services for a whole community; proactive approach for marketing BIS among small business such as
making MBA students and any newly hired top executives aware of these services through workshops,
letters, or invitations; close monitoring of service quality; and special attention given to corporate
demands in designing BIS such as opening the library at critical hours for business people.
Social Sciences and Humanities Research Council Special Competition for New Scholars –
1999 Competition
$3 235
Title: Design of an Information Service Model for Small Businesses (completed)
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McGill University, Social Sciences Grants Competition
1998 Competition
$1 500
Title: Design of an Information Service Model for Small Businesses in the Context of the Public
Library - Phase One - Analysis of Current Situation (completed)
Summary:
These two small grants were used to conduct a review of the literature on business information services in
public libraries and a survey in Quebec municipal libraries to identify the types of services currently
offered in the province. It was found that such services were not offered in Quebec, and that library
managers offered several reasons to explain their absence: lack of funds, lack of demand, lack of trained
staff, and lack of municipal support.
2.2 PUBLICATIONS
2.2.1 Book
Bouthillier, F. & K. Shearer. 2003. Assessing Competitive Intelligence Software: A Guide to
Evaluating CI Technology. Medford, NJ: Information Today. (Competia Award)
See review: http://www.freepint.com/issues/281004.pdf
2.2.2 Book Chapters
Bouthillier, F. 2009. Bibliothécaire: Une profession en constante évolution. In Bibliothécaire:
Passeur de savoirs, edited by Corporation des bibliothécaires professionnels du Québec.
Montréal : Carte Blanche.105-112.
Jin, T. & F. Bouthillier. 2007. Facilitating Access to Information through Collaboration:
Examining the Role of Collaborative Technology in Competitive Intelligence. In Competitive
Intelligence: An Introduction, edited by Amitabha Ghose. Hyderabad, India: ICFAI University
Press. 52-70.
Bouthillier, F. & K. Shearer, 2005. Understanding Knowledge Management and Information
Management: Review of Empirical Evidence. In Introducing Information Management:
Information Research Reader, edited by Elena Maceviciute and Tom Wilson. London: Facet
Publishing.139-150.
Bouthillier, F. 2004. L’organisation du travail dans les bibliothèques du Québec. Bibliothécaire:
Quel métier?, edited by Bertrand Calenge. Paris: Bibliothèques du Cercle de la Librairie. 209218.
Bouthillier, F. 2002. The Teaching of Marketing and Quality Management in Schools of Library
and Information Studies: The Case of North America. Education and Research for Marketing
and Quality Management in Libraries. International Federation of Library Associations Satellite
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Pre-Conference, Quebec City, 14-16 August 2001, edited by Réjean Savard. München: KG Saur ,
21-30.
Bouthillier, F. 1995. Les personnels, in Diriger une bibliothèque d'enseignement supérieur,
edited by Bertrand Calenge, Jean-Michel Salaün, Réjean Savard and Silvie Delorme. Montréal:
Presses de l'Université du Québec. 347-356.
Bouthillier, F. 1995. La formation à la situation de service, in Diriger une bibliothèque
d'enseignement supérieur, edited by Bertrand Calenge, Jean-Michel Salaün, Réjean Savard and
Silvie Delorme. Montréal: Presses de l'Université du Québec. 377-380.
2.2.3 Refereed Journal Articles
Julien, C.A, & F. Bouthillier. 2008. Le catalogue réinventé. Documentation et bibliothèques. 54
(3) : 229-239.
Bouthillier, F., J.- M. Salaün. 2008. Le Québec, un endroit privilégié pour la formation en
bibliothéconomie et sciences de l’information. Joint issue of Argus 37 (1) and Documentation et
bibliothèques 54(2) :129-134.
Bouthillier, F. 2008. La réorganisation du travail dans les bibliothèques. Argus. 36(3) : 7-10.
Julien, C.A , Leide, J.E.& F. Bouthillier. 2008. Controlled User Evaluations of Information
Visualization Interfaces for Text Retrieval: Literature Review and Meta-Analysis. Journal of the
American Society for Information Science & Technology. 59 (6): 1012-1024.
Bouthillier, F. & T. Jin. 2005. Competitive Intelligence and Webometrics: An Exploratory Study
on the Status of CI in Five Countries. Journal of Competitive Intelligence and Management. 3
(3): 19-39. http://www.scip.org/Publications/JCIMArticleDetail.cfm?ItemNumber=2545
Bouthillier, F. & T. Jin. 2005. Competitive Intelligence Professionals and their Interactions with
CI Information Technology: A Research Agenda. Journal of Competitive Intelligence and
Management. 3 (1): 41-53.
http://www.scip.org/Publications/JCIMArticleDetail.cfm?ItemNumber=2557
Bouthillier, F. 2003. Access to Information for Small Businesses: Examination of Some Strategies
and Values. Canadian Journal of Library and Information Science. 27 (3): 5-23.
Bouthillier, F. 2002. La sélection du personnel: Petit guide à l’usage des gestionnaires de
bibliothèques et de services d’information. Argus. 31(3) : 12- 16.
Bouthillier, F. & Kathleen Shearer. 2002. Understanding Knowledge Management and
Information Management: The Need for an Empirical Perspective. Information Research: An
International Electronic Journal 8 (1). http://InformationR.net/ir/8-1/paper141.html
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Bouthillier, F. 2002. La concurrence dans les métiers de la documentation: réalité ou fiction?
Bulletin des bibliothèques de France. 47 (1): 36-41.
Bouthillier, F. 2001. Les compétences en gestion de bibliothèques: une question de motivation ou
de formation? Argus 30 (3): 11-17.
Bouthillier, F. 2000. The Meaning of Service: Ambiguities and Dilemmas for Public Library
Service Providers. Library and Information Science Review. 22 (3) : 243-272.
Bouthillier, F. 1997. Le service et sa signification dans une bibliothèque publique au Québec.
Documentation et bibliothèques. 43 (3) : 115-123.
Panshyshyn, R. & F. Bouthillier. 1997. Cataloguer le cyberespace: le défi des ressources
électroniques. Documentation et bibliothèques. 43 (3) : 137-147.
Bouthillier, F. & J. O'Shaughnessy. 1997. Transformation d'un vieux métier ou émergence d'une
nouvelle profession? Documentation et bibliothèques. 43 (2) : 95-99.
Bouthillier, F. 1995. Des idéologies et une culture: la signification sociale des bibliothèques
publiques. Documentation et bibliothèques .41 (4) : 205-216.
Bouthillier, F. 1994. La gestion financière des bibliothèques à l'heure de l'internationalisation.
Argus. 22 (3): 33-36.
Bouthillier, F. 1993. Services d'information et évaluation du rendement. Argus. 22 (2): 31-34.
Bouthillier, F. 1993. Planification stratégique et bibliothèques: concepts et enjeux. Argus. 22(1):
30-33.
Bouthillier, F. 1993. Educating Librarians and Information Resources Managers: Differing
Management Perspectives? Canadian Journal of Information and Library Science. 18 (1): 3443.
Bouthillier, F. 1992. La qualité totale et la qualité des services dans les bibliothèques. Argus. 21
(3): 29-31.
2.2.3 Refereed Proceedings
2.2.3.1 Published Proceedings
Bao, Xiaomen & F. Bouthillier. 2006. IT-mediated Information Sharing in Supply Chains: A
Formative Measurement Model. Proceedings of the Fourth IASTED International Conference
on Knowledge Sharing and Collaborative Engineering. St. Thomas US Virgin Islands,
November 11-December 1, edited by M. Boumedine & C. Touzet, 132-137.
http://www.actapress.com/Abstract.aspx?paperId=29231
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Bouthillier, F. & K. Dalkir. 2005. Knowledge Management and Competitive Intelligence:
Examination of Similarities, Differences and Intersections. In Suliman Hawamdeh (ed.),
Knowledge Management: Nurturing Culture, Innovation and Technology. Proceedings of the
2005 International Conference on Knowledge Management. Singapore: World Scientific
Publishing Co., 603-610.
Bouthillier, F. & T. Jin. 2005. Understanding Competitive Intelligence (CI) Practitioners as Users:
Contexts, Situations, and Social Interactions. In Amos David (ed.), Organisation des
connaissances dans les systèmes d’information orientés utilisation: contexte de veille et
d’intelligence économique. International Society of Knowledge Organization- France ChapterActes du Colloque international. Nancy: Presses Universitaires de Nancy, 63-76.
Bouthillier, F. & K. Shearer. 2003. Assessing Collaborative Tools from an InformationProcessing Perspective: Identification of Value-Added Processes. Proceedings of the 12th
IEEE International Workshops on Enabling Technologies Infrastructure for Collaborative
Enterprises (WETICE 2003). Johannes Kepler University, Linz, Austria. 9-11 June. Institute
of Electrical and Electronics Engineers, 142-146.
Bouthillier, F. 2002. Examen et comparaison d’outils de veille concurrentielle. IDT Net :
L’information numérique. 19th Conference. Paris, France. June 4-6, 102-109.
Bouthillier, F. 2001. The Teaching of Marketing and Quality Management in Schools of Library
and Information Studies: The Case of North America. Education and Research for Marketing
and Quality Management in Libraries. International Federation of Library Associations Satellite
Pre-Conference, Quebec City, August 14-16. Ed. by Réjean Savard, 21-30.
Bouthillier, F & K. Shearer. 2001. Étude comparative des systèmes de veille concurrentielle en
regard du traitement de l’information. Filtrage et résumé automatique de l’information sur les
réseaux. 3ième Congrès International Society for Knowledge Organization – Chapitre françaisUniversité de Nanterre - Paris X, sous la direction de Stéphane Chaudiron et Christian Fluhr. July
5-6, 265-273.
2.2.3.2 Refereed Abstracts of Conference Papers, Posters and Panels
Bouthillier, F & X. Bao. 2008. Information Sharing in the Supply Chain: Towards a Metric
Model. Panel on Knowledge Sharing : Who Benefits and How? International Conference on
Knowledge Management ICKM 2008. Columbus, Ohio, October 23-24.
Bouthillier, F. 2008. Les nouveaux rôles des bibliothécaires et leurs enjeux dans l’organisation du
travail. Francophonies et bibliothèques : Innovations, changements et réseautage. First
Conference of the Association internationale francophone des bibliothécaires et
documentalistes. Montréal, August 3-5. http://www.aifbd.org/congres/textes.htm
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Jin T. & F. Bouthillier. 2008. Information Behavior of Competitive Intelligence Professionals: A
Convergence Approach. Information Beyond Borders: LIS interacting with other disciplines 36th
Annual Conference of the Canadian Association for Information Science. University of British
Columbia, June 5 - 7. http://www.cais-acsi.ca/proceedings/2008/jin_2008.pdf
F. Bouthillier & A. Dillon. 2008. In need of appropriate theory: What is the discipline of CI?
SCIP 08. San Diego, April 14-17.
Jin T. & F. Bouthillier. 2008. Beyond Information: A Study on Work Activities of CI Professionals.
SCIP 08. San Diego, April 14-17.
F. Bouthillier & T. Jin. 2007. Intelligence Practices in an Era of Social Computing. American
Society for Information Science and Technology Annual Meeting:Joining Research and
Practice: Social Computing and Information Science. Milwaukee, Wisconsin. Oct. 19-24.
Bao, X. & F. Bouthillier. 2007. Information Sharing As a Type of Information Behavior.
Information Sharing in a Fragmented World: 35th Annual Conference of the Canadian
Association for Information Science. McGill University. May 10-12.
http://www.cais-acsi.ca/proceedings/2007/bao_2007.pdf
Bouthillier, F. 2007. The Use of Competitive Intelligence Technology in the Private and the Public
Sectors. Information Sharing in a Fragmented World: 35th Annual Conference of the
Canadian Association for Information Science. McGill University. May 10-12.
Jin, T. & F. Bouthillier. 2007. What do Competitive Intelligence Professionals Do?: A Pilot Study.
Information Sharing in a Fragmented World: 35th Annual Conference of the Canadian
Association for Information Science. McGill University. May 10-12.
http://www.cais-acsi.ca/proceedings/2007/jin_2007.pdf
Julien, C.A., Leide, J.E. & F. Bouthillier. 2007. Information Visualization User Testing Guided by
BASSTEP Approach to Design: Preliminary Results. Information Sharing in a Fragmented
World: 35th Annual Conference of the Canadian Association for Information Science.
McGill University. May 10-12.
Bouthillier, F. & K. Dalkir. 2007. Competitive Intelligence and Knowledge Management
Technological Tools: Convergence, Divergence or Emergence? SCIP 07, New York, April 30May 3.
Julien, C.-A., Bouthillier, F. & J. Leide. 2006. Spatialized Information Visualizations: A
“Basstep” Approach to Application Design. American Society for Information Science and
Technology Annual Meeting: Information Realities- Shaping the Digital Future for All.
Austin, Texas, Nov. 3-9. http://www.asis.org/Conferences/AM06/papers/315.html
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Jin, T. & F. Bouthillier. 2006.Understanding Information Transformation Process in the Context
of Competitive Intelligence. American Society for Information Science and Technology
Annual Meeting: Information Realities- Shaping the Digital Future for All. Austin, Texas,
Nov. 3-9. http://www.asis.org/Conferences/AM06/papers/303.html
Jin, T. & F. Bouthillier. 2006. Developing concept of information transformation for the synergy
of knowledge management and competitive intelligence. Third International Conference on
Knowledge Management, University of Greenwich, London, UK, 31st July - 2nd August.
Julien, C.-A. & F. Bouthillier. 2006. Visualisation de l’information et problèmes d’évaluation des
applications. 74e Congrès de l’Association francophone pour le savoir – Le savoir, trame de la
modernité, 15-19 mai, McGill University, Montreal, Canada.
Bouthillier, F., Jin, T. & C.A Julien. 2006. The Use of Competitive Intelligence Technology by
Competitive Intelligence Practitioners: A Comparison Between the Public and Private Sectors.
SCIP06, Orlando, April 26-29.
Bouthillier, F. 2005. Public Library Personnel’s Perceptions of Small Business Managers’
Information Culture: A Quantitative Analysis of Qualitative Data. Data, Information and
Knowledge in a Nedtworked World. 33rd Annual Conference of the Canadian Association for
Information Science. University of Western Ontario, London, Canada, June 2-4.
http://www.cais-acsi.ca/search.asp?year=2005
Bouthillier, F. & T. Jin. 2005. Information Architecture for Competitive Intelligence: The Role and
Value-Added Dimensions of Intelligent Agents and RSS Tools. Crossing Boundaries: ASIST
2005 Information Architecture. Montreal, March 3-7.
http://www.iasummit.org/2005/posters.htm
Bouthillier, F. 2005. Designing Information Services for Small Businesses in Public Libraries: The
Need for an Interdisciplinary Approach. Boundary Crossing: LIS Education in a Global
Context - ALISE 2005 Annual Conference. Boston, Mass. January 11-14.
http://dlist.sir.arizona.edu/archives/00000680
Bouthillier, F. 2004. The Provision of Business Information Services in Public Libraries: A
Review of Trends and Issues in Six Selected Countries. Access to Information: Technologies,
Skills and Socio-Political Context: 32nd Annual Conference of the Canadian Association for
Information Science. University of Manitoba, May 29-June 5.
http://www.cais-acsi.ca/proceedings/2004/bouthillier_2004.pdf
Jin, T. & F. Bouthillier. 2004. Facilitating Access to Information through Collaboration:
Examining the Role of Collaborative Technology in Competitive Intelligence. Access to
Information: Technologies, Skills and Socio-Political Context: 32nd Annual Conference of
the Canadian Association for Information Science. University of Manitoba, May 29-June 5.
http://www.cais-acsi.ca/proceedings/2004/jin_2004.pdf
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Bouthillier, F. & T. Jin. 2004. Competitive Intelligence Professionals and their Interactions with
Information Technology: A Research Agenda . Society of Competitive Intelligence
Professionals 2004. Boston, March 22-25.
Bouthillier, F. 2003. Access to Information for Small Businesses: Examination of Some Strategies
and Values. Bridging the Digital Divide: Equalizing Access to Information and
Communication Technologies: Proceedings of the 31st Annual Conference of the Canadian
Association for the Information Science. Dalhousie University, May 30-June 1. Ed. by Wilhelm
C. Peerkhaus and Louise Spiteri. 125-138.
http://www.cais-acsi.ca/proceedings/2003/Bouthillier_2003.pdf
Bouthillier, F. 2003. Learning about a New Industry: The Case of New Information
Technology Companies. 3rd Conference on Knowledge Management. Penang, Maylasia. 1114 August.
Bouthillier, F. & K. Shearer. 2001. Comparative Analysis of Competitive Intelligence Software
Applications : An Examination of Some Value-Added Processes. Beyond the Web :
Technologies, Knowledge and People: Proceedings of the 29th Annual Conference of the
Canadian Association for the Information Science .Université Laval, Québec, May 27-29. ed.
by D. Grant. 341-352.
http://www.cais-acsi.ca/proceedings/2001/Bouthillier_2001.pdf
Bouthillier, F. May 1996: La signification sociale du service dans une bibliothèque publique:
résultats de recherche. 64th Annual Conference ACFAS. McGill University, Canada.
Bouthillier, F. 1996. Valoriser divers types de savoirs chez le personnel de bibliothèques. Comptes
rendus du 23e Congrès de l'ASTED. Montréal: ASTED, 91-96.
Bouthillier, F. May 1994: Le service et sa signification dans une bibliothèque publique du Québec:
état de la question. 62nd Annual Conference ACFAS. UQAM, Canada.
Large, A. & Bouthillier, F. 1994. Obstacles à l'utilisation et l'exploitation des technologies de
l'information. Comptes rendus du 20e Congrès de l'ASTED. Montréal: ASTED, 133-145.
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2.2.4 Articles in Professional Journals
Bouthillier, F. 2001. La société de l’information: nouveaux métiers de la documentation ou
nouveaux défis documentaires? Notes bibliographiques Caraibes. 2001/2: 5-8.
Bouthillier, F. 1998. Competing Visions of Service in a Library: Issues for Intellectual Freedom.
Progressive Librarian. 14 (Spring): 13-21.
Bouthillier, F. 1997. Managing in Times of Technological Change. Bulletin ABQLA. 38 (1): 813.
Bouthillier, F. 1991. Quel rôle la bibliothèque doit jouer dans le développement de la culture. Défi.
6 (1): 14-15.
Bouthillier, F. 1990. L'étude des besoins des clientèles: un outil de gestion essentiel. Défi. 5 ( 2): 810, with M. Perreault.
2.2.5 Book Reviews
Bouthillier, F. 2005. Trust in Knowledge Management & Systems in Organizations. Huotari,
Maija-Leena and Mirja Iivonen . Canadian Journal of Information and Library Science.
29(1) 113-114.
Bouthillier, F. 2000. Les médiateurs en bibliothèque. Leturcq Sandrine. Documentation et
bibliothèques 46 (2) : 101-102.
Bouthillier, F. 2000. L’action culturelle en bibliothèques. Sous la direction de Viviane Cavannes et
Martine Poulain. Documentation et bibliothèques 46 (1): 50-51.
Bouthillier, F. 1999. Économie et bibliothèques. Sous la direction de Jean-Michel Salaün.
Documentation et bibliothèques 45 (1) : 43-44.
Bouthillier, F. 1998. Accueillir, orienter, informer: l’organisation des services aux publics dans les
bibliothèques, Bertrand Calenge. Documentation et bibliothèques 44 (1) : 49-50.
Bouthillier, F. 1996. Vers une bibliothèque publique universitaire: l'exemple de Valence, Esther
Cattant. Documentation et bibliothèques 42 (3) : 141.
Bouthillier, F.1996. Les bibliothèques municipales: enjeux et acteurs, Anne-Marie-Bertrand.
Documentation et bibliothèques 42 (1): 45.
Bouthillier, F. 1995. Integrating Total Quality Management in a Library Setting, ed. Susan Jurow
and Susan B. Barnard. Feliciter 41 (5): 53-54.
Bouthillier, F. 1994. Critical approaches to information technology in librarianship: Foundations
and Applications, ed. John Buschman. Education for Information 12 (2): 281-282.
Bouthillier, F. 1993. Developing library staff for the 21st century, ed. Margaret Sullivan.
Education for Information 11(2) : 157-158.
Bouthillier, F. 1993. Staff development: a practical guide, ed. Anne Grodzins Lipow and Deborah
A. Carver. Education for Information 11 (2) : 158-160.
14
2.2.6 Editorials in Documentation et bibliothèques
2001. Une revue à revoir. 47 (1) : 3.
2000. Le livre : son prix, son format et sa consommation. 46 (4) : 155.
2000. Fusion et confusion : vers une nouvelle chimie municipale? 46 (3) : 107.
2000. Et si on parlait des technologies de la formation à l’information? 46 (2) : 59.
2000. La prise de décision dans l’édition d’une revue savante. 46 (1) : 3-4.
1999. L’édition électronique : Enjeux et perspectives. 45 (4) : 135 (with Jean-Michel Rauzier
also published in Documentaliste, Sciences de l’information)
1999. La formation documentaire : ses origines, son importance. 45 (3): 97.
1999. La gestion des connaissances. 45(2): 51.
1999. La valeur des mots ou l’alphabétisme des adultes. 45 (1) : 3-4.
1998. Epoque formidable ou phénomène passager? 44 (2): 59.
1998. Verglas, information et dossiers chauds. 44 (1): 3.
1997. Technologie et accès à l'information: parlons-nous du rêve ou de la réalité? 43 (4): 167.
1997. Rouler sur l'inforoute pour lire Documentation et bibliothèques?, v.43 no 1: 3-4.
1996. La valeur symbolique de l'écrit et des bibliothèques, v. 42 no 4: 17.
Editorials – Bulletin Corpo Clip (as President of Corporation of Professional Librarians of
Quebec)
2004. Les bibliothèques québécoises dans la société de l’information ou l’histoire d’un chaînon
manquant. 159 : 1-2
2004. La promotion de la profession. 158: 1
2003/2004. Lobbying : Un outil à développer. 157: 1.
2003. Au programme : Changer les perceptions. 156: 1
2.3 SELECTED CONFERENCE PRESENTATIONS (invited and refereed)
Canadian Library Association (CLA)
Bouthillier, F. May 2009. Business information services in public libraries : An international
perspective of trends and issues. National Conference in Montrea, Quebec, Canada.
Conférence des recteurs et des principaux des universités du Québec (CREPUQ)
Bouthillier, F. October 2008. L’accès aux connaissances et le rôle des bibliothèques universitaires.
Colloque sur 10 ans de technologies de l’information et de la communications. Montreal, Canada.
Association pour l'avancement des sciences et des techniques de la documentation (ASTED)
Bouthillier, F. November 2007. Les habiletés de leadership dans le milieu de l’information: en
avons-nous besoin et voulons-nous les maîtriser? 34th Annual Conference. Montreal, Canada.
Canadian Institute for Scientific and Technical Information (CISTI) – National Research Council
NRC Information Services 14th InfoConference.
Bouthillier. F. October 2007. Analysis of competitive intelligence tools: Examination of their
added value. CISTI-NRC Information Services 14th InfoConference. Montreal, Canada.
15
Canadian Library Association (CLA)
Bouthillier. F. May 2007. LIS Educators and Library Administrators respond tom the 8Rs Training
Gaps Analysis. National Conference. St.John’s , Newfoundland & Labrador, Canada.
Corporation des Bibliothécaires Professionnels du Québec (CBPQ)
Bouthillier, F. May 2007. La réorganisation du travail dans les grands bibliothèques : Quels sont
les impacts et quelles sont les influences sur les divers milieux de pratique documentaire. Précongrès. 38e Congrès annuel. Gatineau, Canada.
Bouthillier. F. May 2007. Les enquêtes sur la formation des bibliothécaires: Qu’avons-nous
découvert? 38e Congrès annuel. Gatineau, Canada.
Canadian Association for Information Science (CAIS)
Bouthillier. F. May 2007. The Use of Competitive Intelligence Technology in the Private and the
Public Sectors. Information Sharing in a Fragmented World: 35th Annual Conference of the
Canadian Association for Information Science. McGill University, Montreal, Canada.
Quebec Library Association (QLA)
Bouthillier, F. May 2007. Leadership Skills: Do we need them? Can we gain them? 75th Annual
Conference. Montreal, Canada.
American Record Management Association - ARMA Montreal
Bouthillier, F. February 2005. L’information dans l’entreprise ou comment gérer une telle
richesse? Montreal, Canada.
Competia International Symposium
Bouthillier, F. & K. Shearer. Sept-Oct. 2004. Workshop on Assessing Competitive Intelligence
Software. Toronto, Canada.
IDT Net
Bouthillier, F. June 2002. Examen et comparaison d’outils de veille concurrentielle. IDT Net :
L’Information numérique. Paris, France.
Society of Competitive Intelligence Professionals (SCIP)
Bouthillier, F. April 2002. Veille, entreprise et université: place à la convergence. Meeting
Montreal Chapter. Montreal, Canada.
Association pour l’avancement des sciences et des techniques de la documentation (ASTED)
Bouthillier, F. November 2001. La diversification des professions de l’information et des
programmes de formation et de perfectionnement. 28th Annual Conference. Quebec City,
Canada.
Forum des représentants de bibliothèques collégiales
Bouthillier, F. September 2001. Lobbying pour bibliothèques: voulons-nous le faire, pouvons-nous
le faire? 3rd Annual Conference. Bromont, Canada.
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International Federation of Library Associations (IFLA)
Bouthillier, F. August 2001. The Teaching of Marketing and Quality Management in Schools of
Library and Information Studies: The Case of North America. Satellite Pre-Conference, Quebec
City, Canada.
International Society for Knowledge Organization (ISKO) - French Chapter
Bouthillier, F. and K. Shearer. July 2001. Étude comparative des systèmes de veille concurrentielle
en regard du traitement de l’information. 3rd Annual Conference. Université de Nanterre - Paris
X, Paris, France.
Corporation des bibliothécaires professionnels du Québec (CBPQ)
Bouthillier, F. May 2001. Les compétences en gestion : une question de motivation ou de
formation ? 32th Annual Conference. Montréal, Canada.
Association Documentation et lecture en Guadeloupe
Bouthillier, F. January 2001: La société de l’information: nouveaux métiers de la documentation
ou nouveaux défis documentaires? 3rd Conference, Lamentin, Guadeloupe.
Corporation des bibliothécaires professionnels du Québec (CBPQ)
Bouthillier, F. May 2000 : Innovation technologique et prestation de services dans les
bibliothèques : quelle est la finalité ? 31st Annual Conference, Hull, Canada.
Association pour l’avancement des sciences et des techniques de la documentation (ASTED)
Bouthillier, F. October 1999 : Etre un spécialiste de l’information ou comment se positionner de
manière stratégique. 26th Annual Conference, Sherbrooke, Canada.
American Library Association (ALA)
Bouthillier, F. June 1997: Academic Freedom and Competing Visions of Professional
Service.116th Annual Conference, San Francisco, USA.
Association pour l'avancement des sciences et des techniques de la documentation (ASTED)
Bouthillier, F. October 1996: Valoriser différents types de savoirs dans le secteur des
bibliothèques, des archives et de la gestion des documents. 23rd Annual Conference, Montréal,
Canada.
Association canadienne-française pour l'avancement des sciences (ACFAS)
Bouthillier, F. May 1996: La signification sociale du service dans une bibliothèque publique:
résultats de recherche. 64th Annual Congress. McGill University, Montreal, Canada.
Quebec Library Association (QLA)
Bouthillier, F. May 1996: Managing in Times of Technological Change. 64th Annual Conference,
Montreal, Canada.
Association canadienne-française pour l'avancement des sciences (ACFAS)
Bouthillier, F. May 1994: Le service et sa signification dans une bibliothèque publique du Québec:
état de la question. 62nd Annual Conference. UQAM, Montreal, Canada.
17
Montreal Association of Law Libraries (MALL)
Bouthillier, F. April 1994. Obstacles à l'utilisation des technologies de l'information. Montreal,
Canada.
Association pour l'avancement des sciences et des techniques de la documentation (ASTED)
Large, A. & F. Bouthillier. October 1993. Obstacles à l'utilisation et à l'exploitation des
technologies de l'information. 20th Annual Conference, Sherbrooke, Canada.
2.4 STUDENT SUPERVISION
Ph.D. in Information Studies
Abuhimed, Dhary – Supervisor (Winter 2009). Proposal Title: Knowledge Management Systems
in the Banking Sector.
Tang, David – Supervisor (Winter 2008). Proposal Title: Using Practitioners’ Feedback for
Improving Online Information Resources.
Bao, Xiaomen – Supervisor (Fall 2002). Proposal Title: Information Sharing in the Supply Chain
Jin, Tao – Supervisor (Fall 2002). Thesis Title: The Information Work of Competitive Intelligence
Professionals (Graduation 2008)
Sutton, Michael – Supervisor (Fall 2001). ThesisTitle: Examination of the Historical Sensemaking
Processes Representing the Development of Knowledge Management Programs in Universities:
Examination of Case Studies Associated with and Emergent Discipline (Graduation: 2007)
Membership in Committees of Ph.D. in Information Studies
Tomm, Jillian (Fall 2007)
Weerapura, Kaushilya (Fall 2007)
Zwarich, Natasha (Winter 2007)
El Kadi, Abir (Winter 2007)
Ishimura, Yusuke (Fall 2007)
Kloda, Lorie (Fall 2006)
Laplante, Audrey (Graduation: 2008)
Larivière, Vincent (Fall 2006)
Lin, Yang (Fall 2006)
Mondou, Evelyne ( Fall 2005)
Graduate Diploma in Library and Information Studies
Research Paper (12 credits):
 Lillian Rubinlicht, Analysis of Trends in Training of Academic Reference Librarians for
Information Technologies (1996-97)
 Marlene Giguère, Analysis of Information Needs of Small Businesses (1997-1998)
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Master of Library and Information Studies
Research Project (12 credits):
 Boucher Johanne, Competitive Intelligence in Montreal Organizations (2002-2003)
 Joseph Caron, Rapport d'une recherche exploratoire: les besoins d'information dans les groupes
communautaires (1996-97)
Independent Study (6 credits)
 Philipp Raecke Baro, Use of Email, Online Forums, Blogs and Wikis for Genealogy: An
Exploratory Study (Summer 2009)
 Tao Jin, A Comparative Analysis of Competitive Intelligence Development in China, US,
Japan, UK and Canada (Winter 2002)
 Jian Jian Ping, A Comparative Analysis of Online Business Information Sources in the United
States and China (Winter 2002)
 Zhen Teng, Non-Intrusive Knowledge Management System on Intranet (Winter 2002)
 Kathleen Shearer, Knowledge Management: A Study of Organizational Practices in the Private
and Public Sectors (Winter 2001)
 Kathleen Shearer, Comparison of Competitive Intelligence Software Applications (Fall 2000)
 Karen Baracat, Recommendations for Quebec Public Libraries to service SMEs (Fall 1999)
Selected Topics (3 credits)
 Julia Barkhouse. Financial Management Training for Information Professionals: A Comparative
Study (Winter 2008)
 Beatrice O’Byrne, Autonomy or Affiliation: Examination of Financial Implications for a Public
Library (Winter 2004)
 Maryvon Côté, Information Literacy : Literature Review. (Winter 2003)
 Patrizia Gagliardi, Knowledge Management and the Information Professional (Winter 2002)
 Monica Lynch, Analysis of Approaches used for Conducting Competitive Intelligence (Fall
2001)
 Caroline Fodor, Presentation of Audiovisual Materials in Archives and Libraries (Winter 2000),
supervised with G.Burr, lecturer.
 Ming Wong, Headhunting Library and Information Professionals (Winter 2000)
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3. TEACHING
Fall 2009
GLIS 703 Research Paradigms
GLIS 601 Information & Society
Winter 2009
GLIS 665 Competitive Intelligence
Fall 2008
GLIS 601 Information & Society
Winter 2008
GLIS 620 Information Agency Management
GLIS 665 Competitive Intelligence
Winter 2007
GLIS 620 Information Agency Management
GLIS 665 Competitive Intelligence
4. SERVICE
4.1 MCGILL ADMINISTRATIVE RESPONSIBILITIES
4.1.1 School of Information Studies






Director, June 2004-2011.
Curriculum Committee. Secretary, 1994-1996; Chair, 1999-2003.
Scholarship Committee. Chair, 1994-2000; 2004- .
McGill's 175th Anniversary Open House Working Group. Chair, 1995-1996.
Course Evaluation Working Group. Chair, 1995-1996.
Practicum Working Group. Chair, 1995-1996.
4.1.2 Faculty of Education


University Tenure Committee, Member, 2004-2010.
Academic Policy Committee, Member, 1999-2003.
4.1.3 University
 Advisory Committee for the Selection of a Dean of Education (2007-2008), Faculty
representative.
 Canada Research Chairs and William Dawson Research Chairs, Applied and Social
Science Review Committee, Member, 2006-2008.
 University Tenure Committee for the University Libraries, Alternate Senate Member,
2005-2007.
 Senate Committee on Libraries, Member, 2003-2006.
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4.2 ASSOCIATIONS, CONFERENCES & FUNDING AGENCIES
Association Francophone pour le savoir - ACFAS
74th Conference - Scientific Committee – Member and Faculty of Education Representative
(2005-2006)
Information Science Discipline Committee 416, Chair (2005-2006)
American Society for Information Science and Technology
Conference co-chair of paper track (Vancouver 2009)
Conference contributed papers and posters, reviewer (Milwaukee 2007)
Conference chair of poster track, reviewer (Austin 2006)
Association pour l'avancement des sciences et des techniques de documentation (ASTED)
26th Annual Conference : Chair of Workshop ~ Expériences dans des milieux documentaires
non-traditionnels (1999)
Chair, Working Group on the Theme of the 23rd Annual Conference (1995-96)
Member, Organizing Committee for the 23rd Annual Conference (1995-96)
Canadian National Institute for the Blind, Library for the Blind
Board of Directors, Member (2000-2004)
Selection Committee for Director for Francophone Library Services, Member (2000)
Strategic Planning Committee for Francophone Library Services, Facilitator (2000)
Canadian Association for Information Studies
Past President and Chair of Nominating Committee (2004-2005)
President (2003-2004)
Vice-president/President-Elect (2002-2003)
Conference Papers. Reviewer (1999-2007)
Corporation des bibliothécaires professionnels du Québec, member, 1991Board of Directors, Administrator (1996-2001 & 2004-2008)
President (2003-2004)
Translation and adaptation of the program Library Advocacy Now! (1999)
Fonds Québécois de Recherche sur la Société et la Culture
Research Grant Proposal Reviewer (ongoing)
ISchool Conference
2008-2009. Reviewer
Social Sciences and Humanities Research Council of Canada (SSHRC)
Member of Committee 17 (2004) and Research Grant Proposal Reviewer (ongoing)
Society of Competitive Intelligence Professionals
Member of Committee on JCIM mandate (2008)
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4.3 SCHOLARLY JOURNAL S
Reviewer for the following journals:
Canadian Journal of Library and Information Studies
Education for Information
European Journal of Marketing
Information Research: An International Electronic Journal
Journal of American Society for Information Science and Technology
Journal of Information Science
Revue électronique suisse des sciences de l’information (RESSI)
Editor and Director of Editorial Board (1995-2001) for Documentation et bibliothèques