01-Corrigé exercices

Transcription

ADMINISTRATION, COMMERCE
ET INFORMATIQUE
Correspondance en anglais
MODULE 17
460-176
CORRIGÉ
Septembre 2011
Corrigé des exercices
Chapitre 1 – Mise en page
Exercice 1.1
Insérer chaque partie de la lettre correctement
HARRISON KITCHEN SUPPLIER
5490 Lake Boulevard
Toronto, Ontario M3T 3T8
Telephone: 705 123-0964
Fax: 705 123-0965
Our reference: Client 5609
February 14, 20xx
URGENT
Mrs. Jackie Stuart
Lancaster and Sons Ltd.
836, boul. Goodness
Montréal (Québec) J1H 2L7
Dear Mrs. Stuart:
Subject: Order form 456
Concerning your telephone call about an order you placed three weeks ago, I must advise you that
unfortunately we never received it. It is possible that the order was lost in the mail, but whatever the
cause of the problem we regret your having to wait.
Once I confirmed that your order had not been received, I immediately contacted our supplier and
placed your order by telephone with the head of sales. He assured me that it would be sent out that
very day.
We apologize again for the inconvenience this lost order has caused you, and to show our goodwill in
this matter, I offer you a 10-percent discount on the next purchase with us. You have only to attach the
enclosed coupon with your next order.
I will call you next Monday to schedule an appointment with the technician. We intend to do
everything possible to keep you as a faithful customer.
Sincerely yours,
Gerry Webster
Customer Service
GW/xx
Enclosure
© SOFAD
C.1
Exercice 1.2
Faire la mise en page d’une lettre de deux pages
IMMOBILIA INC.
450, boul. Masson
Montréal (Québec) K1H 4T6
Téléphone : 514 123-7320
Télécopieur : 514 123-7321
Our reference: File 504
April 24, 20xx
REGISTERED
Mrs. Stacy Rodgers
398 Sussex Street West
Ottawa (Ontario) K1G 8E2
Dear Mrs. Rodgers:
Subject: Cancellation of lease
I am writing to you in reference to your registered letter of April 10 advising us you will
not renew your office rental for the next year because the premises are not large enough
for your growing business. I am happy to hear that your business is growing, but it is
unfortunate for us that you are leaving since you have been such a good tenant.
I would like to draw your attention to the fact that Immobilia also owns larger offices in
two other buildings in the Montréal area. We have recently acquired five high-rise
apartment and office complexes. These offices could be twice or three times larger than
the one you have now, at a really competitive price. Since you are one of our best clients
and since we appreciate doing business with you, we can offer you our prime rental rate.
Let me also draw your attention to the fact that our own comprehensive business
insurance policy allows us to extend coverage to our clients at 90 percent of the going
rate. You cannot find that anywhere.
. . . /2
C.2
© SOFAD
Mrs. Stacy Rodgers
-2-
April 24, 20xx
I am enclosing a list of available offices. If you wish to take advantage of this opportunity,
please get in touch with me within the next week. The following week, I will be spending
a few days at our head office in Pile-A-Bones, Greenland, and would not want to miss
your call. I am looking forward to hearing from you soon.
Cordially yours,
Stephen McCray
Leasing Agent
SM/xx
Enclosure
Vous pouvez également disposer l’en-tête de la deuxième page comme suit :
Mrs. Stacy Rodgers
Page 2
April 24, 20xx
I am enclosing a list of available offices. If you wish to take advantage of this opportunity,
please get in touch with me within the next week. The following week, I will be spending
a few days at our head office in Pile-A-Bones, Greenland, and would not want to miss
your call. I am looking forward to hearing from you soon.
Cordially yours,
Stephen McCray
Leasing Agent
SM/xx
Enclosure
© SOFAD
C.3
Exercice 1.3
Mettre en page une deuxième lettre de deux pages
PHOTOCOPY EXPRESS LTD.
2367, rue des Jonquilles
Sherbrooke (Québec) J1L 3Y7
Téléphone : 819 123-4567
340 Allan Street North
Scarborough, Ontario M1R 3H2
Telephone: 725 123-1298
Fax: 725 123-1299
Our reference: File 13098
Sherbrooke, May 3, 20xx
REGISTERED
Mrs. Joyce Scott, Office Manager
Lloyd Enterprises
3409 Jackson Boulevard
Toronto (Ontario) M2R 5H7
Dear Mrs. Scott:
Subject: Quotation
In your letter of April 30, you request some prices for different quantities of
copies and the terms of payment our company offers its customers.
The figures on the next page will show you various rates according to the colour
and the number of copies made with the same original. The list is not complete,
but it should help you decide whether to do business with us or to buy a new
photocopier.
Also, our payment terms are the following: you will receive a monthly statement
which should be paid within 15 days upon receipt, or if you pay immediately, we
will grant you an extra one-percent discount.
. . . /2
C.4
© SOFAD
Mrs. Joyce Scott
-2-
Sherbrooke, May 3, 20xx
BLACK INK COPIES
NUMBER OF COPIES
PRICE PER COPY
IN CENTS
From 1 to 299
From 300 to 599
From 600 to 899
From 900 to 1499
From 1500 to 1999
From 2001 and 5000
More than 5000
5
4
3
3
1
0.5
0.33
COLOUR INK COPIES
NUMBER OF COPIES
PRICE PER COPY
IN CENTS
From 1 to 299
From 300 to 599
From 600 to 899
From 900 to 1499
From 1500 to 1999
From 2001 and 5000
More than 5000
25
23
21
16
14
12
10
I hope this information will be helpful to you, and if you have further questions,
please call me.
Truly yours,
Janet Baker
Owner
JB/xx
© SOFAD
C.5
Exercice 1.4
Disposer une lettre d’affaires avec un ton équilibré (2 alignements)
VOITURES USAGÉES BURNS INC.
1029, boul. Conway Sud
Gatineau (Québec) K2V 5G7
819 123-2307
Our reference: Sales contract 54098-23
May 7, 20xx
XPRESSPOST
Mr. Lloyd Hammond
983, croissant Health
Gatineau (Québec) H3J 4K8
Dear Mr. Hammond:
Subject: Service appointment
In reference to your telephone call about the bad service you received at our garage on
April 23, please accept our apology. We thank you for bringing this matter to our attention.
It is our policy to follow up on every legitimate complaint and to make sure that the
customer is satisfied.
We made a mistake when we asked you to come to the garage at 8 a.m. to have your car
fixed since your appointment was scheduled for 2 p.m. A misunderstanding occurred
when the reservation clerk took the wrong month section to confirm the appointments. We
have installed a computerized appointment calendar so that this kind of error will not
happen again.
We are really sorry about any trouble this unfortunate mistake has caused you, and we
hope this situation has not broken the confidence you have always had in our garage.
I checked in our records, and I noticed you have been a faithful customer for over 15 years.
We want you for the next 15 years.
. . . /2
C.6
© SOFAD
Mr. Lloyd Hammond
-2-
May 7, 20xx
As a compensation, please accept this $25 gift certificate which you can use at any time for
any of our services. If you have any questions or problems in the future, please contact me
personally, and I will do my best to help you.
Very truly yours,
Willis Burns
Owner
WB/xx
Enclosure
c.c.: Mr. Harry Grant, Service and Maintenance
© SOFAD
C.7
Exercice 1.5
Mettre en page une lettre adressée à une destinataire bien
connue (2 alignements)
FOURNITURES DE BUREAU PARKER ENR.
230, rue Conway
Lennoxville (Québec) J1N 5G7
819 123-3465 – [email protected]
July 24, 20xx
Mrs. Beattie Enright
239, rue Wilson
Sherbrooke (Québec) J1H 3W4
Dear Beattie,
The staff and I would like to congratulate you for the new baby you are expecting. Since it is
your first, a whole new world of parenting is opening up to you and your husband. Your joy
brings back memories of my first pregnancy.
To celebrate this wonderful event with you, the office personnel would like to invite you and
Robert to a party given in your honour next Friday at 7 o’clock at the restaurant Au coin du
feu. You will remember that we had a Christmas party there last year, but just in case you have
forgotten, here is the address: 405, rue Saint-Eustache, Sherbrooke. The new manager is the
brother of Fred Piphel in accounting, and he has promised to make a really nice buffet.
We are all anxious to see you both—rather all two of you, ha ha. Nancy Morrison, who is also
on maternity leave, has indicated she will be there too. We are so happy for you and hope that
this little get-together will help convey to you our affection and appreciation.
Cordially,
Doreen Willis
Personnel Manager
DW/xx
C.8
© SOFAD
Exercice 1.6
Disposer une note
MEMO TO ALL OFFICE PERSONNEL
From:
Doreen Willis, Personnel Manager
Date:
July 24, 20xx
Subject:
Beattie Enright’s party
I would like to remind you that the Beattie Enright’s party for her maternity leave will be
held next Friday at seven o’clock at the restaurant Au coin du feu. I would appreciate
everyone’s presence. To help you get to the restaurant, I enclose its address and map
showing the way there.
By the way, Mrs. Turner is still collecting $5 from each employee in order to offer Beattie
a gift on behalf of all the office staff during this evening.
Enclosure
Exercice 1.7
Préparer des enveloppes
Services Info inc.
4545, rue Dufferin
Sherbrooke (Québec) J3K 6Y9
PERSONAL
© SOFAD
Mr. Donald Young
Young and Associates
1800 Galt Street
Toronto (Ontario) H6T 4R7
C.9
Services Info inc.
4545, rue Dufferin
Sherbrooke (Québec) J3K 6Y9
REGISTERED
PERSONAL
Exercice 1.8
Mr. Richard Smith
Smith & Lalonde
5657 Diamond Street
London, SE10 5BK
GRANDE-BRETAGNE
Préparer un modèle d’étiquettes
Il n’y a pas de corrigé pour cet exercice.
C.10
© SOFAD
Exercice 1.9
Faire la mise en page d’une lettre (1 alignement) et préparer une
enveloppe 1
SMITH & LALONDE
10800, rue King, bureau 200
Sherbrooke (Québec) J3R 5T7
Téléphone : 819 123-2124 – Télécopieur : 819 123-2125
[email protected]
May 25, 20xx
Mr. Steve Jones
Jones Enterprises
P.O. Box 2245
Mississauga (Ontario) N7Y 2D9
Dear Mr Jones:
Subject: Your request for information on HVAC units
In response to your inquiry about the prices and credit conditions of HVAC units, we are
pleased to send you the information you requested. We consider it a great honour when
potential customers ask about products. It indicates that our advertising campaign is
effective.
Our price for an 80 0001 BTU HVAC unit is $7 800. The 100 000 BTU unit retails for $9 300.
These prices do not include both GST and PST. A ten-percent discount is applied to
orders of six units or more. We are certain that you will not be able to find better prices
for the same quality.
These units are guaranteed two years on parts and service. If by chance, some problems
should occur during the guarantee period, we assume the costs of sending you a
technician to correct the problem. All sales are net 30 days. Arrangements can be made to
open a credit account when furnishing satisfactory references. Having such an account
can speed up deliveries since we do not have to make a check each time a customer asks
for credit.
We thank you for your interest and look forward to receiving your order. Please be
assured that it will receive our prompt attention.
Sincerely yours,
Peter Smith
Sales Manager
PS/xx
1. Voir la note à la page suivante concernant l’espacement et les espaces insécables.
© SOFAD
C.11
SMITH & LALONDE
Mr. Steve Jones
Jones Enterprises
P.O. Box 2245
Mississauga (Ontario) N7Y 2D9
Au moment de corriger la lettre de cet exercice, portez une attention particulière aux points
suivants :
• Afin d'éviter des changements de lignes inopportuns, il faut utiliser les espaces insécables,
par exemple : $29o000, 30odays.
• Il faut tenir compte de certaines règles quant à l'espacement entre les mots, les chiffres, les
signes de ponctuation et les signes typographiques; au besoin, reportez-vous au tableau des
espacements à l'Annexe V du guide d'apprentissage.
C.12
© SOFAD
Exercice 1.10 Faire la mise en page d’une lettre (3 alignements) et
préparer une étiquette
Mr. Thomas Gibson
T.G. Management
P.O. Box 8245
St. Catharines (Ontario) N7Y 2D9
Corrigez votre lettre à l’aide des impressions que vous faites, puis remplissez la grille
d’autoévalution suivante :
Oui
Non
Avez-vous fixé les marges inférieure, gauche et droite à 2,5 cm?
❑
❑
Avez-vous fixé un taquet de tabulation à 1,27 cm de la marge gauche
pour les retraits de paragraphe?
❑
❑
Avez-vous fixé un taquet de tabulation à 8,3 cm pour la date et le blocsignature?
❑
❑
Consultez le corrigé de la lettre à la page suivante.
© SOFAD
C.13
GOLDBLOOM ET ASSOCIÉS
Téléphone : 819 123-4231 – Télécopieur : 819 123-4232
[email protected]
May 30, 20xx
XPRESSPOST
Mr. Thomas Gibson
T.G. Management
P.O. Box 8245
St. Catharines (Ontario) N7Y 2D9
Dear Mr. Gibson:
Subject: Your request for information on HVAC units
In response to your inquiry about the prices and credit conditions of HVAC units, we are pleased
to send you the information you requested. We consider it a great honour when potential customers ask
about products. It indicates that our advertising campaign is effective.
Our price for an 80 000 BTU HVAC unit is $7 800. The 100 000 BTU unit retails for $9 300. These
prices do not include both GST and PST. A ten-percent discount is applied to orders of six units or more.
We are certain that you will not be able to find better prices for the same quality.
These units are guaranteed two years on parts and service. If by chance, some problems should
occur during the guarantee period, we assume the costs of sending you a technician to correct the
problem. All sales are net 30 days. Arrangements can be made to open a credit account when furnishing
satisfactory references. Having such an account can speed up deliveries since we do not have to make
a check each time a customer asks for credit.
We thank you for your interest and look forward to receiving your order. Please be assured that it
will receive our prompt attention.
Sincerely yours,
Mark O’Connell
Sales Manager
MO/xx
C.14
© SOFAD
Exercice 1.11 Choisir le bon type de communication
1. E-mail ou Memorandum (Memo)
2. Letter
3. Letter
© SOFAD
C.15
Chapitre 2 – Transcription de lettres en anglais
Exercice 2.1
Trouver le sens de mots ayant une prononciation similaire
Accede (to): agréer
Exceed (to): dépasser
Accept (to): accepter
Except: à l’exception de
Assistants: assistants
Assistance: aide
Bare: nu
Bear: ours
Cite (to): citer
Site: site
Sight: vue
Dye: teinture
Die (to): mourir
Formally: formellement
Formerly: autrefois
Precede (to): avoir préséance sur
Proceed (to): avancer
Principle: principe
Principal: principal, directeur d’école
Right: droit, correct
Write (to): écrire
Stationery: papeterie
Stationary: immobile
C.16
© SOFAD
Exercice 2.2
Transcrire et disposer une lettre
(Note : Cet espace est réservé pour le logo et les coordonnées de l’entreprise.)
Your reference: 9875
January 12, 20xx
PERSONAL
Mrs. Donna Spooner
489 Ocean Drive
Hollywood, FL 98745
ÉTATS-UNIS
Dear Mrs. Spooner:
Subject: Ottawa Spring Fashion Show
I received your reservation for our Ottawa Spring Fashion Show and I want to
thank you for both the confidence you have in our organization and the
faithfulness you have towards this annual show. This year is especially
important to us because it is our 25th anniversary, and we will be presenting the
dresses of a new Japanese designer, Mr. Kyle Sung. We have also invited Susan
Klein to be the opening speaker.
I include with this letter the tickets that are valid from Thursday, March 24, to
Sunday, March 27. These VIP tickets will grant you a rebate at the Queen
Elizabeth Hotel. All our activities, including the grand banquet, will be
concentrated this year in one place. You are also invited to join the organization
fashion team for a supper at the Hull Casino Saturday evening at 7 o´clock. A
place has been already reserved in your name.
. . . /2
© SOFAD
C.17
Mrs. Donna Spooner
-2-
January 12, 20xx
I hope you will enjoy our show once again, and I look forward to meeting you
at the Ottawa Spring Fashion Show.
Yours sincerely,
Hugh Grant
Public Relations Agent
HG/xx
Enclosures 21
1
Mrs. Donna Spooner
Page 2
January 12, 20xx
I hope you will enjoy our show once again, and I look forward to meeting you
at the Ottawa Spring Fashion Show.
Yours sincerely,
Hugh Grant
Public Relations Agent
HG/xx
Enclosures 2
1. Avez-vous pensé à mettre Enclosures au pluriel? Vous avez deux billets à joindre à cette lettre.
C.18
© SOFAD
Exercice 2.3
Transcrire et disposer une lettre
(Note : Cet espace est réservé pour le logo et les coordonnées de l’entreprise.)
Your reference: File 1287
Montréal, June 16, 20xx
Sunrider et Associés inc.
5603, rue McLaren
Westmount (Québec) R2T 7W2
Attention: Personnel Manager
Dear Sir or Madam:
Subject: Refresher courses
We thank you for the payment of $5989.45 we just received from you for the
installation of your new computer network. We are even more pleased to have received
the entire amount instead of the five monthly payments that we agreed to when you
purchased the equipment.
We would like to know if you are still interested in us giving courses to your
personnel. As we discussed with your staff when we installed your network system, these
courses can be provided at your work place during the day or in the evening according to
your needs. Many of your employees expressed a keen interest in such courses. One of our
new employees, Mrs. Clarica Megaherts, has been teaching computers at a local business
school for several years and gives all our training courses.
. . . /2
© SOFAD
C.19
Sunrider et Associés inc.
-2-
Since you are able to pay your new equipment in one payment, we feel we can
offer you a 10-percent discount on the regular price of our courses. Please get in touch
with me as soon as possible to reserve the dates. Even though Mrs. Megaherts is very busy
for the next two months, we will give you top priority.
Yours truly,
Andrea Bayley
Training Manager
AB/xx
Vous remarquerez que les valeurs monétaires présentées dans ce guide utilisent
l'espace comme séparateur de milliers, tel que le recommande le Canadian Style, qui
indique que la virgule est surtout utilisée dans les documents financiers. Pour un
nombre à quatre chiffres, cette espace est facultative ($4100 ou $4 100), sauf dans un texte
où il y a une combinaison de nombres à quatre chiffres et plus; dans ce cas, on utilise
l’espace afin de standardiser le tout.
Vous remarquerez également que dans les textes en anglais, on utilise le point au lieu de
la virgule comme signe décimal ($45.56).
C.20
© SOFAD
Chapitre 3 – Classification de la correspondance
Exercice 3.1
Classifier des documents reçus
La valeur et la cote de chaque document :
Document
Administrative
1
x
532-02
2
x
315
3
x
4
x
5
x
x
563-02
6
x
x
324-03
7
x
8
x
245-02-01
9
x
323-01
10
x
323-01 ou 411-01
Exercice 3.2
Financière
Juridique
Historique
x
Cote
424
213
x
241
Classifier des documents expédiés
La valeur et la cote de chaque document :
Document
Administrative
1
x
212
2
x
272 ou 643
3
x
154
4
x
214
5
x
x
322-01
6
x
x
411-01
7
x
532-01 ou 322-01
8
x
315
9
x
223
10
x
251
© SOFAD
Financière
Juridique
Historique
Cote
C.21
Chapitre 4 – Rédaction de textes d’affaires en anglais
Exercice 4.1
Utiliser le mot juste
1. Frais
fee, charge, toll
2. Location
rent, loan, lease
3. Information
advice, fact, instruction, information
4. Demander
to request, to ask (for), to demand
5. Rapport
report, statement, record, document
6. Prix
price, cost, rate, amount
7. Marchandise
merchandise, commodities, products, stock
8. Message
letter, note, e-mail, communication
9. Achat
purchase, investment, acquisition
10. Rencontre
Exercice 4.2
appointment, meeting, interview, rendez-vous
Remplacer les mots inadéquats
1. Thank you for your $45 cheque. or Thank you for your cheque of $45.
2. A copy of my résumé and two reference letters are enclosed.
3. Since (because, as) our plant is closed, your merchandise is on back order.
4. In case (if) you do not receive the order by next week, please let me know.
5. We understand your disappointment.
6. I have received (thank you for) your letter of January 25.
7. I will give you a 10-percent discount according to our agreement (as we agreed).
8. The technician is not available now.
9. We would like to know why you made three price increases in the last two months.
10. I will send you a copy soon (next week).
C.22
© SOFAD
Exercice 4.3
Utiliser des expressions positives (Exemple de réponses)
1. We apologize again for the delay, and we notice that the item number you indicated was
12998-A instead of 456.
2. Thank you for the suggestion given in your letter of July 24.
3. In order to give credit on defective merchandise, we need a signed copy of the packing slip
including your customer number.
4. All our clients are very important, but the list you are talking about benefits those who buy
at least $25 000 annually. I will be glad to give you these benefits when your account reaches
that level.
5. I will ask the production manager to give me information about the new products we will
receive in September, and I will send it to you by next week.
6. If I had your accountant´s name and telephone number, I could more easily get in touch with
him when I need information.
7. We received an order that belongs to someone else, and we are still waiting for the order we
placed last week.
8. Your secretary gave me the wrong number for the paper item by mistake.
9. I would like to know your ordering policy. By following it, I will help you save precious
time.
10. All item numbers on our price list have changed this year. I will send you a new catalogue
with our next delivery.
Exercice 4.4
Reconnaître les phrases simples
When I arrived at the office this morning, all the windows were wide open. I knew that something
was wrong since the janitor always closes and locks them before leaving, especially in January. I
was frightened because I was alone, and I did not know what had happened during the night.
Entering my boss´s office, I had a horrible surprise. All the files had been emptied. In addition,
the door of the safe was broken, and many papers lay on the floor. Finally, I understood that we
had been robbed. Not only was the money in the safe gone, but also the complete file on the Smith
Company, our biggest customer. I phoned the police station. The receptionist told me to stay
calm. It was not easy. I was really scared because I imagined that the robbers could still be in the
office. Since it took half an hour for the police to arrive, I had a lot of time to get nervous and
frozen. I caught a cold. Today, we laugh about it, but I can tell you that I did not feel like smiling
for a couple of weeks.
© SOFAD
C.23
Exercice 4.5
Reconnaître les phrases (Les phrases composés-complexes sont
présentées en caractères gras.)
When I arrived at the office this morning, all the windows were wide open. I knew that something
was wrong since the janitor always closes and locks them before leaving, especially in January. I
was frightened because I was alone, and I did not know what had happened during the night.
Entering my boss´s office, I had a horrible surprise. All the files had been emptied. In addition,
the door of the safe was broken, and many papers lay on the floor. Finally, I understood that we
had been robbed. Not only was the money in the safe gone, but also the complete file on the Smith
Company, our biggest customer. I phoned the police station. The receptionist told me to stay
calm. It was not easy. I was really scared because I imagined that the robbers could still be in the
office. Since it took half an hour for the police to arrive, I had a lot of time to get nervous and
frozen. I caught a cold. Today, we laugh about it, but I can tell you that I did not feel like smiling
for a couple of weeks.
Exercice 4.6
Éliminer les phrases simples (Exemple de réponses)
1. Since we will receive new products next month, not only will we have a new catalogue, but
I will also send you some revised order forms by next week.
2. As I have to type the budget report, I am going to work in the conference room where
nobody will disturb me and where I will be quiet.
3. Nobody is working at the front desk this morning because the receptionist is sick.
4. I have to send a letter to this client and remind him that he did not pay last month´s
statement.
5. I found a new job; however, I am sad to leave my fellow workers.
6. The client who is talking to the secretary is my brother-in-law.
7. Although Fred is proud of his work, he feels tired and thinks (that) he deserves a break for
the next two days.
8. The delivery address was not mentioned on the order form, so it was shipped to your
Montréal branch.
9. George will give you the code for the safe so that you can get the deposit.
10. You can work either on the annual conference or on the year-end financial report.
C.24
© SOFAD
Exercice 4.7
Structurer des phrases (Exemple de réponses)
Today, we have a lot of work to do. This morning, we have three majors jobs. First, we will
prepare the clients’ orders because the mail is leaving at 10 a.m. Then, we have to type the
correspondence for the golf tournament. Lastly, we will prepare the cheques that we have to send
to our suppliers next week. Then, this afternoon, we will balance the petty cash and go to the
bank to deposit money for the employees’ cheques that will be signed tomorrow. Following that,
we will transcribe the boss’s letters, and finally, if we have time, we will clean the waiting-room.
Exercice 4.8
Déterminer le contenu d’un paragraphe (Exemple de réponses)
1. Résumé enclosed; skills: reliable, well organized; like challenges.
2. Increase in wholesale cost of paper; increase in our prices; new price list to follow.
3. Congratulations on new opening in Alberta; are also located in that area and can offer our
services.
4. Request for copy of credit policy and discount rates for cash on delivery.
5. Credit line increased to $10 000; terms of payment extended to 30 days.
6. Invitation to all sales staff to a golf tournament; date, place, telephone number for
registration.
7. Request for an appointment; details of availability; request to confirm date and time.
8. Credit line over-extended; obligation to pay COD for future orders; credit will be reestablished when account is settled.
9. New Safari available next week; invitation to press conference and test drive.
10. Secretarial studies completed in two weeks; offer services as a secretary or receptionist.
Exercice 4.9
Formuler des paragraphes (Exemple de réponses)
1. All the employees are invited to a Christmas party. The supper and party will be held at the
Restaurant Da Tony 349, rue King in Sherbrooke. Please confirm your presence with Martha
before December 10.
2. Next month, our delivery service will be closed from November 13 to 28, since we are
moving our office to a bigger and more appropriate location in the new shopping centre on
Morgan Street. Our services will resume on November 29, and we will be pleased to
continue serving you.
3. I noticed that your cheque 236 was not signed, and I sent it back to you for a signature. Could
you send it back as soon as possible since your payment is one week overdue.
© SOFAD
C.25
4. Unfortunately, the computer system your technician installed last week is out of service.
Although each program was working when he left, we are not even able to open the system
now. Please send the technician back before the end of the day.
5. I have been waiting for our new refrigerator for one month. You promised it would be
delivered within six days; consequently, I would like to cancel my order 334.
Exercice 4.10 Utiliser des transitions (Exemple de réponses)
First of all, I want to thank you for your congratulations when I got a promotion last month.
In addition, I want to inform you that our ordering and delivery policy has changed.
From now on, when you place an order with Ginger Company, please write your customer
number on the order form, or mention it over the telephone before ordering. Consequently, we
will be better able to manage the back-ordered merchandise and delivery dates more efficiently.
Furthermore, we have not charged delivery fees since we opened eight years ago. Although you
are an important client, we are not able to assume the transportation fees anymore. So customers
in the Montréal region will be charged a $5 fee for every delivery.
However, you will not have to pay it when you receive back-ordered merchandise.
Lastly, I hope these innovations will provide you with improved services.
Exercice 4.11 Démontrer de la courtoisie et de la bonne volonté
(Exemple de réponses)
1. We would like to congratulate you on your recent promotion. We were pleased to learn that
you are the new Sales Director, and we really know you deserve it.
2. As a result of your inability to meet the 30-day credit terms, we are sorry to inform you that
your credit line will not be increased.
3. I am glad to invite you to the demonstration of our new products which will be held at the
Queen Elizabeth Hotel in Ottawa next Friday.
4. In reference to your letter of May 1 concerning our prices and discounts, I am pleased to send
you our price list, and furthermore, you should note that we give a 10-percent discount on
every order paid cash on delivery.
5. Thank you for your order. The goods have been sent today, so you should receive them
within the next two days.
6. I am available for an appointment at any time in the morning, and I look forward to hearing
from you soon.
7. We would appreciate your presence at this employees’ rally. Please confirm your presence
with Yvette at 450 123-9327 before April 24.
C.26
© SOFAD
8. In reference to invoice 918, the merchandise is unfortunately defective. We would appreciate
receiving a reimbursement.
9. Our production is stalled since we have not yet received our order. When can we expect this
long overdue delivery?
10. Thank you for your order of May 7. We are sorry to inform you that the ordered items are
on back order; however, you should receive the merchandise three weeks from now.
Exercice 4.12 Utiliser les approches personnelle et impersonnelle
(Exemple de réponses)
1. I do apologize for the inconvenience the unsigned cheque has caused you.
2. Due to your excellent credit history with our company, we are pleased to increase your
credit line to $1200.
3. We thank you for the confidence you have always had in our company. We want you to
know we are proud to be one of your business associates.
4. We will be moving our offices next week. Therefore, I will send you our new address as soon
as we move into the new building.
5. I want to congratulate you for the birth of your son last Thursday. I wish you and your wife
love and joy with your new-born.
6. You recently ordered 300 pairs of shoes ref. 2387. However, before delivering the
merchandise, I would like to know which colour you wish to receive.
7. Our statement shows an unpaid and overdue account for $2398.46. Since our terms are net
60 days, we would appreciate a payment within the next week.
8. Your company has always maintained high standards, but the glasses we received last week
were not the top-quality ones we ordered. Nevertheless, we were charged the top-quality
price.
9. We have received your request for a longer payment delay, and it has been submitted to our
accountant. After studying your account, we will send you an answer.
10. A mistake occurred when your order was prepared. Our delivery service will bring the right
one tomorrow and take back the wrong one.
© SOFAD
C.27
Exercice 4.13 Rédiger l’introduction et la conclusion d’une lettre
Willis 1 (Exemple de réponses)
FOURNITURE WILLIS LTÉE
459, rue Andreas
Montréal (Québec) H3R 2W7
514 123-0923
April 6, 20xx
Mrs. Lucy Douglas
Computer Services Inc.
3409 Armstrong Blvd.
Ottawa (Ontario) H3R 5T8
Dear Mrs. Douglas:
Subject: Items on back order
Thank you for your order we received this morning. We can send most of it right away;
however, two items will be late since we do not usually carry them in the store.
On your order form, you asked for:
—25 erasers
—12 ashtrays
—50 red ink pens
—40 packages of 8 x 11 sheets white paper
—2 office wastepaper baskets
We have the erasers, the pens and the paper in stock, and our delivery man will deliver
your merchandise this afternoon.
. . . /2
C.28
© SOFAD
Mrs. Lucy Douglas
-2-
April 6, 20xx
Nevertheless, since we do not keep ashtrays and wastepaper baskets in stock, you will
receive them next Monday. We have instructed our supplier to deliver them to you himself
or to send them to you directly. If the impending postal strike becomes a reality, we will
have these items sent by special courier at no expense to you. You are a valuable customer,
and we do not want you to be penalized because of our stocking policy.
We hope the enclosed information is satisfactory; if you need more details, please get in
touch with us.
Very truly yours,
Paul Parker
Order Department
PP/rd
Mrs. Lucy Douglas
Page 2
April 6, 20xx
Nevertheless, since we do not keep ashtrays and wastepaper baskets in stock, you will
receive them next Monday. We have instructed our supplier to deliver them to you himself
or to send them to you directly. If the impending postal strike becomes a reality, we will
have these items sent by special courier at no expense to you. You are a valuable customer,
and we do not want you to be penalized because of our stocking policy.
We hope the enclosed information is satisfactory; if you need more details, please get in
touch with us.
Very truly yours,
Paul Parker
Order Department
PP/rd
© SOFAD
C.29
Willis 2 (Exemple de réponses)
FOURNITURE WILLIS LTÉE
459, rue Andreas
514 123-0923
April 2, 20xx
Mr. Dave Harris
Blackburn inc.
3934, boul. Westmount
Montréal (Québec) H2T 8R7
Dear Mr. Harris:
Subject: Information for new account
In your letter of March 30, you inquired about our ordering procedures, discounts,
return policy, and credit terms. I am pleased to send you this information.
Our ordering policy is very simple and easy to use. It is, as they say, “user-friendly.” First
of all, please fill out the customer application form I attached. Notice that it is not even a
full page. Other companies require seemingly endless reams of paper. You then fill out the
order forms enclosed following the steps clearly indicated in large, red numbers. The
orders can be placed any time by mail, telephone, fax or electronic mail. We even have
someone who can take orders on the weekends and holidays. We guarantee our shipments
within 5 days, not just 5 working days like other companies.
Concerning our credit terms, we give a 30-day payment delay to all our customers, and
after establishing a good credit record with us, we extend that to 60 days. However, if you
pay within 10 days, we will give you an additional 5-percent rebate on our corporation
rates on the enclosed price list. You will not find such terms anywhere.
. . . /2
C.30
© SOFAD
Mr. Dave Harris
-2-
April 2, 20xx
We look forward to doing business with you and we will give your order all the
attention it deserves. Please call me if you have any questions.
Sincerely yours,
Paul Parker
Order Department
PP/rd
Enclosures 3
Exercice 4.14 Insérer les virgules aux bons endroits
1. We feel that we have a reliable system to fill out orders , but there are still improvements to
be made.
2. The large influx of visitors , the major infrastructure projects , and the potential for
increased retail sales are only a few examples of the impact of the Olympic Games.
3. Would you please confirm some information about an employee , Mrs. Colleen Morton ,
who worked for you five years ago?
4. This is an excellent Chinese restaurant! (Aucune virgule)
5. This system is fully guaranteed five years , parts and service.
6. On July 21 , we sent you an order for ten gift baskets filled with fruit , cheese , cookies and
nuts.
7. If you have financial difficulties , we will accommodate you.
8. As you can see , sales have dramatically improved since July.
9. The travellers arrived from their journey hot , tired , and discouraged. (La dernière virgule
est facultative.)
10. You had better start looking for a part-time job , or you won’t have enough money for your
studies.
© SOFAD
C.31
Exercice 4.15 Insérer la ponctuation dans une lettre
MOBILIER DE BUREAU PLUS
889, boulevard Industriel
Granby (Québec) J6R 5W2
Téléphone : 450 123-3636
June 5 , 20xx
Mr . Thomas Green
89 East Cost Drive
Sudbury , Vermont 45962
ÉTATS-UNIS
Dear Mr. Green :
Thank you for your inquiry about our office furniture . In the enclosed catalogue you will find
a large selection of new products .
This year we feature more than 30 models of ergonomic chairs . In addition , you get the same
quality products , good value , and super service that Mobilier de Bureau Plus has offered for
more than 50 years . And , as usual , you get our money-back satisfaction guarantee .
If you order before June 30 , you get something more : a $100 savings on your total order . Just
enclose the coupon from the catalogue with your order and we will deduct $100 from your
invoice .
If you wish to order by telephone , call our toll-free number , 1 800 123-3636 , Monday
through Friday , from 9 a . m . to 9 p . m .
We look forward to serving you .
Sincerely yours ,
Albert Durand
Sales and Marketing Manager
AD / xx
C.32
© SOFAD
Exercice 4.16 Utiliser des majuscules
A pril 26, 20xx
URGENT
M s. M agali W oodstock
P urchasing M anager
W oodstock F ashions
5678 M ain S treet
E dmunston ( N ew B runswick) L 7 T 4 U 8
D ear M s. W oodstock:
S ubject: P roblem with order 564-895
T hank you for your letter of A pril 24, 20xx concerning the delivery of the wrong size
dresses.
Y ou are right. I t was our mistake that you received size 6 instead of size 12 that you had
ordered. W e have already sent the right merchandise which you should receive before
next F riday, just in time for your M other’s D ay event.
W e feel that we have a reliable system to fill out orders, but there are still improvements
to be made.
W e are sorry for any inconvenience this may have caused you, and I hope this incident
will not jeopardize our business relationship.
S incerely yours,
S amuel R eilly
S ales M anager
SR/xx
© SOFAD
C.33
Exercice 4.17 Abréger les mots
1. NY
10. R.R.
19. Sept.
11. St.
20. qty.
3. e.g.
12. MB
21. FL
4. PST
13. lb.
22. Ave.
5. R.S.V.P.
14. NSF
23. etc.
6. BC
15. MP
24. dept.
7. Apt.
16. Dr.
25. GST
8. CT
17. min.
9. sq. in.
18. mm
2.
m2
Exercice 4.18 Écrire correctement des nombres
1. I worked for six years in Toronto.
2. I am enclosing 20 catalogues, 5 order forms and 1 price list.
3. Please accept this $30 gift certificate.
4. Please note that we have applied our special 2% discount. (Aucun changement)
5. Please send us the right chairs before November 15.
6. Please note that your next appointment is scheduled for 8 a.m.
7. A 15% discount is applied to orders of five boxes and more.
8. We received only size 37 instead of sizes 37, 38 and 39 that we ordered.
9. Her exact age is 24 years and 4 months.
10. Payment is net 30 days. (Aucun changement)
C.34
© SOFAD
Exercice 4.19 Corriger des phrases
1. The 4th annual sales meeting will be held on August 4 in Drummondville, Québec.
2. The person who spoke at the meeting in Ottawa was Dr. Gisèle Bonneau.
3. Have you read the article “Better Business” in last week’s edition of the Globe and Mail?
4. The new officers are as follows: Ronald Perron, President; Simone Marine, Vice-President;
and Raymond Bonsecours, Treasurer.
5. The marketing budget for next year (see Table 3 on page 4) is 5% of estimated sales.
6. By paying cash, you will be eligible for a 10% discount.
7. Can you meet with us at 10:30 a.m. on Wednesday, October 2 at the Sheraton Hotel?
8. Two applicants, namely Vicky Simpson and Karim Dorset, are being considered for the
position in the West Coast office.
9. The Chairman did not make the speech; he left it up to the Communications Manager.
10. The price of the calculator-style keyboards is $230.45 plus GST and PST.
© SOFAD
C.35
Chapitre 5 – Lettres d’affaires pour plusieurs occasions
Exercice 5.1
Créer un modèle de plan
Votre plan imprimé doit ressembler à la figure 5.1 du guide d’apprentissage.
Exercice 5.2
Organiser son travail
Référence(s)
Numéro de dossier : 345-567
Lieu et date
June 11, 20xx
Mentions spéciales
Vedette
Mr. Bob Smith
John Smith and Bros.
1290 Young Street
Toronto (Ontario) H7R 1D2
Appel
Dear Mr. Smith:
Objet
Overdue account
Introduction
Compte de 3 860 $ en souffrance de 60 jours au 31 mai.
Développement
– Explication des intérêts mensuels de 2 % sur les montants
en souffrance.
– Demande de paiement.
Conclusion
Incitation à payer en partie ou en totalité dans les prochains
jours.
Salutation
Yours truly,
Nom et titre du signataire
Marielle Lemieux
Directrice du crédit
Initiales d’identification
ML/xx
Pièce(s) jointe(s)
Copie conforme
Post-scriptum
C.36
© SOFAD
Temps estimé
45 minutes
Termes à traduire
Exemples :
État de compte
Souffrance
Intérêts mensuels
Heure de début
Heure de fin
Temps alloué à la tâche
Différence entre le temps estimé
et le temps réel
Exercice 5.3
Rédiger une lettre avec tableau
Référence(s)
Lieu et date
June 17, 20xx
Mentions spéciales
Vedette
Mr. Brian Simpson
Interior Designs, Ltd.
433 Ridgeway Drive
Springfield, MA 70390
ÉTATS-UNIS
Appel
Dear Mr. Simpson:
Objet
Introduction
– Reference to the request for information.
– Reassure Mr. Simpson of the quality of our
products and service.
© SOFAD
C.37
Développement
– Quotation in table form: quantity, description, unit
price.
• 1 network central unit: $4569;
• 9 computers, 75MHz, 27-inch monitor: $500
each;
• 9 DVD drives: $100 each;
• 1 600 GB hard drive: $150;
• Installation: $350;
– Total price of equipment.
– Prices are in Canadian dollars.
– Taxes are not applied to sales in United States.
– Customs duty of 15 percent will be added to the
invoice.
– Guarantee: one year on parts and labour.
– Software supplied with the network: Windows 7.
Conclusion
– Installation can be done next week.
– Please call for more information or to place the
order.
Salutation
Truly yours,
Nom et titre du signataire
Gregory Taylor
President
GT/xx
Pièce(s) jointe(s)
Copie conforme
c.c.: Mr. Paul Donahue, Sales Manager
Post-scriptum
C.38
© SOFAD
CARLSON INTERNATIONAL
8330, rue Wellington, bureau 550
Sherbrooke (Québec) V6Y 6L8
Téléphone : 819 123-5454
Our reference: 522
June 17, 20xx
Mr. Brian Simpson
433 Ridgeway Drive
ÉTATS-UNIS
Dear Mr. Simpson:
Subject: Quotation for computer network
We would like to thank you for writing to us about your computer network needs. We
will do our best to provide quality products and service.
Here is the information you requested:
QUANTITY
DESCRIPTION
1
Network central unit
9
UNIT PRICE
TOTAL
$4 569
$4 569
Computers, 75MHz, 27-inch monitor
500
4 500
9
DVD drives
100
900
1
600 GB hard drive
150
150
Installation
350
350
TOTAL
$10 469
. . . /2
© SOFAD
C.39
Mr. Brian Simpson
-2-
June 17, 20xx
Please note the following:
•
•
•
•
•
Prices are in Canadian dollars.
Taxes are not applied to sales in the United States.
Customs duty of 15 percent will be added to the invoice.
The guarantee is one year on parts and labour.
The network comes with the following software: Windows 7.
If you wish, installation can be done next week; please phone me if you need more
information or to place your order.
We look forward to hearing from you.
Truly yours,
Gregory Taylor
President
GT/xx
c.c.: Mr. Paul Donahue, Sales Manager
(Un ✓ est ajouté sur la copie de M. Donahue seulement)
Carlson International
Bureau 550
8330, rue Wellington
Mr. Brian Simpson
433 Ridgeway Drive
ÉTATS-UNIS
C.40
© SOFAD
Exercice 5.4
Rédiger une note de style déductif
Destinataire
Mrs. Marjorie Bouvier, Vice-President of Marketing
Signataire
Garry Stuntman, Vice-President of Sales
Date
June 11, 20xx
Objet
Fall advertising campaign
Introduction
Need for a 10-percent increase in the fall advertising budget.
Développement
Facts that support this argument:
• Sales are always higher when products are advertised at
this time of the year.
• Last year, a strong advertising campaign resulted in
spectacular sales.
• Advertising will inform the public about our two new,
competitively priced products.
Conclusion
For more information, please contact me, preferably in the
morning.
Référence(s)
Our reference: 561
© SOFAD
C.41
DENNISON INC.
MONTRÉAL
– SHERBROOKE – QUÉBEC – DRUMMONDVILLE
MEMO
TO:
Mrs. Marjorie Bouvier, Vice-President of Marketing
FROM:
Garry Stuntman, Vice-President of Sales
DATE:
June 11, 20xx
SUBJECT: Fall advertising campaign
________________________________________________________________________________
I would like to convince you of the need for a 10-percent increase in the fall advertising budget.
I believe that the following facts support my argument:
• Sales are always higher when advertising efforts are made at this time of the year.
• Last year’s sales were spectacular with a strong advertising campaign.
• The public needs to know more about our two new products, which are offered at a
competitive price.
If you need more information, feel free to contact me, preferably in the morning.
Our reference: 561
C.42
© SOFAD
Exercice 5.6
Rédiger un accusé de réception d’une commande
Référence(s)
Lieu et date
Mentions spéciales
Vedette
Appel
Objet
Introduction
Our reference: 531
April 15, 20xx
BY FAX: 506 123-4545
Mrs. Tammy Ranger
Muller Inc.
2345 Allan Drive
New Castel (Nouveau-Brunswick) N2R 3T7
Dear Mrs. Ranger:
Your order no. 236 for Trend Photocopier
– Remerciements pour la commande.
Développement
– Réception de la marchandise dans deux jours par Rapide
Livraison.
– Photocopieur Trend commandé discontinué.
Conclusion
– Avons en stock deux modèles similaires avec caractéristiques
semblables, soit : le Trianon AP-123 à 1299 $ et le Dianon 12-345
à 1259 $. Termes de crédit normalement 30 jours, mais possibilité de paiements différés pour le photocopieur.
– Nous faire connaître leur décision le plus tôt possible.
Salutation
Signature
– Invitation à communiquer avec nous s’il y a des questions.
Truly yours,
Henry Samson
Delivery Department
HS/xx (vos initiales)
Pièce(s) jointe(s)
Copie conforme
Post-scriptum
Aucune enveloppe à produire puisque l’envoi se fait par télécopieur.
C.44
© SOFAD
UNIVERSAL
2645, boulevard Grande-Allée
Québec (Québec) G2R 2K8
Téléphone : 418 123-4568 — Télécopieur : 418 123-4569
Our reference: 531
April 15, 20xx
BY FAX: 506 123-4545
Mrs. Tammy Ranger
Muller Inc.
2345 Allan Drive
New Castel (Nouveau-Brunswick) N2R 3T7
Dear Mrs. Ranger:
Subject: Your order no. 236
Thank you for your order of April 12. You will receive it within two days since we sent
the merchandise by Rapide Livraison this morning.
Nevertheless, the Trend photocopier ordered will not be part of the shipment because the
model is not available, and the company does not produce it anymore. In spite of this, we
have on hand similar photocopiers made by Trianon AP-123 ($1299) and Dianon 12-345
($1259) which have the same basic characteristics. Our terms are usually net 30 days for
any order, but for the photocopier, you can take advantage of deferred payments.
Let us know about your decision as soon as possible, and please call if you need further
information.
Truly yours,
Henry Samson
Delivery Department
HS/xx
© SOFAD
C.45
Exercice 5.7
Rédiger un accusé de réception de marchandises
Référence(s)
Lieu et date
Mentions spéciales
Vedette
Appel
Objet
Introduction
Développement
Conclusion
Salutation
Signature
Our reference: 532-02
Mr. Brian Frank
Customer Service
Fournitures Frank ltée
3409, rue Howard
Montréal (Québec) H3R 5T3
Dear Mr. Frank:
Error in shipment
Réception de marchandises en relation avec la commande n° 98
datée du 3 juin.
1er paragraphe : Cinq caisses de papier grand format et dix
cartouches d’encre pour une imprimante
HL-1020 de Triton reçues selon la demande,
mais le papier à lettre (dix caisses) est troué.
2e paragraphe : Demande d’échange du papier à trois trous
contre du papier non troué. L’échange se fera
lorsque votre service de livraison passera.
Remerciements pour les bons services et attente d’une réponse.
Truly yours,
Lucy St. James
Purchasing Department
LSJ/xx
Pièce(s) jointe(s)
Copie conforme
Post-scriptum
C.46
© SOFAD
ST. JAMES OFFICE EXPERT
3092, boulevard René-Lévesque
Téléphone : 514 123-7878
349 Sussex Street
Ottawa, Ontario M2R 5T3
Telephone: 613 123-4678
Fax: 613 123-4679
Mr. Brian Frank
Customer Service
3409, rue Howard
Dear Mr. Frank:
Subject: Error in shipment
We received your order form no. 98 made on June 3.
The five boxes of legal format paper and the ten ink cartridges for a Triton HL-1020 printer are
fine. However, a mistake occured because we asked for ten boxes of plain letter format paper,
and we got three-hole paper.
Since we do not use this paper, we would like to exchange the unneeded paper for the type
ordered. Can your delivery man pick it up when he brings the paper we ordered?
We want to thank you for your services, and we look forward to hearing from you soon.
Truly yours,
Lucy St. James
Purchasing Department
LSJ/xx
© SOFAD
C.47
St. James Office Expert
3092, boulevard René-Lévesque
Mr. Brian Frank
Customer Service
3409, rue Howard
C.48
© SOFAD
Exercice 5.9
Composer une lettre de demande de renseignements
Référence(s)
Lieu et date
Mentions spéciales
Vedette
Appel
Objet
Introduction
Développement
Conclusion
Salutation
Signature
Pièce(s) jointe(s)
Copie conforme
Post-scriptum
C.50
Our reference: 214
July 30, 20xx
CONFIDENTIAL
Mr. Stanley York
Personnel Manager
Sparkes Computer Services Inc.
8734 Wray Street
Regina (Saskatchewan) D3H 7T2
Dear Mr. York:
Request for references
Demande de renseignements sur Mme Judy Roberts puisqu’elle a
postulé pour un poste similaire à celui occupé chez vous
(technicienne en informatique).
Elle a réussi toutes les épreuves et entrevues et nous avons deux
candidats intéressants en lice. Avant de prendre une décision
finale, nous aimerions avoir des références sur le rendement et
les qualités de la candidate.
Attente d’une réponse rapide
Assurance de confidentialité
Cordially yours,
Philippe Dawson
Personnel Manager
PD/xx (vos initiales)
© SOFAD
COMPUTRIX
10220, boul. Côte-des-Neiges
Montréal (Québec) H2B 2R6
Téléphone : 514 123-3439
Our reference: 214
July 30, 20xx
CONFIDENTIAL
Mr. Stanley York
Personnel Manager
Sparkes Computer Services Inc.
8734 Wray Street
Regina (Saskatchewan) D3H 7T2
Dear Mr. York:
Subject: Request for references
We would like to get some information about Mrs. Judy Roberts who used to work for
your company as a computer technician. Mrs. Roberts applied for the same job at our
company, and she gave your name as a reference.
As a result of her success in our company’s tests and interviews and since we have two
interesting candidates both able to fill the position, we would like to have your evaluation of
her skills and qualities before making our final decision.
We await your speedy reply, and we assure you that your reply will be strictly
confidential.
Cordially yours,
Philippe Dawson
Personnel Manager
PD/xx
© SOFAD
C.51
Exercice 5.11 Transcrire et disposer une lettre de refus
MOORE ET ASSOCIÉS
880, rue Broadway, bureau 100
Sherbrooke (Québec) L5M 7Y9
Téléphone : 819 123-3352
September 13, 20xx
XPRESSPOST
Mr. John Turner
9850 Plymouth Street
Chicago, IL 90012
ÉTATS-UNIS
Dear Mr Turner:
We received your letter dated September 9 asking for a complete refund regarding your
purchase of an air conditioning unit model R 56.
We are sorry to inform you that your request does not qualify for our 90-day complete refund
policy. If there is a problem with this unit, we will be glad to send our technicians to repair it.
Please accept our apologies, and feel free to let us know how we can be of any help.
Yours truly,
Angela Pullman
Customer Service Manager
AP/xx
© SOFAD
C.55
Exercice 5.13 Rédiger une réponse défavorable à une demande
de renseignements (courriel) 1
Références
Lieu et date
Mentions spéciales
Vedette
Audrey Darby < [email protected] >
Appel
Dear Ms. Darby:
Objet
Réf.1: Order GH-145-12
Introduction
Thanks for e-mail.
Impossible to give discount on articles.
Développement
Dates of our special offers are never extended.
New discounts have already been fixed for August.
Conclusion
Assurance that the order will be sent as soon as confirmation is
received.
Salutation
Sincerely,
Signature
(Your name)
Administrative Clerk
Pièces jointes
Copie conforme
Diana Murphy < [email protected] >
Post-scriptum
1. Si vous cliquez sur l’icône « Répondre » dans le courriel reçu de Mme Darby, l’objet s’affichera automatiquement
comme indiqué. Si vous utilisez une version anglaise du courriel électronique, il affichera probablement « Re: » au
lieu de « Réf. »
© SOFAD
C.59
TO:
Audrey Darby < [email protected] >
C.C.:
Diana Murphy < [email protected] >
SUBJECT:
Re: Order GH-145-12
Dear Ms. Darby:
Thank you for your e-mail concerning your recent order. Unfortunately, we are unable to
grant a discount on the articles requested.
We do not extend the dates of special offers because new discounts are offered at the
beginning of each month and have already been fixed for August.
We will be pleased to send you the articles in question at the regular price as soon as we
receive your confirmation.
Sincerely,
(Votre nom)
Administrative Clerk
Tel.: 819 123-5454
Exercice 5.14 Transcrire et disposer une réponse négative à une invitation
La présentation de votre lettre doit ressembler à la figure 5.21 du guide d’apprentissage.
C.60
© SOFAD
Exercice 5.16 Rédiger une lettre de vente
Référence(s)
Lieu et date
Mentions spéciales
Vedette
Appel
Objet
Introduction
Développement
Our reference: 511
May 1, 20xx
Mr. Denis McGee
5362 Mayfair Avenue
Brandon (Manitoba) N5F 9B2
Dear Mr. McGee:
Who would not want a cool house all summer long?
Reference to research that shows how air conditioning
contributes to the health and the well-being of the family.
– We are now offering the new Climatex BC-T home air conditioner, ideal for every type of home.
– Details of its characteristics:
• portable: the hot-air-return duct can be installed on any
type of window;
• 10 000 BTU capacity: air conditions a 600-square-foot
surface;
• economical: provides a low $0.55-a-day
electricity cost;
• price: $695, and free delivery.
– Brochure is enclosed.
– We can come to your home and give free estimate of installation charges.
– Invitation to visit our stand at the Modern Homes Exhibition
in Brandon, May 20-25, 20xx.
– All our home and office air conditioning systems will be on
display.
Conclusion
Salutation
Signature
Pièce(s) jointe(s)
Copie conforme
Post-scriptum
C.64
– Our representatives will be pleased to give more information
and discuss your personal needs.
– Request for action.
– Call us right away for delivery before May 31, 20xx.
Sincerely yours,
Patrick Barrière
Sales Representative
PB/xx
Enclosure
© SOFAD
CLIMATEX INC.
12345, rue Bellevue
Sherbrooke (Québec) J2G 5K8
Téléphone : 819 123-5454
Our reference: 561
May 1, 20xx
Mr. Denis McGee
5362 Mayfair Avenue
Brandon (Manitoba) N5F 9D2
Dear Mr. McGee:
Who would not want a cool house all summer long?
Our research shows that air conditioning promotes a healthier and more enjoyable life. You
are certainly concerned about the health and welfare of your family.
We are now offering the new Climatex BC-T home air conditioner, which is ideal for every
type of home. Here are some of its characteristics:
• portable: the hot-air-return duct can be installed on any type of window;
• 10,000 BTU capacity: air conditions a 600-square-foot surface;
• economical: provides a low $0.55-a-day electricity cost;
• price: $695, and free delivery.
. . . /2
© SOFAD
C.65
Mr. Denis McGee
Page 2
May 1, 20xx
We are enclosing a brochure illustrating this new air conditioner and giving full details of its
many advantages. We will be pleased to visit your home and make a free estimate of
installation costs, if you wish so.
We would also like to invite you to visit our stand at the upcoming Modern Homes Exhibition
in Brandon, from May 20 to 25, 20xx, where we will be displaying all our home and office air
conditioning systems. Our representatives will be there to give more information and discuss
your personal needs.
You are holding in your hands the offer you have been waiting for. Why wait for a better one?
Call us now for delivery of the Climatex BC-T air conditioner before May 31, 20xx.
Sincerely yours,
Patrick Barrière
PB/xx
Enclosure
Climatex inc.
12345, rue Bellevue
Sherbrooke (Québec)
J2G 5K8
Mr. Denis McGee
5362 Mayfair Avenue
Brandon (Manitoba) N5F 9D2
Exercice 5.17 Transcrire et disposer une lettre de relations publiques
Le résultat de votre lettre doit ressembler à la figure 5.25 du guide d’apprentissage.
C.66
© SOFAD
Exercice 5.20 Répondre à une réclamation justifiée
Référence(s)
Lieu et date
June 2, 20xx
Mentions spéciales
Vedette
Mr. Frank Sutton
665 Morton Street
Vancouver (Colombie-Britannique) V2D 5S6
Appel
Dear Mr. Sutton:
Objet
Error in billing
Introduction
– Reference to customer’s letter of May 25.
– Difference of $538 between the price of items ordered and the
amount invoiced.
– We have checked our records and the quotation taxes.
Développement
– The customer is right and we apologize.
– A corrected invoice for $4500 is enclosed.
– Please disregard the previous bill for $5038.
– Customer will be granted a 5-percent discount on next order.
– Ask customer to enclose a copy of this letter with the next
order.
Conclusion
– Make apologies.
– Reassure customer that we wish to continue our good business relations.
Salutation
Truly yours,
Signature
Gregory Taylor
President
GT/xx
Pièce(s) jointe(s)
Enclosure
Copie conforme
Mr. Michel Laliberté, Sales Representative
Ms. Jacinthe Leblanc, Accounting Department
Post-scriptum
© SOFAD
C.73
Téléphone : 819 123-5454
June 2, 20xx
Mr. Frank Sutton
665 Morton Street
Dear Mr. Sutton:
Subject: Error in billing
This letter is in reference to the one we received from you dated May 25 concerning a
billing problem. You called our attention to a difference of $538 in the total price of the
items you ordered and the amount shown on the invoice. We checked our records and
the quotation to see where the error was made.
You are right about the mistake, and we are very sorry it happened. It was made
unintentionally; such mistakes do happen, and all we can do is apologize and correct the
error. Please find enclosed the corrected invoice to show the amount of $4500 plus taxes
instead of $5038. Please disregard the previous bill, and we hope this unfortunate
incident will not damage our good business relations. To show you our good faith, we
will grant you a 5-percent discount on your next order. Simply enclose a copy of this
letter with that order.
. . . /2
C.74
© SOFAD
Mr. Frank Sutton
-2-
June 2, 20xx
We sincerely hope we have settled this matter to your satisfaction. We look forward to
your next order so that we can reassure you of the quality of our services.
Truly yours,
Gregory Taylor
President
GT/xx
Enclosure
c.c.: Mr. Michel Laliberté, Sales Representative
Ms. Jacinthe Leblanc, Accounting Department
Bureau 550
Mr. Frank Sutton
665 Morton Street
© SOFAD
C.75
Exercice 5.21 Répondre à une réclamation injustifiée
Référence(s)
Lieu et date
June 13, 20xx
Mentions spéciales
Vedette
Mr. Anthony Wilson
8877 Dundas Street
Vancouver (Colombie-Britannique) V4J 3S9
Appel
Dear Mr. Wilson:
Objet
Guarantee on washing machine
Introduction
– Reference to letter of June 7 concerning guarantee on washing
machine GK-76-V.
– We cannot repair it free of charge.
Développement
– Guarantee expired over one year ago.
– Machine was purchased at Super Kangaroo Shopping Centre
and the extended guarantee was refused.
– We can repair machine at going rates.
– If customer can prove that the machine is still under guarantee, we will repair it free of charge.
– Customer must send copies of such proof.
– We are sure of our investigation but are willing to hear his
case.
Conclusion
If customer decides not to repair the washing machine, he could
consider buying a new, improved model with a one-year
guarantee that can be extended for two years at a small charge.
Salutation
Sincerely yours,
Signature
Gregory Taylor
President
GT/xx
Pièce(s) jointe(s)
Copie conforme
Mr. Jim Osborne, Sales Manager
Post-scriptum
C.76
© SOFAD
Téléphone : 819 123-5454
June 13, 20xx
Mr. Anthony Wilson
8877 Dundas Street
Dear Mr. Wilson:
Subject: Guarantee on washing machine
In reference to your letter of June 7, 20xx, concerning the guarantee on your washing
machine GK-76-V, we are sorry to inform you that we cannot repair it free of charge.
According to our files, your machine is no longer covered by the guarantee that expired
over a year ago. You bought the washing machine at the Super Kangaroo Shopping
Centre and it is indicated in your file that you refused the extended guarantee. We would
be happy to repair the machine according to our going rates.
Were you able to show that your washing machine is still under guarantee, despite our
records, we will be pleased to repair it free of charge. If you have such proof, please send
me copies, and I will check again and let you know what I find. We are pretty sure of our
previous investigation, but no one is perfect. Please be assured that we are willing to hear
your case.
. . . /2
© SOFAD
C.77
Mr. Anthony Wilson
-2-
June 13, 20xx
If for some reason you decide not to repair your washing machine, do consider our new and
improved model that has a one-year guarantee that you can extend for two years at a small
charge.
Sincerely yours,
Gregory Taylor
President
GT/xx
c.c.: Mr. Jim Osborne, Sales Manager
Bureau 550
Mr. Anthony Wilson
8877 Dundas Street
Vancouver (Colombie-Britannique)
V4J 3S9
C.78
© SOFAD
1
TO:
Brenda Delaney < [email protected] > 1
SUBJECT:
Job application – advertisement in The Journal, June 8, 20xx
ATTACH:
Letter presentation.docx
Résumé.docx
Dear Ms. Delaney:
I would like to apply for the position of secretary advertised in The Journal of June 8.
I am very interested in this kind of challenge and I believe I have all the necessary
qualifications for the job.
I am attaching my letter of presentation and résumé (files in Word 2007). I hope to have the
opportunity to discuss my application with you during an interview.
Truly yours,
(Your name)
(Your telephone number)
1. Si Brenda Delaney faisait partie de vos contacts, vous pourriez taper son nom dans la zone « TO »; son adresse de
courriel serait alors inscrite automatiquement pendant que vous tapiez. Mais étant donné qu’elle ne fait pas partie
de vos contacts, vous pourriez l’y ajouter ou encore, inscrire seulement son adresse de courriel :
[email protected] dans la zone « TO ».
C.82
© SOFAD
PEARLESS INTERNATIONAL
889, rue Garden
Sherbrooke (Québec) V5F 6L2
Téléphone : 819 123-6879 — Télécopieur : 819 123-6880
Our reference: 152
June 10, 20xx
PERSONAL
Mr. Stephen Mackenzie
Canadian Flowers Ltd.
211 Rainbow Blvd.
Dear Stephen,
I would like to congratulate you for the 20xx Businessman’s Award given to you by the
Vancouver Chamber of Commerce.
I remember our college years when you were already an outstanding entrepreneur.
This award rightfully acknowledges your hard work and dedication within the
Vancouver business community.
All my best wishes for the years to come.
Sincerely,
Martha Grant
Vice-President
MG/xx
C.86
© SOFAD
Pearless International
889, rue Garden
Sherbrooke (Québec) V5F 6L2
PERSONAL
Mr. Stephen Mackenzie
Canadian Flowers Ltd.
211 Rainbow Blvd.
Exercice 5.26 Rédiger une lettre de remerciement
Référence(s)
Our reference: 153
Lieu et date
June 7, 20xx
Mentions spéciales
Vedette
Mr. Walter Hoyt
Manchester and Hoyt, Attorneys
8877 Dundas Street
Appel
Dear Mr. Hoyt:
Objet
Introduction
Thanks for his conference at the Canadian Manufacturers’
Symposium on May 20, 20xx.
Développement
– His participation greatly contributed to the success of the
symposium.
– His sense of humour and vision of the Canadian legal system
were appreciated by all.
Conclusion
– We were honoured by his presence.
– We hope he will be able to participate in next year’s symposium.
Salutation
Sincerely yours,
Signature
Gregory Taylor
President
GT/xx
Pièce(s) jointe(s)
Copie conforme
Post-scriptum
© SOFAD
C.87
Téléphone : 819 123-5454
Our reference: 153
June 7, 20xx
Mr. Walter Hoyt
8877 Dundas Street
Vancouver (Colombie-Britanique) V4J 3S9
Dear Mr. Hoyt:
On behalf of my colleagues, I would like to express my profound gratitude for your
conference at the Canadian Manufacturers’ Symposium on May 20, 20xx.
Your participation greatly contributed to the success of the symposium. Indeed, your
sense of humour and vision of the Canadian legal system were greatly appreciated by all
present.
We were greatly honoured to have you as a guest speaker and sincerely hope that you
will be able to join us at next year’s symposium.
Sincerely yours,
Gregory Taylor
President
GT/xx
C.88
© SOFAD
Bureau 550
Mr. Walter Hoyt
8877 Dundas Street
© SOFAD
C.89
Chapitre 7 – Révision de textes anglais
Exercice 7.1 Corriger une lettre
Communications Harry Ford
444, rue Desmond
Saint-Jean (Québec) B6D 1S2
450 123-2525
courriel : [email protected]
June 8, 20xx
Mrs. Betty Hancock
Prestige Communications
9900 Westlake Avenue
Dartmouth (Nouvelle-Écosse) D6L 9T5
Dear Mrs. Hancock:
Subject: Credit references
We have just received an application for credit from Shady Pines Ltd. which gives your
name as a reference.
We would appreciate your answering a few questions about this customer:
1. How long have you done business with him?
2. What are the credit terms currently allowed?
3. What are your comments about the reliability of the applicant?
We would appreciate your attention to this matter, and we hope for a prompt response by
e-mail at the address at the top of the letter.
Sincerely yours,
John W. Harbour
John W. Harbour
Credit Manager
JWH/er
(Les corrections sont soulignées en double.)
© SOFAD
C.95
Exercice 7.2 Corriger une lettre
MOORE ET ASSOCIÉS
880, rue Broadway, bureau 100
Sherbrooke (Québec) L5M 7Y9
Téléphone : 819 123-3352
February 16, 20xx
Mrs. Jenny Cunnigan
Fleuriste Yvonne
9906, rue King Ouest
Sherbrooke (Québec) J1G 3H9
Dear Mrs. Cunnigan:
Subject: Your credit application
We would like to thank you for your credit application of February 11. After checking
your references, we are sorry that we cannot grant the credit you asked for.
The information we received from the credit bureau is not compatible with our credit
policy. It seems you had problems with two of the references you provided.
It will be possible to reconsider your application in the future. In the meantime, we would
like to establish a good business relationship.
Regards,
Margaret Gallager
Margaret Gallager
Sales Manager
MG/bj
C.96
© SOFAD
Exercice 7.3 Corriger une lettre de deux pages
JAMIESON SÉCURITÉ SUPÉRIEURE INC.
4670, rue Perle
Chicoutimi (Québec) J8M 6G8
Téléphone : 418 123-6767
[email protected]
September 20, 20xx
Mrs. Dana Scully
Livingston Office Supplies
177 North Avenue
Toronto (Ontario) L7M 4G6
Dear Mrs. Scully:
Subject: Quotation
We would like to thank you for writing to us about your security needs. We appreciate
your interest in our company, and we will do our best to provide the best products and
service.
After analyzing your situation, we make the following proposal for a unique and reliable
security system. Feel free to let us know your opinion about it.
Ref. number
CU-012
SS-76
DS-87
WS-8743
Description
Central unit
Infrared sensor
Door sensor
Window sensor
Installation
Monthly fee
Quantity
1
17
5
6
Unit price
$1225.00
80.00
55.00
45.00
450.00
36.00
This system is fully guaranteed for five years, parts and service. The monthly fee covers the
connection to our nearest office.
. . . /2
© SOFAD
C.97
Mrs. Dana Scully
-2-
September 20, 20xx
You can communicate with the following two customers in your area to get more
information on our products:
K-Mart, 3477 Madison Avenue
Vandenberg Supplies, 88 Stanley Drive
We hope to hear from you soon.
Truly yours,
Laura Davis
Laura Davis
LD/hw
C.98
© SOFAD
Exercice 7.4 Corriger une lettre de deux pages
JAMIESON SÉCURITÉ SUPÉRIEURE INC.
4670, rue Perle
Chicoutimi (Québec) J8M 6G8
Téléphone : 418 123-6767
[email protected]
January 10, 20xx
Mr. Ron Kennedy
Chief Executive Officer
Parker and Sons
77 South Avenue
Toronto (Ontario) L7M 4G6
Dear Mr. Kennedy:
Subject: Sales for 20xx
As promised, here are the monthly sales and variations for last year. These are preliminary
numbers, but they are sufficiently accurate for this first report.
Month
January
February
March
April
May
June
July
August
September
October
November
December
Sales
$ 114 550
128 670
132 100
147 880
165 665
188 130
201 455
212 330
224 540
219 445
217 320
207 650
Variation
+ 1.2%
+ 2.2%
- 0.7%
+ 3.7%
+ 5.6%
+ 6.6%
+ 8.4%
+ 10.6%
+ 9.6%
+ 9.0%
+ 8.7%
+ 9.5%
. . . /2
© SOFAD
C.99
Mr. Ron Kennedy
-2-
January 10, 20xx
As you can see, sales have dramatically improved since July. The effect of advertising
shows great results. Sales are really getting a boost in dollars and in percentage variation
from the last year.
It will be interesting to watch for the results of other branches in order to have a global
picture of the advertising effect.
We hope these results are satisfactory. In the meantime, final results should be available
before the end of the month.
We hope to hear from you soon.
Truly yours,
Laura Davis
Laura Davis
Sales Manager
LD/ls
C.100
© SOFAD

01-Corrigé exercices

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