GSB 531 Small Business - University of Bridgeport

TCMG 505/MGMT 632 – 6R1 – Global Program & Project Management
University of Bridgeport – TM/MGMT Programs
Fall 2013 Semester – Thursday, 6:15PM - 8:45PM – 8/29/13 – 12/12/13
Location: Mandeville Hall Room 318
Dr. Mike Lohle, PMP; 203-770-3854; email:[email protected];
Office Hours: On request, preferred scheduled in advance or on weekends.
COURSE SYLLABUS
Course Description:
The rapid growth in the use of program and project management processes, techniques, tools
and disciplines to successfully initiate, plan, manage, control and implement a broad range of
both strategic enterprise wide programs and limited scope projects has gained significant
momentum at all levels of an organization on a global basis. Program and Project Management
(PM) provides organizations with the ability to plan, implement, and control the successful
completion (on time, on budget, within scope, with high quality and to the customer’s satisfaction)
of a variety of programs and projects such as: development of new products, design and
installation of information systems, networks and e-commerce solutions, construction programs,
mergers and acquisitions and other initiatives as well as improve ways by which it manages its
people, resources, facilities, budgets, customers, sponsors and vendors.
This course is a practitioner’s course in PM. It stresses the concepts of project life cycles,
executive sponsorship, PM leadership styles, effective PM team building, risk assessment and
mitigation, managing expectations (of the client/customer, management and the project team),
vendor (outsourcing – domestic and international) management, contingency planning,
program/project metrics and governance.
The teaching approach consists of lectures, case studies, team projects, class readings, a review
of current events relating to PM, an individual research paper and the use of Microsoft MS Project
2007 on computers in the School of Engineering computer lab.
Course Objectives (Learning Outcomes):
The objectives of the course are to:
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Provide the student with an understanding of the concepts, processes and tools for managing
programs and projects on time, on budget, within scope, with high quality and the customer’s
satisfaction.
Apply the lessons learned from this course to manage all types of projects.
Examine the role and attributes of the project manager as a leader and team builder.
Investigate and analyze effective techniques for planning and controlling budgets, costs,
schedules and the integration of multi-project outcomes.
Utilize manual and automated project management tools and techniques.
Learn how to apply Microsoft Project 2007 software
Learn program and project best practices.
Course Text and Material:
Meredith, J. R., & Mantel, S. J. (2012). Project management: A managerial approach (8th ed.).
Hoboken, NJ: John Wiley & Sons, Inc.
Handouts should be downloaded from Canvas at: https://bridgeport.instructure.com. The
handouts must be downloaded and brought to the first class in paper form or
electronically on your laptop. A three-ring loose-leaf binder is advisable to hold the materials.
Reference Books
1. Project Management Institute (2013). A guide to the project management body of
rth
knowledge (PMBOK®) (5 ed.), Newtown Square, PA: PMI.
TCMG 505/MGMT 632 – 6R1 – Global Program & Project Management, Fall, 2013 Dr. Mike Lohle, PMP
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rd
2. Project Management Institute (2013). The standard for portfolio management. (3 ed.).
Newtown Square, PA: PMI.
rd
3. Heldman, Kim (2011). Project management jump start (3 ed.). Alamada, CA: Sybex, Inc.
4. Kerzner, Harold (2013). Project management: A systems approach to planning,
scheduling and controlling. Hoboken, NJ: John Wiley & Sons, Inc.
5. Wysocki, Robert (2011). Project management: Traditional, agile, extreme. Hoboken, NJ:
John Wiley & Sons, Inc.
The UB book distribution system is for you to order the books on-line at
http://www.bridgeportbookstore.com or at the UB Book Store in Bridgeport..
Course Requirements:
1. Class Attendance, Participation, Punctuality, Cheating and Plagiarism: Attendance at
each class session is expected. Class lectures complement, but do not duplicate, textbook
information. Together the students and instructor will be creating a learning environment.
Students are expected to be on time for class. A significant portion of your learning will accrue
through the constructive and respectful exchange of each other’s ideas (including mine!) and
search for alternative solutions. You must be actively engaged in class discussions to improve
your thinking and communication skills. Cheating and plagiarism is absolutely unacceptable
in any guise. If I catch you cheating or plagiarizing, I will warn you once. The second
offense will result in an “F” for the course. Cheating and plagiarizing means using the work of
others as your own. Copying homework, using papers from the Internet, any talking or looking
around during exams and allowing others to look at your exam papers are examples of cheating.
Be certain that your travel arrangements do NOT conflict with any of your team or
individual presentations.
2. Preparation, Deadlines and Late Policy: Late assignments will be penalized 20% for each
class day past the deadline. No excuses will be accepted. Don’t wait until the last minute to
print out your assignment. Do not email me late homework assignments. Please submit them
through Canvas.
3. Homework: The syllabus identifies both the oral and written homework assignments. Each
assignment that states “written” should be typed and only one or two pages long. It will be
collected at the end of class so that you may refer to them during class discussions. Homework is
important and represents a key component of your grade.
4. Current News - Each student will be required to bring in and orally review news articles
relating to the topic assigned for the class meeting. These will be collected. Suggested sources
include: Wall Street Journal, New York Times, Business Week, the Economist, Harvard Business
Review, Sloan Management Review, Newsweek, Time, Fortune, Inc, Forbes, Financial Times,
the Internet and other relevant sources.
5. Cases: All students will complete seven (7) written cases (as per class schedule below).
For each assigned case, prepare a 1-2 page typed double-spaced (12 point font) response. Each
case study will require you to:
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Summary -Summarize the key issues and facts of the case
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Questions - Answer the questions associated with the case available on the course
(Canvas) site.
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Recommendations - Make recommendations based on the facts and your
experience
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Lessons Learned - Identify lessons learned
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Identify one question on the case that you would like to have discussed in class
TCMG 505/MGMT 632 – 6R1 – Global Program & Project Management, Fall, 2013 Dr. Mike Lohle, PMP
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* Cases
CASE 1: Chapter 2 – Pan-Europa Foods S.A.
CASE 2: Chapter 4 – The National Jazz Hall of Fame
CASE 3: Chapter 6 – Heublein: Project Management and Control System
CASE 4: Chapter 8 – The Sharon Construction Corporation
CASE 5: Chapter 10 – The Project Manager/Customer Interface
CASE 6: Chapter 11 - Peerless Laser Processors
CASE 7: Chapter 12 – Theater High Altitude Area Defense (THAAD): Five Failures and Counting
(B)
Important: Make sure case format covers all five points above in separate headlines and each
question is answered separately!
6. Team Term Project and Other Projects: During the semester, teams will be formed. Each
team will be responsible for developing a project plan and schedule for a real project. You have to
develop requirements (statement of work), a detailed project plan, WBS, budget and schedule for
a project that you are currently working on, one recently completed, or one that you will be
undertaking in the near future. Projects may be related to your academic program, work
experience or personal. The team project will be presented to the class near the end of the
semester. A more detailed description of the team projects is provided later in the syllabus.
Several smaller projects will be assigned throughout the semester that reinforce s the topics
discussed in class. Projects can include an: IT Project, construction project (e.g. building, tunnel,
bridge, dam, etc.), building a new product, acquiring a company, launching a new TV show, etc.
To receive a high grade, every member of the group must equally participate in the
presentation, its preparation and delivery.
**Team Term Project Assignments (as per class schedule below)
ASSIGMENT 1
A brief proposal of what project will be the basis for the course project. Team-based projects
should include a list of all team members. (1 paragraph)
ASSIGNMENT 2
A detailed description of the project scope of work, including any assumptions. Clearly state
project objectives and scope. (1–2 pages)
ASSIGNMENT 3
— Work breakdown structure.
— List of activities, including estimated duration of each activity (20–40 tasks).
— Budget for each activity (hours for each person and any material costs).
ASSIGNMENT 4
Network diagram of the logical sequence of all activities.
ASSIGNMENT 5
Computer-generated network and schedule using Microsoft Project
ASSIGNMENT 6
TCMG 505/MGMT 632 – 6R1 – Global Program & Project Management, Fall, 2013 Dr. Mike Lohle, PMP
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Make a 15-20 minute presentation of your course project to the class. Use visuals. Submit, in
a report format, a final copy of all documents (assignments) previously submitted and a copy
of the presentation visuals.
7. Individual Term Paper
Each student will select a term paper subject related to project management with the approval of
the professor. Each paper will be doubled spaced in 12 point font and range between 14 to 16
pages. Please spell check and page number your work. Each student is required to orally
summarize his/her term paper in 5 to 7 minutes in class.
All papers must have a table of contents (e.g. introduction, objectives, scope, methodology,
analysis, conclusions and recommendations/implications/lessons learned). Each paper must
have a bibliography, appropriate references and discuss one or more real company examples.
Suggested topics include (All research papers must contain one or more case study of a real
organizations or company):
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Information Technology Project Management – Process and Examples
New Product Development Life Cycle Management - Process and Examples
Develop a Project Plan for Making a Movie
Analyze the Do’s and Don’ts of World Class Project Management Organizations with 3 to 4
Examples
Analyze the Best Practices in Program Management (not Project Management) with 3 to 4
Examples including Organization, Processes, Tools, Integration, Metrics, etc.
Mergers and Acquisitions – Pre and Post Integration - Process and Examples
Construction Projects - Process and Examples
Best Practices in Program Management (Managing Multiple Interrelated Projects)
Projects and Teams – How to Get the Best Work Out of Teams
A Project Audit of a Project in Your Company
Accelerated Project Management Best Practices
Managing a Global Enterprise Wide Project
The State of Project Management in Your Home Country
The Importance of PMI and CMMI Certification – Why, What, How and So What
A Comparison of the Top 3 Project Management Software Packages
Managing a Successful SAP Project – Why, What and How?
Managing a Successful Supply Chain Project – Why, What and How?
Other Topics are acceptable with the approval of the instructor
8. Mid Term Exam: This course will include a mid term examination to ensure mastery of the
materials through the course’s mid point. It will contain a combination of multiple choice and
essay questions designed to ensure the student’s mastery of topics covered through that date.
9. Course Grading:
Class Participation, Attendance & Current Events
(News)
7 Case Analysis and Homework
Team Project & Presentation
Written Term Paper & Oral Summary
Mid Term Exam
Total
10%
20%
25%
25%
20%
100%
TCMG 505/MGMT 632 – 6R1 – Global Program & Project Management, Fall, 2013 Dr. Mike Lohle, PMP
Letter Grade
Percentage
A
AB+
B
BC+
C
CD+
D
DF
94.9 – 100%
90 – 94.8%
87 – 89.9%
83 – 86.9%
80 – 82.9%
77 – 79.9%
73 – 76.9%
70 – 72.9%
67 – 69.9%
63 – 66.9%
60 – 62.9%
Below 60%
5
TCMG 505/MGMT 632 – 6R1 Global Project and Program Management – Fall 2013 Schedule & Assignments
Session
1
Date
8/29/13
2
9/5/13
3
9/12/13
4
9/19/13
5
9/26/13
6
10/3/13
7
10/10/13
8
10/17/13
Topic/Assignments
Introductions and syllabus review, projects and project management
defined.
Homework: Read Meredith and Mantel (M&M) chapters 1 and 2, including
the green section on pages 74 – 76, chapter 1 and chapter 2 directed
readings: Lessons for an Accidental Profession and From Experience:
Linking Projects to Strategy and chapter 2 case “Pan Europa Foods S.A.”
* Submit Case 1.
Project Management Maturity (PMM), project selection and risk, Project
Portfolio Management (PPM), bids and requests for proposals (RFPs).
Homework: Read M&M chapter 3, including green section pages 124 –
128, chapter 3 directed reading “What it Takes to be a Good Project
Manager” and case ” The National Jazz Hall of Fame”
* Submit Case 2.
The attributes of and special demands on project managers; adding the
cultural dimension, Guest Speaker: Mr. John Murphy, Corporate Trainer.
Homework: Read M&M chapter 4 and chapter 4 directed reading,
“Methods of Resolving Interpersonal Conflict.”
** Submit team project Assignment 1
Conflict, negotiation, partnering; the project life cycle, chartering and scope
change. Homework: Read M&M Chapter 5 and chapter 5 directed
reading: The Virtual Project: Managing Tomorrow’s Team Today.
** Submit team project Assignment 2.
Organizational types, project forms and The Project Management Office
(PMO); human factors and the project team. Homework: Read M&M
chapter 6, chapter 6 directed reading “Planning For Crises in Project
Management” and chapter 6 case “Hueblein: Project Management and
Control System”
* Submit Case 3.
The project charter, work breakdown structure (WBS), human resources,
RACI and agile projects; interface coordination and risk management.
Guest Speaker: Mr. John Kruzan, Business Development Manager.
Homework: Read M&M chapter 7 and chapter 7 directed reading: Three
Perceptions of a Project’s Cost. DO NOT READ the green sections in
chapter 7, pages 301 – 303, pages 307 – 308, pages 310 – 318.
** Submit team project Assignment 3.
Estimating Project Budgets, effective cost and risk estimating and three
perceptions of a Project’s Cost. Homework: Read M&M Chapter 8, pages
335 – 346 ONLY (we will complete the reading for Chapter 8 next week).
Prepare for the mid term exam.
Networks: PERT (ADM) and CPM (PDM), Mid Term Exam.. Homework:
Read M&M Chapter 8, pages 347 – 367 and case The Sharon
Construction Corporation. DO NOT READ the green section in chapter 8,
TCMG 505/MGMT 632 – 6R1 – Global Program & Project Management, Fall, 2013 Dr. Mike Lohle, PMP
9
10/24/13
10
10/31/13
11
11/7/13
12
11/14/13
13
11/21/13
No
Class
14
11/28/13
No
Class
12/12/13
12/5/13
6
pages 367 – 372. Read M&M Chapter 9. DO NOT READ the green section
in chapter 9, pages 413 – 424.
* Submit Case 4.
** Submit team project Assignment 4.
Critical Path Method, crashing a project, resource allocation: Loading,
leveling, scheduling with constraints, project scheduling and resource
allocation for multiple projects.
MS Project Overview.
Homework:
** Submit team project Assignment 5 and prepare for team project
Assignment 6.
** Team project Assignment 6: group presentations. Homework: Read
M&M Chapter 10, including the green sections on pages 442 – 445 and
page 461 – 464, and case “The Project Manager/Customer Interface.”
* Submit Case 5.
Planning, monitoring and controlling, information needs and reporting,
earned value analysis (EVA), Computerized project management
information systems (PMIS). Guest Speaker: Mr. Marty Zimmer, PMO
Manager. Homework: Read M&M Chapter 11, including green section
pages 500 – 504, chapter directed reading: “Controlling Projects According
to Plan” and chapter 11 case “Peerless Laser Processors.”
* Submit Case 6.
The reasons for project control, types of control processes and design of
control systems. Homework: Read M&M chapter 12, chapter 12 directed
reading: An Assessment of Postproject Reviews and case “Theater High
Altitude Defense (THAAD): Five Failures and Counting”
 Submit individual term paper by midnight, 11/20.
Purposes of Evaluation, the audit life cycle and essentials of an audit,
measurement and an assessment of post project reviews.
First Group: individual term paper oral presentations.
Homework: Read M&M chapter 13.
* Submit Case 7
Thanksgiving.
Varieties of project termination, when to terminate a project, the termination
process, the final report.
Second group of individual term paper oral presentations.
Adjourn.
Finals week.