RESPONSABLE ADV
Transcription
RESPONSABLE ADV
Cécile DUVERNAY 284 chemin du pré collet - Les Giroux 71850 Charnay les Mâcon 06 25 54 05 98 [email protected] Célibataire - Mobile RESPONSABLE ADV - TRANSPORT France / Import et Export Zone Monde Maîtrise des procédures du Commerce International et de la règlementation douanière Gestion de tous types de produits (dangereux, périssables, militaires…) DOMAINE DE COMPETENCES --- --- --- -- --- -- --- -- --- --- -- --- -- --- --- -- --- -- --- -- --- --- -- --- -- --- --- -- --- -- --- -- --- --- -- --- -- --- -- --- --- -- --- -- --- --- -- --- -- --- -- --- --- -- --- -- --- --- -- --- -- --- -- --- --- -- --- -- --- --- -- --- -- --- -- --- --- -- --- -- --- --- -- --- -- --- -- --- --- -- --- -- --- -- --- --- -- --- -- --- --- -- --- -- --- -- --- --- -- --- -- --- --- -- --- -- --- -- --- --- -- --- -- --- --- -- --- -- --- -- --- --- -- --- -- --- --- -- --- -- --- -- --- --- -- --- -- --- -- --- --- -- --- -- --- --- -- --- -- --- -- --- --- -- --- -- --- --- -- --- -- --- -- --- --- -- --- -- --- --- -- --- -- --- -- --- --- -- --- -- --- --- -- --- -- --- -- --- --- -- --- -- --- -- --- --- -- --- -- --- --- -- --- -- --- -- --- --- -- --- -- --- --- -- --- -- --- -- --- --- -- --- -- --- --- -- --- -- --- -- --- --- -- --- -- --- --- -- --- -- --- -- --- --- -- --- -- --- -- --- --- -- --- -- --- --- -- --- -- --- -- --- --- -- --- -- --- --- -- --- -- --- -- --- --- --- --- --- -- --- -- --- -- --- --- -- --- -- --- --- -- --- -- --- -- --- --- -- --- -- --- --- -- --- -- --- -- --- --- -- --- -- --- -- --- --- -- --- -- --- --- -- --- -- --- -- --- --- -- --- -- --- --- -- --- -- --- -- --- --- -- --- -- --- --- -- --- -- --- -- --- --- -- --- -- --- --- -- --- -- --- -- --- --- -- --- -- --- -- --- --- -- --- -- --- --- -- --- -- --- -- --- --- -- --- -- --- --- -- --- -- --- -- --- --- -- --- -- --- --- -- --- -- --- -- --- --- -- --- -- --- --- -- --- -- --- -- --- --- -- --- -- --- -- --- --- -- --- -- --- --- -- --- -- --- -- --- --- -- --- -- --- --- -- --- -- --- -- --- --- -- --- -- --- --- -- --- -- --- -- --- --- -- --- -- --- --- -- --- -- --- -- --- --- -- --- -- --- -- --- --- -- --- -- --- --- -- --- -- --- -- --- --- -- --- -- --- --- -- --- -- --- -- --- --- -- --- -- --- --- -- --- -- --- -- --- --- -- --- -- --- --- -- --- -- --- -- --- --- -- --- - Administration des ventes : - supervision des dossiers fournisseurs et clients France / Export - zone monde - de la prospection au recouvrement des factures - pilotage du tableau des commandes et force de propositions (dépassement 15% objectif mensuel) - mise en place de tableaux de bord de statistiques commerciales et traitement du SAV - gestion de la qualité du service client avec résolution des litiges (baisse 15 % avec mise en place de process) - Mise en place du suivi des référencements des Grands Comptes France (5 000 produits – 20 référenc./an) Logistique / Transport – Douane : - supervision des expéditions depuis différents sites et des approvisionnements import (route, mer, air) - supervision du dédouanement export et import des marchandises et maîtrise des régimes douaniers (PDD, Perfectionnements passifs et actifs…) - conduite du projet « sécurisation du fret » avec obtention de la certification OEA et C-TPAT - Pilotage de l’externalisation de la plate-forme logistique export (3 000 M2) - mise en place de tableaux de bord pour le suivi qualité transport et optimisation des flux avec reporting Management - hiérarchique (jusqu’à 7 personnes) - transversal avec la conduite de projets (jusqu’à 10 personnes) Informatique et Langues - SAP (Key User – module logistique), Delt@ (société CONEX), Prodouane, Pack office - Anglais : courant/TOEIC (octobre 2010) : 865 - Allemand : lu, écrit, parlé PARCOURS PROFESSIONNEL --- --- --- -- --- -- --- -- --- --- -- --- -- --- --- -- --- -- --- -- --- --- -- --- -- --- --- -- --- -- --- -- --- --- -- --- -- --- -- --- --- -- --- -- --- --- -- --- -- --- -- --- --- -- --- -- --- --- -- --- -- --- -- --- --- -- --- -- --- --- -- --- -- --- -- --- --- -- --- -- --- --- -- --- -- --- -- --- --- -- --- -- --- -- --- --- -- --- -- --- --- -- --- -- --- -- --- --- -- --- -- --- --- -- --- -- --- -- --- --- -- --- -- --- --- -- --- -- --- -- --- --- -- --- -- --- --- -- --- -- --- -- --- --- -- --- -- --- -- --- --- -- --- -- --- --- -- --- -- --- -- --- --- -- --- -- --- --- -- --- -- --- -- --- --- -- --- -- --- --- -- --- -- --- -- --- --- -- --- -- --- --- -- --- -- --- -- --- --- -- --- -- --- -- --- --- -- --- -- --- --- -- --- -- --- -- --- --- -- --- -- --- --- -- --- -- --- -- --- --- -- --- -- --- --- -- --- -- --- -- --- --- -- --- -- --- --- -- --- -- --- -- --- --- -- --- -- --- -- --- --- -- --- -- --- --- -- --- -- --- -- --- --- -- --- -- --- --- -- --- -- --- -- --- --- --- --- --- -- --- -- --- -- --- --- -- --- -- --- --- -- --- -- --- -- --- --- -- --- -- --- --- -- --- -- --- -- --- --- -- --- -- --- -- --- --- -- --- -- --- --- -- --- -- --- -- --- --- -- --- -- --- --- -- --- -- --- -- --- --- -- --- -- --- --- -- --- -- --- -- --- --- -- --- -- --- --- -- --- -- --- -- --- --- -- --- -- --- -- --- --- -- --- -- --- --- -- --- -- --- -- --- --- -- --- -- --- --- -- --- -- --- -- --- --- -- --- -- --- --- -- --- -- --- -- --- --- -- --- -- --- --- -- --- -- --- -- --- --- -- --- -- --- -- --- --- -- --- -- --- --- -- --- -- --- -- --- --- -- --- -- --- --- -- --- -- --- -- --- --- -- --- -- --- --- -- --- -- --- -- --- --- -- --- -- --- --- -- --- -- --- -- --- --- -- --- -- --- -- --- --- -- --- -- --- --- -- --- -- --- -- --- --- -- --- -- --- --- -- --- -- --- -- --- --- -- --- -- --- --- -- --- -- --- -- --- --- -- --- -- --- --- -- --- -- --- -- --- --- -- -- 2012-2014 Gérante de 2 SCIs de biens immobiliers (71) Gestion administrative, comptable et financière (immeubles, usine, terrains – valeur : 1 M€) 2011-2012 Responsable Administration des Ventes, des expéditions et des procédures douanières Sofradir SAS (38). Détecteurs infrarouges (domaine militaire) - 500 pers. -150 M € 2006-2009 Adjointe du Directeur Transport et Responsable des procédures douanières Groupe Roset (01). Mobilier - 1000 pers. -100 M € - 5 filiales (Europe & USA) 2005-2006 Coordinatrice des expéditions France/Export et Responsable des procédures douanières Timet - Groupe Areva Cézus (73). Titane - 120 pers. - 60 M € - Division moteur d’avion 2003-2004 Coordinatrice ADV des expéditions export / Grands Comptes Aéronautique et Aérospatiale Hexcel Composites (01). Matériaux composites – 300 pers. – 185 M € 2002 Assistante du Responsable Transport Kodak France (71). Films photo - 2 500 personnes 1990-2001 Coordinatrice ADVet Expéditions import/Export/France Fristot Fleurs (70 pers / CA : 5.6 M€). SCA Mölnlycke (100 pers). Alphaform (90 pers – CA : 13 M€) FORMATION INITIALE et CONTINUE 1989 3EME cycle en Commerce International / Ecole Supérieure de Commerce de Clermont Ferrand 1988 Maîtrise de Droit des Affaires / Université Lyon III Formations Douane (2007/Odasce et 2011/CCI) - Chef de Projet & Communication (2009/2010) --- --- --- -- --- -- --- -- --- --- -- --- -- --- --- -- --- -- --- -- --- --- -- --- -- --- --- -- --- -- --- -- --- --- -- --- -- --- -- --- --- -- --- -- --- --- -- --- -- --- -- --- --- -- --- -- --- --- -- --- -- --- -- --- --- -- --- -- --- --- -- --- -- --- -- --- --- -- --- -- --- --- -- --- -- --- -- --- --- -- --- -- --- -- --- --- -- --- -- --- --- -- --- -- --- -- --- --- -- --- -- --- --- -- --- -- --- -- --- --- -- --- -- --- --- -- --- -- --- -- --- --- -- --- -- --- --- -- --- -- --- -- --- --- -- --- -- --- -- --- --- -- --- -- --- --- -- --- -- --- -- --- --- -- --- -- --- --- -- --- -- --- -- --- --- -- --- -- --- --- -- --- -- --- -- --- --- -- --- -- --- --- -- --- 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