REDEKOPP SCRIPT

Master script
2004 AGP Gala – RONA Inc.
November 5, 2004
Windsor Station, Montreal
7:50 PM: Welcome & MC Arrival
ANNOUNCER:
Good evening and welcome one and all to the RONA AGP Gala! Tonight we’ll be honoring the
“crème de la crème” in the service champion category and that calls for a host who’s the most to be
the emcee.
Our host certainly fits the bill. She started out making a name for herself as a TV & radio host, news
anchor and reporter in the nation’s capital. She’s also done a fair share of voice-over work for many
top radio and TV spots, so I’m sure she’s graced the airwaves where you live as well.
And she’s a talented actress in her own right with roles on the big screen and on TV in many
Canadian and international productions. But all that pales in comparison to how you know her
today…as host of the one and only RONA Dream Home show!
Ladies and gentlemen, please give a warm RONA home-renovation welcome to tonight’s host…and
she’s definitely the most…Caroline Redekopp.
 MUSIC: “Kashmir” from Led Zeppelin (until CR removes her trenchcoat)
 ARRIVAL SKIT
 MUSIC: Camera Flashes
7:52 PM: Opening Words
CAROLINE:
Good evening everyone!
It’s my great pleasure to be here with you this evening for this very special occasion.
Tonight, we’re celebrating RONA’s 2004 AGP Champions. To all of you who offer your customers a
unique experience, we offer you a unique evening in return, an evening with a bit of a British twist to
it.
Britain…a land where, as you have just seen, the paparazzi are hungrier than a woodpecker with a
headache. Bloody madness, I say! Thank God, the Canadian media don’t behave that way!
That being said, I’m a fan of all things British, and, throughout the evening, we’ll be harking back to
cool Britannia…But you’re probably wondering, “Why did they chose a British theme?” Well, it’s
because much like Canadians, the Brits are generally very polite and mild-mannered, and these are
excellent qualities when it comes to delivering superior customer service.
But it’s also because we thought it’d be fun, as the Brits are renowned for their wit and sense of
humor. And they produce very cool music, as we all know…
Tonight, RONA is proud to recognize its AGP Champions…This evening’s Gala is your time to shine.
You deserve to be recognized, and you have every reason to be proud.
FEW SECONDS PAUSE
But before we go any further I have, as they say, a few words from our sponsor.
Please be advised that to get a beverage, you must first buy a voucher from the cashier and then
exchange the voucher at the bar.
You’ve also received an envelope at the registration table that includes a ticket with the name of a
song and the British act that performed it. Hold on to that ticket! You’ll need it for the Karaoke portion
of the evening… PAUSE...Gotcha! No, actually, you’ll need the ticket for both the door prize
giveaways and for the grand prize drawing, coming up later on.
Now, let’s turn our focus to safety. I must inform you that smoking is only allowed in the cocktail
area. Everywhere else, well, you may get a dirty look from your colleagues…and that’s just for
starters!
Also, please note that, in case of an emergency, the fire exits are located on the left and on the right.
(You point, like a flight attendant, where they’re located.)
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Okay, okay…enough of this. The safety demonstration is over. But while we’re on the topic, I’d like to
start the evening off right by introducing someone whose main preoccupation is security that affects
all of you.
By working every day to strengthen and expand RONA, he oversees the company’s financial security
– with the help of employees and dealer-owners, of course – for the benefit of everyone involved.
Also, by staying with the same company for 27 years, he has shown his incredible dedication to his
own job security. I’m sure you all know who I’m talking about…
Ladies and gentlemen, please join me in welcoming RONA’s president and CEO…Robert Dutton.
 ROBERT DUTTON (4-minute speech)
Thank you, Caroline.
Good evening everyone!
It’s a real pleasure for me to be here tonight to congratulate our AGP Champions – the stars of
RONA service. They are the RONA people who have gone more than that extra mile to
acknowledge, guide and propose solutions to their customers – to OUR customers.
The AGP Champions being honored here tonight all have one thing in common: you have made
exceptional efforts to earn the confidence of our customers. And you have done so by simply offering
them the respect they deserve.
Your expertise, know-how and personality ensure that our customers have an excellent service
experience every time they come to RONA. You are the heart and soul of the relationship between
RONA and our customers. You are the face of RONA. You are RONA. Each of you makes a
difference every day because it’s the quality of our service that guarantees that our stores survive
and thrive.
AGP Champions very well know that customers are won or lost through service. If each of you takes
good care of our customers, they will remain loyal. Sales will follow, and profits, too. More stores will
be built, more jobs created and your jobs will be more secure. You are one of the pillars of our
company because you have primary responsibility for service, which is RONA’s primary raw material.
Service is also one of RONA’s fundamental values. Helping customers and helping one another:
that’s the very basis of RONA. Service and RONA are inseparable. Because service is at the root of
everything we do.
When we design our stores, when we stock the shelves, when we select our products, it’s all with
service in mind. When we interact with our customers, when we help them with their projects, that’s
obviously service, too. Everything we do, we do for our customers. Because RONA is service.
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In closing, I would like to pay a special tribute to the families. Many of you are accompanied here
tonight. I would like to salute all the spouses who have joined us on this special occasion. I consider
your presence very important and I wish to thank you for supporting the members of our team on a
daily basis. Family is what’s most important to all of us, and your attendance tonight testifies to that.
Once again, congratulations to our AGP Champions: we are all very proud of you. And I, personally,
am very proud to be able to count on such a remarkable group of team players like you.
Thank you for your contribution to the success of your store – and to RONA as a whole! Thank you
for being who you are. Your commitment to our customers and our fellow citizens means a lot to me.
Enjoy the evening to the fullest. You really deserve it!
APPLAUSE
7:59 PM: Order of the evening
CAROLINE:
Thank you, Robert.
Now, before we tuck in to our first course, I’ll just go over our schedule for the remainder of the
evening.
In about 25 minutes, the two executive vice-presidents responsible for retail operations, Claude
Bernier (pronounced Bear-Nee-Ay) and Pierre Dandoy (pronounced Dan-Dwa) will come out to
say a few words.
Moving right along, we’ll have a drawing for five door prizes. Plus we’ll be handing out special gifts to
each of the AGP Champions. I don’t want to “drop a clanger” and let it slip out what the gift is at this
point. But I can tell you that it’s both stylish and practical. And listen to this: it can also be used as a
mildly effective means of self-defense. Stay tuned for details…
And we’ll cap off the official part of the evening with the grand prize drawing. One jammy beggar –
that is, one lucky AGP Champion – will receive a prize that’s definitely the bees’ knees…and that’s
no jiggery pokery…
And then, the party really begins! In keeping with our British theme, we’ve first lined up an
outstanding cover band with a rendition of the greatest rock’n roll band ever, The Beatles! These
chaps go by the moniker Beatles Forever, and they sound just as fab as the original four!
And in addition to the Beatles Forever, we’re chuffed as nuts to offer you another cracking-good
band to rock the house tonight. Amalgame (pronounce Amm-al-gamm) is certain to
abso-bloody-lutely blow us away with their high-energy command performance.
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So I’ll see you back here in about twenty minutes…after the soup. Bon appétit!
 SOUP COURSE IS SERVED
8:22 PM: Speech about the A of AGP
ANNOUNCER:
Ladies and gentlemen, give a warm welcome once again to Caroline Redekopp!
 MUSIC: Walk-in music (“Kashmir” from Led Zeppelin)
CAROLINE:
God, is that you ?
ANNOUNCER:
No Caroline… it’s your announcer!
CAROLINE:
Well of course you are… you cheeky monkey! Didn’t you know I was only kidding? Actually, maybe
you didn’t, because we don’t really know each other…
(You turn to the audience)
It’s a bit odd, don’t you think, that we never know who it is that’s making those announcements?
When you think about, it’s the first thing a host should do. What do you think?
Mr. Announcer…can you tell me your name?
ANNOUNCER:
Certainly, my name is Bob.
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CAROLINE:
Well hello to you too Bob. Keep up the good work! With a voice like yours, you must get a lot of jobs
like this…
ANNOUNCER:
I won’t if we keep this up…we’re getting behind schedule.
CAROLINE:
Sorry about that. You’re right, Bob, I’ve waffled enough.
But at least I now know who I’m taking to. And I’m sure you’ll agree that it’s every bit as important for
you to get to know your customers, too.
Of course that doesn’t mean getting every customer entering your store to disclose their name,
address and the nature of their business. They might start thinking you work for the RCMP... and
that’s not at all what we’re aiming for…
But there are other ways to make sure your customers feel welcome. It starts with “acknowledging”
them. That’s the A in the AGP program. And by acknowledging them, making eye contact and
smiling, you’re actually starting up an important dialogue.
The customer might not need your help at that very moment, but they know you’re there for them
whenever they need you. The key is to show them you’re available.
A FEW SECONDS PAUSE
8:24 PM: Introduction of Claude Bernier and Pierre Dandoy
CAROLINE:
It’s now my distinct pleasure to introduce two people who have a real passion for service. Day in and
day out, they plan the development and oversee the retail operations of RONA’s 530–plus stores
across Canada.
Let’s have a warm welcome for two people who have been playing an instrumental role in RONA’s
phenomenal success:
Claude Bernier (pronounced Bear-Nee-Ay), executive VP for Traditional and Specialized
Stores
and Pierre Dandoy (pronounced Dan-Dwa), executive VP for Big-box Stores
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 C. BERNIER AND P. DANDOY (5-MINUTE SPEECH)
Pierre Dandoy
Good evening friends!
Claude Bernier
We hope you’re all having a great time!
Pierre Dandoy
You know I find it a bit intimidating to speak about service in front of the 2004 AGP
Champions…you’re the undisputed experts after all!
Every day, your contributions improve the service culture at RONA, a powerful and very inspiring
way of working that I could clearly feel when I arrived at RONA two and a half years ago.
Before I joined RONA, I worked for over 15 years in other businesses where customer service was
also of the utmost importance. I saw what service could do in those other companies – some were
terrific and others less than…and it showed.
And I’ll tell you what I know for a fact. The AGP program at RONA is truly unique. I’ve never seen
anything like it!
Claude Bernier
Me neither, Pierre. In my 28 years in marketing and retailing, I’ve never seen such a well-structured
customer service program anywhere else. Certainly nothing that offers such a clearly defined service
standard and such specific means for achieving it.
This program really sets RONA apart. We’ve got a priceless asset in the AGP program, one that
gives us a big advantage over the competition and puts us out in front!
The AGP program teaches us the kind of behavior and how to adopt the right attitudes that help us
stay ahead throughout our lives.
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Pierre Dandoy
Even though Claude and I work in different departments and for two different types of stores, we
share the same service vision. And it’s AGP Champions like you that personify that vision at its best.
Claude Bernier
You personify it beautifully…each in your own way. Because you’re all unique individuals, with your
own personalities, your own attitudes and your own feelings.
Pierre Dandoy
But what you have in common are the three essential qualities for becoming an AGP Champion:
 Passion
 Attentiveness
 Generosity
Qualities like these are what make you true service champions. And we can see this passion,
attentiveness and generosity in each of you.
Claude Bernier
Passion
What is passion?
Passion is loving your job and taking pleasure in what you do. When you’re passionate about what
you do, you naturally strive for excellence, to go beyond your own limits.
When we’re passionate about what we do, we speak from the heart. We have dreams and plans that
we’re determined to achieve. And when we succeed, we’re proud of our accomplishments.
Passion also means making the most of every moment. It means living each day to the fullest, and
being excited about the opportunities that lie ahead.
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Pierre Dandoy
Attentiveness
What is attentiveness?
First of all, it means being curious and proactive so you can excel at what you do. It means keeping
in tune with trends, knowing regional needs, paying attention to seasonal and other external factors.
It means learning the features of new products.
Showing attentiveness also means being able to create warm, lasting relationships with customers. It
means watching their expressions and their actions and responding appropriately.
Being attentive is essential for helping customers. It means trying to understand their projects,
seeing what their preferences are and determining their priorities. It means offering them a
customized solution, suited exactly to their needs.
Claude Bernier
Generosity
What is generosity?
Generosity is what takes us out of ourselves, allowing us to put aside our own self-interest for the
sake of others.
There are many different types of generosity, all equally important. Generosity can be as simple as
offering a smile, a friendly nod, help…your time.
Generosity also means sharing your knowledge, coaching and being a mentor.
In a nutshell, generosity is being committed to what you do and being part of the solution.
Pierre Dandoy
Conclusion
Your passion, attentiveness and generosity allow you to take customer service one step further, to
have a real impact on the success of your customers’ renovation and construction projects every
time.
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Claude Bernier
Your commitment to excellence represents the very best of RONA, the essence of our success.
Keep up the great work!
And please promise to keep sharing your pride in what you do with your colleagues, your customers
and your friends.
Pierre Dandoy
Thank you.
Claude Bernier
And good night!
APPLAUSE
8:30 PM: Transition (to main course)
CAROLINE:
Thank you Claude and Pierre. What did I tell you? That’s passion in action!
Just before we break for the main course, I have a little tidbit for you. Did you know that the hotel
where you’re staying – the Fairmont Queen Elizabeth – is the actual place where John Lennon and
Yoko Ono held their bed-in in the spring of 1969?
And it’s where they recorded "Give Peace a Chance." John and Yoko stayed in corner-suite rooms
1738 – 40 – 42. Just in case anyone asks you.
I’ll be back right after the main course. Tuck in, then!
 MAIN COURSE IS SERVED
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9:10 PM : Speech about the G of AGP
ANNOUNCER:
Once again, the host of the 2004 RONA Dream Home show… Caroline Redekopp!
 MUSIC: Walk-in music (“Kashmir” from Led Zeppelin)
CAROLINE:
I hope you’ve enjoyed your sup so far.
You know, as the host of RONA Dream Home I’ve met some pretty interesting renovation
professionals…and let me tell you, they’re passionate about what they do!
Week after week, they paid very close attention to the wishes of the Yellow and Blue families, so
they could direct them through the renovation maze. When you think about it, it’s pretty much what
AGP Champions like you do every day. You’re like renovation guides for your customers. And
guiding is the G of the AGP program.
It might be as simple as pointing them in the right direction in the store. But I’m not talking about just
pointing actually, like “nine-inch nails, yeah, they’re over there, man!” Where exactly? I mean, like,
over there. I’d go, really, but I gotta restock these shelves. I just don’t have time, dude!”
No, no, no! That’s not the RONA way, and you know it. At RONA, the customer always comes first,
so you go out of your way to show where those nine-inch nails are! But that’s a no-brainer for AGP
Champions, who also know just how important it is to explain to customers how to use the product,
complete with warnings and helpful tips
It’s all about pointing the customer in the right direction…literally and figuratively.
FEW SECONDS PAUSE
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9:12 PM: Door Prize Draw
CAROLINE:
Ladies and gentlemen, it’s now time to draw for the door prizes…five exciting draws in all.
Of course, we’ll be doing things a bit differently or, as they say, “…and now for something completely
different.” There will be no actual gifts to be won. No bicycles, no radios, none of that. Instead, the
five lucky winners will each get a piece of paper with numbers on it: 1 – 0 – 0 – 0 – 0 followed by the
words “AGP points.”
You heard right. Tonight’s five lucky AGP Champions will each receive 10,000 AGP points. And
that’s a fair bit of dosh – you know, money. Enough to get a 3.2 megapixel-digital camera, a
mountain bike, a 14-inch flat screen digital TV, or a set of golf clubs.
And we’ll also do the drawing for those AGP Points in a completely different way as well. So take out
your envelopes and get out the ticket with the name of a song and the British act that performed it.
Now, with the help of my friend the DJ, we’ve placed all ticketed 111 songs in our computerized
CD player, and we’ll push the “random” button. If the song that comes up is the one on your ticket,
you win! Bring the ticket with you up to the stage and claim your 10,000 AGP points.
We’ll do the random song selection five times. If, by any chance, a song is randomly selected twice,
well, we’re sorry, but we’ll have to redo the draw, since no one is allowed to win more than once…no
matter how lucky you are!
And remember even if you don’t win a door prize, you’re still eligible for the grand prize drawing later
on. So hold on to your tickets!
I hope that’s clear because we’re ready to go random…
Okay Mr. DJ… hit it!
 THE 5 RANDOM DRAWS TAKE PLACE.
DJ ANNOUNCES THE NAME OF THE SONG AND THE ARTIST
(Ask each winner to tell you their name, store and city)
 THE RANDOM DRAWS END
Congratulations to all winners, and let’s hear it for our DJ.
APPLAUSE
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9:19 PM: Transition (to dessert)
CAROLINE:
All right, everything is tickety-boo so far this evening and it’s certainly not the time to skive off. In fact
the most smashing moments of the evening are still to come…handing out the AGP prizes!
But first let’s have some dessert. Toodles! Be back in a bit. Bon appétit !
 DESSERT IS SERVED
9:50 PM: Speech about the P of AGP
ANNOUNCER:
Ladies and Gentlemen, let’s give a big hand for the host…who’s definitely the most… Caroline
Redekopp!
 MUSIC: Walk-in music (“Kashmir” from Led Zeppelin)
CAROLINE:
Right-o, here we are again and hello, hello, hello!
It’s just occurred to me that there’s another interesting parallel between your career and mine. You
all know that in addition to being a TV host and broadcaster, I was also an actress in film, television
and theatre…
As an actress, my role is to help the director bring the script to life. In the beginning, my character is
just a description on paper, that and nothing more. I have a good idea of who she is, of who she’s
supposed to be, but she doesn’t really exist yet. My mission is to make her real, to bring her to life.
And your situation is much the same. Your role is to help the director – I mean, the customer – bring
a renovation project to life. Usually it starts out as a more-or-less developed idea, or a rough
sketch…sometimes very rough…
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Your mission is to help the job take shape. To make a dream a reality by providing solutions.
Providing is the P in AGP.
AGP Champions understand that when it comes to service, half-measures just never measure up.
You’ve got to get right into it and give your customers everything you’ve got, and ask for help if you
need it. Because it’s all about giving the customer a complete solution.
9:52 PM: AGP Champion Award Ceremony
CAROLINE:
(You head to the central zone with your wireless microphone. There, we have a trolley with
the watches.)
And now, my dear my Mates and Matees, it’s time to put an end to all the suspense and reveal, at
long last, the goodies the 111 AGP Champions will be getting this evening.
As a token of their appreciation for your exceptional work, RONA management is proud to give the
AGP Champions their very own official RONA watch.
 MUSIC: “JAMES BOND THEME” STARTS
(A RONA employee lifts the cover. You pick up a watch and describe it, Shopping
Network style)
The R.O.N.A. 11-04 watch is equipped with all the latest innovations: It goes for months at a time on
a single battery. Its casing is both water…and wind resistant. And as I mentioned earlier, it can be
used for self-defense. In moments of extreme danger, it can be used as a formidable weapon,
reflecting the sun to blind the vision of any threatening enemy…
And now, to present the watches, we’ve brought in four RONA special agents, four special
operatives who carry out crucial missions in the field, gathering key intelligence, and sparing no
effort to ensure RONA’s continued growth and success.
They have a license to recruit, and that just kills the competition. Ladies and gentlemen, please
welcome RONA’s not-so-secret agents of growth: Al Cheney, Terry Crofford, Pat Bennett and James
Jones.
 MUSIC: “ON HER MAJESTY’S SECRET SERVICE THEME” STARTS
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 AL CHENEY, TERRY CROFFORD, PAT BENNETT AND JAMES JONES HEAD TO THE
CENTRAL ZONE, NEXT TO THE TROLLEY
(You place the watch back on the trolley, and stay in the central zone)
Now we’ll invite each AGP Champion to come up in turn to receive your watch from our RONA
agents. And after you receive your gift, please stay put so we can get together a critical mass of the
2004 AGP Champion class…to start a chain reaction that will blow the competition right out of the
water.
Tonight, we’re very proud to have 111 AGP Champions to honor. But with so many, we kindly ask
you to hold your applause until the very last name has been announced.
Alright then? Let’s get the show on the road!
 CONTROL ROOM STARTS THE AUDIO-VISUAL MONTAGE OF THE LIST OF NAMES
 MUSIC: VARIOUS JAMES BOND SONGS PLAY IN ROTATION
10:05 PM: Grand Prize Draw
CAROLINE:
(You head back to the podium)
Congratulations to all our AGP Champions! You truly deserve it!
And now, ladies and gentlemen, it’s time for the grand prize draw.
When RONA developed the Going Further Together theme for this AGP Gala, it was more than just
a statement of principle about customer service. Going Further Together also has a very literal
meaning.
It means nothing less than sending one lucky AGP Champion and their guest much, much
further…all the way to London, England, in fact!
The lucky winner and guest will get to live it up in stylish London for 5 days and 4 nights. Feast your
eyes on this fabulous prize!
 CONTROL ROOM: PROJECTION OF THE PHOTO OF CAROLINE WITH PIGEONS
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I can tell you, that was something else…That was in Trafalgar Square. (Elaborate if you wish).
But wait, there’s more than just pigeons to enjoy…the full prize includes:
-
Return airfare to London from any major Canadian city
Four nights’ accommodation at a selected London hotel
All transfers between airport and hotel
And, of course, spending money
(A RONA staff member brings the ticket box on stage.)
We’ll be a little more conventional with this draw, simply picking a tickety-boo from this boxeroo full
of tickets, which match the ones that you’ve been given and that we used earlier for the door prize
draws.
And to draw for the big one, let’s welcome the man with the plan, the mind behind the AGP Program
itself… Jean Émond (pronounced Ay-Mon), RONA’s senior vice-president of People and Culture.
 DJ PLAYS A WALK-IN TUNE
(After Jean Émond is on stage, you say:
The best of British to all of you! That means good luck!
Jean, if you’ll do the honors please…
 DJ STARTS A DRUMROLL
JEAN ÉMOND:
(He draws a ticket from the ticket box, then says:
And the winning song is _________by __________.
CAROLINE:
(You repeat the name of the song and the act.)
CAROLINE:
Will the person with this ticket please join us on stage? Please bring your ticket with you.
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(When the winner is on stage, you ask their name, store and city, followed by a very brief chat
and congratulations).
APPLAUSE
10:09 PM: Closing words
CAROLINE:
We’re just about ready to wrap things up officially. It’s been absolutely smashing to be here with you
tonight.
I’ve really enjoyed being part of your celebration of excellence. Thank you for being such a great
audience!
But the festivities are far from over. It’s time to face the music…so please, please me, oh yeah…and
stay to enjoy Beatles Forever…followed by Amalgame (pronounced Amm-al-gamm).
And now, without further ado… Here they are… the wonderful… the fabulous…Beatles…Forever!
Cheerio!
 BEGINNING OF THE “BEATLES FOREVER” SHOW
11:23 PM: Introduction of “Amalgame”
 MUSIC: Percussion music
ANNOUNCER:
And now everybody… you know we have another band anxiously waiting to come on stage.
They’ve got the rhythm… they’ve got the style… and they’ve got the oomph to blow the roof off this
joint !
RONA friends, I want you to get ready, get set… and give it up for Amalgame !!!
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Gala AGP 2004
Fiches descriptives sur les segments
Fiche 1
COCKTAIL
CONCEPT
On place un tapis rouge à l’entrée, où les Champions AGP et leurs invités sont accueillis par deux figurants
habillés en Bobbies qui les accueillent et leur souhaitent: « I hope you have a smashing evening, a jolly good
time. ».
Robert Dutton se fait prendre en photo avec chacun des Champions AGP.
À la fin du tapis rouge, on retrouve le vestiaire. On retrouve aussi une table où des préposées RONA notent
leur arrivée, leur assignent une table et leur disent de piger une enveloppe (avec billet) pour les tirages des prix
de présence (voir fiche 5) et le tirage du grand prix (voir fiche 7), leur disant de le conserver précieusement. Les
préposées RONA notent le numéro de chaque enveloppe remise.
ENVIRONNEMENT VISUEL







Brume
Cabine téléphonique londonienne
Décor de Big Ben
Plaques de rue de Londres
Éclairage à 15 pieds dans les airs – Spots qui vont se croiser
Étoiles spotlight sur le plafond
Ambiance bleutée
ENVIRONNEMENT SONORE

Saxophoniste et claviériste jouant musique d’ambiance (incluant pièces britanniques)
PIÈCES À PRODUIRE





Obtenir cabine téléphonique londonienne + décor de Big Ben
Responsable : Josée
Faire produire les plaques de rues
Responsable : Josée
Embaucher les musiciens (saxophoniste et claviériste)
Responsable : Josée / Pierre
Embaucher les Bobbies
Responsable : Josée
Louer les deux costumes de Bobbies
Responsable : Josée
Statut : Fait
Statut : Fait
Statut : Fait
Statut : Fait
Statut : Fait
Fiche 2
ENTRÉE DES INVITÉS (dans la salle à dîner)
ENVIRONNEMENT VISUEL



Ouvrir les rideaux
Spotlight sur l’ouverture des rideaux
Les Bobbies se placent près du rideau et invitent les gens à traverser dans la salle à dîner.
ENVIRONNEMENT SONORE

Pour sonner l’appel des invités, le DJ fait jouer un enregistrement des cloches de Big Ben

1 message : voix de CR (accent britannique) invitant les gens à entrer dans la salle, d’après le texte
suivant :
er
“ Ladies and Gentlemen, welcome to the 2004 AGP Gala.
This evening of festivities is set to begin...
Please make your way to the dining area and be seated.”

e
2 message : voix de CR (accent britannique) invitant les gens à déguster l’entrée, d’après le texte suivant :
“ Can I have everyone’s attention please ? Everyone… This public interest message is to inform you
that the luvvly-jubbly salmon appetizer in front of you is not part of the decoration… it’s actually genuine
food ! So, by all means, stop fannying around and please dig in…”
PIÈCES À PRODUIRE



Trouver l’enregistrement de Big Ben
Responsable : Stéphane
Statut : Fait
Télécharger le fichier sonore des cloches de Big Ben
Responsable : Stéphane / DJ
Statut : Fait
Enregistrer les deux messages de CR (accent britannique)
Responsable : Stéphane / Régisseur
Statut : Fait
Fiche 3
UTILISATION DE L’ÉCRAN MOTORISÉ
CONCEPT

Lors des moments où l’attention est portée sur la scène, on retire l’écran.

Lors des allocutions de Robert Dutton et de Claude Bernier / Pierre Dandoy, on fait défiler sur l’écran une
présentation PowerPoint qui appuie leurs propos.

Pendant les temps où aucune action n’occupe la scène, l’écran motorisé sera utilisé pour diffuser des vidéos
sur DVD (avec le son coupé) entrecoupés en projetant la page-thème du Gala AGP (pour la transition).
VIDÉOS




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















Films de James Bond
2001 : A Space Odyssey
Alfie
Blow-Up
Bridget Jones's Diary
Elizabeth
Four Weddings and a Funeral
Gosford Park
Harry Potter and the Philosopher's Stone
Highlander
Mary Poppins
Master and Commander
Rob Roy
Shakespeare in Love
The Crying Game
The English Patient
The Full Monty
The Italian Job (avec Michael Caine)
The Madness of King George
Trainspotting
Waking Ned Devine
Fiche 4
ARRIVÉE DE CAROLINE
CONCEPT
CR fait son entrée seule, portant un trenchcoat, des lunettes de soleil et un foulard sur les cheveux. Elle tient
une copie du London Times.
Lorsque CR arrive dans la zone centrale, elle est assaillie par trois paparazzis qui l’interpellent :
« Ms. Redekopp, over here » ; « Please show us your face ». Le DJ fait alors jouer un enregistrement de bruit
de caméras.
CR semble profondément contrariée et tente de se cacher le visage derrière le journal. Deux Bobbies, qui
circulaient par là, viennent à sa rescousse et sifflent pour chasser les paparazzis, qui s’en vont. Escortée par les
Bobbies, CR continue son parcours vers l’avant, monte sur la scène et se départit du manteau et des
accessoires.
ENVIRONNEMENT SONORE

Chanson « Kashmir » de Led Zeppelin
PIÈCES À PRODUIRE






Embaucher les paparazzis
Responsable : Josée
Statut : Fait
Se procurer des caméras pour les paparazzis
Responsable : Josée
Statut : Fait
Trouver des sifflets/matraques pour les Bobbies
Responsable : Josée
Statut : Fait
Obtenir copie du London Times
Responsable : Stéphane
Statut : Fait
Obtenir la chanson « Kashmir » de Led Zeppelin
Responsable : Stéphane
Statut : Fait
Trouver enregistrement de bruit de caméras
Responsable : Stéphane
Statut : Fait
Fiche 5
TIRAGE DES PRIX DE PRÉSENCE
CONCEPT
On procède à une ronde de tirage de prix de présence, au milieu de la soirée. À l’accueil, on a remis à chaque
Champion AGP un billet sur lequel figure le nom d’une chanson pop ou rock, ainsi que le nom de l’artiste
britannique qui l’interprète. On choisit des artistes de diverses époques et styles musicaux (ex. : Pink Floyd,
Rolling Stones, Rod Stewart, Duran Duran, Depeche Mode, Radiohead, etc.). Il y a donc quelque 112 billets, qui
sont numérotés et placés dans une enveloppe.
Au début de la soirée, CR demande aux Champions de s’assurer qu’ils ont bien reçu leur billet et de le
conserver précieusement pour les tirages. Puis, avant le tirage des prix de présence, CR dit aux gagnants des
tirages de conserver leur billet car il sera encore valide pour le grand prix. Puis, le DJ lance la sélection aléatoire
des CDs, qui s’arrête sur une chanson. Le DJ nomme alors la chanson et l’artiste, puis CR invite le détenteur du
billet correspondant à se présenter à l’avant pour chercher son prix. CR invite le gagnant à la joindre sur la
scène en apportant son billet avec lui (aux fins de validation). Elle lui demande de décliner son nom, son
magasin et sa ville. Et on recommence.
Si jamais, par malheur, on sélectionnait aléatoirement une chanson dont le billet n’aurait pas été attribué à
l’accueil ou encore que le détenteur du billet gagnant ne se présente pas à l’avant, CR attend quelques
secondes puis procède à un décompte de 5 et on recommence si personne ne s’est manifesté. Si, par hasard,
e
une chanson venait à sortir aléatoirement une 2 fois, malheureusement, on doit reprendre le tirage car une
personne ne peut gagner qu’une seule fois.
Cinq prix de présence seront attribués, consistant chacun en 10 000 points AGP. Une préposée RONA leur
remet leur prix.
ENVIRONNEMENT VISUEL

Spotlight et caméra sur le DJ et sur CR en alternance
ENVIRONNEMENT SONORE

Un extrait de la chanson sélectionnée aléatoirement (durée : le temps que la personne se dirige vers la
scène et reçoive son prix).
PIÈCES À PRODUIRE





Trouver les 112 chansons
Responsable : Stéphane
Statut : Fait
Graver le CD et remettre au DJ
Responsable : Stéphane
Statut : Fait
Vérifier la capacité du chargeur de CDs du DJ
Responsable : Josée / Pierre
Statut : Fait
Produire des billets numérotés (avec envel.) et des doubles
Responsable : Josée
Statut : Fait
Obtenir les prix de présence
Responsable : Daniel / Josée
Statut : Fait
Fiche 6
REMISE DES CADEAUX AUX CHAMPIONS AGP
CONCEPT
Une table/chariot contenant les 113 montres se trouve dans la zone centrale de la salle. La table/chariot est
recouvert d’un drap de couleur.
CR se dirige vers la table/chariot, microphone mobile en mains, et dit que c’est maintenant le moment de passer
à la remise des cadeaux à chacun des Champions AGP. Une préposée RONA retire le drap et CR dévoile le
secret tant attendu : il s’agit de la montre RONA. CR fait une démonstration de la montre, style Shopping
Network (optionnel : en s’appuyant sur une présentation PowerPoint qui affiche des photos de la montre sous
différents angles).
CR dit aux Champions AGP qu’ils recevront leur cadeau de quatre agents spéciaux au service de RONA.
CR révèle l’identité de ces agents spéciaux (Al Cheney, Terry Crofford, Pat Bennett et James Jones), qui
viennent la rejoindre, en succession, dans la zone centrale à partir des quatre coins de la salle. Les agents
spéciaux sont vêtus d’habits noirs ou sombres (avec chemise et cravate) et portent des lunettes fumées noires.
Ils adoptent une posture sérieuse.
CR demande ensuite aux Champions AGP de se présenter dans la zone centrale au fur et à mesure que leur
nom est mentionné. Le DJ part alors l’enregistrement des noms des Champions AGP OU le Régisseur part le
PowerPoint où défilent les noms. Une préposée RONA, placée dans la zone centrale, dirige les Champions
AGP vers l’un ou l’autre des agents spéciaux, qui remettent les montres aux Champions AGP.
ENVIRONNEMENT VISUEL


Spot fixe sur CR au début
Ensuite, spot fixe sur MM. Cheney, Crofford, Bennett et Jones
ENVIRONNEMENT SONORE
 La musique-thème de James Bond joue en sourdine pour la présentation de la montre par CR.
 MM. Cheney, Crofford, Bennett et Jones font leur entrée sur la pièce « On Her Majesty’s Secret Service »

de John Barry Orchestra, thème du film du même nom.
Pendant que les Champions défilent, le DJ poursuit avec une succession d’extraits de chansons-thèmes des
films de James Bond.
PIÈCES À PRODUIRE




Obtenir une table/chariot et un drap
Responsable : Josée
Obtenir musique et chansons-thèmes de James Bond
Responsable : Stéphane
Obtenir lunettes fumées noires (4 paires)
Responsable : Josée
Coordonner la préparation du montage audio-vidéo de la
liste des Champions (avec B. Harding et G. Ladouceur)
Responsable : Daniel
Statut : Fait
Statut : Fait
Statut : Fait
Statut : Fait
Fiche 7
TIRAGE DU GRAND PRIX
CONCEPT
CR amorce le tirage du grand prix en disant « You know, when RONA developed the theme of the AGP gala,
Going Further Together, this was more than a statement of principle on customer service. Going Further
Together also carries a very literal sense. It means, nothing less, that sending a lucky AGP Champion, and
guest, much, much farther… to London, England ! + description du prix) »
Des doubles numérotés de chaque billet auront été produits. Seuls les doubles des billets effectivement
distribués seront placés dans un bocal pour le tirage du grand prix. Une préposée RONA apporte le bocal avec
les billets à l’avant. CR dit que ce bocal contient une copie de tous les billets et que l’on tirera un billet
comportant le nom d’une chanson et de son artiste.
CR demande à Jean Émond de venir piger le billet dans le bocal. Le DJ fait jouer un « drum roll ». Jean Émond
fait la pige puis dit « And the winning song is _________by __________ ». CR répète, puis le DJ fait jouer la
chanson sélectionnée. CR invite le gagnant à les joindre sur la scène en apportant son billet avec lui (pour fin de
validation). Sur la scène, CR lui demande de décliner son nom, son magasin et sa ville. CR et Jean Émond le
félicitent et une préposée RONA vient lui remettre une enveloppe avec des détails sur le voyage. Ensuite, Jean
Émond et le gagnant regagnent leur place dans l’auditoire.
ENVIRONNEMENT VISUEL

Tirage du grand prix : spotlight et caméra sur CR + Jean Émond + gagnant.
ENVIRONNEMENT SONORE

Tirage du grand prix : la chanson gagnante (durée : le temps que la personne se dirige vers la scène puis en
sourdine une fois qu’elle est rendue sur la scène pour recevoir son prix)
PIÈCES À PRODUIRE




Obtenir un bocal pour les billets
Responsable : Josée
Préparer enveloppe avec détails sur le voyage
Responsable : Josée
Obtenir enregistrement de « drum roll »
Responsable : Stéphane
Obtenir photo de CR avec pigeons (numérique)
Responsable : Josée
Statut : Fait
Statut : Fait
Statut : Fait
Statut : Fait
AGP Gala
Event Pacing
Time
Duration Function
Technical
Person in charge
Thursday, Nov. 4
10:00
Technical set-up
Groupe SPL
Finishing the set-up of the room (decoration and technical)
Delivery of the centerpieces
Set-up of the banquets (+ buffet backstage for staff)
Beatles Forever / Amalgame install the technical material
Briefing
Technical test / Beatles Forever and Amalgame rehearse
CR & DJ rehearse
CR & Bobbies & paparazzis rehearse
Security in place, Staff in place, cloakroom ready
RONA HR in the welcome area
Josée / Pierre
Josée /Security
Caterer
Pierre and bands
Daniel / Stéphane / Josée
Pierre and bands
Stéphane
Stéphane
Josée
Josée
Friday, Nov. 5
8:00 AM
11:00 AM
?
2:00 PM
3:00 PM
3:00 PM
4:30 PM
4:45 PM
5:30 PM
4 hrs
2 hrs
2 hrs
1 hr
1 hr
15 min
15 min
6:30 PM 1 hr
7:25 PM 15 min
7:30 PM 20 min
Beginning of the cocktail / Registration
Red carpet and welcome - Bobbies
Background music (saxophone + keyboard players)
Open bar
Big Ben bells ring
Voice of CR announces the beginning of the evening (British accent)
Guests seat themselves (assigned tables)
Projection of British film clips, separated by AGP page
2009-10-20
Music : Big Ben bells
Music : voice recording
Music : background
Saxophone + keyboard
players
Caterer
DJ
DJ
DJ
Visual : DVDs + AGP page
Music : background
Control room
DJ
7:35 PM 15 min
7:37 PM 30 sec
7:50 PM 2 min
1st course (salmon, already on table) + wine service
Voice of CR invites guests to dig in (British accent)
DJ introduces CR
Arrival of CR with papparazzis, Bobbies
7:52 PM 3 min
7:55 PM 4 min
7:59 PM 1 min
CR : opening remarks. CR introduces Robert Dutton
Robert Dutton speech
CR presents order of the evening. Enjoy your meal... See you later !
8:00 PM 10 min
20 min
1st deservice
8:10 PM 12 min
8:22 PM 2 min
8:24 PM
8:25 PM
8:30 PM
8:30 PM
1 min
5 min
30 sec
10 min
40 min
Projection of British film clips, separated by AGP page
Music : voice recording
Music : voice recording
Music : "Kashmir" by Led Zep
Visual : live camera
Visual : follow spot
Music : camera flashs
Visual : live camera
Visual : live camera
Visual : live camera
Visual : follow spot on MC, fade out
Visual : DVDs + AGP page
Music : background
2nd course - soup
DJ announces CR's return. CR returns to the stage.
CR : speech on the "A" of AGP with DJ
CR introduces Pierre Dandoy and Claude Bernier
Pierre Dandoy and Claude Bernier speech
CR : transition (to main course)
Music : walk-in MC
Visual : follow spot
Visual : live camera on CR
Visual : live camera
Visual : PowerPoint
Visual : follow spot on MC, fade out
2nd deservice
Projection of British film clips, separated by AGP page
Visual : DVDs + AGP page
Music : background
3rd course - main course
8:40 PM 30 min
9:10 PM 2 min
DJ announces CR's return. CR returns to the stage.
9:12 PM 7 min
CR : speech on the "G" of AGP
Round of door prize draws (5 draws)
9:19 PM 15 sec
CR : transition (to the dessert)
2009-10-20
Music : walk-in MC
Visual : follow spot
Visual : live camera
Music : the randomly selected songs
DJ announces the name of song/artist
Visual : follow spot on MC, fade out
Caterer
DJ
DJ
DJ
Cameraman
Control room
DJ
Cameraman
Cameraman
Cameraman
Control room
Caterer
Control room
DJ
Caterer
DJ
Control room
Cameraman
Cameraman
Control room
Control room
Caterer
Control room
DJ
Caterer
DJ
Control room
Cameraman
DJ
DJ
Control room
3rd deservice
9:20 PM 15 min
30 min
Projection of British film clips, separated by AGP page
9:35 PM 15 min
9:50 PM 2 min
DJ announces CR's return. CR returns to the stage.
9:52 PM 13 min
CR : speech on the "P" of AGP
CR reveals what the gift is
Visual : DVDs + AGP page
Music : background
4th course - dessert
CR describes the watch
CR invites the 4 VPs to come present the watches
The Champions are invited to come get their watch
10:05 PM 4 min
Audio-visual montage of the list of AGP Champions
CR presents the draw for the grand prize
10:05 PM
10:09 PM 1 min
10:10 PM 1 hr
11:10 PM 15 min
CR invites Jean Émond to the podium for the draw
Draw for the grand prize
Winning song is picked
CR and Jean Émond present prize to winner and congratulations
Beatles Forever stand-by
Closing remarks by CR. Introduces Beatles Forever.
Beatles Forever show
Intermission
11:23 PM 1 min
11:24 PM 1 hr 30 min
12:54 AM
Amalgame stand-by
DJ introduces Amalgame
Amalgame show
END
Music : walk-in MC
Visual : follow spot
Visual : live camera
Visual : live camera
Music : the James Bond theme
Visual : live camera close-up
Visual : live camera
Music : "On Her Majesty's Secret
Service" by John Barry
Visual : follow spot on the 4 VPs (2 at a
time)
Visual : live camera
Music : James Bond mix while the
Champions go get their watch
Visual : audio-video montage
Visual : live camera
Visual : photo of CR with pigeons
Music : walk-in tune (IMTS instrum.)
Music : drum roll
Music : song picked
Visual : live camera
Visual : live camera and follow spot
Visual : live camera
Music : upbeat British music
Visual : light show
Music : percussions
Visual : live camera
2009-10-20
Caterer
Control room
DJ
Caterer
DJ
Control room
Cameraman
Cameraman
DJ
Cameraman
Cameraman
DJ
Control room
Cameraman
DJ
Control room
Cameraman
Control room
DJ
DJ
DJ
Cameraman
Beatles Forever
Control room
Cameraman
DJ
Control room
Amalgame
DJ
Cameraman