Outsourcing

Outsourcing - advantage or disadvantage
Przemysław Gzik
F. Hoffman – La Roche
• Founded in 1896 by Fritz Hoffman – La Roche
• Company headquater in in Basel, Switzerland
• About 80 000 internal employees
ADMD (Application Development and Maintenance Delivery)
- In Warsaw since 2004
- In Poznan since 2009
- About 400 internal employess + 800 contractors
Literature
WWW
Business/Client/Vendor
Business – someone who uses the product
Client – someone who orders the product for
business
Vendor – someone who creates the product for
Client
Projects and Risks - example
Number of projects: more then 100
Technologies: SAP, Mobile, Java Script, SFDC, Tibco, SharePoint and more
Risks
- Cost of being „on the top” (licences, environments)
- Cost of IT specialis
- IT or Pharma company?
Projects and Risks - example
Answer for all questions
Outsourcing (for sure?)
Outsourcing
...is any task, operation, job or process that could be performed
by employees within your company, but is instead contracted to
a third party for a significant period of time.
Outsourcing - examples
• Customer support
• Accounting
• Tax preparation
• Computer programming (including Web design)
• Manufacturing
• Data entry
• Healthcare services
• Legal Services
• Reasearch & Development
Outsourcing - advantages
What is your
opinion?
Outsourcing - advantages
Focus on Core Activities
Outsourcing - advantages
Cost and Efficiency Savings
Outsourcing - advantages
Reduced Overhead
Outsourcing - advantages
Operational Control
Outsourcing - advantages
Staffing Flexibility
Outsourcing - advantages
Continuity & Risk Management
Outsourcing - advantages
Develop Internal Staff
Outsourcing - disadvantages
What is your
opinion?
Outsourcing - disadvantages
Loss of Managerial Control
Outsourcing - disadvantages
Hidden Costs
Outsourcing - disadvantages
Threat to Security and Confidentiality
Outsourcing - disadvantages
Quality Problems
Outsourcing - disadvantages
Tied to the Financial Well-Being of
Another Company
Outsourcing - disadvantages
Bad Publicity
Outsourcing – advantages vs. disadvantages
Advantages
Disadvantages
• Focus on Core Activities
• Loss of Managerial Control
• Cost and Efficiency Savings
• Hidden Costs
• Reduced Overhead
• Threat to Security and Confidentiality
• Operational Control
• Quality Problems
• Staffing Flexibility
• Tied to the Financial Well-Being
of Another Company
• Continuity & Risk Management
• Develop Internal Staff
• Bad Publicity
Outsourcing Myths
Myth 1:
Outsourcing will solve all your problems
Myth 2:
Outsourcing companies will do it better than you can
Myth 3:
Outsourcing will save you money
Summary
Outsourcing (for sure?)
Contact
Przemysław Gzik (Technical Team Leader, SQA)
[email protected]
Doing now what patients need next