Leisure Services Supervisor/Coordinator Position Template

 LEISURE SERVICES SUPERVISOR/COORDINATOR (NON-UNION)
POSITION TEMPLATE
This is a template you can use to create your own job description or job posting by selecting applicable
sections and elements from the generic listings below
COMMUNITY PROFILE
Edit to reflect elements relevant to your organization’s job.
Municipality/Org
Population
Households
Sq Km Area
General
Urban - Suburban – Rural – Cottage/Lake country
Description
Main Urban
Centre
Key Sectors
Agriculture – Education– Health Care – Technology – Tourism – Mining – Manufacturing
Unique
High seasonal influx (students, cottagers, tourists, etc.) – High growth – Retirement community
Opportunities /
– rapidly changing demographics
Pressures
Special
Natural and/or Special Attractions: lakes – rivers – large waterfronts – national/ provincial
Features
parks - mountains – large sports/concert venue – large annual festival – significant heritage
site - amusement park
Council/Board/
Vision
Corporate / Dept
Mission
POSITION SCOPE
Edit to reflect elements relevant to your organization’s job.
Position Title
Supervisor/Coordinator of
Recreation Services - Leisure Services – Recreation Programs - Parks – Parks Operations –
Facilities – Parks & Facilities
Other (specify):
Branch/Section
responsible for
Reports To
Director/Manager of
PORTFOLIOS
Recreation
Aquatics
Programming
Adult: General – Fitness – Seniors
Youth: General – Outreach/Engagement – After School – Summer – School Break –
Leadership
Children’s: General – Pre-School - After School - Summer - School break
Special Events – Community – Cultural - Festivals – Agriculture/Culinary – End-of-Program
Program Design and Delivery
Marketing/promotion, publications, web-site/social media presence
Bookings/permits, seasonal allocations
Registrations
Revenue collection related to Bookings/Permits/Registrations including cash-handling, ecommerce, invoicing/accounts receivable - in compliance/coordination with Finance
Community outreach and engagement - parent/participant interface - community group liaison
Internal Training - Leader-in-Training – Aquatics training
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POSITION TEMPLATE
POSITION SCOPE
Edit to reflect elements relevant to your organization’s job.
Branch/Section policies and procedures, standards, services, service levels, user fees
recommendations to Director
Other (specify):
Facilities
Construction Coordination – renovations and repairs
Facilities Maintenance & Operations
Arenas – single pad, double pad, summer ice
Pools: Outdoor – Indoor
Community Centres – Banquet Halls – Gymnasiums – Meeting Rooms
Theatre – Museum - Art Gallery - Libraries
Marina
Civic Centre (Town/City Hall)
Parking Lots related to buildings/facilities
Permits/Events set-up/take-down and user interface
Branch/Section policies and procedures, standards, and service level recommendations to
Director
Facilities Equipment – acquisition, repair, maintenance, replacement
Materials & Supplies – acquisition, inventory management
Other (specify):
Parks
Construction - In-house / Contractor Construction Coordination
Parks Maintenance & Operations
Community Parks - Neighbourhood Parks - Parkettes
Nature Trails - Bike Trails
Sports fields – Ball Diamonds – Soccer Pitches – Lit/Unlit)
Tennis courts - Bocci Courts - Lawn Bowling
Playground structures and inspections
Water features – fountains, irrigation systems, splash pads, winterization
Golf course – Ski Hill - Outdoor ice rinks
Garbage pick-up
Park Furniture – maintenance, repair, collection/placement
Forestry
Horticulture – Nurseries - Streetscapes – Plant Watering
Cemeteries – Pioneer - Active
Beach/waterfront
Public washrooms - Ancillary buildings/structures related to parks
Branch/Section policies and procedures, standards, and service level recommendations to
Director
Parks Equipment – acquisition, repair, maintenance, replacement
Materials & Supplies – acquisition, inventory management
Other (specify):
Annual Budget Op Expenditures
Capital
Op Revenues
# of Staff & Vol Fulltime
Part-time
Supervised
Temp / Seasonal
Volunteers
Scope
Indicators
# Program Offerings
# Program Participants
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POSITION TEMPLATE
POSITION SCOPE
Edit to reflect elements relevant to your organization’s job.
(Approximate)
# Permits
# User / Community Groups to Deal With
# Hectares Active / Passive Parkland
# Sports fields (Lit/Unlit)
# Community Centres
Key Venues
KEY DUTIES
Program /
Operational
Planning
Edit to reflect elements relevant to your organization’s job (for portfolio areas applicable, above).
Monitors industry trends for new approaches, programs/services, service delivery methods
and efficiencies.
Stays current with legislation/regulations and funding programs/grants impacting (or
potentially impacting/of benefit to) the Branch / Section
Monitors community interest and use of parks, facilities and programs and liaises with a range
of stakeholders to optimize use/user experience.
Provides input to capital forecasts, master plans, community needs assessments and surveys
Provides input to design and construction of facilities and parks
Designs Branch/Section operational and/or recreational programs
Program Design Implements approved plans - organizes and coordinates delivery of Branch/Section
& Delivery
operational and/or recreational programs
Organizes and coordinates community festivals and events (or assigned portions of same.)
Coordinates repair/renovation/refurbishment of facilities and parks in collaboration with other
staff and stakeholders as required.
Updates asset inventories and implements asset preventative maintenance programs.
Monitors and reports progress on Branch/Section achievement of operational /business plans.
Staff Supervision Assesses and makes recommendation on staffing needs and organization for Branch/Section
Participates in recruitment processes; makes defensible hiring recommendations
Designs and/or delivers staff/volunteer orientation and training
Communicates approved Branch/Section operational/financial plans, and monitors work for
effective service delivery.
Models good leadership practices, and applies HR policies and procedures appropriately –
collaborating with HR and/or Director/Manager on interpretation where required.
Develops, coaches and mentors assigned staff including conducting regular performance
reviews and providing recognition and feedback to staff and volunteers
Ensures health and safety policies, training and procedures are understood and applied within
the Branch/Section, including contracts administered
Interprets and administers Collective Agreements (if supervises unionized staff) in
consultation with HR and/or Director/Manager when required.
Builds positive workplace culture aligned with organization’s Vision/Mission/Values
Manages staff issues, resolves conflicts, responds to grievances, and provides discipline
when necessary - in consultation with Director/Manager and/or HR as appropriate.
Quality
Participates in the development of service levels and standards, quality management and
Assurance / Risk customer service programs.
Management
Audits children’s sport and recreational programs for application of High Five principles and
standard
Identifies risks and implements procedures to mitigate same, in consultation with stakeholders
(users/patrons/participants, legal, insurance, etc.) and Director/Manager, as appropriate.
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POSITION TEMPLATE
KEY DUTIES
Edit to reflect elements relevant to your organization’s job (for portfolio areas applicable, above).
Prepares and/or coordinates the preparation of work and incident protocols and compliancerelated reports and inspections.
Tracks performance measures/metrics to evaluate program effectiveness; and participates in
benchmarking initiatives as assigned.
Coordinates and participates in the review of work processes for optimal efficiency/
effectiveness; and implements approved changes.
Ensures protocols for dealing with accidents/incidents in the workplace are communicated,
understood and adhered to within the Branch / Section
Ensures protocols for dealing with money/payments, inventories, personal/confidential
information and records are understood and adhered to within the Branch/Section.
Monitors services provided by service partners and/or contractors for adherence to terms of
agreements.
Participates in municipal/department emergency preparedness and response to emergency
events, as assigned.
Support to
Prepares reports and recommendations to Director/Manager regarding services, service
Director/Manager levels, policies, large projects/purchases, significant contracts, partnerships, budgets, longrange plans.
Drafts reports to Council for Director/Manager review and approval
Follows-up on matters referred by Director/Manager from Council/Board and/or related
Committee meetings
Keeps Director/Manager apprised of potential sensitive or controversial matters that may arise
within Branch/Section.
Community
Conducts community outreach as directed by Director/Manager
Liaison
Attends community/stakeholder meetings and reports to Director/Manager on outcome/issues.
Strengthens and manages community relationships and partnerships.
Addresses issues arising from community/public/users/patrons in collaboration with
Director/Manager as appropriate.
Marketing &
Coordinates preparation and/or update of community guides/publications, web/social media
Promotion
interfaces and other marketing methods that promote knowledge/use/uptake of programs,
parks, facilities and events.
Finance &
Prepares and recommends to Director/Manager, Branch/Section business plans and
Purchasing
Operating & Capital budgets
Implements and monitors approved budgets and business plans
Prepares tender specifications, bid criteria and evaluation, bid award recommendations for
equipment and supplies
Prepares regular progress reports on large projects/expenditures/revenue targets and overall
budget achievement for Branch/Section
Authorizes purchases and accounts within assigned limits
Prepares applications for program funding/grants for Director/Manager review.
Ensures Branch/Section staff comply with financial and purchasing policies and procedures.
Contract
Administers and project manages contracts and contracted resources including monitoring
Administration
work and adherence to standards and health & safety requirements, authorizing and/or
recommending progress draws, trouble-shooting issues, reporting changes required, etc.
HR-related
Prepares and submits payroll data, attendance management/WSIB reports, grievance
responses, performance reviews, etc in a timely/accurate manner.
Liaises with HR for recruitment, HR policy and collective agreement interpretation/application,
significant workplace issues/incidents, corporate training requi8rements, and modified work
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POSITION TEMPLATE
KEY DUTIES
Edit to reflect elements relevant to your organization’s job (for portfolio areas applicable, above).
programs in collaboration with Director/Manager as appropriate.
Department
Contributes to the overall development and delivery of department services
Team
Attends meetings; and leads or contributes to department or corporate projects and teams
Acts as back-up support for other Supervisor/Coordinator positions and/or Director/Manager
as assigned
Represents the organization and department within the community and industry, as assigned.
Other
Related duties as required.
Duties unique to this position that do not fit under the categories above.
SKILL/KNOWLEDGE REQUIREMENTS
Edit to reflect elements relevant to your organization’s job
Education
Community College Diploma or University Degree related to portfolios supervised, such as:
Recreation - Landscape Architecture - Architectural Technology - Facility Management
Additional
Supervision/Leadership – Staff/Volunteer Development – Health & Safety – Contract
Studies
Administration - Pool/Arena Operations - Parks Maintenance/Operations – Property
Management – Specialty Programming (Fitness, Aquatics, High Five Certification, After-School,
Seniors, Children’s, Youth, Special Needs, Accessibility, etc.)
Designations
Associated with degree/diploma or related professional membership
Experience
Progressive experience in a (municipal) Parks – Recreation - Facilities environment including
successful supervisory experience (in a unionized environment.)
Skills &
Thorough working knowledge of legislation/regulations, standards and contemporary practices
Abilities
related to the portfolio including employment, health & safety and human rights legislation; of
recreation programming and community development principles and practices; HIGH FIVE® certification; recreational facilities maintenance & operations; property management, parks &
open space development, parks maintenance & operations, asset management principles,
budgeting and administrative processes, marketing methods, and contemporary staff
management practices.
General knowledge of local government and funding sources, and public sector procurement
practices.
Excellent interpersonal, oral/written communication, project/time management, analytical,
problem-solving, and staff leadership/development/supervisory skills.
Strong customer service, public relations and diplomacy skills. Ability to build community
relationships and inspired/effective teams.
Technology
Proficiency in use of word-processing, spreadsheet, and presentation software, Recreationrelated software (specify):
Knowledge of database, project management, e-commerce, web-interface and desk-top
publishing software.
Certifications& Driver’s Class G, in good standing – Pool Operator’s Certificate – Refrigeration B License – First
Licenses
Aid – CPR
Other
EMPLOYMENT PARAMETERS
Salary Range
Key Benefits
Health Benefits, Pension, Vacation, Sick Leave, Education Assistance, Paid Memberships,
Flex Time, Time-off-in-Lieu
Hours per Week
Regular/Core Hrs
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POSITION TEMPLATE
Eve/Wknd Hrs
Attendance and/or coordinating requirements at community meetings and/or
community/special events
On call for
Branch/Section emergencies
Reliable Vehicle Supplied by Corporation – Supply Own
Other
Police Check – Vulnerable Sector Screening
WORK LOCATION & CONDITIONS
Office Location
Other Work
Sites
Travel
Regularly to worksites and satellite facilities within the organization and meeting locations within
the municipality/community
Other
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