Bart Vanden Berghe | Paperjam Guide

Bart Vanden Berghe
Global Delivery Director - Associate Director, HCL Technologies (Infrastructure Services
Division)
Né le 19/09/1966
BIOGRAPHIE EXPRESS
Cette personne n'a pas rédigé de biographie express
EXPERTISE
Management - Project Management - Finance - ITIL - IT Management - Program Management - Service Delivery
- Integration - IT Service Management - Service Management - IT Outsourcing - IT Operations - Crisis
Management - Global Service Management - Outsourcing Management - Global Delivery - Service Level
Agreements - People Managment - Sla - Incident Management
HOBBIES
Cinéma - Voitures et motos. - Music
EXPÉRIENCES PROFESSIONNELLES
De juin 2014 à aujourd'hui
HCL Technologies (Infrastructure Services Division)
Type de poste :
Membre de la direction
Fonction :
Global Delivery Director - Associate Director
Détail :
steering of all service deliverers' services (MS and SI) :
- management of the matrix of local and global service deliverers
- maintain and improve service quality
- define the technology strategy, direction and architecture of the outsourcing engagements
- negotiate, agree and maintain OLA's and SLA's
- organize and maintain the regular Service-Level review with all relevant parties.
- P&L responsibility
- Teammanagement.
- Outsourcing engagements : India, Eastern Europe,...
- International Delivery models.
De décembre 2012 à juin 2014
Atos
Fonction :
Global Delivery Director for large accounts
Détail :
steering of all service deliverers' services (MS and SI) :
- management of the matrix of local and global service deliverers
- maintain and improve service quality
- define the technology strategy, direction and architecture of the outsourcing engagements
- negotiate, agree and maintain OLA's and SLA's
- organize and maintain the regular Service-Level review with all relevant parties.
- P&L responsibility
- Teammanagement.
- Outsourcing engagements : India, Eastern Europe,...
- International Delivery models.
De juillet 2011 à décembre 2012
Atos International
Fonction :
Delivery Director South-West Europe
Détail :
Accountable for the service delivery of the cluster South-West Europe : BELUX, FR, IT, ES, CH, PT.
- steering of all service deliverers' services
- management of the matrix of local and global service deliverers
- maintain and improve service quality
- define the technology strategy, direction and architecture of the outsourcing engagements
- negotiate, agree and maintain OLA's and SLA's
- organize and maintain the regular Service-Level review with all relevant parties.
- P&L responsibility
- Teammanagement : manage local service delivery managers (12)
De février 2009 à juillet 2011
Siemens IT Solutions and Services
Fonction :
Service Delivery Director South-West Europe
Détail :
Accountable for the service delivery of the cluster South-West Europe : BELUX, FR, IT, ES, CH, PT.
- steering of all service deliverers' services
- management of the matrix of local and global service deliverers
- maintain and improve service quality
- define the technology strategy, direction and architecture of the outsourcing engagements
- negotiate, agree and maintain OLA's and SLA's
- organize and maintain the regular Service-Level review with all relevant parties.
- monitor the costs of service delivery
- manage local service delivery managers
De janvier 2008 à février 2009
Siemens IT Solutions and Services.
Fonction :
Service Delivery Manager
De janvier 1997 à décembre 2007
Sea-Ro Terminal N.V.
Fonction :
IT Manager
De janvier 1995 à janvier 1997
Sea-Ro Terminal N.V.
Fonction :
IT Engineer
FORMATIONS
De 2010 à 2010
SLV
Domaine d'études :
Outsourcing Framework
De 2009 à 2010
D&H
Domaine d'études :
ITIL SERVICE MANAGEMENT
De 2008 à 2008
IFBD
Domaine d'études :
FINANCIAL MANAGEMENT
De 2008 à 2008
GUIDANCE
Domaine d'études :
ITIL FOUNDATIONS V2 (Certified)
De 2004 à 2004
Vlerick Business School
Diplôme :
Post University
Domaine d'études :
IT MANAGEMENT
De 2004 à 2005
Vlerick Leuven-Gent Management School
Domaine d'études :
IT Management
De 2003 à 2004
Instituut voor Permanente Vorming (RUG)
Domaine d'études :
ICT Systeembeheer
De 2001 à 2002
Open Universiteit Gent
Domaine d'études :
IT Management
De 2001 à 2002
Instituut voor Permanente Vorming (RUG)
Diplôme :
IT Management
Domaine d'études :
ICT
CONTACT
HCL Technologies (Infrastructure Services Division)
[email protected]
LANGUES PARLÉES
Allemand
Anglais
Français
Néerlandais