ONE SINGLE ADDRESS FOR ALL YOUR ONLINE PROCEDURES

Business Portal
ONE SINGLE ADDRESS FOR ALL
YOUR ONLINE PROCEDURES
as part of your professional activity
WHY
CHOOSE
MYGUICHET
?
MyGuichet is a secure interactive platform available on guichet.lu. It allows administrative procedures to be carried out electronically with ease.
This platform is aimed at both citizens and businesses, and provides access to a growing number of procedures.
With MyGuichet, you can fill in online forms, sign
them electronically, attach any supporting documents and then send them to the competent
authorities, without leaving your office.
Examples of
procedures
declaration of a
job vacancy
declaration of
salary account
statements
for
businesses
corporate
income tax
return
business
permit
MyGuichet,
a secure eSpace
CONSULTATION OF BUSINESS DATA
MyGuichet provides access to certain business data held by the
administration, such as the "VAT balance" of businesses.
Users can easily access various information about their company,
which they can refer to whenever they want.
YOUR ONLINE PROCEDURES SAFELY
The business eSpace containing your data and administrative files
is accessible through an electronic identity card (eID) or a LuxTrust
product, which allow you to safely authenticate yourself.
These products also offer a signature certificate enabling you to
electronically sign your administrative procedures online. This
guarantees that your electronic signature has the same legal value
as a handwritten signature.
WHY LOGIN?
When you carry out an administrative procedure via MyGuichet,
security is crucial.
Using electronic certificates, it is possible to verify the identity
of a person authorized to access various sources of information
or services, such as MyGuichet, an e-banking application or the
MultiLine professional payment service.
The complete list of applications accessible through an eID card or
a LuxTrust product is available on:
https://www.luxtrust.lu/en/simple/207
1
Before carrying out your administrative procedures online
via MyGuichet, you must perform the following steps:
1
Acquire a LuxTrust
product
Get a LuxTrust product at your bank
or at the LuxTrust company. You can
also use your eID, provided you have
activated the certificates.
2
2
Activate LuxTrust
Register and activate the
LuxTrust certificate.
www.luxtrust.lu
One certificate is valid for several
applications
(administrations, institutions,
banks, etc.).
4
3
5
4
Create a business eSpace
Create a shared workspace for your
business procedures and documents.
3
Register on MyGuichet
Create your own account on
www.myguichet.lu by
authenticating yourself with your
LuxTrust certificate or eID card.
Confirm the registration
with the received email.
5
Invite co-workers
Invite co-workers
to join the workspace.
Assign a specific role to each person:
administrator, manager, role without
signature.
More questions?
For more information, please visit the available
help on myguichet.lu or contact our helpdesk
on (+352) 247 82000
ACCESS MYGUICHET
You can access MyGuichet on guichet.lu. When you log in, click
"Access my eSpace", then select your certificate and enter your
pin code, or your username and password if you are using a Token.
On the homepage, you will have to choose the business eSpace
you want to access.
START A PROCEDURE
To start a new procedure, simply click "Select a procedure among
all the procedures in the catalogue".
The catalogue shows all administrative procedures available
on guichet.lu. Online procedures can be directly carried out by
clicking "Create".
Once a procedure is started, an assistant will guide you step by
step to complete the form.
MyGuichet,
your help to carry
out your procedures
What are the
advantages of
MyGuichet
online services for
my business?
SAVE TIME
dynamic questionnaires that adapt to the user's profile and
guide them step by step and without unnecessary loss of time
throughout the procedure;
pre-filling of forms by uploading structured files (XML) or by
using personal data saved on the business eSpace (once only);
customization of the list of supporting documents;
accessibility 24/7;
electronic exchanges between businesses and administrations.
TRANSPARENCY
highly secure exchanges and confidentiality of personal data;
immediate identification of the competent authority;
online file tracking and consultation of electronic messages
sent by the administration via the personal dashboard.
COLLABORATION
invite co-workers to join a shared workspace;
assign a specific role to each co-worker (administrator, manager,
role without signature);
revoke access to a user.
CERTIFICATION OF YOUR BUSINESS ESPACE
For some specific sectors, the competent authority may recommend professionals to certify their business eSpace. This certification allows the administration concerned to confirm that the
person registered on MyGuichet has sufficient rights to represent
and consult data on a company. With this certification, you will
have access to the procedures relevant to your business sector
and you will be granted access to specific data held by the administration on the legal person in question.
guichet.lu
11, rue Notre-Dame
L-2240 Luxembourg
Grand Duchy of Luxembourg
Phone: (+352) 247-82000
www.guichet.lu
[email protected]
Editor:
CTIE / Ministry of the Economy
Print: Print and Office supplies Division - CTIE
01/02/2016