Karnataka

Karnataka
Urban Governance &
Innovation in Bangalore
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K. Jothiramalingam
Commissioner
Bangalore City Corporation
Bangalore, Karnataka, INDIA
Eighth largest state in India
Population of 52.73 million (Census 2001)
Share of Urban population to total population is
33.98% against all India average of 27.78%
Third most urbanized state of India after Tamil
Nadu and Maharashtra
One of the fastest growing states in India GSDP
growth was 7.3% during the nineties (2nd
highest) and 8.3% during the second half of the
nineties (highest)
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Bangalore: the context
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Metropolitan Area 531 sq km; BCC area 226 sq km
5th largest urban center, fastest growing
Population (2004) estimated at 6.5 million
Among top 10 high tech cities of the world
4th leading innovation hub along with San Francisco,
Austin (Texas), Taipei (Taiwan)
Most favoured destination for IT & BT industry
Home for over 100 MNCs
130 of Fortune 500 companies located here
Software exports of Rs 18,000 Crores annually (US $
40 b)
Important centre for Garment and Granite industry
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Home to over 1400 IT companies
„ Two new IT industries being set up every week with
foreign equity (Investment approx. US $ 500 m,
growth rate: 45%),
„ Software exports during 20032003-04 US $ 4.2 b (growth
rate 46%)
„ Hardware exports US $ 400 m (growth rate 21%)
„ Investment in BPO companies about US $ 250 m
Fastest growing ‘Biocluster’
Biocluster’
„ Largest number of Biotech companies (110)
„ Growth rate over 20032003-04 is 30% (investment approx.
US $ 120 m); exports US $ 73 m
„ 50% of BT companies of India are in Bangalore
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The ‘Back Office’
Office’ of the World
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Over 60 BPO companies (2004) up from 988 in 2003
Investment: US $ 144 m
Annual Exports: US $ 279 m (2004)
IT Enabled Services (BPO in Banking, Insurance, Medical
Transcription,etc)
Employment generation also witnessed in associated sectors, both
formal & informal
Hospitality, Services and Human Resource sectors generate
employment
Strong human resource base in Science & Technology, pioneer in
privatization of higher/technical education leading to annually
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1973
161 km²
1.65 m
1995
280 km²
4.08 m
1973
1995
2003
2003
437 km²
6.5 m
40,000 engineers
8,000 doctors
12,000 lawyers
1,50,000 graduates
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Bangalore City Corporation
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MULTISECTORAL
ECONOMY
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BCC: a directly elected body (100 Corporators,
Corporators, 10
nominated, 35 Members of State Legislature &
Parliament); Annual budget: US $ 225 m
Corporators elect Mayor & Deputy Mayor for a one year
term
Council is main policy making body; meets monthly
under the Mayor
8 Standing Committees of Corporators discuss &
recommend to Council
Executive head: Commissioner (senior member of the
Indian Civil Service) who assists the Council
Functions under the Karnataka Municipal Corporations
Act,1976
Government retains power to lay down overall policy
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Strategy
Urban Governance Strategy
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Objective: Retain and strengthen
Bangalore’s competitive edge and
comparative advantage
Strategy:
Provide conducive policy framework and
administrative structure through respective
Departments
„ Ensure world class facilities (connectivity,
dedicated IT facilities)
„ Upgrade urban infrastructure, improve quality
of life
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A robust business community translates
into
greater economic activity in the city
„ increased job opportunities
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Annual budget provides opportunity to
discuss issues with stakeholders, incl.
Industry & commerce associations
Approach is to formulate inclusive plans
with stakeholders
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Service delivery
Stakeholders
BATF
Civil Society
Janagraha
Swabhimaan
PAC
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State
Government
Citizen Service Centers
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BCC
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Other
Stakeholders
BDA, BWSSB,BESCOM
Academia
University,
Indian Institute of Science
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Over 110,000 users accessed 11 services
Scope of services enhanced from 4 to 11 in one year
A citizen friendly initiative
Started in December 2003
Provides One Stop Service
Located at Four convenient places
Business hours 9 AM to 7 PM
4 more planned
Corporate Sector
Citizens First
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Citizen Service Centres
BMP Head Office
Citizens’ Report Card
Jayanagar II Block
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Bashyam Park
Public Utility Building
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Public Affairs Center conducts citizens’
survey every 3 years
Focus: Property tax, Solid waste, Public
toilets, Roads, Street lights, Maternity
homes
Findings (2003):
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Satisfaction levels improved: 44% to 73%
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Urban Governance Strategy
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Focus:
Focus: Delivering urban services effectively
Transparency in governance:
governance: strict compliance with
Karnataka Transparency in Public Procurement Act,1999
and Karnataka Right to Information Act, 2000
From accounting to accountability
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Collaboration with Industry
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BCC: First urban local body to adopt Fund Based Accounting
System (FBAS)
Publishes half yearly & annual accounts
Public scrutiny & debate of financial progress: PROOF (Public
Record Of Operations & Finance)
Confederation of Indian Industry assisted first pilot of GIS based
based
tax survey to plug property tax leakage
Engagement with civil society
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Swabhimana & other NGOs
Urban Governance Strategy … 2
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Bangalore City Corporation’
Corporation’s approach:‘ Do things
differently’
differently’
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MoU with State Gov.: cap on recruitment, greater
devolution of funds tied to reform covenants
US $ 220 m line of credit with Housing & Urban
Development Corporation (HUDCO) for projects
Assistance from parastatal urban development finance
corporation (KUIDFC) for specific projects
Drive change through reform:
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Simplification of procedures
Demystification of processes
Application of IT to facilitate
ReRe-engineer business processes
Extensive backback-end computerization in key areas
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Urban Governance Strategy … 3
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Adoption of new strategies:
Building capacity: critical for an organizing rereinventing itself – thrust on HRD
„ Outsourcing planning & quality control functions
– working with consultants
„ Shift in focus of public works: major thrust on
infrastructure projects – roads, flyovers,
underpasses, water supply & drainage, storm
water drains redesign
Urban Governance Strategy … 4
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Renewed focus on the urban poor
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Preventive health project: ‘Healthy City Project’
Project’ with
WHO & CAMHADD
Scaling up of infrastructure for economically weaker
sections
New welfare schemes: development with a human face
New approaches:
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Public Private Partnership
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Public conveniences: Pay & Use Toilets
Adopt a Park
Adopt a School
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Approach
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Consultation process with stakeholders
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Revision of Building Bye Laws
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Imposition/revision of local taxes
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IT, BT sectors
Implementation issues: underground cabling for
telecom connectivity
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Traders Associations, Chamber of Commerce
Identification of major infrastructure projects
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Architects, Construction Business,
Telecom companies
Hosts national & international Trade and
Industry delegations
Employment generation
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BCC’s Vocational training strategy
Budgetary support for vocational training
centers in all wards
„ Targeted towards urban poor
„ IT skills related training for nearly 2500 youth
annually
„ Garment related training for women (approx.
2500 per annum): forward linkage with export
houses
„ Individual skill based training for youth
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The progress so far (2004-05)
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7 major projects completed (Nov 04): US $ 39.5
m
11 new projects (US $ 43.3 m) commenced
22 projects under progress (US $ 66.2 m)
Asphalting of 1000 kms commenced (US $ 28.8
m)
Redesign of 225 kms of storm water drains (US
$ 77 m)
Sanitary Landfill and WasteWaste-toto-Energy projects
launched on BOT basis
Strategies to facilitate urban planning
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Adoption of GIS as a planning tool
Performance Measures for improving quality of service
Promote transparency in working:
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Enhance scope and numbers of Citizen Service Centers
Extend application of IT to more fields: trade licences,
advertisement permissions, eTendering
Increase content & range of information on website: Agenda &
resolutions of Council & 8 Standing Committees, property tax
information, public works contracts
Outsourced provisioning and maintenance of services
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Solid Waste Management
Street lights, public conveniences
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Strategies …2
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Learning through partnering: US AID funded
ICMA’
ICMA’s ‘Resource City’
City’ program with City of
Reno, Nevada (USA)
Working with civil society: revision of property
tax collection demand through NGOs
Proposed Single window ‘Permit Place’
Place’ for
building construction permissions (>18,000 p.a.)
Performance Measures for improving quality of
service
Providing upgraded infrastructure
Working in concert
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BCC coordinates with other agencies as
the major stakeholder:
Improving access to IT hubs
„ creation of Core Ring Roqd
„ Decongestion of city’
city’s core: planning for Old
City and Central Business District
„ Road widening and access to proposed
international airport: 6 lane highway
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Thank You
Bangalore City Corporation
Citizens First
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