SOLICITATION AMENDMENT MODIFICATION

1
1
RETURN BIDS TO:
RETOURNER LES SOUMISSIONS À:
Title - Sujet
Bid Receiving - PWGSC / Réception des soumissions
- TPSGC
11 Laurier St. / 11, rue Laurier
Place du Portage, Phase III
Core 0B2 / Noyau 0B2
Gatineau
Quebec
K1A 0S5
Bid Fax: (819) 997-9776
Solicitation No. - N° de l'invitation
Amendment No. - N° modif.
W8484-158275/B
002
Client Reference No. - N° de référence du client
Date
W8484-158275
2016-02-12
SOLICITATION AMENDMENT
MODIFICATION DE L'INVITATION
The referenced document is hereby revised; unless otherwise
indicated, all other terms and conditions of the Solicitation
remain the same.
Hardware Driver Management Utility
GETS Reference No. - N° de référence de SEAG
PW-$EEM-042-29748
File No. - N° de dossier
CCC No./N° CCC - FMS No./N° VME
042eem.W8484-158275
Solicitation Closes - L'invitation prend fin
at - à 02:00 PM
on - le 2016-02-23
Eastern Standard Time
EST
F.O.B. - F.A.B.
Plant-Usine:
Destination:
Other-Autre:
Address Enquiries to: - Adresser toutes questions à:
Buyer Id - Id de l'acheteur
042eem
Ruest, Melissa
Ce document est par la présente révisé; sauf indication contraire,
les modalités de l'invitation demeurent les mêmes.
Time Zone
Fuseau horaire
Telephone No. - N° de téléphone
FAX No. - N° de FAX
(819) 956-9109 (
(819) 953-3703
)
Destination - of Goods, Services, and Construction:
Destination - des biens, services et construction:
Comments - Commentaires
Vendor/Firm Name and Address
Raison sociale et adresse du
fournisseur/de l'entrepreneur
Instructions: See Herein
Instructions: Voir aux présentes
Delivery Required - Livraison exigée
Delivery Offered - Livraison proposée
Vendor/Firm Name and Address
Raison sociale et adresse du fournisseur/de l'entrepreneur
Issuing Office - Bureau de distribution
Mainframe & Business Software Procurement Division
/ Div des achats des ordi principaux et des logiciels de
gestion
11 Laurier St. / 11, rue Laurier
4C1, Place du Portage III
Gatineau
Quebec
K1A 0S5
Telephone No. - N° de téléphone
Facsimile No. - N° de télécopieur
Name and title of person authorized to sign on behalf of Vendor/Firm
(type or print)
Nom et titre de la personne autorisée à signer au nom du fournisseur/
de l'entrepreneur (taper ou écrire en caractères d'imprimerie)
Signature
Page 1 of - de 1
Date
Solicitation no: W8484-158275/B
PWGSC
Request For Proposal
Solicitation Amendment 2
Purpose:
The amendment is issued:
A)
B)
To identify changes to the bid solicitation; and
To respond to questions regarding the bid solicitation.
(A) CHANGES
CHANGE 1
At Section 4.2 Technical Evaluation, (c) Proof of Proposal Test for Top-Ranked Bid, (iv):
DELETE
In connection with the PoP testing, the Bidder grants to Canada a limited license, on CD-ROM to use the Bidder's proposed
software solution for testing and evaluation purposes.
INSERT
In connection with the PoP testing, the Bidder grants to Canada a limited license, on CD-ROM or USB to use the Bidder's
proposed software solution for testing and evaluation purposes.
CHANGE 2
At Section 7.17 - Licensed Software
DELETE
Media on which Licensed Software must be Delivered
CD-ROM
INSERT
Media on which Licensed Software must be Delivered
CD-ROM or USB
(B) QUESTIONS AND ANSWERS
QUESTION 2
Is Canada open to having an onsite consultant run a HDMU COTS solution? This would include managing day to
day admin tasks, such as installation and configuration of HDMU in client’s operational environment, ensuring drivers
database repository is up-to-date and in sync with client’s hardware inventory, troubleshooting any failures and
issues, reading log files on success and failures and provide status updates, etc...
ANSWER 2
No, professional services including on-site consultants are not required.
QUESTION 3
M-11: “The HDMU must have low bandwidth or offline options (via distributable media) such that locations with
slow or no network connectivity have access to the drivers.”
Does Canada require the vendor to physically visit any of the DND sites? If Canada requires the vendor to
physically visit sites that may have slow or no network connectivity, how many such sites are there and where are
they located?
ANSWER 3
No, we do not require the contractor to physically visit DND sites.
QUESTION 4
Is it possible to establish a forecast of service volume? For example; it is anticipated that 75% of the installations
shall be performed by the supplier as part of the project, 20% as rush delivery for sensitive sites, and 5% by DND
staff for highly sensitive sites.
ANSWER 4
No, it is not possible to forecast the service volume since no installation or on-site services will be done by the
contractor.
QUESTION 5
Shall the supplier conduct a site survey to assess installation readiness and to determine operational requirements
as required by DND?
ANSWER 5
No site survey is required.
QUESTION 6
M-24: “The HDMU, during the installation of drivers, must go through a discovery phase where the most appropriate
drivers are installed. This may include legacy drivers for old and outdated hardware that is still being used within the
DND/CAF.”
How old is the old hardware?
ANSWER 6
For information purposes, the life-cycle of hardware is typically 5 years, however there are some hardware
components that are 6+ years old.
QUESTION 7
Section 7.17 - “Media on which licensed software must be delivered” states that the format must be CD-ROM. The
software might not fit on CD or DVD. Will download or USB key be acceptable?
ANSWER 7
Yes, it is acceptable to provide either a link to download the software or to deliver the software on a USB key.
QUESTION 8
When is the currently procured hardware due for refresh?
ANSWER 8
The hardware refresh is typically every 5 years. The timing of the hardware refresh is based on type of hardware,
purchase date, contracts, etc., therefore it is hard to determine, and the above mentioned timeframe is not standard
across the DND/CAF.
QUESTION 9
Section 7.21 Termination for Convenience; we are unable to agree to refunds on software purchases. We offer a
fully-functioning trial version of the solution with free access to software support during that trial period. Because our
customers are able to completely test the software, on an unlimited time basis, we make sure that customers are
fully confident in the solution prior to purchase. Is it possible to remove this section?
ANSWER 9
Canada has reviewed the request, and the requirement remains the same. Section 7.21 Termination for
Convenience is only applicable in the event of termination of services for the convenience of Canada for which an
advanced payment has been made. As per Section 7.7 (c) Method of Payment - Advanced Payment, Canada will
make the advance payment to the Contractor for Software Maintenance and Support. The advance payment does
not apply to the Licensed Software. Payment for Licensed Software is as per Section 7.7 (b).
QUESTION 10
Section 4.2 (c); During POP test, will having a SME available over the phone suffice or Canada requires one in
person?
ANSWER 10
As per section 4.2 (c) Proof of Proposal Test for Top-Ranked Bid, having a representative available by telephone will
suffice.
QUESTION 11
Our business hours are between 8AM - 6PM and non-business hours are between 6PM - 8AM. Can DND forecast
percent of service events required during business hours (for example 60%) and non - business hours (for example
40%)?
ANSWER 11
Canada cannot confirm a percentage of service events. As per Section 7.18, Support Services are required between
the hours of 8:00 a.m. to 5:00pm local time at the site where the Licensed Programs are installed, Monday through
Friday, exclusive of statutory holidays observed by Canada at such site.
QUESTION 12
Section 7.18 states that the turnaround time should be 60 minutes for “Contact information for accessing the
contractor’s support services”. Is there a percent of service events requiring such turnaround time? For example:
20% of the events 100% of times?
ANSWER 12
Canada cannot confirm a percentage of service events. As per Section 7.18 Licensed Software Maintenance and
Support‘ of the RFP, The Contractor must respond to all telephone, fax or email communications (with a live service
agent) within 60 minutes of the initial time of the Client or User's initial communication.’ Please note that the 60
minute time frame is in reference to response time to the initial service request, not in reference to resolving the
service inquiry.
QUESTION 13
Section 7.18 Licensed Software Maintenance and Support – ‘Contact Information for Accessing the Contractor's
Support Services’ states that “The Contractor must respond to all telephone, fax or email communications (with a live
service agent) within 60 minutes of the initial time of the Client or User's initial communication.”. During regular
support hours, this turnaround timeframe isn’t out of the question. Having said that, it isn’t something we guarantee,
as our support technicians will occasionally need to spend some time in our lab to troubleshoot a particular issue.
Can you confirm the response/turnaround time for support services? Is it acceptable that telephone and email
support are not available 24/7/365?
ANSWER 13
Yes, please refer to Q-12 above.
QUESTION 14
Please clarify who is “contractor” and who is “manufacturer”.
ANSWER 14
As per Annex A - Statement of Requirements, Appendix A: Terminology, Original Equipment Manufacturer (OEM):
Company which manufactured a product being resold either individually or as a part of a different product.
As per SACC Manual clause 2030 01 (2015-09-03) Interpretation, “Contractor” refers to ‘the person, entity or entities
named in the Contract to supply goods, services or both to Canada’
QUESTION 15
Are you able to accept an End User Licensed Agreement (EULA) as part of this contract?
ANSWER 15
No, a Contractor’s EULA will not be accepted or incorporated into the resulting Contract.
See Section 2.1(b): Bidders who submit a bid agree to be bound by the instructions, clauses and conditions of the
bid solicitation and accept the clauses and conditions of the resulting contract.
See Section 7.12(f): the Contractor's bid dated ______ (insert date of bid), as clarified on "or" as amended on
_______ (insert date(s) of clarification(s) or amendment(s) if applicable), not including any software publisher license
terms and conditions that may be included in the bid, not including any provisions in the bid with respect to limitations
on liability, and not including any terms and conditions incorporated by reference (including by way of a web link) in
the bid.
Bidders may raise questions as per Section 2.3, Enquiries – Bid Solicitation.
ALL OTHER TERMS AND CONDITIONS REMAIN THE SAME