today and tomorrow

APAVE
TODAY AND
TOMORROW
2009_BUSINESS REPORT
2009,
A STABLE
YEAR
Although 2009 was impacted by the economic crisis,
it was nevertheless a stable year for Apave.
Turnover rose to €672.5 million for a net income
of €12.6 million. _
Taking into account the financial climate, these results are
reassuring and are due to several factors:
• a determined policy to reduce costs without compromising the
quality of our services;
• a more aggressive sales effort, particularly in the nuclear
sector and internationally;
• leveraging the efforts of our 9,650 employees in France and on
forty sites abroad.
Our international business activity is mainly located in
Southeast Asia, the Middle East and Africa, and now represents
14.8% of our net turnover, against only 13% in 2008. We have
developed a number of strategic sites, including Apave China
(which started operations in 2009), and Apave Turkey. Apave
Japan will be coming soon.
The economic outlook for 2010 confirms our strategy of industrializing our processes and developing internationally through
alliances with foreign partners. In 2010, for example, we launched
a joint venture with Lloyd’s Register to address the growing needs
of the nuclear industry in the UK and other countries.
Christian Mainet.
Chairman of Apave Groupe.
In the same way, we shall introduce the Group’s new system of
governance in late 2010 to ensure greater competitiveness and
efficiency. A single structure of governance and operational management, a more aggressive sales strategy, and a lower cost
base should help us serve our customers more effectively and
strengthen Apave’s position as the undisputed leader in risk
management for companies and local authorities.
INSPECTION
P.16 _
TRAINING
P.24 _
4_
2009
IN PICTURES
10 _ HIGHLIGHTS
A REFERENCE
PLAYER IN
THE NUCLEAR
INDUSTRY
TESTS AND
MEASUREMENTS
P.30 _
12 _ QUESTIONS FOR
VAN PHUC LÊ,
CHAIRMAN
OF THE BOARD
OF CEOs
APAVE ON THE
INTERNATIONAL
STAGE
14 _ QUESTIONS FOR
JEAN BERSEILLE,
CHAIRMAN OF
APAVE SUDEUROPE
18_INSPECTION
BUILDING
P.20
22_BUILDING
26_TRAINING
32_TESTS AND
MEASUREMENTS
CONSULTANCY
P.34 _
36_CONSULTANCY
40 _ SPECIALIZED
SUBSIDIARIES
42 _ LOCATIONS
CONTENTS
20
09
IN PICTURES
MAJOR PROJECTS _
PROJECT MANAGEMENT CONSULTANCY: SUBSTANTIAL INTERNATIONAL ACTIVITY
APAVE PROVIDES PROJECT MANAGEMENT CONSULTANCY, WHEREBY PROJECT-ORIENTED
TEAMS HELP CUSTOMERS, FROM WORK INSPECTION THOUGH TO DELIVERY IN A NUMBER
OF TECHNICAL, SAFETY, QUALITY, AND ADMINISTRATIVE AREAS. _
●
●
TRANSPORTATION _
THERE ARE MORE AND MORE TRAMWAY, METRO AND HIGH-SPEED TRAIN
PROJECTS. APAVE HAS DEVELOPED CONSIDERABLE EXPERTISE IN GUIDED
PUBLIC TRANSPORT SYSTEMS. IT IS MAINLY TASKED WITH INSPECTING THE
CONSTRUCTION OF STATIONS AND STRUCTURES, EVALUATING WORKSITE
AND FIRE SAFETY, INSPECTING ELECTRICAL AND MECHANICAL INSTALLATIONS,
AND ASSESSING SAFETY PRIOR TO COMMISSIONING. _
●
NUCLEAR _
RATED AND APPROVED BY THE FRENCH NUCLEAR SAFETY AUTHORITY (ASN),
APAVE HAS SUPPORTED NUCLEAR STAKEHOLDERS (MANUFACTURERS,
OPERATORS AND CONTRACTORS) FOR MORE THAN FORTY YEARS. IT HAS ALSO
BEEN LEVERAGING ITS SKILLS ON AN INTERNATIONAL SCALE (EPR IN FINLAND,
ITER, AND MISSIONS IN RUSSIA, JAPAN, CHINA, AND ITALY). _
20
09
IN PICTURES
HIGH ENVIRONMENTAL QUALITY (HEQ) CONSTRUCTION _
THE FRENCH ENVIRONMENTAL FORUM, “LE GRENELLE DE L’ENVIRONNEMENT”,
HAS SET AMBITIOUS SUSTAINABLE DEVELOPMENT TARGETS FOR HOUSING AND
OFFICE BUILDINGS. APAVE HAS THEREFORE EXPANDED ITS TEAM OF SPECIALISTS
IN ENVIRONMENTAL QUALITY AND BUILDING ENERGY PERFORMANCE. _
●
●
HEALTHCARE _
QUALITY DEMANDS ARE INCREASING IN THE FIELD OF MEDICAL DEVICES,
PARTICULARLY FOR X-RAY DIAGNOSES. APAVE PROVIDES HEALTHCARE
PROFESSIONALS WITH A GLOBAL SERVICE COVERING PERIODIC SAFETY
INSPECTIONS, QUALITY CONTROLS AND MORE. _
20
09
IN PICTURES
TRAINING _
APAVE HAS EXTENDED ITS LEAD IN TRAINING FOR SAFETY AT WORK. ACTIONS
ARE ALSO UNDERWAY TO IMPROVE TECHNICAL SKILLS. APAVE HAS UPGRADED
AND BOOSTED ITS NETWORK TO OFFER 143 TRAINING CENTERS ON ITS
CUSTOMERS’ DOORSTEPS. _
●
10
2009 business report
HIGHLIGHTS
KEY FIGURES
2009 TURNOVER
TURNOVER
BY GEOGRAPHY
14.8%
International
85.2%
France
€672.5 M
2009 NET INCOME
€12.6 M
WORKFORCE
9,650
employees in France and abroad
200,000
customers in France and worldwide _
11
2009 business report
ORGANIZATION
APAVE
ALSACIENNE
APAVE
PARISIENNE
APAVE
NORD-OUEST
APAVE
SUDEUROPE
Christian Mainet
Chairman
Christian Mainet
Chairman
Jean-Louis Hédelin
Chairman
Jean Berseille
Chairman
Rémi Sohier
CEO
Rémi Sohier
CEO
Bertrand Clément
CEO
Van Phuc Lê
CEO
TECHNICAL CENTER
APAVE ALSACIENNE
TECHNICAL CENTER
APAVE NORD-OUEST
TECHNICAL CENTER
APAVE SUDEUROPE
Christian Mainet
Chairman
Gérard Angoustures
Chairman
Georges Lopez
Chairman
CETEN APAVE
INTERNATIONAL
APAVE
GROUPE
APAVE
DÉVELOPPEMENT
Bertrand Clément
Chairman of the
Management Committee
Christian Mainet
Chairman
Jean-Paul Talagrand
Chairman
Van Phuc Lê
Chairman of the Board of CEOs
Philippe Pâris
CEO
Philippe Pâris
CEO
Philippe Pâris
Company Secretary
A DEMANDING
QUALITY AGENDA
We aim to provide our customers with services that adapt
constantly to their needs, building on the skills, reactivity and local
availability of our thousands of employees.
Our quality system is designed to ensure this service for
our customers, and our overall quality policy is focused on:
OUR VALUES
Experience
We have a 140-year track record
of sustained technical progress.
Expertise
Our 9,650 engineers, technicians
and other employees provide specific skills,
day in, day out.
• ensuring long-term customer satisfaction,
• involving our teams in our development.
Each year, the Board of Directors reviews our quality indicators,
identifies their strengths and weaknesses, and sets priorities
for the future.
For 2010, attention is focused on four issues:
• effective supervision,
• the quality of deliverables,
• satisfying customers and trainees,
• deadlines for deliverables.
Proximity
Our doorstep approach—from both
a geographical and technical standpoint—
ensures fast response times.
Independence
As a third party organization, Apave
always acts impartially and transparently.
It is completely independent of suppliers,
manufacturers and other business partners.
12
2009 business report
A REFERENCE PLAYER IN
THE NUCLEAR INDUSTRY
QUESTIONS FOR
VAN PHUC LÊ,
CHAIRMAN
OF THE BOARD
OF CEOs
Why has Apave played such an active role
in the nuclear industry?
Van Phuc Lê _ Our technical experience
is widely recognized. For over 40 years,
Apave employees have worked with
almost everyone in the French nuclear
industry, one of the largest in the world,
with its 19 power plants and 58 units.
Our customers appreciate our services,
which meet all of the needs of the
three major constituencies: equipment
designers/builders, users, and
the contractors who build and dismantle
nuclear installations.
What have been your main business
activities for your customers?
Van Phuc Lê _ Among equipment
designers/suppliers, we mainly work on
checking pressure equipment compliance
(auditing quality systems, checking
calculations, quality monitoring, monitoring
manufacturing, pre-commissioning checks
etc.). We also respond to many requests
concerning the compliance and safety of
electrical systems, mechanical equipment
and lifting gear. We draw on the skills of our
SOPEMEA subsidiary to conduct equipment
qualifications using tests and trials. In the
case of operators, in addition to periodic
compliance inspections for all types of
equipment (pressure, mechanical, electrical
and so on), we handle a large number of
technical support calls. Our employees
have, for example, worked on the chemical
cleaning of steam generators together with
environmental monitoring and work
hygiene. We have also assisted operators in
better managing the aging phase of their
equipment including structure diagnoses,
fatigue metrics, nondestructive testing, and
so on. Apave also provides comprehensive
training sessions for staff working in the
sector. We work in a quite separate way with
contracting authorities involved in building
or dismantling nuclear facilities. We either
act as technical inspector or coordinator in
checking the soundness of constructions
and the safety of people and participants in
projects, or we provide project management
consultancy to help them reach the best
13
2009 business report
decisions with respect to technical,
regulatory, financial and administrative
issues.
What were the key events in 2009?
Van Phuc Lê _ Apave won new contracts
to replace steam generators (SG).
Our employees have also expanded their
international experience, for example
in Japan, on missions for checking
the manufacturing conditions of parts
for replacement steam generators. We have
also worked in Russia, Italy and Finland
with the Olkiluoto EPR. In addition, Apave
was involved in the JHR (Jules Horowitz
Experimental Reactor), and Areva and
Mitsubishi Heavy Industries have entrusted
Apave with assessing their quality systems
(module H) for the design and manufacture
of nuclear pressure equipment.
CLOSE-UP
THE OUTLOOK FOR 2010
The growth of nuclear activity in China and Southeast Asia,
its probable resumption in the United Kingdom, and the increasingly
strong demand in emerging countries for access to civilian nuclear
energy all strengthen our strategy of consolidating our position
as leader in this sector.
We signed a joint venture with Lloyd's Register in London and
established Lloyd's Register Apave Ltd. This allows us to respond jointly
to the resurgence of nuclear activity in the United Kingdom, and other
possible extensions around the world.
The last piece of good news is that the European Agency
for Nuclear Fusion (Fusion for Energy (F4E)) has selected Apave
to coordinate safety on the ITER site, and carry out the technical
inspection of the construction of 39 buildings. This is an exceptional
contract, and some fifty engineers and technicians will be involved
in the project.
14
2009 business report
APAVE ON THE
INTERNATIONAL
STAGE
QUESTIONS FOR
JEAN BERSEILLE
CHAIRMAN OF
APAVE SUDEUROPE
What is the strategy behind your
international development?
Jean Berseille _ The markets in France
and Europe are becoming increasingly
competitive in a currently sluggish economy.
So we are naturally refocusing on countries
whose GDP growth is much higher than
those in Western Europe. In Africa, the Near
and Middle East, and South-East Asia, there
are many projects related to the exploitation
of raw materials and other extractive
industries that require new large
infrastructure projects. These projects
naturally involve substantial requirements
in the fields of inspection, project technical
assistance, inspecting construction work
and training. So to meet our customers’
expectations, we have expanded outside
France, and in less than 10 years we have
grown our network of subsidiaries from
approximately 200 employees in 2000 to
over 1,700 today. Our turnover and profits
have progressed at the same rate.
Which parts of the world does Apave
operate in?
Jean Berseille _ We operate in:
• Africa, and the Near and Middle East
with 26 subsidiaries;
• Southeast Asia and the Pacific
with 3 locations;
• Europe with offices in Italy, Spain,
Macedonia, Belgium, Switzerland and
Monaco.
New opportunities are opening up in South
America, especially Chile, as well as
2009 business report
in Turkey and the former Soviet republics
(Georgia, Azerbaijan, Turkmenistan, etc.)
along with China and Japan.
airport demonstrates. We are also looking
at development projects in the nuclear
sector in geographies where we operate.
Which are the most promising markets?
Jean Berseille _ Our services primarily
focus on the oil sector, where we carry out
over 60% of our business, but we also
provide services to the building industry
and other types of infrastructure. Alongside
traditional technical inspection, project
management consultancy (PMC) is growing
significantly, as the contract for Tripoli
What is vital to the success of your
international operations?
Jean Berseille _
• Being close to the customer
• Being reactive
• Multi-disciplinary skills
• Multicultural teams (French, Anglo-Saxon,
Eastern European, Vietnamese, African, etc.)
• Creating new services
15
What were the highlights of your
international activity in 2009?
Jean Berseille _ The year’s key events
were the setting up of subsidiaries in Ghana,
Qatar, Turkey and Macedonia, and the kickoff
of our subsidiary’s activity in China. Business
progressed in all countries where we operate,
largely driven by the expertise and experience
we have built up in France.
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2009 business report
INSPECTION
Once again this year, compliance checks on equipment and facilities
accounted for more than 50% of our business. Electrical safety remains a major
focus of our operations. Our people worked with healthcare professionals using
X-ray machines, operators applying ICPE (i.e. facilities requiring environmental
impact assessment) and machinery manufacturers to meet their new regulatory
commitments. _
_COVERAGE
_ELECTRICAL INSTALLATIONS
_PRESSURE EQUIPMENT
_MECHANICAL EQUIPMENT
_WAVES AND RAYS
_FACILITY FIRE SAFETY
_SYSTEMS: ENERGY AND FLUIDS
_TRANSPORT OF HAZARDOUS MATERIALS, ETC.
2009 business report
18
2009 business report
INSPECTION
Our inspection activity is mainly directed at checking the compliance
of electrical installations, lifting equipment, machines, fire-safety
and radiation protection devices. These checks occur in two stages:
• when commissioning equipment, to verify they comply with the regulations;
• when operating, to periodically check they are in good order.
Checking pressure equipment
Medical imaging
Environmental risk of premises
Apave has consolidated its leading position in
the checking of conventional pressure equipment (boilers, tanks, etc.), especially in the
chemical, petrochemical, pharmaceutical and
energy sectors.
In all, 60,000 pieces of medical equipment
are covered by the new regulatory requirements for the performance reliability of radiological diagnoses. In 2009, Apave received
additional approvals. Teams can now meet
the needs of healthcare professionals who
deploy:
• analog mammography;
• digital mammography;
• bone densitometers,
• scanners;
• radiology-based diagnostic apparatus.
In 2010, our periodic performance monitoring
will focus on dental radiology equipment.
The five-year review of environmental risks
in the ICPE (facilities classified for environmental protection) must include reporting in
38 areas of activities (farming, laundries, foundries, fertilizer storage buildings, fuel storage
premises, etc.). Apave has been accredited by
the Cofrac (French committee for accreditation) and approved by the Ministry for
Ecology (Meedat) for all of these areas.
High degree of activity
in the nuclear sector
As an ASN-rated and –approved organization,
Apave has stepped up its nuclear business
in France and abroad to address the growth in
nuclear activity in Southeast Asia (China,
Japan) and Europe through, for example, its
missions on the EPR in Finland.
Elevators: five-year technical
inspections introduced
The application of the new French legislation (The Robien Law) primarily concerns
19
2009 business report
@POGÉE
EFFECTIVE USE OF ONLINE
INSPECTION DATA
Apave offers customers,
especially multi-site customers,
24/7 online access to their reports
via a secure web space. On this
full-feature site, they can manage
inspection data, have a clear view of
equipment involved in the observations,
and schedule their readings.
1 unique
information desk for national
customers working over multiple
sites. They can now speak directly
to a dedicated national contact
person who can coordinate with
the entire network of 130 Apave
local agencies. _
elevators operating in buildings used by the
public. The aim is to check the fire prevention
devices. Apave specialists responded in particular to the requirements of safety committees.
Manufacturers affected by the new
Machinery Directive
The new Machinery Directive came into force
in late 2009 and applies to manufacturers
commercializing machinery on the European
market. It is now easier to apply this due to
the inclusion of more detailed information,
and it now covers quasi-machines (such as
robots). Via Coprec, Apave participated in the
work on implementing the application order
for the decree that transposes this Directive
into French law. Our teams have also answered questions from manufacturers about
the scope and changes involved. \\
“WE WANTED TO REFOCUS
ON A SINGLE CONTRACT COVERING
ALL REQUIREMENTS FOR LIFTING,
PRESSURE AND ELECTRICITY. _
Towards global
inspection services.
“The ArcelorMittal Florange steel
plant is a large-scale facility all
of which is subject to regulation.
This amounts to a very broad
inspection task, and we used
to use several different companies
for it. We wanted to refocus
on a single contract covering
all our requirements for lifting,
pressure and electricity.
We needed a supplier who could
support us in inventorying all
the devices requiring inspection.
There is a vast amount of
equipment scattered over this
huge site, some less visible than
others, and it must all be checked
for reliability. Absolutely nothing
must slip through the cracks!
As Apave had always worked
on the site’s pressure equipment,
they have already mastered this
difficult process. The simplest
and most logical solution was
for them to extend inspections
to the other sectors.” _
LAURE DI PIETRO
ARCELORMITTAL
FLORANGE
HEAD OF
THE CENTRAL
MECHANICAL
RELIABILITY
DEPARTMENT
20
2009 business report
BUILDING
Apave’s construction inspection business withstood the severe
crisis that affected the building sector. There were three key events
during the year:
• growth in legacy site audits;
• an increase in requests for project management consultancy
(excluding construction inspection);
• the restructuring of Apave’s services concerning the energy performance
of buildings in order to meet customer needs and the requirements
of the recent French Environment Forum, le Grenelle de l’environnement. _
_COVERAGE
_CONSTRUCTION INSPECTION
_ HEALTH AND SAFETY PROTECTION
_ DIAGNOSTICS AND TECHNICAL ASSISTANCE
_ PROPERTY AUDITS
_ FIRE AND HEAT CHECKS
_ HIGH ENVIRONMENTAL QUALITY
_ PROJECT MANAGEMENT CONSULTANCY
2009 business report
22
2009 business report
BUILDING
The construction inspection business
proved resilient during the crisis in this
sector, and even achieved a number
of successes on the public procurement
market. Operations focused on verifying
the soundness of buildings and on human
safety, and accounted for some 60%
of our construction business.
Clean worksites: Apave innovates
Apave carried out operations involving the
coordination of health and safety protection
on construction sites. These help prevent
accidents affecting those working on-site.
For contractors wishing to ensure their sites
are safe without getting involved in High Environmental Quality (HEQ) procedures, Apave
can provide an environmental coordinator
working alongside the health and safety coordinator. He is tasked with implementing
an environmental management system,
especially to handle waste production and
management, but also to reduce noise,
pollution, dust, and traffic problems for local
residents. This approach was initiated in the
social housing sector and is now developing
in the tertiary sector and in site remediation
operations.
Legacy site audits on the rise
Now that the French state and public companies have begun to dispose of their real
estate holdings, there is a rise in requests for
evaluations – financial, technical (state of
repair, compliance, operability, etc.). Apave
has joined forces with major audit firms to
23
2009 business report
PMC
AN APAVE TEAM OF
ENVIRONMENTAL QUALITY
SPECIALISTS
Apave has set up a team of
environmental quality specialists, capable
of helping private developers obtain
their CERQUAL (residential) certification
and project owners their CERTIVEA
(public buildings and industrial facilities)
certification.
contribute its technical skills to their financial know-how.
Aiding real estate holdings
operators
There is a growing need for services to address
three types of owners and/or managers of
real estate assets:
• aid in decisions to sell, renovate or maintain;
• helping functional improvements, such as
reducing operating costs or improving rental
income;
• helping factor in new requirements related
to energy savings and sustainable development.
Project Management Consultancy
for energy performance
In light of the plans of the French Environment Forum, le Grenelle de l’environnement,
the construction sector will experience a
revolution in both energy and technology. In
the case of energy, it will have to meet the
legally binding targets for reducing greenhouse gas (GHG) emissions and saving
energy. In terms of technology, it must invent
or adapt solutions that meet energy efficiency
thresholds while ensuring maximum comfort for users. Apave provides six special services to help owners meet their regulatory
obligations (such as calculating their energy
performance, and so on). \\
“WE CHOSE THE APAVE SOLUTION
BECAUSE IT WAS THE MOST ATTRACTIVE,
COMPLETE AND BEST-STRUCTURED
BID TARGETING OUR REQUEST. _
A large stadium
as showcase
“The first French positive
energy stadium, the Grand Stade
in the Greater Le Havre area,
scheduled to open in 2012,
will form a showcase for
sustainable development in
the Seine-Maritime region.
Apave is providing the technical
inspection and checks for
the safety of individuals on
the site and is contributing
to the environmental approach
to sustainable development
as a technical assistant to the
project management. We chose
the Group’s solution because
it was the most attractive,
complete and best-structured
bid targeting our request.
The project management group
comprised some forty people,
selected before the start of work,
who will work together for
two years after the opening
of the stadium to ensure that
everything works perfectly.
So Apave will be helping us
until 2014.” _
JEAN-FRANÇOIS
CAUX
CODAH
(“COMMUNAUTÉ DE
L’AGGLOMÉRATION
HAVRAISE”)
PROJECT DIRECTOR
24
2009 business report
TRAINING
Despite the crisis, our training business has remained at virtually the same
level of activity as the previous year, with a total of 260,000 people trained in 2009.
While safety training is still the dominant focus, advanced professional training
(technical aspects of jobs, preparation for vocational retraining etc.) forms
a new growth area.
Apave anticipated the consequences of the French reform on vocational training
published in late 2009 and on electrician accreditations so that it can respond
quickly to customers’ requests. _
_ COVERAGE
_SAFETY
_ADVANCED PROFESSIONAL TRAINING
_PROFESSIONAL TECHNIQUES
_E-LEARNING
_INSTRUCTIONAL ENGINEERING
2009 business report
26
2009 business report
TRAINING
Safety training is still the dominant focus and demand
is high. Apave offers one of the most comprehensive training
services on the market. It enables companies to meet
their training obligations, whatever their sector of activity,
from industry, commerce, and nuclear, to healthcare,
construction and local authorities.
Safety training
The four programs most in demand
from companies cover:
• electrician accreditations;
• driver training for forklifts, site
vehicles and machinery (Caces®);
• health and safety at work;
• preventing chemical risks.
27
2009 business report
E-LEARNING
AN EL@ PLATFORM FOR
A HIGH-GROWTH SECTOR
In 2008, Apave launched
a new e-learning platform
that now offers access to training
on electrician accreditations,
airport safety, health and safety
at work, and safety management.
Apave provides blended learning
actions, combining distance learning
and classroom training.
1
st
in France as a private body
providing training for safety
at work, Apave is ranked third
in private training for its range
of courses. _
Developing technical skills
These courses are designed to enable employees
to acquire the necessary technical skills, and to
learn professional best practices and prevention. The courses lead to qualification certificates for the industrial and tertiary sectors, and
provide recognized vocational skills. Ultimately,
these courses allow employees, along with tem-
porary workers and job seekers, to learn new
skills, improve their performance and employment prospects, and boost their opportunities for
reassignment and mobility.
Apave innovates with online
positioning tests
Positioning tests conducted online at apaveformation.com can assess trainee knowledge
acquisition so that the content and duration of
the courses can be tailored to the results.
These tests currently cover electricity, refrigerants, and energy topics. Apave teams also set
final assessments - for example, the SNCF
technical reviews for certain categories of
personnel involved in train maintenance
services are planned and organized by Apave
at the end of the session on mechanical and
electrical topics. The SNCF then incorporates
the results into its own career development
and mobility policy.
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2009 business report
1,750
Apave instructors are unique in
being practitioners, professionals,
teachers and facilitators all rolled
in one. This makes the courses
far more effective. _
Preparing for the vocational
training reform and electrician
accreditations
The vocational training reform will significantly
change the role of training suppliers. Apave
has already initiated a policy of partnership
with OPCA (the vocational training agency organization) to tailor its courses to business
Handling
refrigerants.
Apave is certified
as an evaluating body that can issue certificates
of competency to staff handling these fluids. _
activities represented by companies covered by
these agencies. In the case of the electrician
accreditation reform, once the law is published, Apave is ready to offer customers a
complete solution covering a training audit
plan for the company in question, based on
the new accreditation gradings, and tailored
training courses that can ‘recycle’ current
accreditations. Apave has also created training
programs for the automotive sector for staff
involved in manufacturing hybrid vehicles. In
2010, new training programs will focus on
all-electric vehicles.
Upgrading and expanding
our doorstep network
Proximity is a critical asset for Apave’s training
agenda. In all there are 143 centers and units
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2009 business report
“WITH APAVE, WE HAVE SET UP TRAINING
PROGRAMS TO ENSURE MAXIMUM SAFETY
FOR ELECTRICIANS AND ENGINEERS
WORKING ON OUR PROTOTYPES. _
Risk prevention
“Apave is long-term partner
of PSA in a number of courses,
including industrial electrician
accreditations. As we are
aware of the Group’s skills, we
naturally asked them to provide
training for the UTE C 18-550
standard. This standard dates
back to 2000 and was revised
in 2006, and is intended
to protect people who work
on vehicles with electric
and hybrid engines. With
Apave, we have set up training
programs to ensure maximum
safety for electricians and other
technicians working on our
prototype vehicles powered
by these technologies.
The aim was to prevent all
types of risks such as the risk
of electrification due to high
voltages, and of projections
of molten metal in the case
of short circuits. In all, about
1,000 people were trained
in 2009. By the end of 2010,
nearly 3,000 employees
working in design,
manufacturing and after-sales
will have received training
under this program.” _
spread all over France. In 2009, new centers
in Angoulême, Besançon, Dunkerque, Épinal,
Montpellier, Port-de-Bouc, Strasbourg and
Valence started up. Others were substantially
upgraded such as Bourg-en-Bresse, Lyon and
Nantes (which extended its coverage of renewable energy), Oyonnax, Rennes and Taverny
(which doubled its capacity). \\
DAVID LUZON
PSA
RESEARCH
ASSISTANT
“TECHNICAL
JOB TRAINING”
30
2009 business report
TESTS AND
MEASUREMENTS
This is a growth business, dominated by measures set out
by environmental requirements. Air quality measurements continue to play
a key role, while product testing and materials analysis are increasing. _
_COVERAGE
_SAMPLING, ANALYSIS, ENVIRONMENTAL TESTS AND
MEASUREMENTS OF AIR, WATER, NOISE, SOIL, AND WASTE
_WORK STATION HYGIENE: MEASUREMENTS OF EXPOSURE
TO CHEMICAL RISK, VENTILATION CONTROLS AND SITE
SANITATION, NOISE MEASUREMENTS
_CHARACTERIZATION AND AUDITS OF METAL
AND PLASTIC MATERIALS
_PRODUCT TESTS (EITHER FOR EC LABELING
OR SPECIFICATIONS-BASED)
_TESTS AND QUALIFICATION OF EQUIPMENT
(SOPEMEA SUBSIDIARY)
_LEGAL AND INDUSTRIAL METROLOGY
(THROUGH ITS A+ MÉTROLOGIE SUBSIDIARY)
2009 business report
32
2009 business report
TESTS AND MEASUREMENTS
Most of the tests and measurements business
is dedicated to measurements of air pollution, diagnostics
and analyses for water and sanitation, sampling
and analysis of waste and soil, noise and vibration
measurements, product testing and materials analysis.
Waste in water
The national campaign for searching for and
reducing hazardous substances in water continued its efforts. Specially authorized installations listed for environmental protection are
concerned by the new circular dated January 5,
2009. For operators this means measuring
and then reducing certain substances found in
their industrial wastewater and removing the
most dangerous of them. Specialist Apave
teams have therefore responded to operator
demands by launching the first campaigns for
preliminary monitoring. The ultimate goal is
to support industry in sustainably monitoring
their discharges into wastewater and conducting a technical and economic study of how
to reduce or eliminate hazardous substances
in wastewater.
Air quality at work stations
To protect workers against chemicals and
CMRS agents (carcinogens, mutagens and
substances toxic to reproduction), manufacturers have called on Apave experts to check
workplace ventilation and sanitation conditions and carry out measurements of chemical pollution. This has been a growth activity for three years. Concerns about air quality
now include indoor living spaces, especially
buildings open to the public (nurseries,
schools, swimming pools, public transport
etc.). This public health issue is also one of the
priorities of the national environmental health
plan (PNSE2) as part of the French Environment Forum, le Grenelle de l’environnement.
It also forms part of the High Environmental
Quality (HEQ) approach to buildings. Apave
33
2009 business report
“WE HAVE EXPANDED OUR COLLABORATION
WITH APAVE. WE CAN SAVE TIME BY USING
A SINGLE SERVICE-PROVIDER FOR ALL
PROTECTIVE EQUIPMENT. _
has conducted measurement campaigns on
the concentration of air-borne pollutants
inside nurseries and schools and continues to
develop in this area.
Product tests
This business saw strong demand in testing
face masks designed to combat the spread
of the H1N1 virus. Apave also maintained its
leading position in Europe for EC labeling of
personal fall protection equipment (harnesses,
karabiners, ropes, etc.). Approvals for validating safety helmets were obtained at the end
of the year.
Materials analysis
Apave laboratories were tasked with three
types of missions:
• qualification tests of materials and
welding (tensile, bending, impact, macro
and micrographic examinations, hardness
testing, chemical analysis, etc.).
High temperature tensile tests (up to
1,000°C) were also developed.
• custom tests (compression and heat
treatment).
• post-damage audits (wear, breakage,
corrosion, etc.).
Measurements in the nuclear
industry
Apave specialists responded to requests from
operators of nuclear plants in France and
abroad, mainly in conjunction with the chemical cleaning of steam generators. These
usually involved running measurements of air
quality inside buildings and of potential pollutants emitted into the atmosphere. \\
A range of assistance
services
“The Delta Plus Group designs,
standardizes and manufactures
personal protective equipment.
Since the publication in 1989
of the PPE Directive 89 686, this
equipment has been subject
to European legislation, and
an EC label means they can
circulate freely within the European
Union. Apave has been helping us
meet the regulatory requirements
on fall-prevention devices for
sixteen years now. We chose
Apave because it was the only
French supplier accredited
for these devices. They
assist us during tests, when
filing applications, and
during quality control.
Apave has been certified
for face masks and
protective helmets,
and we have expanded
our collaboration.
We can save time by
using a single service
provider for all this
protective equipment.” _
PIERRE
GOUTALAND
DELTA PLUS GROUP
TECHNICAL
AND CERTIFICATION
DIRECTOR
34
2009 business report
CONSULTANCY
Our consultancy business experienced a slight drop in 2009.
The environmental component forms the core of this activity, along
with human safety at work. There are also an increasing number of missions
focused on organization and management, and the prevention of psychosocial
risks. The online regulatory monitoring service, @visé, has increased
its subscriber base by 35%. _
__ COVERAGE
_RISK MANAGEMENT AND ORGANIZATIONAL EXPOSURE
_HUMAN HEALTH AND SAFETY AT WORK
_ENVIRONMENTAL PROTECTION
_ORGANIZATIONAL AND MANAGEMENT PERFORMANCE
_HUMAN RESOURCES AND SKILLS MANAGEMENT
_SUSTAINABLE DEVELOPMENT
2009 business report
36
2009 business report
CONSULTANCY
From the remediation of contaminated soils,
through impact and danger studies of buildings listed
under environmental protection legislation (ICPE),
to consultancy services, particularly in the medical sector,
and the prevention of psychosocial risks, companies have called
on Apave consultants for practical operational support with
evaluated outcomes.
Buildings listed under
environmental protection
legislation (ICPE)
Apave has worked on the prevention and reduction of risks of accidents and pollution, assessments of impact and hazard identification in
ATEX areas where there is a risk of explosion,
operating budgets, compliance audits, helping
prepare permit applications and more. This
broad range of operations reflects our
recognized expertise in a domain where
500,000 ICPE buildings are subject to declaration or authorization.
Cleaning soil
Working within the regulatory framework
(e.g. for plant closures and administrative
requests) or as part of a company’s own
initiative (e.g. acquisition audits, ISO 14001
certification and eco-audits), Apave special-
2009 business report
ists have helped in mapping samples of
polluted areas, and developing action plans to
revitalize sites.
Reducing greenhouse gas
emissions (GHG)
There has been a sustained increase in the
number of requests regarding this issue,
involving carbon balance sheets, energy
audits and recommendations for reducing
energy consumption.
Human health and safety at work
To attain their workplace safety targets, our
customers first have to identify the regulatory
requirements and organize themselves to meet
them, then assess the risks, build a prevention
plan, provide training, and finally set up the
relevant management system. An increasing
number of them are asking Apave to aid them
in developing a safety culture within their
100
Apave consultants
are environmental specialists
who help companies
on a daily basis. _
organizations, and some 80 consultants are
now working on these goals.
Organizational consultancy in the
medical sector
French hospital reform has led to the creation
of new types of organization. In this respect,
Apave consultants have been working on
improving:
37
38
2009 business report
• organizational performance and cost control
in order to boost the overall efficiency of
patient care;
• the quality of patient care both inside hospitals and between two different hospitals.
This involves reducing the risk of losing
Qualipol
Apave is rewarded for the quality of its services.
In December 2009, the French professional soil remediation body
(UPDS) awarded Apave its Qualipol seal of approval, following
an independent audit. This certification underwrites the service
quality of companies who examine and clean up polluted sites.
medical information, delays, and treatment
inefficiencies.
Preventing psychosocial risks
Apave carried our diagnostics, ran searches
for the most relevant indicators, and made
recommendations for preventing or reducing these risks. Specially tailored training
sessions were designed, not only for human
resources managers, occupational doctors
and members of the National Committee for
Health, Safety and Work Conditions (CHSCT),
but also for managerial staff.
Lean management
The challenge of lean management is to develop better working conditions while boost-
39
2009 business report
“WE DECIDED TO WORK WITH APAVE AS IT
IS ONE OF THE FEW COMPANIES TO OFFER
CONSULTING IN LEAN MANUFACTURING. _
Adapting
to markets
A PERSONALIZED ONLINE
REGULATIONS WATCH
“Our watchword is ‘produce
better, more efficiently’.
So we decided to set up lean
manufacturing pathways
for our staff. Our goals were
to boost the confidence of our
current customers and win over
new ones, and to enhance our
teams’ versatility, skills and
professional capacity so they
could adapt to new market
expectations. We wanted to
introduce training that focused
on our industry - shipbuilding and was also recognized by third
parties so that we could optimize
the value of our employees.
We decided to work with Apave
as it is one of the few companies
to offer consulting in lean
manufacturing, and training
approved by CQPM1 certification.
Their bid was the most
convincing.”
35% rise in subscribers.
Over 830 customers now use this service.
1 – French Metalworking Qualification
Certificate.
@VISÉ
ing an organization’s efficiency and operating
performance (by reducing inventory, improving quality, etc) and basically involves
changing human factors and behaviors.
Apave consultants have carried out missions
like this for a number of manufacturing and
service companies. \\
EMMANUEL
ILLIAQUER
STX FRANCE /
SAINT-NAZAIRE
TRAINING
MANAGER
40
2009 business report
SPECIALIZED SUBSIDIARIES
Apave comprises 59 subsidiaries and partly-owned operations in France and abroad.
They include SOPEMEA, A+ Métrologie and BVT which operate closely with the Group’s other skills
sets to provide an ever-evolving range of services to customers. _
SOPEMEA,
EUROPEAN LEADER FOR LABORATORY-BASED
ENVIRONMENT TESTING
_S
OPEMEA and its subsidiaries
Sopavib and Sopaval form a special
unit of 130 people specializing in environmental testing, test engineering
and consulting prior to official equipment tests.
Accredited by Cofrac, these three entities help
numerous industries with a strong presence
in the aerospace, defense, nuclear, railway,
and automotive sectors. They provide a wide
range of testing services (e.g. climate, water,
vibration, EMC, earthquake simulations) and
on-board or on-site testing of digital simulations, the maintenance of testing resources,
and training for testing operations.
In 2009, the changing market led SOPEMEA
to offer a more comprehensive range of
services by setting up a new Audit department. This can support customers throughout
the process of qualifying equipment by
identifying needs, drafting procedures, and
running digital simulations. SOPEMEA also
updated its visual identity.
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2009 business report
A+ MÉTROLOGIE,
SECOND LARGEST
PLAYER IN EUROPE
_W
ith its 300 employees,
A+ Métrologie offers complete solutions for measurements (verification, calibration, testing, 2D/3D measurement) in all areas
(dimensional, physical, and electrical metrology, and checking precision units), with the
capacity to handle large equipment bases,
maintain measuring equipment, and provide
training and consultancy. A+ Métrologie
operates across all sectors of the industry
market with a strong presence in aerospace,
defense, transportation, food processing,
energy, and chemicals.
In 2009, A+ Métrologie acquired Soméga, a
specialist in three-dimensional precision measurement that is deeply involved in the aerospace sector. A+ Métrologie is developing in the
biomedical sector and making significant
investments in the field of microwaves.
BVT
THE HAZARDOUS MATERIALS
TRANSPORT SPECIALIST
_A
pave subsidiary BVT offers three types of services:
- approval of transport packaging, using laboratory tests certified
by the French Ministry of Transport, and on-site production controls,
irrespective of whether the products are classified as hazardous;
- training for the entire supply chain: shippers, logistics operators, packers,
freight forwarders, and carriers, covering road, air, rail, sea, and river transport;
- consulting and assistance: audit procedures, aid to security consultants,
etc.
BVT trains 6,000 truck drivers and 2,000 people a year in the aviation sector (BVT is accredited by IATA, the International Air Transport Association).
42
2009 business report
LOCATIONS
IN FRANCE AND AROUND THE WORLD
AFRICA /
MIDDLE EAST
• Algeria
Apave Alsacienne
2, rue Thiers
BP 1347
68056 Mulhouse Cedex
France
Tel: (33) 3 89 46 43 11
Fax: (33) 3 89 66 31 76
apave.com
Apave Nord-Ouest
5, rue de la Johardière
BP 20289
44803 Saint-Herblain Cedex
France
Tel: (33) 2 40 38 80 00
Fax: (33) 2 40 92 08 52
apave.com
Apave Parisienne
13-17, rue Salneuve
75854 Paris Cedex 17
France
Tel: (33) 1 40 54 58 00
Fax: (33) 1 40 54 58 88
apave.com
Apave Sudeurope
Z.I., avenue Gay-Lussac
BP3
33370 Artigues-près-Bordeaux
France
Tel.: (33) 5 56 77 27 27
Fax: (33) 5 56 77 27 00
apave.com
and its technical center:
8, rue Jean-Jacques Vernazza
ZAC Saumaty-Séon - BP 193
13322 Marseille Cedex 16
France
Tel: (33) 4 96 15 22 60
Fax: (33) 4 96 15 22 61
apave.com
Apave Groupe
191, rue de Vaugirard
75738 Paris Cedex 15
France
Tel: (33) 1 45 66 99 44
Fax: (33) 1 45 67 90 47
apave.com
Apave Algérie
Cité sociale, villa n° 8,
rue Pasquier-Bronde,
Les Sources, Bir Mourad Rais
Algiers
Tel: (213) 21 54 11 11
Fax: (213) 21 54 47 42
[email protected]
• Angola
ISQ Apave Angola
rua Kwamme N’Krumah n° 31 A
5t° D – Maianga
Luanda
Tel: (244) 228 742 263
Fax: (244) 228 742 262
[email protected]
• Burkina Faso
CETE Apave Burkina
avenue Kouamé N’Kruma, 01
BP 2060
Ouagadougou
Tel: (226 )50 30 16 78
Fax: (226 )50 30 16 78
[email protected]
• Cameroon
ADRH Apave
1174, boulevard du Président
Ahmadou Ahidjo-Akwa
BP 129
Douala
Tel: (237) 33 42 31 97
Fax: (237) 33 43 03 94
[email protected]
adrh-apave.com
• Chad
CETE Apave Sudeurope Tchad
1007, boulevard de Paris
BP 1474 - N’Djamena
Tel: (235) 252 48 87
Fax: (235) 252 48 87
[email protected]
• Congo
CETE Apave Congo
BP 857
Pointe-Noire
Tel: (242) 530 00 70
Fax: (242) 94 46 88
[email protected]
apavecongo.com
• Gabon
CETE Apave Sudeurope Gabon
Immeuble Air France
Boulevard de l’Indépendance
BP 12196
Libreville
Tel: (241) 72 02 94
Fax: (241) 72 02 95
[email protected]
SMX Gabon
Z.I. du Nouveau Port
BP 2854
Port-Gentil
Tel: (241) 56 44 37
Fax: (241) 56 14 42
[email protected]
• Mauritania
• Ghana
• Morocco
Apave Ghana
PO Box AX 1388
No. 5 Cape Coast Road
Takoradi
Tel: (33) 6 71 60 73 93
[email protected]
• Ivory Coast
AGTS
11 BP 1955
Abidjan 11
Tel: (225) 20 21 00 47
Fax: (225) 20 21 77 15
[email protected]
CETE Apave Côte d’Ivoire
rue du Canal Bietry
Abidjan
Tel: (225) 21 75 32 22
Fax: (225) 21 25 86 35
[email protected]
• Lebanon
Apave Liban
Immeuble Sioufico 1er étage
rue Emile-Lahoud
Sioufi, Achrafieh
2067 2610
BP 16-5806
Beirut
Tel: (961) 1 612 918
Fax: (961) 1 612 920
[email protected]
• Libya
Apave Libya
PO Box 91848
Dat El Imad Tower 1
Gasar Ben Gheshir, at the entry
of Tripoli Airport
Tripoli
Tel: (218) 21 563 02 43
Fax: (218) 21 563 02 43
[email protected]
apavelibya.com
• Mali
CETE Apave Mali
BPE 4135
Bamako
Tel: (223) 20 21 28 70
Fax: (223) 20 21 28 70
[email protected]
CETE Apave Sudeurope
Mauritanie
BP 3547
Nouakchott
Tel: (222) 525 74 56
[email protected]
CETE Apave Sudeurope Maroc
3, rue de Champigny
20300 Casablanca
Tel: (212) 5 22 30 00 58
Fax: (212) 5 22 30 23 68
[email protected]
• Qatar
Apave Qatar
Tel: (974) 42 98 888
[email protected]
• Republic of Equatorial
Guinea
Apave Equatorial Guinea
av. Parques de Africa Caracolas
Malabo
Tel: (240) 23 06 95
Fax: (240) 23 41 84
[email protected]
• Senegal
Apave Sahel
Mermoz Pyrotechnie
Ancienne Piste n° 25
BP 6334
11522 Dakar Étoile
Tel: (221) 33 860 73 01
Fax: (221) 33 860 73 03
[email protected]
apavesahel.sn
CETE Apave Sénégal
32 rue Jules Ferry - BP 50788
18524 Dakar Étoile
Tel: (221) 33 823 45 86
Fax: (221) 33 823 45 78
[email protected]
• Tunisia
ACT Internationale Apave
51, rue des Entrepreneurs
Z.I. Aéroport - BP 110
1080 Tunis Cedex
Tel: (216) 71 94 05 80
Fax: (216) 71 94 05 30
[email protected]
APROQUEM
67, avenue Alain-Savary
Apt B2.1, cité des Jardins, 2
1002 Tunis
Tel: (216) 71 79 63 60
Fax: (216) 71 79 61 21
[email protected]
aproquem.com
• Turkey
Apave Gozetim Hizmetleri A.S
Sedef cad. Ata Bloklari Ata 3-2
n° 65 Atasehir
34758 Istanbul
Tel: (90) 216 580 93 85
Fax: (90) 216 580 93 86
[email protected]
apave.com.tr
• United Arab Emirates
CETE Apave Sudeurope
Abu Dhabi Branch Office
P.O Box 8102
Abu Dhabi
Tel: (971) 2 639 10 40
Fax: (971) 2 639 10 50
[email protected]
SOUTH AMERICA
• Chile
AETS Sudamerica
avenida Vitacura 2771
Oficina 604 - Las Condes
Santiago
Tel: (562) 378 65 60
[email protected]
aets-sudamerica.com
• French Guiana
Apave Sudeurope
3297 bis, route de Baduel
97300 Cayenne
French Guiana
Tel: (33) 5 94 25 50 90
Fax: (33) 5 94 37 80 45
[email protected]
Apave Sudeurope
angle avenue Pariacabo
et rue Auprat - BP 711 Cedex
97387 Kourou Cedex
French Guiana
Tel: (33) 5 94 32 90 60
Fax: (33) 5 94 32 90 61
[email protected]
ASIA-PACIFIC
• China
Apave China
E10, 5th floor
Nantian International Business
Center
Huacheng Dadao Road
Tienher District
510000 Guangzhou City
Tel: (86) 20 22 38 55 96
Fax: (86) 20 22 38 55 97
[email protected]
• Japan
Jetro
Kobe C.I.T. Bldg, 4F
5-1-14 Hamabedori, Chuo-Ku
Kobe 651 6591
Tel: (81) 78 252 7505
Fax: (81) 78 232 3439
[email protected]
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2009 business report
• Malaysia
Apave Malaysia Sdn Bhd
2-5-C, Level 2, Enterprise 3
Technology Park Malaysia
Lebuhraya Puchong, Sg. Besi
50250 Kuala Lumpur
Tel: (603) 89 94 39 80
Fax: (603) 89 94 29 89
[email protected]
• New Caledonia
CETE Apave Calédonie
1, rue Dame Lechanteur
BP 4012
8846 Nouméa Cedex
Nouvelle-Calédonie
Tel: (687) 26 41 42
Fax: (687) 26 25 55
[email protected]
• Vietnam
Apave Vietnam & Southeast Asia
129 & 131 Hoang Quoc Viet road
Cau Giay district - Hanoi
Tel: (84) 437 56 55 56
Fax: (84) 437 56 55 99
[email protected]
apave.com.vn
Apave Vietnam and Southeast
Asia – HCMC
197 Dien Bien Phu Street
Ward 6 - District 3
Ho Chi Minh City
Tel: (84) 8 3 822 71 80/79
Fax: (84) 8 3 822 71 80/79
[email protected]
apave.com.vn
CARIBBEAN
• Guadeloupe
Immeuble Manhattan
Impasse des Palétuviers
Voie Verte - Z.I. de Jarry
97122 Baie-Mahault
Tel: (33) 5 90 26 87 05
Fax: (33) 5 90 26 86 84
[email protected]
• Martinique
Bât. Calypso - Centre d’affaires
Dillon-Valmenière
97200 Fort-de-France
Tel: (33) 5 96 71 77 54
Fax: (33) 5 96 63 23 85
[email protected]
EUROPE
• Belgium
Apave Belgium
chaussée de Nivelles, 167
B-7181 Arquennes
Tel: (32) 67 79 44 79 / 44 80
Fax: (32) 67 79 44 84
[email protected]
apaveno.be
• France
A+ Métrologie
191, rue de Vaugirard
75738 Paris Cedex 15
Tel: (33) 1 45 66 99 44
Fax: (33) 1 45 66 17 06
aplus-metrologie.fr
ABTI
66, quai Français
33530 Bassens
Tel: (33) 5 57 77 11 01
Fax: (33) 5 57 77 05 60
ADIAG
13, rue Salneuve
75017 Paris
Tel: (33) 1 40 54 46 94
Fax: (33) 1 47 66 22 60
[email protected]
adiag.com
AETS
Division Internationale
Z.I. - Induspal-Lons
17, av. André-Marie-Ampère
BP 202
64142 Billere
Tel: (33) 5 59 72 43 23
Fax: (33) 5 59 72 43 24
[email protected]
aets-europe.fr
AFHOR
69, rue Barrault
75013 Paris
Tel: (33) 1 45 81 69 04
Fax: (33) 1 45 81 63 06
[email protected]
afhor.com
AQSE
Parc des Lumières
Bât A
294/296 av, du Bois de la Pie
BP 62186 Roissy-en-France
95974 Charles-de-Gaulle Cedex
Tel: (33) 1 49 90 54 84
Fax: (33) 1 49 90 54 89
[email protected]
aqse.fr
Apave Aeroservices
191, rue de Vaugirard
75738 Paris Cedex 15
Tel: (33) 1 45 66 99 44
Fax: (33) 1 45 66 17 06
[email protected]
apave-aeroservices.com
Apave Certification
191, rue de Vaugirard
75738 Paris Cedex 15
Tel: (33) 1 45 66 18 18
Fax: (33) 1 45 66 39 76
[email protected]
apave-certification.com
Apave Développement
191, rue de Vaugirard
75738 Paris Cedex 15
Tel: (33) 1 45 66 99 44
Fax: (33) 1 45 67 17 06
Apave International Inspection
(A.I.I.)
191, rue de Vaugirard
75738 Paris Cedex 15
Tel: (33) 1 45 66 99 44
Fax: (33) 1 47 34 92 32
[email protected]
AQUASS
15 rue de Saint-Hubert
33370 Artigues-Près-Bordeaux
Tel: (33) 5 56 74 26 10
Fax: (33) 5 56 74 26 61
[email protected]
ARPP
Espace Vernèdes 6
Chemin de Vernèdes
83480 Puget-sur-Argens
Tel: (33) 4 98 10 00 20
Fax: (33) 4 98 10 00 22
[email protected]
arpp.fr
AT DIAG
29, rue Raymond Aron
76130 Mont-Saint-Aignan
Tel: (33) 2 35 02 75 15
Fax: (33) 2 35 61 01 82
[email protected]
adiag.com
BVT
2-4, avenue de la Cerisaie
BP 312
94266 Fresnes Cedex
Tel: (33) 1 46 68 02 65
Fax: (33) 1 46 68 65 09
[email protected]
bvt.eu
CA2I
168, bd Rabatau
13010 Marseille
Tel: (33) 4 96 12 29 00
Fax: (33) 4 96 12 29 49
[email protected]
PPN
1 bis rue Ambroise-Bully
27200 Vernon
Tel: (33) 2 32 51 06 66
Fax: (33) 2 32 51 04 85
[email protected]
Prorad
Z.I. La Grand'Colle
21, av. Auguste-Marius-Peyre
13110 Port-de-Bouc
Tel: (33) 4 42 40 70 30
Fax: (33) 4 42 40 70 38
[email protected]
Sematec
20-21, place Bertin-Boisson
30200 Bagnol-sur-Cèze
Tel: (33) 4 66 33 22 20
Fax: (33) 4 66 33 22 21
[email protected]
sematec.fr
Soméga
5 ter, chemin des Arroutis
64800 Benejacq
Tel: (33) 5 59 61 09 29
Fax: (33) 5 59 61 23 84
[email protected]
Sopaval
ZAE Les Dix Muids
rue Antoine-Laurent-deLavoisier
59770 Marly
Tel: (33) 3 27 21 13 40
Fax: (33) 3 27 21 13 41
[email protected]
sopemea.fr
Sopavib
27, rue de l’Avenir
69740 Genas
Tel: (33) 4 72 37 67 52
Fax: (33) 4 72 37 67 47
[email protected]
sopemea.fr
SOPEMEA
Zone aéronautique
Louis-Bréguet
BP 48
78142 Vélizy-Villacoublay Cedex
Tel: (33) 1 45 37 64 64
Fax: (33) 1 46 30 54 06
[email protected]
sopemea.fr
• Great Britain
Lloyd's Register Apave Ltd
71 Fenchurch Street
EC3M 4BS London
Tel: (44) 077 6666 7311
• Italy
Apave Italia CPM
via Artigiani, 63
25040 Bienno
Tel: (39) 03 64 30 03 42
Fax: (39) 03 64 30 03 54
[email protected]
Apave Italia CPM
via Pavoni, 1
20052 Monza
Tel: (39) 039 389 696
Fax: (39) 039 389 947
[email protected]
• Macedonia
Apave ROPE ACCESS
15 Korpus n° 1
1000 Skopje
Tel: (389) 231 711 44
Fax: (389) 231 711 40
[email protected]
Apave Southeastern Europe
15 Korpus n°1
1000 Skopje
Tel: (389) 231 711 44
Fax: (389) 231 711 40
[email protected]
• Monaco (Principality of)
Apave Monaco
Les Boulingrins
5 bis, avenue Princesse Alice
98000 Monaco
Tel: (377) 93 25 47 19
Fax: (377) 93 25 41 70
[email protected]
• Spain
Apave Iberica
Calle Ramon de Santilla 4 (5e)
28016 Madrid
Tel: (34) 91 457 99 30
Fax: (34) 91 457 37 93
[email protected]
Sematec
Pilotegi 2 - Oficina 007
20018 Donostia San Sebastian
Tel: (34) 943 31 34 11
Fax: (34) 943 31 34 69
[email protected]
• Switzerland
Apave Suisse
3, rue du Nord
CH 1400 Yverdon-Les-Bains
Tel: (41) 24 425 71 04
Fax: (41) 24 420 16 70
[email protected]
INDIAN OCEAN
• Madagascar
Apave Madagascar
Immeuble Marbour
Lalana Asaolombavambahoaka
Fransay 77
Antasahavola
Antananarivo
Tel: (261) 20 22 568 38
Fax: (261) 20 22 568 91
[email protected]
• Mauritius
AIO CO LTD
20, route Palmerstone
Phoenix
Tel: (230) 696 82 50
Fax: (230) 696 70 91
[email protected]
apave-maurice.com
Apave Indian Ocean LTD
20, route Palmerstone
Phoenix
Tel: (230) 696 82 50
Fax: (230) 696 70 91
[email protected]
apave-maurice.com
• Reunion Island
10, rue Adolphe-Ramassamy
97490 Sainte-Clothilde
La Réunion
Tel: (33) 2 62 29 28 81
Fax: (33) 2 62 29 56 93
[email protected]
Communications
Department Apave Groupe
191, rue de Vaugirard
75738 Paris Cedex 15
France
Tel.: (33) 1 45 66 99 44
Fax: (33) 1 45 67 90 47
www.apave.com
Apave would like to thank customers and employees who helped
to contribute to this report through their personal accounts and information. _ Editorial team: Communications Department _ Design &
production:
- www.specifique.com _ Photos: Apave; Apave
Sudeurope; Bruno de Hogues/Apave; Jean-Marie Aragon/Apave
Parisienne; Pascal Parrot; Sébastien Sindeu; Yann Le Borgne; Alfred
Buellesbach/Visum-REA; Belpress/Andia; Burger/Phanie; Richard
Damoret, Laurent Grandguillot, Pierre Gleizes/REA; Jammit;
Gaël Kerbaol/Fédéphoto; Gary Buss, Monty Rakusen/Gettyimages;
Duplan/Light Motiv; Alt-6, Kerstin Schomburg/ Plainpicture; Karen
Linke/Picturetank; Philippe Stroppa/Studio Pons; Ph. Giraud/Terres
du Sud.
This business report was printed by IME on Claro Silk paper comprising
50% recycled fibers and 50% fibers under the Programme for the
Endorsement of Forest Certification (PEEFC).