providing key technical support to a fast moving retail food operation

PROVIDING KEY TECHNICAL SUPPORT TO A FAST MOVING
RETAIL FOOD OPERATION ON A NATIONAL SCALE
SECTOR: FOOD & BEVERAGE
McDONALD’S
McDonald’s are one of the
world’s leading food service
retailers, serving more than
60 million people every day.
I
SOLUTION: BREAK-FIX AND SERVICE DESK
LOCATIONS
McDonald’s have more than 32,000
restaurants in 119 countries and
employ more than 1.5 million
people. Today, there are around
150 McDonald’s restaurants all
over Switzerland.
Company Profile
McDonald’s are one of the world’s leading food
service retailers serving more than 60 million
people in over 100 countries every day.
McDonald’s operate more than 32,000
restaurants worldwide. McDonald’s market
leading position for over 30 years is based
on the simple formula practiced worldwide:
Best quality, fast and friendly service,
cleanliness and good value for money.
McDonald’s opened their first Swiss restaurant
in 1976 in Geneva. Three years later they
opened their first restaurant in German
speaking Switzerland, in Basel. In 1993
McDonald’s opened a restaurant in Italian
speaking Ticino. Today there are over 150
McDonald’s restaurants in Switzerland, with
approximately7000 employees, serving around
270,000 guests a day. 79% of the ingredients
of McDonald’s Switzerland are purchased from
Swiss suppliers. McDonald’s are an important
employer and contributor to the Swiss economy.
ACTIVITIES
McDonald’s serve some
of the world’s favourite food
from their restaurants and
drive-thrus. In Switzerland
McDonald’s are an important
employer to over 7,000 people.
OUR EMPLOYEES HAVE ONE SINGLE
CONTACT PERSON FOR ALL IT NEEDS. THE
GETRONICS TEAM IS HIGHLY COMMITTED
AND SHOWS A LOT OF PASSION. THAT’S
EXACTLY THE KIND OF PARTNERSHIP WE
WISH FOR
MARKUS BURKHARDT, IT MANAGER,
McDONALD’S SWITZERLAND
The Challenge & Objectives
In order to increase the service and enhance
the maintenance of the technical infrastructure,
McDonald’s Switzerland needed a new partner
to take over the maintenance of their Point of
Sale (POS) systems, as well as the support of the
restaurant managers with technical problems.
The Getronics Solution
Getronics are in charge of the installation, support,
maintenance and repair of the POS systems in the
150 McDonald’s restaurants in Switzerland.
In addition, we have expanded the User Help Desk
service to the managers of the restaurants.
CHALLENGE
To maintain Point of Sale
systems and IT infrastructure,
as well as supporting restaurant
managers with any technical
problems.
Results & Benefits
• More flexible handling of technical problems
• Improved condition of the systems and devices
• Enhanced trouble-shooting
• Access to web systems
The Future
With the number of McDonald’s restaurants
in Switzerland increasing, Getronics have
the flexibility and capability to expand their
POS systems management and the technical
support as they grow.
Why Getronics?
Getronics have the capability to provide effective
support to a fast moving retail food operation
on a national or international scale. The words
of Markus Burkhardt, IT Manager at McDonald’s
Switzerland clearly demonstrate the value
of Getronics to his company: “Not only are the
Getronics employees highly
structured, but at the same
time highly flexible.”
ABOUT GETRONICS: The Getronics family, comprising the Connectis and Getronics brands, has a complete portfolio of integrated ICT services for the large enterprise and public sector markets.
This includes Workspace, Applications, Unified Communications, Data Centre, Cloud, Consulting, Partner Technology, Managed Services and Security. www.getronics.com. Getronics is a lead in the
Global Workspace Alliance, a unique model that provides customers with a consistent IT service throughout the world, with one single point of contact and billing entity. www.workspacealliance.com