Quality Brose Group/ Purchasing Brose Group Manual Supplier
Transcription
Quality Brose Group/ Purchasing Brose Group Manual Supplier
Function Quality Brose Group/ Purchasing Brose Group Document type Manual Document name Supplier Management at Brose: Escalation Procedure (including CSL Program, TOP-Q Meetings) Supplier Evaluation Status Issued Released 17.01.13 Index: 111 Weitergabe sowie Vervielfältigung dieser vertraulichen Unterlage(n), Verwertung und Mitteilung ihres Inhaltes ist nicht ohne unsere vorherige schriftliche Genehmigung gestattet. Zuwiderhandlungen verpflichten zu Schadensersatz. Alle Rechte für den Fall der Patenterteilung oder Gebrauchsmuster-Eintragung vorbehalten. Page: 1/19 17.01.2012 The copying, use, distribution or disclosure of the confidential and proprietary information contained in this document(s) is strictly prohibited without prior written consent. Any breach shall subject the infringing party to remedies. The owner reserves all rights in the event of the grant of a patent or the registration of a utility model or design. Overview Modifications 101 19.05.04: 1.1 and 1.2 amended, revised PPM point deduction and logistics modified 102 13.08.04: 1.2 amended; 1.3 and 1.2.2 Logistics catalogue revised, 1.2.3 Purchasing criteria detailed 103 8.9.04 1.1 and 4 amended. 1.2.3 authorized > 9% was < 9% 104 01.04.05: 1.2.1 modified, 1.2.3. modified 105 24.04.06: Sequence of chapters modified Editorial revision Escalation procedure fully revised 106 Supplier evaluation revised (Implementation of qualification and performance; criteria Project management, Status Audit + certification and Status escalation level added 107 07.08.09: Escalation procedure adapted Supplier evaluation revised 26.10.09: Escalation procedure adapted (actions of audits added) 20.08.10 CSL Process added, TOP-Q meetings added 17.02.12: Escalation procedure adapted, supplier evaluation requalification added 17.01.13: Disruptions adapted; Requalification adapted; Packaging and Documentation adapted; Project management adapted and failure codes added, 5.2.7 project management bonus system added, structure updated; Requalification (see Qualification / Status audit + certification added 108 109 110 111 Source Quality Brose Group/suppliers Index: 111 Weitergabe sowie Vervielfältigung dieser vertraulichen Unterlage(n), Verwertung und Mitteilung ihres Inhaltes ist nicht ohne unsere vorherige schriftliche Genehmigung gestattet. Zuwiderhandlungen verpflichten zu Schadensersatz. Alle Rechte für den Fall der Patenterteilung oder Gebrauchsmuster-Eintragung vorbehalten. Page: 2/19 17.01.2013 The copying, use, distribution or disclosure of the confidential and proprietary information contained in this document(s) is strictly prohibited without prior written consent. Any breach shall subject the infringing party to remedies. The owner reserves all rights in the event of the grant of a patent or the registration of a utility model or design. SUPPLIER MANAGEMENT AT BROSE 4 1 INTRODUCTION 4 2 BROSE ESCALATION PROCEDURE 5 3 CSL PROGRAM 7 4 TOP-Q MEETINGS 7 5 SUPPLIER EVALUATION 8 5.1 Overview 5.1.1 Performance of supply to individual plants 8 9 5.2 Fault type catalogues 5.2.1 Quality 5.2.2 Requalification 5.2.3 Logistics 5.2.4 Part code 5.2.5 Purchasing 5.2.6 Project management 5.2.7 Project management bonus system 5.2.8 Status Audit +Certification 5.2.9 Influence of Escalation level 5.2.10 Influence of CSL-level 10 10 11 11 13 14 15 16 16 17 17 5.3 18 Transmission to suppliers 6 ANNEX 1 18 7 TERMS AND ABBREVIATIONS 19 Index: 111 Weitergabe sowie Vervielfältigung dieser vertraulichen Unterlage(n), Verwertung und Mitteilung ihres Inhaltes ist nicht ohne unsere vorherige schriftliche Genehmigung gestattet. Zuwiderhandlungen verpflichten zu Schadensersatz. Alle Rechte für den Fall der Patenterteilung oder Gebrauchsmuster-Eintragung vorbehalten. Page: 3/19 17.01.2013 The copying, use, distribution or disclosure of the confidential and proprietary information contained in this document(s) is strictly prohibited without prior written consent. Any breach shall subject the infringing party to remedies. The owner reserves all rights in the event of the grant of a patent or the registration of a utility model or design. Supplier Management at Brose 1 Introduction Reaching the corporate targets the global acting Brose group is dependant on suppliers that represent themselves continuously at the highest stage in terms of Performance and Qualification This will be measured by constant Brose supplier evaluation. If the supplier fails to achieve the targeted objectives, measures will be adopted within the scope of the Brose Escalation Procedure. A description of the Brose supplier evaluation and Brose escalation procedure is given in the subsequent chapters. Index: 111 Weitergabe sowie Vervielfältigung dieser vertraulichen Unterlage(n), Verwertung und Mitteilung ihres Inhaltes ist nicht ohne unsere vorherige schriftliche Genehmigung gestattet. Zuwiderhandlungen verpflichten zu Schadensersatz. Alle Rechte für den Fall der Patenterteilung oder Gebrauchsmuster-Eintragung vorbehalten. Page: 4/19 17.01.2013 The copying, use, distribution or disclosure of the confidential and proprietary information contained in this document(s) is strictly prohibited without prior written consent. Any breach shall subject the infringing party to remedies. The owner reserves all rights in the event of the grant of a patent or the registration of a utility model or design. 2 Brose Escalation Procedure To ensure seamless production and project flow and to identify problems early in time, Brose will apply the following escalation procedure. In case of problems caused by the supplier, this process allows you to define appropriate standardized remedial measures and to apply these measures. In this regard, Brose defines two phases: • Project phase (development and realization phase) • Series phase Appropriate measures are defined for each level of the escalation procedure, that are to be fulfilled within a stipulated period. On non-compliance with the agreed measures, the escalation is automatically continued to the next level and can result in partial or complete reduction of the supplier. Efforts to manage supplier by Brose or its representatives as part of the escalation procedure will be invoiced to the supplier. As part of the block, the supplier will receive the “New Business on hold” status. “New Business on hold” means for the supplier that for the stipulated period he will not receive • • any inquiries and any new orders from Brose. Any other rights of Brose provided by contract or by applicable law are in addition to this Escalation Procedure and remain unaffected. Index: 111 Weitergabe sowie Vervielfältigung dieser vertraulichen Unterlage(n), Verwertung und Mitteilung ihres Inhaltes ist nicht ohne unsere vorherige schriftliche Genehmigung gestattet. Zuwiderhandlungen verpflichten zu Schadensersatz. Alle Rechte für den Fall der Patenterteilung oder Gebrauchsmuster-Eintragung vorbehalten. Seite: 5/19 17.01.2013 The copying, use, distribution or disclosure of the confidential and proprietary information contained in this document(s) is strictly prohibited without prior written consent. Any breach shall subject the infringing party to remedies. The owner reserves all rights in the event of the grant of a patent or the registration of a utility model or design. Diagram of escalation process during project phase and series production stage Possible tools / processes: Escalation level 3 Change of supplier Supplier is not qualified for Brose Group New Business On Hold Escalation level 2 Supplier needs Third Party to secure the delivery capability Top quality meetings Supplier development program CSL 2 / CSL 3 Escalation level 1 Extended action plan Supplier is not successful to solve the problems Escalation meeting with supplier CSL 1 Escalation level 0 Action plan Supplier has problems Index: 111 Weitergabe sowie Vervielfältigung dieser vertraulichen Unterlage(n), Verwertung und Mitteilung ihres Inhaltes ist nicht ohne unsere vorherige schriftliche Genehmigung gestattet. Zuwiderhandlungen verpflichten zu Schadensersatz. Alle Rechte für den Fall der Patenterteilung oder Gebrauchsmuster-Eintragung vorbehalten. Seite: 6/19 17.01.2013 The copying, use, distribution or disclosure of the confidential and proprietary information contained in this document(s) is strictly prohibited without prior written consent. Any breach shall subject the infringing party to remedies. The owner reserves all rights in the event of the grant of a patent or the registration of a utility model or design. 3 CSL Program At repeated failures, escalated product topics or escalated supplier development programs the Brose Group has the possibility within the escalation program to call a CSLProgram. Following levels of the CSL-Program are possible: CSL1: The supplier verifies 100% the requested characteristics for a defined time period/ for a requested quantity or as long as the corrective actions are effective at the supplier. The processing is running in the context of the complaint processing in the plant. CSL1 status is decided here. CSL2: An independent third party verifies 100% the characteristics for a defined time period/ for a requested quantity or as long as the corrective actions are effective at the supplier. 21 points are deducted in the supplier evaluation for the period of the CSL2 program (escalation level 2). CSL3: In addition to the actions of CSL2 there will be a supplier development programme done by an independent third party. In the “Kick-Off-Meeting” the divisions for the development are defined. 21 points are deducted in the supplier evaluation for the period of the CSL2 program (escalation level 2). 4 TOP-Q Meetings There are TOP-Q meetings with the supplier for example at not successful CSLProgrammes, escalated single topics (serial- as well as project phase), permanent insufficient performance. The management of the supplier will be invited to a TOP-Q meeting, if needed also spontaneously. To this meeting Brose expects a meaningful action plan including the immediate actions as well as the planned actions to eliminate failures effective. Participants of Brose are Quality Brose Group, Supplier Development Brose Group, Quality Manager of the affected plant, as well as further participants if needed. Index: 111 Weitergabe sowie Vervielfältigung dieser vertraulichen Unterlage(n), Verwertung und Mitteilung ihres Inhaltes ist nicht ohne unsere vorherige schriftliche Genehmigung gestattet. Zuwiderhandlungen verpflichten zu Schadensersatz. Alle Rechte für den Fall der Patenterteilung oder Gebrauchsmuster-Eintragung vorbehalten. Seite: 7/19 17.01.2013 The copying, use, distribution or disclosure of the confidential and proprietary information contained in this document(s) is strictly prohibited without prior written consent. Any breach shall subject the infringing party to remedies. The owner reserves all rights in the event of the grant of a patent or the registration of a utility model or design. 5 Supplier evaluation Supplier Evaluation is an instrument to monitor achievement of targets of suppliers. It contains the main criteria Performance and Qualification with sub criteria according to following overview. 5.1 Overview Performance • Product quality/ reliability • Logistics quality The performance is evaluated on group level on basis of fixed indicators (quality- and logistic notifications) that are determined out of the deliveries to the plants. Qualification • purchasing rating • project management/ performance • status from Certification and/ or Brose audit • Escalation level within the Brose Escalation procedure The qualification is evaluated on group level. The supplier evaluation is based on Quality notifications (quality and logistic rejections) which are raised at all Brose plants, Business divisions and Central functions. Ratings are given according this table: points → 100 - 90 = A 89 - 80 = AB 79 - 60 = B 59 - 0 = C Rating Index: 111 Weitergabe sowie Vervielfältigung dieser vertraulichen Unterlage(n), Verwertung und Mitteilung ihres Inhaltes ist nicht ohne unsere vorherige schriftliche Genehmigung gestattet. Zuwiderhandlungen verpflichten zu Schadensersatz. Alle Rechte für den Fall der Patenterteilung oder Gebrauchsmuster-Eintragung vorbehalten. Seite: 8/19 17.01.2013 The copying, use, distribution or disclosure of the confidential and proprietary information contained in this document(s) is strictly prohibited without prior written consent. Any breach shall subject the infringing party to remedies. The owner reserves all rights in the event of the grant of a patent or the registration of a utility model or design. For each criterion 100 points will be given if there are no disruptions/ rejections. Possible deduction points arise from fault type catalogues printed further down. The overall evaluation is calculated out off all relevant notifications raised within the whole Brose Group. Relevant notifications are: - Q2- notifications (for Quality or Logistics) from the evaluated time span - L1- notifications (for Logistics) from the evaluated time span - L1-notification (project management) from the evaluated time span - L1- notifications (purchasing, audit and certification and escalation ) which are “open” at the moment of evaluation 5.1.1 Performance of supply to individual plants The evaluation of the quality performance of the deliveries to each individual Brose plant occurs on basis of the fixed indicators (rejections and ppm). Index: 111 Weitergabe sowie Vervielfältigung dieser vertraulichen Unterlage(n), Verwertung und Mitteilung ihres Inhaltes ist nicht ohne unsere vorherige schriftliche Genehmigung gestattet. Zuwiderhandlungen verpflichten zu Schadensersatz. Alle Rechte für den Fall der Patenterteilung oder Gebrauchsmuster-Eintragung vorbehalten. Seite: 9/19 17.01.2013 The copying, use, distribution or disclosure of the confidential and proprietary information contained in this document(s) is strictly prohibited without prior written consent. Any breach shall subject the infringing party to remedies. The owner reserves all rights in the event of the grant of a patent or the registration of a utility model or design. 5.2 5.2.1 Fault type catalogues Quality The criterion Quality consists out of points for disruptions (100 points). Disruptions “Factor” No fault or not suppliers responsibility, supplier proactivly informing Brose about nok deliveries The problem is processed within „normal daily business” The problem is classified as Top- Q- escalation level 1 according to the Brose Top- Q- process The problem is classified as Top- Q- escalation level 2 according to the Brose Top- Q- process The problem is classified as Top- Q- escalation level 3 according to the Brose Top- Q- process blank Deduction per notification 0 1 4 2 11 3 21 4 41 PPM- figures are calculated by the system out of the delivered quantity and the ppm relevant quantities noted on quality notifications. The ppm-figures do not run into the rating. These values serve the determination of necessary corrective actions. To ensure comparable figures there are some “Rules for recording defective parts in suppliers' PPM evaluations“ which are listed at the bottom of this guideline (see annex 1). Relativisation-coefficient Due to partly deliveries by logistic service providers in kanban-lots there was introduced a relativisation-coefficient for balance. Index: 111 Weitergabe sowie Vervielfältigung dieser vertraulichen Unterlage(n), Verwertung und Mitteilung ihres Inhaltes ist nicht ohne unsere vorherige schriftliche Genehmigung gestattet. Zuwiderhandlungen verpflichten zu Schadensersatz. Alle Rechte für den Fall der Patenterteilung oder Gebrauchsmuster-Eintragung vorbehalten. Seite: 10/19 17.01.2013 The copying, use, distribution or disclosure of the confidential and proprietary information contained in this document(s) is strictly prohibited without prior written consent. Any breach shall subject the infringing party to remedies. The owner reserves all rights in the event of the grant of a patent or the registration of a utility model or design. 5.2.2 Requalification Code* Event-description deduction 1000 Deviation for part number 5 2000 Requalification for part number not done 10 5.2.3 Logistics Delivery reliability Code Event-description deduction 8108 Mispick at ESP (external service provider) 2 8110 Transport damage 0 8200 Critical arrear without del.-information 4 8201 Delay/under minimum stock with replenishment of assembly without special transport (ST) to customer 10 8202 Delay/under minimum stock with replenishment of assembly with special transport (ST) to customer 14 8203 Delay/under minimum stock with belt-stop at Brose without special transport (ST) to customer 16 8204 Delay/under minimum stock with belt-stop at Brose with special transport (ST) to customer 20 8205 Delay/under minimum stock with belt-stop at customer 70 8206 Anticipated/ exceeded delivery with return-shipment or not acceptable stock increase 2 8207 Delivery outside defined time-gap 4 8208 Pick-up outside defined time-gap 4 One incident is related to one material (ID-No.) and one call off or minimum stock Index: 111 Weitergabe sowie Vervielfältigung dieser vertraulichen Unterlage(n), Verwertung und Mitteilung ihres Inhaltes ist nicht ohne unsere vorherige schriftliche Genehmigung gestattet. Zuwiderhandlungen verpflichten zu Schadensersatz. Alle Rechte für den Fall der Patenterteilung oder Gebrauchsmuster-Eintragung vorbehalten. Seite: 11/19 17.01.2013 The copying, use, distribution or disclosure of the confidential and proprietary information contained in this document(s) is strictly prohibited without prior written consent. Any breach shall subject the infringing party to remedies. The owner reserves all rights in the event of the grant of a patent or the registration of a utility model or design. Service Code Event-description deduction 8301 Partner at supplier almost not available 2 8302 Translation efforts (time/money) 2 8303 Intensive work to get information 4 8304 Non-reliable information 4 8305 Poor/wrong container account-management 4 8307 Insufficient tie down (operational safety, road safety) 4 One incident is related to one process ( e.g. e- mail about several ID- No. which is not answered completely or partly ) Packaging and documentation Code Event-description deduction 8401 Wrong (according instruction), dirty or damaged packaging 2 8402 Missing or wrong labels, mixed materials 4 8403 Missing/wrong delivery-documents 4 8404 Missing label of dangerous materials 2 8405 Missing/ wrong content 6 8406 4 8410 Use of environmentally compatible packaging or the redemption of disposable packaging is not guaranteed Customer-item number is missing on the depit note 8411 Change index on delivery note is missing 4 8412 Incorrect Avis 4 8413 Incorrect ASN 4 4 One incident is related to one delivery (delivery note/ Invoice) Code = fault type according to the catalogue on the BROSE- SAP- system Index: 111 Weitergabe sowie Vervielfältigung dieser vertraulichen Unterlage(n), Verwertung und Mitteilung ihres Inhaltes ist nicht ohne unsere vorherige schriftliche Genehmigung gestattet. Zuwiderhandlungen verpflichten zu Schadensersatz. Alle Rechte für den Fall der Patenterteilung oder Gebrauchsmuster-Eintragung vorbehalten. Seite: 12/19 17.01.2013 The copying, use, distribution or disclosure of the confidential and proprietary information contained in this document(s) is strictly prohibited without prior written consent. Any breach shall subject the infringing party to remedies. The owner reserves all rights in the event of the grant of a patent or the registration of a utility model or design. 5.2.4 Part code Part code Code* Event-description 8200 Part code general 8201 Part code is incorrect 8202 Part number is incorrect / not up-to-date 8203 Part number is missing / illegible 8204 Manufacturing date is incorrect / not up-to-date 8205 Manufacturing date is missing / illegible 8206 Part serial number 8207 Part label on the wrong position 8208 Part label bad readable 8209 Part label is missing 8210 Charge number wrong 8211 Marking is missing 8212 Marking paint on the label 8213 Wrong label 8214 Barcode / Datamatrix not readable 8215 Part serial number missing / not readable 8216 Part serial number double 8217 In the data bank not available Factor deduction 1 4 2 11 3 21 4 41 One incident is related to one delivery or ID-No Code = fault type according to the catalogue on the BROSE- SAP- system Index: 111 Weitergabe sowie Vervielfältigung dieser vertraulichen Unterlage(n), Verwertung und Mitteilung ihres Inhaltes ist nicht ohne unsere vorherige schriftliche Genehmigung gestattet. Zuwiderhandlungen verpflichten zu Schadensersatz. Alle Rechte für den Fall der Patenterteilung oder Gebrauchsmuster-Eintragung vorbehalten. Seite: 13/19 17.01.2013 The copying, use, distribution or disclosure of the confidential and proprietary information contained in this document(s) is strictly prohibited without prior written consent. Any breach shall subject the infringing party to remedies. The owner reserves all rights in the event of the grant of a patent or the registration of a utility model or design. 5.2.5 Purchasing Fault Competitiveness / Costs Commercial responsiveness Cost transparency Contract acceptance description Factor < 3% less competitive Deduction 0 < 5% less competitive 1 10 ≥ 5% less competitive 2 20 On time 0 Delayed response/ after request only 1 10 Not according to requirements 2 20 Complete cost-break-down (A- and B- price) 0 cost-break-down not complete 1 15 Total price 2 20 All Brose standards completely accepted 0 Brose standards with modifications but negotiated 1 10 Legal regulations (no mutual acceptance of contract conditions) 2 40 Index: 111 Weitergabe sowie Vervielfältigung dieser vertraulichen Unterlage(n), Verwertung und Mitteilung ihres Inhaltes ist nicht ohne unsere vorherige schriftliche Genehmigung gestattet. Zuwiderhandlungen verpflichten zu Schadensersatz. Alle Rechte für den Fall der Patenterteilung oder Gebrauchsmuster-Eintragung vorbehalten. Seite: 14/19 17.01.2013 The copying, use, distribution or disclosure of the confidential and proprietary information contained in this document(s) is strictly prohibited without prior written consent. Any breach shall subject the infringing party to remedies. The owner reserves all rights in the event of the grant of a patent or the registration of a utility model or design. 5.2.6 Project management Code* Fault Description 8510 - 8511 Attitude at quotation Technical dialog Abzug quotations complete prices are plausible competitiveness use of Brose forms/ Brofis 5 - AQPs / Feasibility studies 5 - Quality of APQP 8512 8513 8514 8515 8516 Commercial dialog Adherence to dates Quality of parts Quality of documents General performance of supplier - Technical support / engineering support - Willingness for negotiation - Propose and realise cost reduction potentials selfcontained 5 - quotations - Prototypes / samples / Initial samples - Project documents (AQP / Control plans / Dimensional measurement reports / etc.) 5 - Prototypes / Samples / Initial samples - Number of AWEs and Drawing changes (during launch) 10 - quotation - APQP - dimensional reports - tool data sheet - Project management system is existing - Preparation of meetings - Availability - active communication - Presence / Customer care - Flexibility / Reaction time - Adherence to consents and agreements - Deviation is caused by the supplier 8517 Deviation (AWE) caused by supplier 8518 Drawing update caused by supplier - Drawing update caused by supplier 8519 Noncompliance to APQP - APQP commitments are not kept by supplier 8520 Full-Run-Test- result: yellow - Result of Full-Run-Test: Yellow 8521 Full-Run-Test-result: red - Result of Full Run Test: Red 10 5 10 10 10 10 21 Code = fault type according to the catalogue on the SAP- system Index: 111 Weitergabe sowie Vervielfältigung dieser vertraulichen Unterlage(n), Verwertung und Mitteilung ihres Inhaltes ist nicht ohne unsere vorherige schriftliche Genehmigung gestattet. Zuwiderhandlungen verpflichten zu Schadensersatz. Alle Rechte für den Fall der Patenterteilung oder Gebrauchsmuster-Eintragung vorbehalten. Seite: 15/19 17.01.2013 The copying, use, distribution or disclosure of the confidential and proprietary information contained in this document(s) is strictly prohibited without prior written consent. Any breach shall subject the infringing party to remedies. The owner reserves all rights in the event of the grant of a patent or the registration of a utility model or design. 5.2.7 Code* 8610 Project management bonus system Bonus Innovation performance supplier Describtion / Condition - 1 – 3 submitted Innovation-Input - first evaluation is done - Input entered in Hype - 1 Innovation-Input passed 1st Innogate (Idea release) Factor 1 Bonus 5 2 10 3 15 - 1 Innovation-Input passed 4th Innogate (pre development release) *Code = fault type according to the catalogue on the SAP system 5.2.8 Status Audit +Certification Process audit If Brose carry out a process audit the result will influence the qualification directly according to this table: Audit result deduction Leading to “qualification” “green”, “yellow” 0 „A“ “yellow” and insufficient progress in processing corrective actions 21 „B“ “red” 21 „B“ “red” and insufficient progress in processing corrective action 41 „C“ Status of certification Suppliers status of certification will directly influence the „Qualification“ according to this table: Status of certification deduction Leading to “qualification“ Certificate expired and no reaction to the requisition of the certificates 21 „B“ Index: 111 Weitergabe sowie Vervielfältigung dieser vertraulichen Unterlage(n), Verwertung und Mitteilung ihres Inhaltes ist nicht ohne unsere vorherige schriftliche Genehmigung gestattet. Zuwiderhandlungen verpflichten zu Schadensersatz. Alle Rechte für den Fall der Patenterteilung oder Gebrauchsmuster-Eintragung vorbehalten. Seite: 16/19 17.01.2013 The copying, use, distribution or disclosure of the confidential and proprietary information contained in this document(s) is strictly prohibited without prior written consent. Any breach shall subject the infringing party to remedies. The owner reserves all rights in the event of the grant of a patent or the registration of a utility model or design. Requalification If there is detected (during Requalification check) that the supplier has not implemented a system for requalification, there will be a point deduction in supplier evaluation according to the following table: Requalification Deduction No requalification system available 41 5.2.9 Leading to “qualification” „C“ Influence of Escalation level In the case a supplier gets on one of the Escalation levels of the Brose Escalation system caused by ongoing problems there will be an influence on the Supplier evaluation according to this table: Escalation level Deduction Leading to “qualification” „0“ 0 „A“ „1“ 11 „AB“ „2“ 21 „B“ „3 BSHD“ 21 „B“ “3 degradation of the supplier” 41 “C” 5.2.10 Influence of CSL-level In the case a supplier gets on one of the CSL-levels of the Brose Escalation system caused by repeated failure, escalated product topics or escalated supplier development programs there will be an influence on the Supplier evaluation according to this table: CSL levels Deduction Leading to “qualification” „0“ 0 „A“ „1“ 11 „AB“ „2“ 21 „B“ „3“ 21 „B“ Index: 111 Weitergabe sowie Vervielfältigung dieser vertraulichen Unterlage(n), Verwertung und Mitteilung ihres Inhaltes ist nicht ohne unsere vorherige schriftliche Genehmigung gestattet. Zuwiderhandlungen verpflichten zu Schadensersatz. Alle Rechte für den Fall der Patenterteilung oder Gebrauchsmuster-Eintragung vorbehalten. Seite: 17/19 17.01.2013 The copying, use, distribution or disclosure of the confidential and proprietary information contained in this document(s) is strictly prohibited without prior written consent. Any breach shall subject the infringing party to remedies. The owner reserves all rights in the event of the grant of a patent or the registration of a utility model or design. 5.3 Transmission to suppliers The monthly evaluation is transmitted to the suppliers automatically via email. 6 Annex 1 Rules for recording defective parts in suppliers' PPM evaluations PPM input: 1. Accumulated rejection parts/complaints: a) Parts accepted by supplier: 100% b) Parts rejected by supplier: x1 c) No feedback after 10 WD 0% x2 processing time : 100% d) Supplier proves customer error within 30 WD x1 processing timex2, that the failure is not in the responsibility of the supplier Can be corrected e) After 30 WD x1 processing timex2 Can not be corrected 2. Iincidents at Brose: 2.1. Reported by supplier: a) Parts failed on assembly line prior supplier report: 100% b) Defective parts which have to be assembled before the supplier can sort (caused by supply bottleneck): 100% c) All other parts: 0% x3 2.2. Series production fault discovered by Brose : a) Parts failed on assembly line prior to series production fault discovered x3: 100% b) Defective parts which have to be assembled before the supplier can sort (caused by supply bottleneck): 100% c) Defective parts at Brose's end: 100% d) Stocks replaced (returned) for sorting by supplier: 0% All other parts: 0% 2.3. Wrong deliveries a) Wrong deliveries which will not affect the production process are merely evaluated as incidents in logistics terms: 0% b) All other wrong deliveries are treated as defective parts: see 2.1 or 2.2 Index: 111 Weitergabe sowie Vervielfältigung dieser vertraulichen Unterlage(n), Verwertung und Mitteilung ihres Inhaltes ist nicht ohne unsere vorherige schriftliche Genehmigung gestattet. Zuwiderhandlungen verpflichten zu Schadensersatz. Alle Rechte für den Fall der Patenterteilung oder Gebrauchsmuster-Eintragung vorbehalten. Seite: 18/19 17.01.2013 The copying, use, distribution or disclosure of the confidential and proprietary information contained in this document(s) is strictly prohibited without prior written consent. Any breach shall subject the infringing party to remedies. The owner reserves all rights in the event of the grant of a patent or the registration of a utility model or design. 3. Incidents at the customer: If parts have already reached the Customer when a series production fault x3 is discovered or the supplier reports one, the Customer and Brose together with the supplier must decide on the required action. a) Defective parts replaced or found by sorting: 100% b) ppm-relevant quantities which customer charges to Brose are passed on to supplier: 100% c) All other parts: 0% Explanatory notes: x1 ) WD: working days x2 ) Processing time: Processing time runs from the date on which defective parts are physically accepted from the supplier. The date of acceptance is taken as: a) The date on which goods are received at the supplier, if parts sent by Brose. b) The date on which the supplier accepts parts at Brose. x3 ) Discovery of series production fault: A series production fault applies at the latest under the conditions below: a) 25 parts fail in succession, or b) Maximum 1% failure rate is exceeded during a production shift. Series production faults can also be established by goods inwards testing (QK), Quality Brose Group (ZQU) or Electronics Quality (EQU). 7 Terms and abbreviations 8D method: ppm QAP: FRT: Problem solution methods in 8 steps that is used as standard method and report form parts per million Quality Advance Planning Full Run Test Index: 111 Weitergabe sowie Vervielfältigung dieser vertraulichen Unterlage(n), Verwertung und Mitteilung ihres Inhaltes ist nicht ohne unsere vorherige schriftliche Genehmigung gestattet. Zuwiderhandlungen verpflichten zu Schadensersatz. Alle Rechte für den Fall der Patenterteilung oder Gebrauchsmuster-Eintragung vorbehalten. Seite: 19/19 17.01.2013 The copying, use, distribution or disclosure of the confidential and proprietary information contained in this document(s) is strictly prohibited without prior written consent. Any breach shall subject the infringing party to remedies. The owner reserves all rights in the event of the grant of a patent or the registration of a utility model or design.