(ms) air transport management
Transcription
(ms) air transport management
2013 Advanced Master (MS) Air Transport Management Programme L a r é f é re n c e a é ro n a u t i q u e ADVANCED MASTER (MS) AIR TRANSPORT MANAGEMENT Mastère Spécialisé MS OBJECTIVES Companies in the air transport sector have come to recognise today’s extremely competitive economic and financial climate as a fact of life, calling on them to demonstrate considerable powers of adaptability. The “Mastère Spécialisé” (MS) Air Transport Management offers a systematic approach to air transport by examining it from the viewpoints of economy, operational working methods, marketing and financial strategies, productivity and management of human resources in airline companies and finally the major issues and strategies of air transport in the future. It therefore covers all the subjects, which are essential for a career in the air transport field. As a leading provider of global aviation solutions and professional development programmes, ENAC develops human capital for tomorrow’s air transport industry. Thus the (MS) Air Transport Management aims precisely at training and preparing these specialists. www.enac.fr 1 ADVANCED MASTER (MS) AIR TRANSPORT MANAGEMENT MS Mastère Air Transport Management Spécialisé MS Programme The (MS) Air Transport Management is a one-year full time programme organised into 2 parts: Academical and Theoretical: six-months of intensive in-class lectures • Throughout this period, case studies will be treated • Weekly exams will be conducted to validate each module • Airport and Airline Company visits will be organised Practical training in a professional environment: six-months internship in a professional environment, either in France or abroad. • A tutor from the host organisation supervises this training. It gives rise to a final written report, which must be defended in front of a coeducational jury composed of ENAC and TBS instructors, the company delegate and professionals. 2 Academic Part (From October to March) The academical and theoretical part is composed of 15 modules (1 - 2 weeks each). Module Director Hr MTA01 Aircraft and Air Transport System Pascal DUVAL ENAC 30h MTA02 International and European Civil Aviation Law Yves LAVIGNE WAT– World Assets Transition 30h MTA03 Air Transport Economics and Management Nathalie LENOIR, Louis THWAITES ENAC/ Université Concordia (Montréal) 30h MTA04 Air Transport Security Mathieu GUALINO ENAC 30h MTA05 Sustainable Development Didier VERGEZ ENAC 30h MTA06 Airline Operations Lionel FARA Air France KLM 60h MTA07 Team Management Marc RAYNAL MR International 30h MTA08 Human Resource Management Jean-Claude CROS Air France KLM 60h Anne RIVIERE, Bertrand D’YVOIRE TBS / Dassault Falcon Service 60h TBS / Alenia Aeronautica 68h USS / DGAC 33h MTA09 Economics and Financial Management MTA10 Marketing Nicole MIQUELBELAUD, Carlo LOGLI MTA11 Tourism and Air Freight François VELLAS, Didier LAUNEZ MTA12 Air Passengers and Quality of Service Marc DEBY Consultant 28h MTA13 Ground Handling Michel RAGOT Consultant 34h MTA14 Communication and Crisis Management Martine DEL BONO BEA 30h MTA15 Airline Company Strategy Gilles BORDES-PAGES Total weeks www.enac.fr Air France KLM 20 56h 609h 3 MTA01 MS Mastère Air Transport MS Spécialisé Management Droit de l’Aviation et du Transport Aircraft and Civile Air Transport System Aérien Presentation Introduction to the Aircraft and the Air Transport System. Pedagogical objectives: The student will acquire basic knowledge about the aircraft, flight techniques, and meteorological incidents, aircraft construction and current aspects that concern the economics of air transportation. Content: • Air Transport System • Importance of aeronautical meteorology • Aircraft and flight principles • Air traffic control • Aircraft performances • Aircraft manufacturing • Introduction to the airport environment • Introduction to regional aviation • The airlines in daily operation Duration: 1 week (30 hours) Duration: 1 week (30 hours) Dates: Methods: • Lectures • Case study 7 until 11 October 2013 Dates: the 2013 7Common until 11with October MS-AM, Airport Common Management with the MS-AM, Airport Management Lecturers: • Experts from Lecturers: ENAC Air • Experts from Transport ENAC Air Department Transport and practicing Department professionals and practicing professionals Chair: 7 until 11 October 2013 Academic reference: Academic M. Pascal DUVAL reference: (ENAC) Pascal DUVAL (ENAC) 4 MTA02 MS Air Transport Mastère Management Spécialisé MS Droit deInternational l’Aviation Civile andetEuropean du Transport Civil Aviation Aérien Law Presentation Overview of the principal actors and juridicial processes governing International and European Civil Aviation. Pedagogical objectives: To discover who are the governing institutions and actors, plus the juridical structure of civil aviation. To be knowledgeable of the effects of community policy on air transport and its repercussions on the main actors. Duration: 1 week (30 hours) Duration: Dates: 1 week (30 hours) 14 until 18 October 2013 Common with the Dates: 7MS-AM, until 11Airport October 2013 Management Common with the MS-AM, Airport Lecturers: Management Content: •ICAO: Chicago Convention: Sources and fundamental rules of civil aviation laws • Regulation of the French civil aviation • French Airports: creation, status, decentralisation, operating charges, ground handling, state aids. • International Airport. • EU Regulation, overview & applicability. • Protection of air passenger • Traffic law, bilateral agreements, «OPEN SKIES» and aircraft «Leasing» agreement • “Cape Town” Convention Methods: • Lectures • Case study • Experts from the French Civil Lecturers: • Aviation Experts Authority from and practicing ENAC Air professionals Transport Department Chair: and practicing M.professionals Yves LAVIGNE, WAT– World Assets Transition Chair: 7 until 11 October 2013 Academic reference: Academic M. Pascal DUVAL reference: (ENAC) Pascal DUVAL (ENAC) www.enac.fr 5 MTA03 MS Mastère Air Transport MS Spécialisé Management AirCivile Transport Droit de l’Aviation et duEconomics Transport Aérien and Management Presentation The Air Transport Economics and Management module is to enable students to recognise key economic concepts and how they are used in the air transport business for decision making, in the short, medium or long term. Pedagogical objectives: To appreciate the key economic factors of provision and demand for Air Transport, in relation to these theories. To recognise the cost and price structure of airports and airlines in activities such as pricing and revenue management and route economics. To understand how economic fundamentals have a strong influence on industry structure and profitability. Duration: 1 week (30 hours) Duration: 1 week (30 hours) Dates: 21 until 25 October 2013 Dates: Common with the 7MS-AM, until 11Airport October 2013 Management Common with the MS-AM, Airport Management Lecturers: • Experts from Lecturers: the French Civil • Aviation Experts Authority from ENAC Air and practicing Transport professionals Department and practicing Chair: M.professionals Louis THWAITES (University Concordia Chair: - Montréal) Content: • Introduction to Air Transport Economics • Demand for Air Transport • Airline Planning and Organisation • Airline Cost Structures • Provision of finance • Airline Regulation • The trend towards Alliances and Consolidation • Introduction to Airline Marketing • Pricing and Revenue Management • International Economics and Aviation • Air Transport Forecasting • Cost benefit analysis Methods: • Lectures • Case study 7 until 11 October 2013 Academic Academic reference: reference: M. Pascal DUVAL Pascal (ENAC)DUVAL (ENAC) 6 MTA04 MS Air Transport Mastère Management Spécialisé MS Air Transport Security Presentation Protection of aircraft and airports against acts of unlawful interference. Pedagogical objectives: Become aware of and sensitive to security problems specific to airlines and airports. Duration: 1 week (30 hours) Dates: Content: • Legislative framework • Airport and airline company security management • Human Resource Management • Management of response to acts of unlawful interference • Financial resource management • Material resource management • Quality Control management • Emergency plans; a counter to against acts of unlawful interference Methods: • Lectures 4 until 8 November 2013 Common with the MS-AM, Airport Management Lecturers: • Experts from the French Civil Aviation Authority and practicing professionals Chair: M. Matthieu GUALINO (ENAC) Academic reference: M. Pascal DUVAL (ENAC) www.enac.fr 7 MTA05 MS Mastère Air Transport MS Spécialisé Management Sustainable Development Presentation The adaptation of air transport to issues concerning sustainable development. Pedagogical objectives: Focusing on sustainable development of air transport issues: In an international context, being aware of global policy about air transport sustainable development. Being able to identify the environmental impact of air transport activities. Being able to define and put into practice appropriate solutions to control pollution due to air transport activities. Duration: 1 week (30 hours) Dates: 12 until 15 November 2013 Common with the MS-AM, Airport Management Lecturers: •Experts and professionals Content: • International Environmental Protection Policies in context of Air Transport • Air Transport and Global Climate Change • Local Air Quality • Aircraft noise impact • Aircraft Eco-Efficiency • Operative measures to Reducing Nuisances • Economic Instruments • Challenges of «alternative» fuels • Development and sustainable operation of an airline • Development and sustainable operation of an airport Methods: • Lectures • Practical work • Case study Chair: M. Arnaud DENAES (ENAC) Academic reference: M. Pascal DUVAL (ENAC) 8 MTA06 MS Air Transport Mastère Management Spécialisé MS Airline Operations Presentation The airline company operations and technical functions. Pedagogical objectives: Acquiring comprehensive knowledge of an airline company’s structure and its functioning. Duration: 2 weeks (60 hours) Dates: 18 until 29 November 2013 Lecturers: • Experts and professionals. Content: • Presentation of an airline company – Operational and Technical aspects • The HUB • Flights analysis • Extended-range Twin-engine Operation Performance Standards and Long Range Operational Performance Standards (ETOPS/LROPS) • Relationship between governing Authorities and the Airline Companies • Flight programming. JEPPESEN Software overview • Airline company maintenance • Air Operations control center • Information system in airline companies • Quality Control systems • Flight crew management • Flight preparation and execution • Business aviation specificities • UE OPS1. Aircraft inspections • Service Quality • e-operations Methods: • Lectures • Case study Chair: M. Lionel FARA (Air France - KLM) Academic reference: M. Pascal DUVAL (ENAC) www.enac.fr 9 MTA07 MS Mastère Air Transport MS Spécialisé Management Duration: 1 week (30 hours) Droit de l’Aviation Civile et Management du Transport Team Aérien Presentation The team manager’s role and management approaches in a cross-cultural environment. Pedagogical objectives: To get to know one’s own definition of manager’s role, open up to others. To understand and perceive the business culture of others (EU, USA, Asia) To communicate in an adapted way with people of different cultures. To take into account the expectations from the future team members having a different culture and adapt the required profile to the aspirations of the candidates. To anticipate and/or manage the communication misunderstanding caused by cross-cultural differences. Dates: 2 until 6 December 2013 This module is offered by Toulouse Business School Lecturer: •Marc RAYNAL, former Director HR of Airbus China, HR and talents task force coordinator. (American Chamber of Commerce in France) and Expert of Toulouse Business School. Content: • Perception of the role of leaders and managers • Basic knowledge of cultural differentiations and translation into business practices • Connection with participants own values at work • Ways of communicating with others in the most difficult situations for a manager. • Recruitment interviews in a cross cultural context • Performance appraisal interviews in a cross cultural context Methods: • Lectures • Interactive animation • Brainstorming • Simulations Academic reference: Mrs. Cordula BARZANTNY (TBS) M. Pascal DUVAL (ENAC) 10 MTA08 MS Air Transport Mastère Management Spécialisé MS Human Resource Management Presentation Essential principles of human resources management (HRM) of airlines including internal and social relations. Pedagogical objectives: Learning to manage people through knowledge acquisition of the HRM basics as well as the study of tools and specific practices in the field of Air Transport. Duration: 2 weeks (60 hours) Dates: 9 until 20 December 2013 This module is offered by Toulouse Business School Lecturers: •Experts from the Toulouse Business School and practitioners within the aviation business. Content: • Presentation of the HRM function: Objectives and missions • From Personnel management to HRM • Strategic HRM • Internal communication • Labor unions and employers’ confederations in air transport • The internal actors of an airline (pilots and cabin crew, ground staff) and needs of synergy and human factor issues • HRM and the social model in a major airline • Economic models, working hours, remuneration, training and careers of airline staff • HRM of aircraft manufacturers: performance management and careers Methods: • Lectures • Case study • Simulations Chair: Jean-Claude CROS (Air France - KLM) Academic reference: Mrs. Cordula BARZANTNY (TBS) M. Pascal DUVAL (ENAC) www.enac.fr 11 MTA09 MS Mastère Air Transport MS Spécialisé Management Economics and Financial Management Presentation Accounting, financial management and analysis of an airline. Pedagogical objectives: Learning to manage the financial components through elementary financial knowledge acquisition and the study of management control tools and practices that are specific to air transport. To sensitise participants to awareness of strategic issues linked to cash flows and investments. Duration: 2 weeks (60 hours) Dates: 6 until 17 January 2014 This module is offered by Toulouse Business School Lecturers: • Experts of Toulouse Business School and practitioners of the aviation business. Content: • Financial Accounting – Management control – Financial analysis. • Fleet renewal and financing. • Economic and financial management of an airline. • Financial forecast, estimates and information systems in the aeronautical sector. • Financial analysis of an airline. Methods: • Lectures • Case study • Simulations Chair: M. Bertrand d’Yvoire (Dassault Falcon Services) Dr. Anne RIVIERE (TBS) Academic reference: Mrs. Cordula BARZANTNY (TBS) M. Pascal DUVAL (ENAC) 12 MTA10 MS Air Transport Mastère Management Spécialisé MS Marketing Presentation The development of the marketing & sales aspects of an airline. Pedagogical objectives: Learning to manage the “market” components through elementary marketing knowledge acquisition and the study of tools and practices that are specific to air transport. To increase participants awareness of strategic issues linked to sales, marketing and service quality. Duration: 2 weeks (60 hours) Dates: 20 until 31 January 2014 This module is offered by Toulouse Business School Lecturers: • Experts of Toulouse Business School and practitioners of the aviation business Chair: M. Carlo LOGLI (Superjet International) Mrs. Nicole MIQUEL-BELAUD (TBS) Content: • Introduction to the marketing approach – Marketing Plan. • Levies for commercial policies. • External Communication strategy, tools and advertising. • Various strategic visions in the evolutionary air transport market – Fleet planning. • Marketing and Sales of airlines. • Maximization of returns: – Yield and revenue management. • The Billing and Settlement Plan (BSP) and IATA. • From the Global Distribution System (GDS) of airlines to low cost approaches. • Marketing of « air framers » and « engine makers » relationship with airlines. Methods: • Lectures • Case study • Simulations Academic reference: Mrs. Cordula BARZANTNY (TBS) M. Pascal DUVAL (ENAC) www.enac.fr 13 MTA11 MS Mastère Air Transport MS Spécialisé Management Tourism and Air Freight Presentation General information on specific aspects of tourism and air freight. Pedagogical objectives: Acquire basic knowledge in the specific field of tourism and treatment of airfreight. Examine the role and relationships conjunction with the Air Transport System. Content: • International institutions. • Economics of international tourism • Future of Tour Operators and Travel Agency • Vertical integration • Policy of the Tour-operators • Economy of the cargo flights activity • Transportation of Dangerous Goods • Tools, performance, operation and actors Duration: 1 week (30 hours) Methods : • Lectures Dates: 3 until 7 February 2014 Lecturers: • Experts from the French Civil Aviation (DGAC) and practicing professionals Chair: M. François VELLAS (USS) M. Didier LAUNEZ (DGAC) Academic reference: M. Pascal DUVAL (ENAC) 14 MTA12 MS Air Transport Mastère Management Spécialisé MS Air Passengers and Quality of Service Presentation Taking into account the «consumer dimension» in the supply of air transport, the reception and information at airports. Pedagogical objectives: Awareness of the demands and air passenger rights. Content: • Organization of Air Transport sales • Criticism of the system - and Gigantism and its consequences • Assistance to passengers • How the airline can meet overall expectations of its customers • Measuring the quality of service at Toulouse-Blagnac Airport • Airline Company’s point of view • Passenger: from user to client of Air Transport Duration: 1 week (30 hours) Methods: • Lectures • Case study Dates: 10 until 14 February 2014 Lecturers: • Experts from the French Civil Aviation (DGAC) and practicing professionals. Chair: M. Marc DEBY (Consultant) Academic reference: M. Pascal DUVAL (ENAC) www.enac.fr 15 MTA13 MS Mastère Air Transport MS Spécialisé Management Ground Handling Presentation Introduction to the functions and activities of ground handlers. Pedagogical objectives: To give students a complete knowledge of the services provided by ground handlers, its socio-economic issue, problems and relationship with the airport authorities. To understand the dimension of competition in this field. Content: • General information on ground handling • IATA documents, the contract support SGHA. (Standard Ground Handling Agreement) • The ground cargo handling • Handling and safety aspects for stopover passengers • Socio-economic management of ground handlers • The flight track processing Duration: 1 week (30 hours) Methods: • Lectures • Airport visit • Case study Dates: 17 until 21 February 2014 Common with the MS-AM, Airport Management Lecturers: • Experts and professionals. Chair: M. Michel RAGOT (Consultant) Academic reference: M. Pascal DUVAL (ENAC) 16 MTA14 MS Air Transport Mastère Management Spécialisé MS Communication and Crisis Management Presentation Communication and crisis management. Pedagogical objectives: Learn how to respond to a crisis linked to a major event involving stakeholders of the international aviation community. Students will focus on communication strategy to be developed in the first hours and days following a major aircraft accident. Duration: 1 week (30 hours) Dates: 3 until 7 March 2014 Common with the MS-AM, Airport Management Content: • Introduction to crisis management • The role of the aircraft manufacturer • The airline company and the Family assistance Plan • Communication with the Victims’ Families • The Airport and the Crisis management plan • The media and the air crash • The Air safety investigation Methods: • Lectures • Visit to a crisis management center • Case study Lecturers: • Experts of the Office Bureau of Investigations and Analysis for Civil Aviation Safety (BEA), practicing professionals and journalists. Chair: Mme Martine DEL BONO (BEA) Academic reference: M. Pascal DUVAL (ENAC) www.enac.fr 17 MTA15 MS Mastère Air Transport MS Spécialisé Management Airline Company Strategy Presentation This module provides a strategic overview in the way airports are operated. Pedagogical objectives: To identify the key success factors for an airport and acquire the methodology for the implementation of a strategic approach. Duration: 2 weeks (60 hours) Dates: 10 until 21 March 2014 Content: • Strategic approach of a major airline company • Strategic approach of a airport and Real state • CRM • Low Cost model • COHOR- allocation of slots • The positioning of a regional platform • Relationship between Airline Companies, Alliances • Economic Intelligence, the key factor for Airline company strategy • Incomings Management • Marketing product Methods: • Lectures • Case study • Airport Visit Some courses are common with the MS-AM, Airport Management Lecturers: • Experts and professionals. Chair: • M. Gilles BORDES DE PAGES (Air France - KLM) Academic reference: M. Pascal DUVAL (ENAC) 18 Droit de l’AviationProfessional Civile et du Transport Openings Aérien MS Air Transport Mastère Management Spécialisé MS The skills on which air transport companies rely are a reflection of the complexity of the operational environment, and are both numerous and specialised. However, only the major airlines can afford to recruit the many specialists in law, economics or management whom they really need. For smaller companies, a global understanding of the air transport business is an essential requirement. Obtaining the “Mastère Spécialisé” (MS) Air Transport Management is a precious asset for those occupying such positions as: head of market studies, sales representative, management controller, operational research engineer, line manager... www.enac.fr 19 Conditions for admission MS Mastère Air Transport MS Spécialisé Management Prerequisites Generally, candidates for admission into a “Mastère Spécialisé” (MS) programme, must already hold a degree at the college entry level of [Bac + 5] or [Bac + 4 & 3 years of professional experience after Bac + 4]. However, it is possible to apply with a Bac + 4 level, despite having no professional experience, but the number of places for candidates in this (exceptional) category is very limited. For the “Mastère Spécialisé” (MS) in Air Transport Management, the following are considered, among others: - Masters’ degree from an engineering or business school - Other university degree (Master 2, DESS, DEA or non-French MSc equivalents) in law, economics or business. Particular consideration will be given to candidates who have completed work placements with airports, airlines, travel agents or aircraft construction companies ENAC SYLLABUS MSMTA V.02 130419 TA/JoGo Note: A French BAC is comparable to a High School diploma. + 3 are the numbers of years of extra studies, usually a college or university environment. 20 2013 Ecole Nationale de l’Aviation Civile Direction des Etudes 7 avenue Edouard Belin BP 54005 31055 Toulouse cedex 4 Tél. + 33 (0) 5 62 17 40 00 L a r é f é re n c e a é ro n a u t i q u e