Référentiel de qualité OFFICES DE TOURISME ET

Référentiel de qualité OFFICES DE TOURISME ET

')'#!(%!2 !&$2%'
==F34132
3KF3'3
,0
')'#!(%!2 !&$2%'
==F34132
3KF3'
6'.."3('#"&"'(!!
)$$*+,
=
2# (!'.." 9L()/#.$%/(3 3"/(>2!33#"2$1!!%3#2!3%!(%!#(!% !2/))1! !%/#3.!M
P
3*9>9>*!#9.."
3(99(!
U
=
8"
$(%%'7H;Q"2$1!3.(..
A"! !./>2!#7$#1!$?.'%$22&!3/21!3
P
6B$""!,67%$"
#,F"$#,
89!"##
/1$23$%/(7 $(32!3!3"$1!31/..(3/;"#/?.%'..' $%! !2=OLX8++.M
P
3*I!9I3
."!979!"
(1$3 !)!#.!%#!<$))16!#2!31//# /(('!3 !2=))1! !%/#3.!/A( 1$% =(%$%*!/*!#%2!"23
"#/16!L$ #!33!!%(W !%'2'"6/(!M<; ')$%<1!22!3 !36'>!#5!.!(%3!%2/!#3 !*'2/3;"#/?.%'
.(.$<$))16!#2!311!2'2/
( &!#2!3(.'#/3 =#5!(1!
,H
=
O
."#"#
"*B
>22!%(.'%'/;8@/#3
2/1$23$%/( "/(% !$"/%$>2!!% !33$(%$#!32!3"23"#/16!3
6/#$#!3 !%#$($11!"%$(%2!3*'2/3<6/#$#!3 !>3!%1//# /(('!3 !3%$?3$11!"%$(%2!31A123%!3$*!1/
3$(3*'2/
"$#N(53*/%#!3!%1$."(51$#31/#%!!%2/(5! #'!2!3"23"#/16!3
$ #!33!3 !1/(35(!3;>$5$5!3;"#/?.%'L5#$%%!3/"$A$(%!3M
".B
(!23%! !32/!#3!%#'"$#$%!#3 !*'2/311!2'2/3%'3;"#/?.%' !2%('#$#!<
(!23%! !36'>!#5!.!(%3 #'3!$11!2'2/<
2!3 /1.!(%3!?3%$(%3 ' '3$?%('#$#!31A12$>2!3L5#$%%3/"$A$(%3M
P
*'(""
"'I3) **+
F7#
!#'3!$1A12$>2!7%('#$#!3<$11:3< ))12%' !3"$#1/#3<2/1$23$%/( !3$#!3 $##9%
!33!#*1!33""2'.!(%$#!3!()/(1%/( !2!?3%$(%75 !3%A"!<*3%!3$ /5 '!35#Y1!; !3
%'2'16$#5!.!(%38<3/#%!3;*'2//#5$(3'!33#2!%!##%/#!
2#'&)" :
!. "#+
P
2#'(>"$*#,)F>!*
A+
,K