PPP Facilities Management

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OVERVIEW OF IALCH PPP
CONTRACT STRUCTURE
FACILITIES MANAGEMENT PPP
FM IS AN ENABLER OF BEE
OMAME EXPERIENCE IN THE PPP
PARTICIPATION AT OWNERSHIP LEVEL
MANAGEMENT LEVEL
SUBCONTRACTOR LEVEL
OMAME FRESHLY CLEAN
CONCLUSION
Driven by sponsors… PPP’s is a government
strategy aimed at eradicating poverty and
income disparities.
To ensure a meaningful empowerment
strategy ownership should be at all levels.
Unique Ownership: Direct equity stakes min
of 40% at Project company, management and
subcontractor levels.
Considerable emphasis on new entrants,
women empowerment, local participation.
Ahead of their time: Question ?..will I be
able to negotiate with you on the other side
of the table after 15 years….. Prof Green
Thompson.
Empowerment should not only focus on
ownership, but also job creation jobs and
new enterprises.
Economic transformation requires focus on
Enterprise Development.
To achieve the desired outcome there should
be a significant investment on skills transfer
programs, community initiatives and
employment equity.
DEPARTMENT OF HEALTH
D.O.H
40 % SHAREHOLDING
60 % SHAREHOLDING
CONSULENS
(PTY) LTD
DRAKE &
SCULL (PTY)
LTD
MEDICAL EQUIPMENT
AME AFRIKA
(PTY) LTD
IMPILO
CONSORTIUM
FACILITIES MANAGEMENT
OMAME
INVESTMENTS
(PTY) LTD
MBEKANI
(PTY) LTD
IM & IT EQUIPMENT &
SOFTWARE
Omame 20%
UMONGI
FACILITIES
SERVICES
Mbekani 20%
Drake & Scull 60%
CLEANING
CATERING
LANDSCAPING
VULINDLELA
(PTY) LTD
Government
Objectives
Enterprise
Development
Csi, Skills Dev,
EE
FM
FM
COMMUNITY
SMALL
BUSINESS
VALUE ADD
PEOPLE
Value for stakeholders
Through collaboration with local suppliers FM
has the potential to create new sustainable
business.
Is the biggest creator of jobs.
Through embracing local participants,
focused community programs FM has the
greatest advantage in advancing socio
economic transformation.
1. We are the fruition of this vision:
Omame is an active investment company
with primary investments in the province of
Kwazulu Natal (KZN).
It is wholly black owned and managed by
women. Total number of shareholders is 14.
“Noah Built the boat before the rain came”
New entrant and no FM experience.
The company has been positioned to offer
high standards of excellence, integrity and
professionalism
Impilo 7% - SPV Project Company
Umongi Facilities Services 20% - 1st tier Sub
Umoja Property Management 49% -2nd tier
Full voting rights, Board participation.
Part of the negotiating team.
Funding- supported by steady revenue
stream. Big incentive for banks.
Strength of principal equity sponsors to
provide guarantees.
Win-win risk transfer vs long term contract.
1. 2002 to 2008: “Baptism by fire”
Umongi FS JV Drake& Scull,Omame,
Mbeakani
1.Employment Equity:
Advocating for transformation
Active participation, seconded Managers
Facilitated local participation within 100km
radius
2. Enterprise Development
PPP are good for small businesses.
Equity partners development - facilitated the
creation of small to medium enterprises.
3. Preferential Procurement:
PPP’s provide subcontracting opportunities.
FM best positioned to develop small
enterprises.
Ongoing monitoring and quality reviews.
4. Corporate Social investment:
Empowering Staff-.
Facilitated appointment of community liaison
officer - Projects in Cato Manor.
Facilitate Impilo Bursary scheme.
2008 to date “ Turning the corner”
Where is the wealth….?
FM is labour intensive.
Variable costs are high.
Fixed contract limitations.
“There is light at the end of the tunnel”
JV with Bidvest -Umoja( Cleaning, Linen,
Laundry)
Skills transfer plan
Misalignment of needs “tick box approach”
Peacock agreements….
We had a long term plan
Created a reserve for future opportunities
We educated ourselves- (trained
shareholders)
We took over contract July 2014
“Our Heart Beat”
Cleaners are generally known to be at the
lower end of the skill categories.
We are about strengthening professionalism
and also enforcing humanity
Our cleaners are referred to as Health Care
Housekeepers and know themselves to be
rendering an essential service to society and
the hospital
1.Skills Development
Ongoing training (Infection control, health
&safety)
Supervisory Skills
Product Knowledge and equipment usage
Reviewing and monitoring needs
Personal development plans
2.Social Initiatives
Involvement in the community
Understanding the complex needs
Values in words
Fairness , respect, efficiency, honesty,
loyalty ….its about You.
Colours in words
Red - We passionate about what we do.
Blue - We are women of strength.
3. Service Delivery
We understand that we dealing with one of
the important services in the hospital
Thorough understanding of the SLA
We adopted a no penalty attitude from day 1
We have a dedicated quality controller
We have an internal helpdesk to monitor and
strengthen communication with clients
Team approach to cleaning ( Response Team,
Specialized cleaning, Strip & Seal Team)
HEALTH CARE HOUSE KEEPER
SPECIALIZED PROJECTS TEAM
Understand government PPP strategy and what it intends to
achieve and align.
Realising the power of FM in achieving sustainable socio
economic transformation.
Identify measurable strategic intents…(PEEC approach)
In a multi level structure we need to adopt an inclusive
partnership approach.
We need to exercise patience as development takes time.
Being aware of “ Peacock agreements” they only look good on
the surface get good lawyers.
Dealing with communities can be complex. Dedicate time and
resource.
Customer is King.
Have a long term approach PPP’s long by design.
“If someone offers you an
opportunity and you are not
sure you can do it. Say YESTHEN LEARN HOW TO DO IT”