Air Passengers and Quality of Service www.enac.fr

EXPLOITATION AÉRIENNE
Management du transport aérien
ACTUALISÉ
réf. MTA14
Code OACI 079
ENAC - TA/OPS
Air Passengers and Quality of Service
FORMATION EN ANGLAIS
DURÉE
5 jours
PLACES OFFERTES
20
DATES ET LIEUX
ENAC Toulouse :
20 février 2017 au 24 février
2017
CONDITIONS DE
PARTICIPATION
Objectifs
Awareness of the demands and air passenger rights.
After completing this course, you will be able taking into account the "consumer" dimension in
the supply of air transport, the reception and information at airports.
Participants concernés
This course addresses all current and future airport or airline company managers.
Personal laptop during courses is recommended
Frais pédagogiques :
Catégorie B
2017 : 1890 €
Informations pratiques :
voir en fin de catalogue
CONTACT ADMINISTRATIF
ENAC
Contenu
[email protected]
Global Quality for Customers.
Point of view of Airliner.
Air France Quality.
Quality and Airport Quality.
Right of Passengers.
Low Fare Quality.
Quality Measurement.
Does Air Transport answer to the customers' expectations ?
Methods : lectures and case study
For information only : 35 hours
Bulletin d'inscription obligatoire :
voir en fin de catalogue
RESPONSABLE(S) DU STAGE
Michel RAGOT
Airport Consultant
www.enac.fr
ENAC : [email protected]
1/1